enjoy remote support
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Enjoy Remote Support. WinVNC Introduction A&SIT Ben Wu 11/04/08. Outline. WinVNC overview How to install VNC Program How to configure VNC Server How to use VNC viewer How to remote view MAC machine Tips for WinVNC. WinVNC overview. - PowerPoint PPT PresentationTRANSCRIPT
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Enjoy Remote Support
WinVNC IntroductionA&SIT
Ben Wu 11/04/08
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Outline
• WinVNC overview
• How to install VNC Program
• How to configure VNC Server
• How to use VNC viewer
• How to remote view MAC machine
• Tips for WinVNC
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WinVNC overview
• WinVNC VNC server will allow you to view Windows desktop from any VNC viewer.
• Windows only supports a single graphical user being logged in at any one time.
• WinVNC makes the existing desktop of the PC available remotely, rather than creating a separate desktop.
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VNC Installation
• Download addresshttp://public.msbb.uc.edu/winvnc/win32vnc3-3.zip
• Unzip and Setup
• Put “Run WinVNC (App Mode)” on desktop
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VNC Sever Configuration (1)
• User On Remote End should run “Run WinVNC (App Mode)” to allow others see his desktop
• Keep all the settings as default• Set the password (leave the
password blank will block incoming connection
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VNC Sever Configuration (2)
• When VNC server is running, there is a icon in task bar.
• When you point your cursor on that icon, IP address will be shown.
• IP address or Computer name can be used to identify the remote machine
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Firewall Setting
• Unblock “VNC server for Win32” if Firewall warning pop-up
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VNC viewer (1)• Administrator run
“VNCviewer” to view and control remote end machine which is running “WinVNC Server”
• Put in IP Address or Computer Name of remote machine
• Keep “Options” as default
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VNC viewer (2)
• Put in the password as what set by VNC server on remote end computer.
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Remote Window• Right Address or
Right Name• Right Password• Remote Desktop
Access Showed• Viewer and Server
both can control the remote machine
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Remote Window
• When another computer is viewing that server computer, the server icon becomes black in background
• When the connection is ended, the icon turns back to normal (white background)
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MAC support VNC (1)
• System Preferences -> Sharing• Define “Computer Name” under ASIT rule• Check “Remote Management”
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MAC support VNC (2)
• Click “Computer Setting”• Check “VNC viewers may control screen with password”• Put in password
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MAC support VNC (3)
• Allow Access for all users or specific one• Configure “Option” accordingly
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• View MAC from PC with VNC Viewer
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MAC support VNC (4)
• Telescope icon changed to inside a frame when others viewing that MAC
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VNC Tips• ASIT can set a default password, but user can
change it accordingly• VNC Sever runs under specific profile
– The password set under administrator doesn’t work under other users’ profile
• Use Windows Remote Desktop Controller to install for new users
• Add VNC into pre-install program list• Need to talk to user through phone during
remote support• MAC OS later than 10.4 support VNC feature
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Enjoy WinVNC
• Easy Install
• Easy Configure
• Easy Use
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Appendix (1)
• There is a tool to login Windows from MAC
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Appendix (2)