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Access Audit Report ENSA HUTMENT MAHAPALIKA MARG,MUMBAI Prepared by: Svayam (An Initiative of S J Charitable Trust) Jindal Centre, 12 Bhikaji Cama Place New Delhi – 11 0066 Tel: 011-41462323 E-mail: [email protected] Website: www.svayam.com Under Accessible India Campaign Ministry of Social Justice & Empowerment, Govt. of India

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Page 1: ENSA HUTMENT MUMBAI - disabilityaffairs.gov.indisabilityaffairs.gov.in/upload/uploadfiles/files/MUMBAI/16 ENSA... · Access Audit Report ENSA HUTMENT MAHAPALIKA MARG,MUMBAI Prepared

Access Audit Report

ENSA HUTMENT

MAHAPALIKA MARG,MUMBAI

Prepared by: Svayam

(An Initiative of S J Charitable Trust)Jindal Centre, 12 Bhikaji Cama Place

New Delhi – 11 0066Tel: 011-41462323

E-mail: [email protected]: www.svayam.com

Under

Accessible India CampaignMinistry of Social Justice & Empowerment, Govt. of India

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Preface

The UN Convention on the Rights of Persons with Disabilities that came into

force on 3rd May 2008 after its ratification by 20th nation (India being one of

the first few signatories), National Policy on Disability- 2006 and The Persons

with Disabilities (Equal Opportunities, Protection of Rights & Full

Participation) Act 1995 all mandate an enabling and barrier free environment

for persons with disabilities.

Department of Empowerment of Persons with Disabilities, Ministry of Social

Justice & Empowerment has launched ‘Accessible India Campaign’ (Sugamya

Bharat Abhiyan ), as a nation wide flagship campaign for achieving universal

accessibility for persons with disabilities.

In line with the above Action Plan, Dept. of Empowerment of PwD, has

engaged ‘Svayam’ as an Expert Agency to conduct Access Audits of 340 major

Government Buildings in identified 8 Cities across nation and suggest cost

effective solutions to make them accessible to persons with disabilities.

This Access Audit Report documents the observations of the auditors on the

existing level of accessibility at the site and suggests cost effective solutions

to make it more accessible, and welcoming to all, irrespective of their age or

abilities. The suggestions/recommendations have been indicated by a tick

mark.

June 2016

New Delhi Team Svayam

2

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Building Summary

ENSA HUTMENT MAHAPALIKA MARG,MUMBAI

Building Type :Civic Services

Building Use:

Town Planning,Creating Ration

cards & construction of buildings

Date of Audit:07 June 2016

Methodology:

Audit conducted on the basis of:

• Checklist issued by the Ministry of Social Justice and

Empowerment.

• Measurement done on the site, based on the existing

situation of the building.

• Pictures and videos made on the site as per the existing

situation of the building.

• Notes prepared on the basis of the problems faced by the

user group on site.

• “Handbook on Barrier Free and Accessibility”3

Audit Team Members: Ar.Chandan Malik,Er.Piyush Garg,

Audt.Amit Pahwa, Subash

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Building Summary

Building Overview:

PHYSICAL ACCESSIBILITY PRIORITY FOR

CREATING

ACCESS

SYMBOLS

1. PARKING MODERATE

2. ALIGHTING MODERATE

3. ACCESSIBLE ROUTE LOW

4. ACCESSIBLE ENTRANCE HIGH

5. RECEPTION & LOBBY HIGHEST

6. STAIRS HIGH

7. RAMP HIGH

8. HANDRAIL LOW

9. LIFT HIGHEST

10. CORRIDORS HIGH

11. DOORS & DOORWAYS HIGH

12. ACCESSIBLE TOILET HIGH

13. CAFETERIA HIGH

14. DRINKING WATER

FACILITY

HIGH

15. SIGNAGE HIGH

16. EMERGENCY EVACUATION HIGH 4

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Building Summary

Building Overview:

Evaluation criteria is based on evaluating each element as per

the rating recommendation in “Standard II”

Evaluati

on Rank

Evaluation Criteria Symbols Priority for

creating

access

1. Hazardous, Inaccessible and

Unsatisfactory

Highest

2. Inaccessible and

unsatisfactory

High

3. Unsatisfactory but

acceptable

Moderate

4. Accessible and

Acceptable - Access Code

Compliant

Low

5. Accepted as a Best

Practice in Accessibility

Lowest

5

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Contents

S.

