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7/25/2019 Enhancednm

1/28

College of Hospitality Management

A PRACTICUM REPORT

On

MAXS RESTAURANTEpifanio de los Santos Ave, Caloocan, Metro Manila

TRAINING PERIOD: May !, "#$ to %&ly ', "#$

In partial f&lfil(ent of t)e re*&ire(ents for t)e co&rse in

O%T+ RESTARANT -. /o&rs0

1y:

Ann Jeanette M. Revis"2'! P 3ronda Street, Ga4alan4in Tondo, Manila

5#!+$#.6 7 6#$6#'.6$"

Presented to:

Mr8 C)ris Manlapa9Practic&( Coordinator, C/M

Marc) '#, "#.

PRACTICUM REPORT OUTLINE

NATIONAL UNIVERSITY Manila!!" M# $# %&o'son St(eet) Sampalo') Manila


2/28

A. CHED Memorandum Order (CMO) No. !" #eries o$ %%&'. Pratium uide*inesC. Com+an, Pro$i*e

Com+an, Name

Loation

'rie$ Histor, Nature o$ 'usiness

-e, O$$ier

'usiness Ativities

Orani/ation C0art

1ision" Mission" O23etives

D. Journa*4 Area o$ Assinment ( Mont0*, Proress Re+ort" OJT 5orm 6) #tation7 De+artment

5untions7 Ativities

-e, Personne*

E. Eva*uation o$ t0e #tation #tation o2servation7 Pro2*ems Enountered

Reommendation7Ation Ta8en

5. Persona* Re$*etion (narrative) Contri2ution o$ t0e +ratium to ,our +ersona* ro9t0

A*inment 9it0 ,our areer o23etives

:our o9n ontri2utions to t0e orani/ation

Reommendation to t0e OJT Pratium Proram

. Doumentation7 Anne;es ( Re


3/28

Com+an, Pro$i*e

Com+an, Name

MA;S Resta&rant

Loation

!62 Epifanio de los Santos Ave, Caloocan, Metro Manila

Histor,

In #6!$, after ca(e to )is near?y )o&se for a drin or t>o, &ntil t)ey insisted t)at t)ey

pay for t)eir drins8

Ma@i(o decided to open a cafe >)ic) served c)icen, stea and drins8 /e >as Boined

?y Mercedes )is >ife, and 3elipa, )is sister+in+la>8 /is niece R&?y (ana4ed t)eitc)en, Boined ?y )er )&s?and Claro8 R&?y concocted a special recipe for c)icen t)at

>as adored ?y t)e G8I8s8, and t)ey ept co(in4 ?ac for (ore8 Soon eno&4), t)e

3ilipino p&?lic )eard a?o&t t)e delicio&s c)icen ++ tender, B&icy, and crispy ++ and t)ey

ca(e too

Enco&ra4ed ?y )er (ot)er to e@pand t)e (en& and serve (ore 3ilipino food, R&?y set

&p t)e 1aclaran ?ranc) alon4 Ro@as 1o&levard in Paraa*&e8 It >as decided t)at t)e

resta&rant >o&ld ?e na(ed Ma@Fs >)ic) >as Ma@i(oFs nicna(e8

Nature o$ 'usiness 3ood 1&siness
http://en.wikipilipinas.org/index.php/Quezon_Cityhttp://en.wikipilipinas.org/index.php/Quezon_Cityhttp://en.wikipilipinas.org/index.php/Philippineshttp://en.wikipilipinas.org/index.php?title=Stanford_University&action=edit&redlink=1http://en.wikipilipinas.org/index.php/Para%C3%B1aquehttp://en.wikipilipinas.org/index.php/Philippineshttp://en.wikipilipinas.org/index.php?title=Stanford_University&action=edit&redlink=1http://en.wikipilipinas.org/index.php/Para%C3%B1aquehttp://en.wikipilipinas.org/index.php/Quezon_Cityhttp://en.wikipilipinas.org/index.php/Quezon_City


4/28

Orani/ationa* C0art

1ision:

To ?e t)e (ost 3ilipino ?rand and >orld+class co(pany, passionate in ?rin4in4+o&t

t)e ?est in a 3ilipino >it) prod&cts t)at deli4)t t)e >orld and >it) services t)at epito(i9es

3ilipino )ospita?ly, >it) 4en&ine care and service fro( t)e )eart8

Mission:

