ensure optimal business performance - anytime, anywhere · infographic . hso global managed...
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Who is HSO?
HSO is a leading provider of innovative enterprise business solutions. Founded in 1989, HSO specializes in implementing, integrating, optimizing and maintaining Microsoft ERP, Customer Engagement & Productivity solutions and are the trusted Microsoft Solution Integrator for multinational enterprises in industries such as Distribution, Retail, Manufacturing and Service.
Learn more at https://www.hso.com/us/services/gms/
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645 Landwehr, Northbrook, IL 60062United States of America
T: (847) 348-0588 E: [email protected]
HSO_Tweetswww.hso.com
Infographic HSO Global Managed Services
Ensure optimal business performance - anytime, anywhere
HSO Global Managed Services: 24/7 support for your entire Microsoft portfolio
In today’s global, mobile business world, organizations must always be available.Digital technology helps make this possible. But in doing so, it creates more demanding customers, more disparately located employees... and an even more competitive commercial environment.
These people expect up-to-date information wherever they are, anytime, on any device. So, business applications and services must be flexible, tailored, cost effective and well-supported.
Users are quickly frustrated
Operational performance suffers
Innovation doesn’t happen
There’s too much to manage
Regulatory requirements are harder to meet
Costs are higher, and less predictable
Without proper support infrastructure:
Why does this happen?
Existing support is locally-based, and only available during working hours in a single time zone.
What happens when the locals log off? Who provides ongoing service?
1 A lack of resource
Dealing with so many different departments and solutions requires a deep technical and product understanding.
This isn’t possible without comprehensive support and team experience, which is difficult to find - and expensive to hire.
A lack of specialist knowledge and skills
2
Bridge the support gap... with HSO Global Managed ServicesBenefit from dedicated support and application management for all HSO Microsoft business applications, including Microsoft Dynamics 365, Dynamics AX, Dynamics CRM, BI, Office 365, and Azure.
Enjoy peace of mind that your solutions are monitored and maintained from the moment they’re deployed.
Experience 24/7, seamless support from teams located both locally and globally. One world, one team, always there for you.
One world, one team, one point of contact
24/7 availability, across all time zones
Three lines of support, including all technical and functional expertise
• 24/7 dedicated service desk, working in shifts fora reactive first response
• Functional specialists and experts• Experienced technical support• Full governence by HSO• Premier Microsoft Support - The highest level
available
Global support
• Experienced, focused and dedicated support teams• Single point of contact• Proactive service approach• Regular preventative maintenance – tasks and
processes will be performed on a consistentschedule
• Cover for third party applications• Guaranteed response times – Based on SLA’s and
the severity of the issue
High-quality support
• Corrective changes• Small business improvements
StabilizeGet your operations back on track after an incident
Business improvements• Additional functionality• Performance optimizations• Improved user adoption• Business process optimizations
HSO Global Managed ServicesOptimize
• Secure access to data and applications• Adherence to international regulations and standards
Compliance
• Extensive coverage of all your business applications• Fully integrated support and services from one
single partner• Financial predictability• Clear definitions of responsibilities and roles
Grip
• Ensure your solutions stay reliable and healthy• Gain in-depth knowledge• Scale on demand, wherever you need to,
at the right time and place
Continuity
• Deployment of cloud solutions• DevOps based co-operation with your business
and project teams• Realize business agility with automated
deployments and releases
Provisioning
One world One team HSO Global
Managed Services
+200customers
Satisfaction score of support customers:+8
>120 support professionalsaround the globe
Support provided in 3 languages
HSO Global Managed Services
24/7(global) support
HSO voted mostcustomer-focused Microsoft partner
Offices in the United States, Europe and Asia
Single point of contact for support of Microsoft
Dynamics 365, MS Office 365, BI and Azure.
ISO 27001 certified
Average resolution time:90% of businessstandstills resolved
within an hour
“The Dynamics AX platform is critical to Domino’s success now and in the future, so it is vital we have a Support partner who understands our business and can more at the same pace with us. During our extensive selection process, HSO showed us that they are a great fit and more than up for the challenge”
Barry Wiech, CIO, Domino’s Pizza UK & Ireland Ltd.
Some of our customers that currently benefit from HSO’s Global Managed Services