No.

Subject

1. Preface

2. Approach and Main Gate

3. Parking

4. Entrance to the Building

5. Reception

6. Waiting Area & Corridorss

7. Lifts

8. Stairs & Ramps

9. Drinking Water

10. Cafeteria

11 Toilets

12. Emergency/ Disaster Preparedness

13. Information & Communication

14. Evaluation of the service

15. Standard I (Design Guidelines for Tactile Paving)

16. Standard II (Signage Specifications)

17. Standard III (Accessible Parking Specifications)

18. Standard IV (Ramp & Handrail Specifications)

19. Standard V (Lift Specifications)

18. Standard VI (Staircase Specifications)

20. Standard VII (Accessible Toilet Specifications)

21. Standard VIII (Reception Counters Specifications)

22. Disclaimer6

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External Environment – Approach & Main Gate

Main Entry (Gate No-1)

Observations:

• The building is easily approachable and located on the main road.

• There are two entrance gates for access the building.

• Each entry is 5000mm wide. It is easily accessible to wheelchairusers .

• There was no signage on above the gate or at side the building.

• Guard room not available at the entrance.

• There is no route map/ layout plan of the building.

• There is no tactile orientation for visually impaired visitors.

`

No Signage

No Guard room

No Layout map

7

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External Environment – Approach & Main Gate :-

Observation :

Gate No. 2Sign Board Required

Tactile required on pathway to building.

8

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External Environment – Approach & Main Gate

Suggestion :

Gate No. 2Sign Board should be there

Tactile could be install there

9

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External Environment – Approach & Main Gate

Suggestions:• Guard room should be installed.

• There should be Sign Board above the main gate at proper height asindicated below.

• Tactile orientation for visually impaired visitors can be installed also can behanded over a braille map of the site.

• Handy Braille Paper Map can be provided to the blinds.

• Board with brails should be used for ease access to the blinds.

• Entrance leading to the main building gates. (Ref. Standard I forspecifications)

.

`

Guard window should be there

with proper window Height

Sign Board should be there

10

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External Environment – Parking

Observations:• Parking is provided at both side along the drive way go to building campus.

• Accessible parking was not there.

• There are no appropriate signage of visitor parking.

• There no separate parking for two wheeler and cars.

No dedicated parking there car park along with the buildings

Signage was not

easily visible

11

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External Environment – Parking

Suggestions:• The signage of accessible parking should be displayed at the entry point

itself and also at the site of earmarked spaces at a height of 2100 mm so as

not to get obstructed by the parked vehicle.

• Signage should be in bold letters and good contrast.

• Car parking and two wheeler parking should be separate.

• We observe there was no enough space for accessible parking but they

should provide accessible parking along with visitor parking.

Parking signboard should

be clear & in bold letters.

CAR

Parking

Two Wheeler

Parking

12

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External Environment – Parking

Suggestions:

• Consider assigning two earmarked spots for persons with disabilities with

proper signage & aisle space and a leveled pathway leading from the parking

to the building.

13

Parking for disables can be install just before the two wheeler parking and right

side after the main gate entrance

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Internal Environment – Entrance

Observations (Rationing Office ):• There were following barracks in Ensa Hulment Building :

• Rationing, Town Planing & P.W.D. office and some private barracks like

Rajiv gandhi Bhawan, BSP office etc.

14

Entrance is accessible but path is not smooth signage was missing every where.

Hindrance in the way to the Rationing office.

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Internal Environment – Entrance

Observations: (Town Planning Office )

Entrance is not accessible signage was not clear.

:

15

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Internal Environment – Entrance

Observations: (PWD Office )

Entrance is not accessible, signage was not clear 16

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Internal Environment – Entrance

Signboard should be there at Rationing office Entrance.