C&sto(er: to consistently deli4)t t)e( >it) 4reat food, e@cellent service in a clean and

co(forta?le environ(ent8

E(ployers: to provide t)e( >it) 4ood >orin4 environ(ent and opport&nities for

personal, professional and career develop(ent8

Stoc)older: to treat as strate4ic ?&siness partner >ort)y of respect, fairness and

professionalis(

Co((&nity: to cond&ct o&r ?&siness >it) social responsi?ility t)ro&4) 4ood corporate

*(an'&Manage(

Cas&ie(

C+stome(Se(,i'e

Assistant

Ho+se-eepe(

.it'&enSta/

*a( Sta/

A''o+nti

ng

Mana e(

Pa(ty

Coo(0inat

o(

1ining

s+pe(,iso

(

.it'&en

S+pe(,iso

(


5/28

4overnance and citi9ens)ip8 /istory Ma@Fs Resta&rantFs ?e4innin4s started in #6!$,

after >orld >ar II

NATIONAL UNIVERSITY


Practicum Monthly Progress Report

Na(e of Trainee: Ann %eanette M8 Revis

Na(e of Resta&rant: Ma@;s Resta&rant

Mont): May ! '#, "#$


6/28


7/28


8/28

NATIONAL UNIVERSITY





Mont): %&ne # ', "#$


9/28


10/28

NATIONAL UNIVERSITY





Mont): %&ly # ', "#$


11/28


12/28

NATIONAL UNIVERSITYCollege of Hospitality Management

Practicum Monthly Perormance E!aluation

Report

Period Covered: May !+'#, "#$

Name o$ Trainee Ann %eanette M8 Revis

Name o$ Esta2*is0ment Ma@;s Resta&rantDe+artment7 Out*et7 #etion itc)en+ 1ar

-#0 POOR -"0 AJERAGE -'0 GOOD -!0 JERK GOOD -$0 ECEHHENT

A. >or8 Attitude

CRITERIA SCORE OT/ER REMARS

Adapta?ility

Co((it(ent Cooperation

Initiative

Interest

P&nct&ality

Dependa?ility

Social Manners

Sanitation and

Groo(in4

'. 5untiona* E$$etiveness

CRITERIA SCORE OT/ER REMARS


13/28

Acc&racy

Reso&rcef&lness

Decision Main4

Innovativeness

=&ality of >or

=&antity of >or

Syste( Approac)

