Request a Quote: aicompanies.com/biotech-services-quote

Ensure Maximum Productivity With Services from Advanced Instruments

Our Support Services keep your lab running

smoothly and your costs under control.

Contact us today to maximize productivity in your lab.

IQ/OQ . Service Agreements . Installation and Training

IQ/OQ Services Count On Us

Our qualification services bring your instrument online quicker—prepare for audits.

Service Agreements Protect Your Investment

Get total peace of mind with a service agreement—to ensure protection in case of instrument down time.

Installation and Training Team Onboarding is a Snap

Expert installation and training, available only from Advanced Instruments—the osmometer experts.

Learn more about IQ/OQ: aicompanies.com/biotech-services-quote

Save Time and MoneyQualify your instrument in less

time. We’re the experts when it comes

to IQ/OQ qualification of our

instruments. Our comprehensive

program ensures no workflow

interruption and prepares you for

audits.

IQ Program—Verifies and documents

instrument delivery, installation, and

configuration as per manufacturer’s

standards.

OQ Program—Ensures performance of

instrument within operating ranges as

per specifications.

Assurance You Can Count On

No one knows our instruments better than us. Our experts developed this

comprehensive IQ/OQ program to

ensure fast and robust commissioning

of your instrument.

Don’t go it alone. Regulated

environments require documented

proof that your manufacturing process

consistently produces quality product.

Performing qualification internally is

costly, time-consuming, and

problematic. We can help.

Qualification Services:

• Audit-ready documentation

• Rapid commissioning

of instrument

• Save time and money

Ensure Instrument Compliance With Expert IQ/OQ Services

Be audit ready with our

comprehensive IQ/OQ program that

assures your instrument is properly

installed and operates to

manufacturer’s standards.

Bring Your Instrument Online Quicker

Our expert qualification services ensure

fast and reliable commissioning of your

instrument. Eliminate delays with our IQ/OQ.

Advanced on-site qualification service Certified Advanced Instruments expert performs on-site qualification. You will receive a

finalized documentation package once the qualification is complete.

IQ/OQ Package Details

IQ/OQ Services from Advanced Instruments

Request a Quote: aicompanies.com/biotech-services-quote

Manage your Maintenance Budget A service agreement eliminates

unplanned expenses and the extra

time needed to get approval for

unbudgeted costs. With a predictable maintenance budget, you’ll be prepared for unexpected repairs.

Keep your Instrument in Optimal Performance Your service agreement includes

annual preventive maintenance that

keeps your instrument running in

top condition. You’ll maximize

instrument performance and

decrease instrument downtime.

Guaranteed Coverage Advanced Care Service Agreements

A service agreement promises

coverage in the event of instrument

downtime. If it breaks, we’ll fix it —

Guaranteed.

Advanced Care Service AgreementsProtect your investment with an Advanced Care service agreement

from Advanced Instruments. Take the worry out of service costs and

have total peace of mind knowing your instrument is covered.

Service Agreements1, 2, or 3 Year Agreements

Benefit Advanced Care Plus

On-Site Coverage

Advanced Care

Depot Coverage

On-site annual preventative maintenance ✔

On-site repairs (includes travel, parts, labor)1 ✔

Depot annual preventative maintenance ✔

Depot repairs (includes shipping, parts, labor)1 ✔

100% manufacturer-trained service experts ✔ ✔

Free instrument loaner during repairs ✔ 50% discount

Repair parts1 ✔ ✔

Eligible Instruments2

Product Model

Osmometers

Single-Sample:

OsmoTECH®, 3250

Multi-Sample:

A₂O®, OsmoTECH® PRO

Jar System Anoxomat® III

Only our service

experts are 100%

certified and trained

to service and repair

your instrument.

Assurance you can count onOur services improve productivity.

Training topics include installation,

operation, and maintenance.

Request a Quote: aicompanies.com/biotech-services-quote

Two Technology Way / 781-320-9000Norwood, Massachusetts 02062, USA800-225-4034 Fax:781-320-8181aicompanies.com

©2019 Advanced Instruments. Anoxomat, A20, and OsmoTECH are trademarks of Advanced Instruments. All other trademarks are the property of their respective companies.

PCN01009 MP00060, Rev2

Our installation and training

experts ensure that your

instrument is properly

installed and your staff is

properly trained.

Benefits of installation and training• Proper installation and setup

• Unpacking and inspection

• Instrument training for staff

• Inspector-ready training documentation

Virtual installation & training

An Advanced Instruments expert walks you through

installation and provides two hours of virtual training.

Additional training hours available. Includes training

guides and checklist (Anoxomat® III and osmometers).

Installation and Training Services

On-site installation & training An Advanced Instruments expert provides on-site

installation and training for two hours. Additional

training hours available. Includes training guides and

checklist (Anoxomat® III and osmometers).

Installation and Training Packages3

1 Customers are responsible for installing parts with expected wear-and-tear. See terms and conditions.

2 Instruments ship with a one-year warranty. Service agreements are available at post purchase with coverage starting after the one-year warranty. Coverage is available for instruments less than 5 years old.

3 Installation and training services do not include LIS setup and troubleshooting.

Improve Productivity With Installation and Training Services

Get your instrument installed fast

and your team onboarded quickly.

We’ll install your instrument and

train your team with the skills

needed to maximize productivity.

You’ll save time and money.