Rationinig

Office

Office

Ramp with handrails should be at entrance at town planning office

17

Suggestions:

• Signage should be there at entrance of building at appropriate height.

• Ramp should be there with hand rails.

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Signage and ramp with handrails required at P.W.D. office at Entrance.

P.W.D.

Internal Environment – Entrance

18

Suggestions:

• Signage should be there at entrance of building at appropriate height.

• Ramp should be there with hand rails.

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Internal Environment – Waiting Area & Corridors

Observation (Rationing office):

• There was a open courtyard in rationing office.

• A application deposit window was exist there.

• Window was not accessible for wheel chair visitor due to putting the

benches in the way.

Suggestions:

Benches are movable so they can be adjust at another place.

Application form deposit window at Rationing office.

Window is not accessible due to putting the benches in the way

19

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Internal Environment – Waiting Area & Corridors :

Observation (Town Planning ):

• No corridors are there except Town Planning building there was a

small corridor and it was blocked by office records.

Hindrance in Corridors

Suggestions:

• It is suggested that walking area in the corridor should be kept free of any

encroachments by ensuring proper storage of the unused material.

• All Corridors should be provided with seating facility for visitors.

• Consider installing sufficient and uniformly distributed lighting in the

corridors.

• There should be handrails in corridors for visual apparent and blind

peoples.

20

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Internal Environment – Staircase

Observations:

• There are no staircase at any building .

• All the buildings not have upper floor so stair case is not required.

21

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Internal Environment – Drinking Water :

Observations:

• Drinking water facility is very poor in all buildings .

• There was a water cooler at Town Planning office but it was not

accessible for wheel chair user due to steppedup.• At Rationing office there was tap for drinking water but it was not in working

condition and not accessible due to barrier.

Tap at Rationing office is

not accessible

Water Cooler at Town

Planning office

22

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Internal Environment – Drinking Water :

Suggestions:

• Removing the hurdle in way of tap.

• Should be Install a new water cooler at rationing office and remove

the existing step.

• Drinking water facility should be pictorial signpost .

Install a new water cooler at Rationing office.Level the step

Water Cooler at Town

Planning office.

Level the step

23

Drinking

Water

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Internal Environment – :Cafeteria

Observations:

• There was a small cafeteria there but it was stepped up.

• Surface was uneven.

• No signage was there.

• No proper sitting arrangement there.

• No drinking water there.

• Counter height was 1200 mm it is very high for wheel chair user.

24

Drinking water is

not accessible

Entry is Stepped Up

Uneven surface

No proper sitting area

1200 mm

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Internal Environment – :Cafeteria

Suggestions:

� Consider installing directional signage to guide people towards the canteen and its facilities.

� Consider having at least one service counter at lower height of 750-850mm with clear knee space of 350mm to cater the needs of people with reduced mobility.

� Sitting area should be there.

� There should be a ramp for entry .

25

CAFETERIASign Board should be there

Kerb Ramp should be

there for

access the service

counter

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Internal Environment – Toilets & Wash Room

Observations :

• No Separate washroom for wheelchair users.

• All the washrooms available inside the campus were in a very

bad condition.

Stepped Up WC at Rationing office

Stepped up at urinal Rationing office 26

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Internal Environment – Toilets & Wash Room

Observations :

• No proper signage on toilets.

• Some toilets were locked.

Locked Toilet at Rationing office Stepped up Toilets at Town Planning office

Very narrow wash basin at Town

planning office27

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INTERNAL ENVIRONMENT

Toilets

Suggestions:

� Provide adequate directional signage leading to accessible public

toilet unit.

� Provide the ramp at stepped up toilets.

� Reopen the locked toilets provide maintenance if required.

� Provide the accessible toilets if it could be possible.

At town planning toilets

a ramp should be install

Toilet

Signage should be there in good

size and contrast

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Emergency/Disaster Preparedness

Observations:

• There are no fire exit and fire extinguisher present there.

29

Suggestions:

� At least on fire exit should be there.

