enterprise 2.0 workshop, 14.-16.05.2007, michigan, usa

© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 1)

Enterprise 2.0 Workshop 14.-16.05.2007, Michigan, USA

Images: Ron Dvir

Enterprise 2.0 Workshop (S. 2)© COGNEON 2007 Knowledge has to be free!

Content

Knowledge Management Basics IT-Infrastructur in a KM-Context 1.0 vs. 2.0 Web 2.0 Tools


Knowledge Management Basics


What is Knowledge Management?

David A. Garvin (in HBR on KM):„A learning organization is an organization skilled at creating, acquiring and transferring knowledge and at modifying its behavior to reflect new knowledge and insights.“

Canadian Institute of Knowledge Management:„Knowledge management is knowledge-enabling business management.“

Cogneon:„The goal of knowledge management is to transform an organization into a learning organization.“


What is knowledge management? (2)

A knowledge management system Is NOT an IT-System Should translate the organizations strategy into a

knowledge strategy and individual knowledge goals Should enable a knowledge-oriented culture Should define explicit KM-roles and K-Processes Should be process-oriented Should be people-focussed Should integrate related disciplines like human

resource management, quality management, process management, information management, training


Knowledge Processes in a Learning Organization

Learning Organization

Knowledge Management

Knowledge Work

KnowledgeGoals

KnowledgeControlling

KnowledgeIdentification

KnowledgeAkquisition

KnowledgeDevelopment

KnowledgeDistribution

KnowledgeUsage

KnowledgeRetention

KnowledgeEnabling


IT-Infrastructur in a KM-Context


Model of an organization(ISO-9000-compatible)


IT-Infrastructure 1.0„monolithic systems“

IT-Infrastructure (1.0)

IT-System 1(e.g. file system)

IT-System 2(e.g. SAP)

IT-System 3(e.g. Intranet)


IT-Infrastructure 2.0„small pieces loosley joined“

IT-Infrastructure (2.0)

Filesystem BlogWikiForum Social

x-ing

WebDesktop

E-Mail

MetadataRepository

Search OtherMashups

Other


1.0 vs. 2.0Principles of Enterprise 2.0


1.0 vs. 2.01.0 2.0

Hierarchic NetUnidirectional BidirectionalOrganizational units Social networksFunktion-oriented Process-orientedCommand & deliver ParticipationControl Trust and AutonomyOwn knowledge Share knowledgeCompany generated content User generated contentContent CollaborationRead-only Read/write/executeMonolithic systems Small pieces loosly joinedDesktop WebCMS, E-Mail, Documents Weblogs, WikisTaxonomy Taxonomy, FolksonomyDefault: no access Default: access


1.0 vs. 2.01.0 2.0

Hierarchic NetUnidirectional BidirectionalOrganizational units Social networksFunktion-oriented Process-orientedCommand & deliver ParticipationControl Trust and AutonomyOwn knowledge Share knowledgeCompany generated content User generated contentContent CollaborationRead-only Read/write/executeMonolithic systems Small pieces loosly joinedDesktop WebCMS, E-Mail, Documents Weblogs, WikisTaxonomy Taxonomy, FolksonomyDefault: no access Default: access

Social System

Technical System


Web 2.0 Tools


Tool: WikiExample: Wikipedia


Anatomy of a Wiki

Structured InformationUnstructured

Information

Edit Page, everyone can History of

Changes

Categories, Tagging

Last Changes

Other Languages

Content type is encyclopedic


Tool: WeblogExample: e-konsult


Anatomy of a Weblog

Weblog belongs to

person

Weblog has a focus

Content is ordered in

reverse chronology

Categories, Tagging

Blogroll, other Bloggers in the Blogosphere

Comments, Feedback Channel

Tags


Tool: ForumExample: Xing Forum Knowledge

Management


Anatomy of a Forum

Forum belongs to

topic


reverse chronologyContent type

is Q&A


Tool: Social Bookmarking

Example: del.icio.us


Anatomy of a Social Bookmarking Tool


reverse chronology

Tagging, FolksonomyContent type

is URLs

Connection to people with same

links

Bookmark collection belongs to

person


Tool: Social NetworkingExample: Xing


Anatomy of a Social Networking Tool

Search for people


Anatomy of a Social Networking Tool

Standardized Profiles

„Distance“ to that person

Possibilities to contact

that person


Tool: RSS, ATOM, Aggregation, Mashups

Example: Netvibes, Weblin


Anatomy of RSS, ATOM, Aggregation, Mashups

RSS-Feed

RSS-Feed


Thank you!

Cogneon GmbHHenkestr. 91D-91052 Erlangenhttp://www.cogneon.de

Mr. Simon Dü[email protected]+49 9131 616 6666

enterprise 2.0 workshop, 14.-16.05.2007, michigan, usa

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