Making Newham a place where people choose to live, work and stay

Geoff Connell

Divisional Director ICT

Socitm London Branch 7th May Meeting

House of Lords

Exemplifying Enterprise 2.0

Making Newham a place where people choose to live, work and stay

Where we were (Enterprise 1.0)

• Newham back office 2008!

Making Newham a place where people choose to live, work and stay

Newham HQ 2009 (Enterprise 2.0)

• Newham Dockside – Home for 2600 staff• A new place to work & a new way to work

Making Newham a place where people choose to live, work and stay

What is Enterprise 2.0 in LBN

• The new technology package to enable Newham Dockside to function effectively– A new place to work & a new way to work

• Enabling 70% ratio of desks to staff– Via remote & mobile working– Using hot/shared desks, using application virtualisation (all apps

sequenced/packaged), streaming applications on demand.

• Enabling a “Paper Light” office – For better space utilisation and improved remote and mobile working– Using EDRM, MOSS, eMail Archiving and e-distribution of post.

Making Newham a place where people choose to live, work and stay

What is Enterprise 2.0 in LBN

• Improving communication and collaboration– Unified comm’s. Cisco IPCC, IPT and MS OCS.– Federated OCS across LRG, MS, 2e2, PCT.– MOSS internally & with partner organisations.

• eLearning– Macromedia breeze delivered “bite sized chunks”.

• Video – “Newham Today” – Video news broadcasts.– Net meetings.– TelePresence linking front and back office environments.

Making Newham a place where people choose to live, work and stay

What is Enterprise 2.0

• Unified Comm.'s– VoIP – Cisco 7945 handsets– Microsoft OCS– Unified staff database, Integrated HR system, Active Directory– Allows presence, instant messaging, click to call, automated billing

• Smart Cards– Door entry– Cashless vending– Reduced sign on– Follow me printing (1:40 ratio)– 2 factor authentication for remote access

Making Newham a place where people choose to live, work and stay

What is Enterprise 2.0

• EDRM– ICLipse EDRM for case management systems– Sharepoint my – Unified staff database, Integrated HR system, Active Directory– Allows presence, instant messaging, click to call, automated billing

• Smart Cards– Door entry– Cashless vending– Reduced sign on– Follow me printing (1:40 ratio)– 2 factor authentication for remote access

Making Newham a place where people choose to live, work and stay

Day in the life

Making Newham a place where people choose to live, work and stay

Day in the life

• Screen Grab OCS

Making Newham a place where people choose to live, work and stay

A Day in the life

• Wake up, check smart-phone to review schedule for the day ahead.

• 1st meeting is late AM. So log in from home – RAP at 7am.• Use Instant Messenger (MS OCS) to check details of a report

with the author as I can see via presence in SharePoint that he is available (He’s working from home too).

• Print document to read on train. Sometimes paper is still best!

• Travel in, read document for meeting, chill, kill off some email backlog.

• Arrive at HQ, smart card entry, cashless vending for coffee and bacon butty...

Making Newham a place where people choose to live, work and stay

A Day in the life• Go to any free desk. Phone fires up PC, log onto PC &

phone is auto-logged on. My environment is quickly and seamlessly delivered to the PC.

• I take a confidential call in open plan office, then transfer it to a wireless IP phone (over the ubiquitous WiFi network) and go to meeting room.

• Grab a pool laptop for a meeting & sign in over wireless, forgot working doc, so “follow me” print to pick up from nearest printer. Decide to use network connected plasma screen instead & allow document to be auto-deleted from queue at end of day.

• Share video of latest corporate message with team. • Head off early with 3G connected laptop on train to see

daughter play football. Eat, relax, put kids to bed. Check mail one last time and off to bed, happy that I am up-to-date.

Making Newham a place where people choose to live, work and stay

So is this it?

• No, the current set-up is a great step forward for Newham, but just the start of a 3 year plan of infrastructure improvements.

Making Newham a place where people choose to live, work and stay

Day in the life

Making Newham a place where people choose to live, work and stay

Green Newham DocksideSpecifically designed to lower our carbon footprint

• Lighting: Energy efficient lighting, programmed to switch off after 15 minutes if no movement is detected in an area.• Recycling Waste: No bins under desks and recycling bins positioned centrally for each team. You can put all recyclable material into these bins with no need to sort material.• No water dispensers: Cool filtered water taps are provided in all kitchen areas for filling water bottles and cups.• Hot desking: reduces the number of desks and space the council needs. Not only does this save the council money but it also reduces the amount of energy used to heat, light and power equipment for desks that aren't needed.• Green Travel: Increased cycling provision means that more members of staff can cycle to work comfortably. Cycle racks, lockers, showers and drying rooms makes ditching the car easy. Reduced car parking and Park and Ride schemes also work to encourage staff to take public transport or cycle in. (Plus Cycle to Work Scheme).• Plus, more staff in one location means less travelling to and from meetings.

Making Newham a place where people choose to live, work and stay

Thanks for listening

• Questions?

Geoff.Connell@newham.gov.uk