� Fire extinguisher instrument should be there.

� Conduct periodic training of staff in disability equality and handling

in emergency.

� Emergency exits should have emergency alarm both audio (hooter

type) and visual (flashing bulb) at strategic locations.

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INFORMATION & COMMUNICATION

No. Question Answer

1.a The website proving information about the building/service

complies with web accessibility standards.

NO

1.b There is information detailing the accessible facilities in the

building with photographs

NO

2. All publications/brochures are available is also available in

alternate accessible formats such as:

- Braille

- Large Print

- Audio

- Pictorial (wherever possible)

- Easy-to-read

- Plain language

- Available in Hindi& English

- Accessible Electronic formats that can be shared over email or

mobile platforms.

NO

3. Printed service related documents such as forms, menu cards,

etc. are in accessible formats

NO

4. Forms can be filled electronically through an accessible

software

NO

5. Additional support is available to fill written forms if required. NO

6. Staff members are trained in Indian Sign Language

interpretation. If not, then Sign language interpreters are

available on call.

NO

7. Assistive technology such as Loop hearing systems, Audio

orientation tools, interpretative video’s or audio tours in with

captioning or sign language, wheelchairs etc. are available

NO

8. There is adequate lighting and no glare for deaf persons and

persons with low vision

NO

9. Adequate support is available for persons from different

cultures, learning disabilities, those not formally educated, in

all the above provisions

NO

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EVALUATION OF THE SERVICE

No. Question Answer

1. Disability sensitization sessions are part of the staff induction

programme.

NO

2. Staff are trained to assist persons with disabilities, including

persons with learning disabilities.

NO

3. Staff are trained in basic Indian sign language NO

4. Staff are aware of the accessible facilities that are available and

know how to operate them

NO

5. All accessibility equipment is checked regularly and maintained

well.

NO

6. There is a procedure for a client with disabilities to lodge a

complaint or make suggestions

NO

7. Guide dogs are allowed in the premises NO

8. Trained live assistance is available in premises for all disability

constituencies where it may be required

YES

9. There is a plan to improve accessibility over a set

timeframe

NO

10.a There is an equal opportunities policy within the organisation to

promote the employment of staff with disabilities

NO

10.b Policy also includes commitment to reasonable adjustment of

work place environment to accommodate new staff and

clients with disabilities

NO

11. Organisation has a disability focal person in charge who manages

the concerns of employees and clients with disabilities

NO

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Standard I

Design Guidelines for Tactile Paving to assist

Persons with Visual Impairment

• Tactile indicators for visually impaired visitors should be provided.

• Tactile guiding and warning blocks should be placed in the centre/side

of the pedestrian and approach pathway per guidelines in next slide.

• Warning of any level change and obstruction on the pathway should be

indicated by warning blocks such as, on the approach to a ramp.

Guiding Blocks Warning Blocks

Clear visual and tactile clues are

required to facilitate visit of vision-

impaired or people with low vision 32

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Specifications: Placement of Tactile Paving

Tactile paving on pathways, turns

and intersections

Tactile paving on stairs and

crosswalks

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Standard II

Specifications: SignageGeneral• Signage includes direction signs, signs of locality, street names and

numbering, information signs, etc. The main purpose of signage is to provideclear designation of places, warning and routing information. Symbols shouldbe displayed at various facilities for people with disabilities such as lifts,entrances, telephone booths, toilets, car parks and the like. The symbol ofaccess should be permanently and conspicuously displayed to indicate thelocation of various facilities in the building.

• All types of signs should be visible, clear, simple, easy to read andunderstand, and properly lit at night.

• In general, signs should not be placed behind glass because of possiblereflection.

• Signage placed on the pedestrian path of travel are considered obstructions;thus, they should be detectable and be clear of the path of travel.

• Universal signage helps to overcome language barriers.

The art of designing signs and signage is rapidly evolving. It is worthconsidering the following issues :

– Make clear distinctions between signs that offer directions and those that indicate arrival.

– The design of signs should allow for contrasting colours, serif-free text, simple and consistent use of symbols and the provision of tactile information, including Braille.