7 co+

trainees

Relations)ip >7 staff

TOTAL #CORE

A++raised 2,

Position

#inature7 Date

Noted 2,7 Date

NATIONAL UNIVERSITY


Practicum "aily Time Recor#


14/28

Na(e of Trainee: Ann %eanette M8 RevisNa(e of Resta&rant: Ma@;s Resta&rant


15/28

DATE TIME IN TIME OT TOTAH

/ORS

IMMEDIATE

SPERJISOR

STATION7

OTHET7

DEPARTMENT

May !, "#$ 2: a( !: p( 2 1ar

May $, "#$ 6:'a( !:$' p( . 1ar

May ., "#$ O33 O33 O33

May 5, "#$ O33 O33 O33

May 2, "#$ 5:$$ a( .:# # 1ar

May 6, "#$ 5:!. a( $:#' p( 6 1ar

May #,

"#$

5:'6 a( !:'$ p( 2 1ar

May ##,"#$

5:$$ a( !:'# p( 2 1ar

May #",

"#$

.:!! a( $:'" p( # 1ar

May #',

"#$

5:'. a( .:$ p( # 1ar

May #!,

"#$

5:2 a( 6:" p( #' 1ar

May #$,

"#$

.:!" a( $:" p( # 1ar

May #.,

"#$

5:!' a( .:#2 p( # 1ar

May #5,

"#$

5:!! a( .:#2 p( # 1ar

May #2,

"#$

5:$$ a( .:2 p( # 1ar

May #6,

"#$

O33 O33 O33 1ar

May ",

"#$

5:'6 a( 5:$p( ## 1ar

May "#,

"#$

6:!2 a( 2:" p( # 1ar

May "",

"#$

5:$. a( 5:# p( ## 1ar

May "',

"#$

6:'$ a( 6:. p( ## 1ar

May "!,

"#$

2:$$ a( 6:6 p( #" 1ar

May "$,

"#$

5: a( 5:' p( ## 1ar

May ".,

"#$

.:$# a( 6:5 p( #" 1ar

May "5,

"#$

5:$$ a( 2:$ p( #" 1ar

May "2,"#$

6:!6 a( #:## p( #" 1ar

May "6,

"#$

#":'# p( 6:. p( 2 1ar

May ',

"#$

5:'6 a( #:# p( #! 1ar

May '#,

"#$

#:$ a( 6:$ p( 2 1ar

%NE%&ne #,

"#$

5:$. a( 6:2 p( #' 1ar

%&ne ",

"#$

5:$5 a( 6:$ p( #' 1ar

%&ne ', 2:## a( 6:# p( #" 1ar


16/28

Tota* Num2er o$ Hours Com+*eted

Trainee #inature Immediate #u+ervisor Pratium Coordinator

NATIONAL UNIVERSITY


Esta2*is0ments 5ina* Eva*uation

Period Covered: May !, "#$ to %&ly ', "#$


Na(e of Esta?lis)(ent: Ma@;s Resta&rant

Rating Scale:

6$ + # E@cellent 2 + 2! Satisfactory

6 + 6! Jery Good 5$ + 56 Passed

2$ + 26 Good 5! ?elo> 3ailed

Criteria:

Persona*it,7 A++earane

E@)i?its Good (anners and Ri4)t Cond&ct

S)o>s Co(plete appropriateness in attire

Properly and


17/28

Conitive As+et

A>are of )is7 )er assi4ned tas, d&ties and responsi?ilities

Efficient, acc&rate and t)oro&4) in carryin4 o&t )is7)er d&ties

Co((&nicates Effectively

E@)i?its so&nd B&d4e(ent

Ps,0omotor As+et

S)o>s creativity in t)e cond&ct of )is7 )er >or

A?ility to finis) >or on ti(e

Silled in &se of tools or e*&ip(ent

A$$etive As+et

Manifest 4ood and effective )&(an relation >it)in o&tside t)e depart(ent

S)o>s co&rtesy and respect for a&t)ority

Manifest dili4ence and initiative in )is7 )er assi4ned tas

Reports for >or re4&larly

P&nct&al

Additiona* Remar8s and Comments

A++raised 2,

#inature over Printed Name7 Date


18/28

Position7 Esta2*is0ment

NATIONAL UNIVERSITY


#e*$4Eva*uation

Period Covered: May !, "#$ to %&ly ', "#$


Na(e of Esta?lis)(ent: Ma@;s Resta&rant

Rating Scale:

6$ + # E@cellent 2 + 2! Satisfactory

6 + 6! Jery Good 5$ + 56 Passed

2$ + 26 Good 5! ?elo> 3ailed

Criteria:

Persona*it,7 A++earane


19/28

E@)i?its Good (anners and Ri4)t Cond&ct

S)o>s Co(plete appropriateness in attire

Properly and are of )is7 )er assi4ned tas, d&ties and responsi?ilities Efficient, acc&rate and t)oro&4) in carryin4 o&t )is7)er d&ties

Co((&nicates Effectively

E@)i?its so&nd B&d4e(ent

Ps,0omotor As+et

S)o>s creativity in t)e cond&ct of )is7 )er >or

A?ility to finis) >or on ti(e

Silled in &se of tools or e*&ip(ent

A$$etive As+et

Manifest 4ood and effective )&(an relation >it)in o&tside t)e depart(ent

S)o>s co&rtesy and respect for a&t)ority

Manifest dili4ence and initiative in )is7 )er assi4ned tas

Reports for >or re4&larly

P&nct&al

Additiona* Remar8s and Comments

A++raised 2,


20/28

#inature over Printed Name7 Date

Position7 Esta2*is0ment

NATIONAL UNIVERSITY


STDENT;S PRO3IHE

Mobile No.: 6#$6#'.6$" DateMarc) '#, "#.

Landline: 5#!+$#.6 Student No: "#'+ #6#2

PER#ONAL IN5ORMATION

Revis, Ann %eanette Martin A%

"2'! P 3ronda street Ga4alan4in Tondo, Manila

1aran4ay Da4&itan, ali?o, Alan

Civil Status: Sin4le Citizenship: 3ilipino Religion: 1orn A4ain C)ristian

Sex: 3e(ale Age: #6 years old Birthdate: Nove(?er "", #66.

