enterprise 2.0 workshop, 14.-16.05.2007, michigan, usa
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© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 1)
Enterprise 2.0 Workshop 14.-16.05.2007, Michigan, USA
Images: Ron Dvir
Enterprise 2.0 Workshop (S. 2)© COGNEON 2007 Knowledge has to be free!
Content
Knowledge Management Basics IT-Infrastructur in a KM-Context 1.0 vs. 2.0 Web 2.0 Tools
© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 3)
Knowledge Management Basics
Enterprise 2.0 Workshop (S. 4)© COGNEON 2007 Knowledge has to be free!
What is Knowledge Management?
David A. Garvin (in HBR on KM):„A learning organization is an organization skilled at creating, acquiring and transferring knowledge and at modifying its behavior to reflect new knowledge and insights.“
Canadian Institute of Knowledge Management:„Knowledge management is knowledge-enabling business management.“
Cogneon:„The goal of knowledge management is to transform an organization into a learning organization.“
Enterprise 2.0 Workshop (S. 5)© COGNEON 2007 Knowledge has to be free!
What is knowledge management? (2)
A knowledge management system Is NOT an IT-System Should translate the organizations strategy into a
knowledge strategy and individual knowledge goals Should enable a knowledge-oriented culture Should define explicit KM-roles and K-Processes Should be process-oriented Should be people-focussed Should integrate related disciplines like human
resource management, quality management, process management, information management, training
Enterprise 2.0 Workshop (S. 6)© COGNEON 2007 Knowledge has to be free!
Knowledge Processes in a Learning Organization
Learning Organization
Knowledge Management
Knowledge Work
KnowledgeGoals
KnowledgeControlling
KnowledgeIdentification
KnowledgeAkquisition
KnowledgeDevelopment
KnowledgeDistribution
KnowledgeUsage
KnowledgeRetention
KnowledgeEnabling
© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 8)
IT-Infrastructur in a KM-Context
Enterprise 2.0 Workshop (S. 9)© COGNEON 2007 Knowledge has to be free!
Model of an organization(ISO-9000-compatible)
Enterprise 2.0 Workshop (S. 10)© COGNEON 2007 Knowledge has to be free!
IT-Infrastructure 1.0„monolithic systems“
IT-Infrastructure (1.0)
IT-System 1(e.g. file system)
IT-System 2(e.g. SAP)
IT-System 3(e.g. Intranet)
Enterprise 2.0 Workshop (S. 11)© COGNEON 2007 Knowledge has to be free!
IT-Infrastructure 2.0„small pieces loosley joined“
IT-Infrastructure (2.0)
Filesystem BlogWikiForum Social
x-ing
WebDesktop
MetadataRepository
Search OtherMashups
Other
© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 12)
1.0 vs. 2.0Principles of Enterprise 2.0
Enterprise 2.0 Workshop (S. 13)© COGNEON 2007 Knowledge has to be free!
1.0 vs. 2.01.0 2.0
Hierarchic NetUnidirectional BidirectionalOrganizational units Social networksFunktion-oriented Process-orientedCommand & deliver ParticipationControl Trust and AutonomyOwn knowledge Share knowledgeCompany generated content User generated contentContent CollaborationRead-only Read/write/executeMonolithic systems Small pieces loosly joinedDesktop WebCMS, E-Mail, Documents Weblogs, WikisTaxonomy Taxonomy, FolksonomyDefault: no access Default: access
Enterprise 2.0 Workshop (S. 14)© COGNEON 2007 Knowledge has to be free!
1.0 vs. 2.01.0 2.0
Hierarchic NetUnidirectional BidirectionalOrganizational units Social networksFunktion-oriented Process-orientedCommand & deliver ParticipationControl Trust and AutonomyOwn knowledge Share knowledgeCompany generated content User generated contentContent CollaborationRead-only Read/write/executeMonolithic systems Small pieces loosly joinedDesktop WebCMS, E-Mail, Documents Weblogs, WikisTaxonomy Taxonomy, FolksonomyDefault: no access Default: access
Social System
Technical System
© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 15)
Web 2.0 Tools
© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 16)
Tool: WikiExample: Wikipedia
Enterprise 2.0 Workshop (S. 17)© COGNEON 2007 Knowledge has to be free!
Anatomy of a Wiki
Structured InformationUnstructured
Information
Edit Page, everyone can History of
Changes
Categories, Tagging
Last Changes
Other Languages
Content type is encyclopedic
© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 18)
Tool: WeblogExample: e-konsult
Enterprise 2.0 Workshop (S. 19)© COGNEON 2007 Knowledge has to be free!
Anatomy of a Weblog
Weblog belongs to
person
Weblog has a focus
Content is ordered in
reverse chronology
Categories, Tagging
Blogroll, other Bloggers in the Blogosphere
Comments, Feedback Channel
Tags
© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 20)
Tool: ForumExample: Xing Forum Knowledge
Management
Enterprise 2.0 Workshop (S. 21)© COGNEON 2007 Knowledge has to be free!
Anatomy of a Forum
Forum belongs to
topic
Content is ordered in
reverse chronologyContent type
is Q&A
© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 22)
Tool: Social Bookmarking
Example: del.icio.us
Enterprise 2.0 Workshop (S. 23)© COGNEON 2007 Knowledge has to be free!
Anatomy of a Social Bookmarking Tool
Content is ordered in
reverse chronology
Tagging, FolksonomyContent type
is URLs
Connection to people with same
links
Bookmark collection belongs to
person
© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 24)
Tool: Social NetworkingExample: Xing
Enterprise 2.0 Workshop (S. 25)© COGNEON 2007 Knowledge has to be free!
Anatomy of a Social Networking Tool
Search for people
Enterprise 2.0 Workshop (S. 26)© COGNEON 2007 Knowledge has to be free!
Anatomy of a Social Networking Tool
Standardized Profiles
„Distance“ to that person
Possibilities to contact
that person
© COGNEON 2007 Knowledge has to be free!Enterprise 2.0 Workshop (S. 27)
Tool: RSS, ATOM, Aggregation, Mashups
Example: Netvibes, Weblin
Enterprise 2.0 Workshop (S. 28)© COGNEON 2007 Knowledge has to be free!
Anatomy of RSS, ATOM, Aggregation, Mashups
RSS-Feed
RSS-Feed
Enterprise 2.0 Workshop (S. 29)© COGNEON 2007 Knowledge has to be free!
Thank you!
Cogneon GmbHHenkestr. 91D-91052 Erlangenhttp://www.cogneon.de
Mr. Simon Dü[email protected]+49 9131 616 6666