– Signs need to be well lit.

– Signs need to be carefully located so as to help visitors throughout their journey by providing information at junctions or in long passageways.

– The use of voice activated signs may need to be considered.

– The height of the sign should be lower rather than higher as there is no perfect height for all visitors and be tactile/braille enabled.

– Wall hung signs should not hang below 2000 mm else it may obstruct the passage of walkers and may use pictograms and text. (tactile & braille will not be of any use in wall hung signage)

34

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- Symbols should be used wherever

possible. They are useful for visually

impaired people and people with learning

difficulties.

-A good pictorial symbol depends on

simplicity, legibility and good recognition /

familiar factor.

International symbol of accessibility

Accessible spaces and facilities should be identified by the international symbol of accessibility.

Contrasting colours

Should be used to differentiate the figure from the background. The commonly employed colours are white for the figure and blue for the background.

The wheelchair figure should always be seen from drawn facing right.

Accessible entrances should be clearly identified using the international symbol of accessibility including alternate locations of accessible entrances

Room Signs

Signs should be installed on the wall

adjacent to the latch side of the door at a

height of 1500 mm from the finished floor

to the centre line of the sign. Where there

is no wall space to the latch side of the

door, signs shall be placed on the nearest

adjacent wall.

The room nameplate in Braille should be

incorporated into the signage at an

approximate height of 1300 mm from the

floor level.

This image cannot currently be displayed.

Directional signage with colour contrast

35

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Signage fonts should :

– Be clear with Sans serif typeface

– Be in lower and upper case

– Be left justified

– Embossed with Braille and Braille locators

– Non glare

Character height

Characters and numbers on signs should be sized according to the viewing

distance from which they are to be read . The smallest letter type should never

be less than 15 mm.

Finish & Contrast

The characters and background shall be matte or other non-glare finish.

Characters and symbols should contrast with their background. The color

combinations red/green and yellow/blue should not be used in order to avoid

confusing color-blind persons.

Some Specifications for Signage � By paying attention to the background and panel contrast the sign will be more easily visible.� Contrasting the text & symbols with the panel allows the sign to be more easily read.� Tactile text & symbols along with Braille enable the sign to be read by a blind person.� Signs which show the correct use of colour contrast, words, pictogram and arrow directions caters to diverse users.

Fig. Character heightFig. Colour Combination for Signage

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Size of signs

Size of letters in signs

Viewing Distance Size of signs

Up to 7 meters 60 mm x 60 mm

7 meters – 8 meters 100mm x 100 mm

Exceeding 8 meters 200 mm x 200 mm to 450

mm x 450 mm

Viewing Distance Height of letters

2 - 3 meters 15 mm

6 meters 20 mm

8 meters 25 mm

12 meters 40 mm

15 meters 50 mm

25 meters 80 mm

35 meters 100 mm

40 meters 130 mm

50 meters 150 mm

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Signage-Some examples

with tactile/Braille

Pictorial signage with tactile and Braille information

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Materials + maintenance

– Non-reflective - matt finish

– Glare levels

– Sun study (for exterior locations)

– Vandalism/wear and tear

– Colour matching

– Smooth finish

Image showing a poor

choice of material for

signage

Image of a tactile

map

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Standard III

Accessible Parking Specifications

• Accessible parking bays should be located on the shortest possible route as closest to the accessible entrance as possible.

• The accessible parking bay should :

• Have minimum dimensions 4800 mm x 3600 mm (for one car parking);

• Have a firm, level surface without aeration slabs

• There should be a minimum of 900mm wide clear path leading to the entrance of the premises from the parking.

• Proper signage indicating presence of Accessible Parking at 2100 mm.

Signage indicating Accessible Parking

Fig. Sample drawing for single car parking

Fig. Sample drawing for accessible

parking for two cars with common aisle

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Ramps & Handrails Specifications

Fig. Design Specification of U-

shaped Ramp

Fig. Design Specification

of L-shaped Ramp

Fig. Example of an

alternate ramp with stairs;

Please note that handrails

benefit both ramp and

stair users and many

prefer one over the other.

Standard IV

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Ramp SpecificationsGradient• The ramp of a gradient of 1:15 is preferred and a gradient of 1:12

is the absolute maximum. A ramp gradient of 1:12 is often difficult to negotiate independently for many wheelchair users and may result in the wheelchair flipping backwards while ascending.

Width• The minimum requirement for the clear unobstructed width of a

ramp (i.e between handrails) is 1200mm and preferred width for two way movement is minimum 1800 mm.

Landings• Landings should be provided along the length of the ramp at

intervals of every 5 mts for a gradient of 1:12 and every 10 mtsfor a gradient of 1:15 or 1:20.

• Landings along the ramp should be at least the width of the ramp, not less than 1500mm long and clear of any door swing or other obstruction.

• There should always be a landing at the top and bottom of a ramp.

• Ramps should not connect straight to doors as wheelchair users need a leveled platform at the end of the ramp to maneuver and negotiate opening the door.

Ramp Surface• The ramp surface and landings should be smooth, level, even and

slip resistant especially when wet.• Outdoor ramps and their surfaces should be designed to prevent

water from accumulating on the walking surfaces. • The surface finish should be hard and suitable for the volume of

traffic that the ramp is likely to experience.Tactile Ground Surface Indicators• Tactile warning blocks should be placed 400 mm before the

beginning and end of each ramp to indicate the level change to visually impaired persons.

General• Where the horizontal run of the approach ramp exceeds 9000

mm in length, an alternative stepped approach in addition to the ramp approach, should be provided for people with ambulatory disabilities.

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Handrails for ramps and stairs

Fig. Landings and placement of tactile warning strips on a ramp

Fig. Note handrails at two heights for children and adults and extended rail

before and after the ramp run to assist slow walkers/ elders and persons with

disabilities.

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Standard Specifications for Handrails

� Handrails should continue uninterrupted (except for doorways) on

both sides and around the landing. Both side railings helps people

with left and right side preferences and also for to and fro movement

on the incline.

� Handrails should extend horizontally for a distance between 300mm

and 450 mm at the top and bottom of stairs and ramps, except in

places where extensions could obstruct the pedestrian flow.

� For stairs or ramps more than 3000mm wide, a continuous

intermediate handrail should be considered.

Handrails should :-

• Be slip-resistant with round ends.

• Have a circular section of 30-45 mm in diameter.

• Be free of any sharp or abrasive elements.

• Have continuous gripping surfaces, without obstructions or

interruptions that can break a hand hold.

• Be provided on both the sides.

• Be continuous, even at the landings.

• Extend at least 300-450 mm beyond the beginning and end of the

stairs/ramp run. The ends of the handrails should return back to the

railing or be grouted in the wall or in the floor to prevent any injury to

the users.

• Have a minimum clear space of 40 mm from the wall.

• Be installed at two heights, one at 700mm and the other at 900mm.

• Be finished so as to contrast in colour and luminance with the

background against which it will be viewed.

• Be made with a material that will not get hot in the direct sunlight,

especially in external installations.

• Be provided with Braille/tactile markings at the beginning and end to

give information to visually impaired people.

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Standard V

Accessible Lift Specifications

Lift

• Where lifts are provided in a building, at least one lift should be made accessible from

the entrance level for vertical circulation.

• The lift should serve all levels intended for access by people with disabilities.

• Lifts designated for use by people with disabilities should be marked with proper

signage and directional signs be provided from all other entrances of the building to the

accessible lift.

Lift Size

• The minimum size of the lift should be 1200 mm wide by 1400mm deep.

Door

• The lift door should have a clear opening of not less than 900 mm.

• There should be no gap in level between the lift door and the floor surface at each

level. If such a gap is unavoidable, then it should not be more than 12 mm.

Call Button

• Call button located outside the lift should have a clear floor space of at least 900 mm x

1200 mm with no obstruction placed to prevent a wheelchair user from reaching the

call button; and

• Be installed at a height between 900 mm and 1200 mm.

Control Panel

• Have a dear floor space of at least 900 mm x 1200 mm with no obstruction placed to

prevent a wheelchair user from reaching it;

• Be placed at a height of between 900 mm and 1200 mm from the floor level and have

buttons with Braille/raised letters and in sharp contrast from the background to aid

people with visual impairments.

• Review mirror and kick plates to be fitted.

Grab Bars

• Be placed at a height of 900mm from the floor level and be fixed on both sides and at

the rear of the lift.

Audio and Visual Indicators

• The lift should have a voice announcement system along with a visual display to

indicate the floor level.

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Standard VI

Stairs

The following features need to be kept in mind in facilities where stairs are

being built or exist.

• Risers should not be more than 150mm and treads should not be less

than 300mm deep.

• Open risers are a hazard for persons with reduced mobility and hence

should be avoided.

• Continuous handrails on both sides of the staircase should be provided

including the landings.

• Space under the staircase should be cordoned off by putting guardrails or

by closing the space with a wall to prevent the visually impaired guest

from walking into it.

• Illumination of minimum 150 lux should be maintained on the stair

surface.

• Nosing on the stairs should contrast in colour and tone with the tread.

• Handrails should be provided on both sides, preferably at two levels. At

700 mm and at 900-1000 mm.

• Tactile warning blocks should be installed 400mm from the beginning

and at the end of the stairs as an indication of level change to visually

impaired persons.

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Standard VII

Accessible Toilets Specifications & Designs

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Features of Unisex Accessible Toilets

The unisex accessible toilet should be located as close as possible to the

entrance of the building and shall comply with the following guidelines:

1. Have clear internal dimensions of not less than 2000 mm x 2200 mm.

2. Be equipped with a door:

– that opens outwards or sliding type or be foldable.

– Single leaf door 1000 mm wide.

– That has horizontal pull bar at least 600 mm long on the inside and 140

mm long on the outside at least 700 mm high.

– Have an emergency release mechanism so that they are capable of

being opened from outside in case of an emergency.

– Be capable of being locked from the inside by a device that is operable

by one hand, activated by a force not more than 20 N and which does

not require:

• fine finger control,

• tight grasping, and

• pinching or twisting of the wrist.

3. Have a slip resistant flooring.

4. Have a 400 mm high kick plate.

5. Have the toilet roll dispenser mounted below the grab bars and at not more

than 300 mm from the front edge of the seat and at a height between 50

mm and 250 mm from the top of the water closet seat.

6. Be equipped with a cloth hook mounted on a side wall between 1000 - 1300

mm from the floor and projecting not more than 40 mm from the wall.

7. Soap dispenser-single hand operation 900 mm high.

8. Provide space for sanitary bin clear of door and WC.

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….Features of Unisex Accessible Toilets

9. Wash Basin should comply with the

following features:

– Single lever mixer tap or sensor taps.

Recommended maximum

temperature is 41 degrees.

– Be of a standard size with dimensions

of approximately 520 mm x 410 mm;

– Be mounted such that the minimum

distance between the centerline of

the fixture and the side wall is 460

mm;

– Be mounted such that the top edge is

between 800-900 mm and 840 mm

from the floor;

– Have a knee space of at least 750 mm

wide by 200 mm deep by 650- 680

mm high with an additional toe space

of at least 750 mm wide by 230 mm

deep by 230 mm high;

– Have a minimum clear floor space of

750 mm wide by 1200 mm deep, of

which a maximum of 480 mm in

depth may be under the wash basin;

– Have the hot water and drain pipes

within the knee space or toe space

properly insulated; and

– Have automatic or lever type faucets

– Mirror’s bottom edge to be 1000 mm

from the floor and maybe inclined at

an angle.

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….Features of Unisex Accessible Toilets

10. Water Closet should comply with the following

features:

– WC seat height should be 480-500 mm to the top of the seat for ease of

transfer.

– Preferably be of wall hung or corbel type as it provides additional space

at toe level.

– Have a clear space of not less than 900 mm next to the WC.

– Be located between 460mm to 480 mm from the centerline of the WC

to the adjacent wall and have a clear dimension of 800 mm from the

edge of the WC to the rear of the wall to facilitate side transfer.

– Have a back support where there is no seat lid or tank. A back support reduces the chance of imbalance or injury caused by leaning against exposed valves or pipes.

– Grab bars at the rear and adjacent wall.

– Pull down grab bars to be provided on the transfer side at a distance of 320 mm from the centre line of the WC.

– Have flush control which is hand operated and located on transfer side of the water closet and not more than 1200 mm from the floor.

11. Hinged support drop down rail should be between 700-800 mm height.

12. Fire alarm system to include visual and audible alarm in the toilet that can be seen and heard from all the cubicles.

13. Light switches with large push pads should be preferably used.

14. Emergency assistance call signal is so located outside the toilet compartment so that it can be easily seen and heard by those able to give assistance

Fig. Low height wash basin &

Low height urinals cater to

children as well as people of

short stature. Additionally if

grab bars are also provided this

becomes very user friendly to

those needing support while

walking.

Fig. Accessible Toilet with grab

bars

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Standard VIII

Accessible Drinking Water Fountains

Recommendations

• The water fountain should not have any level differences. If at all there are level differences then these should be beveled so as to provide access to wheelchair users too.

• The water outlet should have:

– lever type or automatic faucets

– Have a clear floor space of at least 750mm x 1200mm

– Have a clear knee space between the bottom of the apron and floor or ground of at least 750mm wide, 200mm deep and 750mm high; and

–Have a toe space not less than 750mm wide, 230mm high as shown in the figure.–Have a water glass provision

•Freestanding or built -in-drinking water coolers or taps not having a knee space should have a clear floor space of at least 1200mm wide x 750mm in front of the unit.

•All wall-mounted drinking water provision in an Alcove is preferred, because it does not create a hazard for persons with visual impairments.

•Drinking water cooler/taps that extend into corridors and have an open space underneath the fountain 750mm in height should be protected by a wall guard. The provision of two drinking facilities at different heights is very convenient for standing adults, people in wheelchairs and children. The 100mm high water flow is to allow for the insertion of a cup or glass.

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Some examples of Accessible Drinking Water Fountains

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Standard – VIII Reception CountersFollowing features should be included in the

reception area :

• Provide clear floor space of at least 900 mm x 1200 mm in front of the counters;

• Consider at least one counter on all public dealing desks be receded to 750-800

mm from floor level. The counter/desk should be minimum 750mm high, have

480mm deep clear knee space and be 900 mm wide to provide accessibility to a

guest with reduced mobility.

• There should be uniform light on the reception desk of 300 lux and lighting should

be so positioned so as to illuminate the receptionist and the desk top without

creating any glare to facilitate easy lip reading by Guest with Hearing disability.

• The counters should have pictographic maps indicating all the services offered at

the counter

• The receptionists should be trained in basic sign language to assist guest with

hearing disability.

Some examples of accessible

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Disclaimer

• Although we have offered the best advice available to us atthe time of compiling this audit report, please be advised thatdue to the ongoing development of legislation in this area, allcompanies and organizations should seek continuing advice toensure that their services and facilities remain compliant withtheir statutory obligations.

• It is important that professionals with accessibility experiencebe involved in all stages of the design, construction,renovation and refurbishment process. Svayam can not acceptany responsibility for loss occasioned by reason of non-compliance with the requirements of relevantlegislation/rules, if revised in due course.

• Service Providers are more likely to be able to comply with their duties if they:

– Periodically audit physical and non-physical barriers to access.

– Make appropriate adjustments.

– Provide training to staff which is relevant to these adjustments.

– Draw the adjustments to the attention of disabled people.

– Prepare, and monitor compliance with, an ‘Access Implementation Plan’ taking into account the priority and cost implications highlighted in the audit report, and incorporating considerations to improvise access in planned maintenance and management procedures.

– Let disabled people know how to request assistance.

– Regularly review the effectiveness of adjustments and act on the findings.

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