Place o birth: Manila

5at0ers Name %&nifer Revis Ou+ation: O3


21/28

Mot0ers Name: Estrellita Revis Ou+ation: /o&se>ife

Num2er o$ #i2*ins in t0e 5ami*,:

No. o$ 'rot0ers One

No. o$ #isters T>oPerson to Noti$ied in ase o$ emeren, Estrellita Revis

Re*ations0i+ Mot)er

Address and ontat num2er "2'! P 3ronda street 4a4alan4in Tondo, Manila

5#!+$#.6

Eduation:

School Year Degree/ Courses

Colle4e: National niversity "#' "#$ /otel and Resta&rant

Jocational:

/i4) Sc)ool: 3lorentino Torres /i4) Sc)ool "6+ "#'

Ele(entary: "'+ "6

Ot)er St&dies:

Special Sills and A?ilities:

>or8 E;+erieneIn*usive Dates Position

3e?r&ary "", "#.+ Present C&sto(er Service Representative

#tatus Com+an,7 'ran0

Conver4ys

/otel and Resta&rant

Mana4e(ent

Hi?rada Avelino

Ele(entary Sc)ool


22/28

C)aracter Reference: Name Ou+ation Address and Contat Num2er

P&rita Averilla Retired Teac)er-En4lis)0 6""6.!62

Danilo Dayan Mat) T&tor 6'"2$!2.6

I )ere?y certify t)at t)e a?ove infor(ation is tr&e and correct to t)e ?est of (yno>led4e and ?elief8 I )ere?y a&t)ori9e t)e sc)ool a&t)ority to verify t)e 4iven

infor(ation8 I f&rt)er a4ree t)at I s)all follo> and o?ey t)e &niversity r&les and

re4&lation, for as lon4 as I a( >it)in t)e colle4e pre(ises and its anne@ and co(ply all

t)e re*&ire(ents of (y co&rse8

#inature over Printed Name Parent7 uardian #inature7 Date


23/28

Ann Jeanette M. Revis

Address: "2'! P 3ronda St8, Ga4alan4in Tondo, ManilaMo?ile:6#$6#'.6$" Tel no: 5#!$#.6E(ail: annBeanette""L4(ail8co(

O'JECTI1E

To loo for a Bo? opport&nity >)ere I co&ld practice (y no>led4e and develop (y personality

as an e(ployee8 To ?rin4 o&t and )arness t)e ?est of (y potentials for t)e 4lory of God and for

t)e ?enefit of (y e(ployer, t)e co((&nity and (yself in preparation for t)e f&t&re advance(ent

to t)e top (ana4e(ent8

PER#ONAL IN5ORMATION

1irt) Date: Nove(?er "", #66.

1irt) Place: Manila

/ei4)t: $;'

Se@: 3e(ale


24/28

Tondo, Manila

%&ne "' Marc) "6

#EMINAR ATTENDED

Introdution in Hos+ita*it, Manaement

National niversityGiven t)is on %&ne "#' at National niversity, C/M 3&nction Roo(, $$# M83 %)ocson St8,

Sa(paloc, Manila

Persona*it, Deve*o+ment

National niversity

Given t)is on %&ly "#' at National niversity, C/M 3&nction Roo(, $$# M83 %)ocson St8,

Sa(paloc, Manila

'ut*er servie O+era Trainin Atua* 'ed Ma8in Demonstration House8ee+in

#eminar

Taal Jista /otel

Given t)is .t)day of Marc), "#! at Taal Jista /otel, 3&nction Roo(, E(ilio A4&inaldo />y,

Ta4aytay, a?ite8

Jo**, Universit,

Given t)is "5t)day of 3e?r&ary, "#$ at National niversity, C/M 3&nction Roo(, $$# M83

%)ocson St8, Sa(paloc, Manila

FUALI5ICATION# Dedicated and )ard>orin4

E@ceptionally Jersatile E@posed and interacted >it) a >ide variety of personality A?ility to advance to a )i4)er levels >it) actives efforts to>ard self+develop(ent and

advance(ent


25/28

ANN JEANETTE M. RE1I#

Persona* Re$*etion

Resta&rant On+T)e+%o? trainin4 is lie a first %o? for (e8 My life totally c)an4ed fro( t)e

(o(ent I looed for a resta&rant >)ere I can apply (y no>led4e and sills t)at I

learned fro( sc)ool8 It is also an opport&nity for (e to 4ro> (ore as a st&dent and a

person8

Renderin4 . )o&rs of O%T is a ?it c)allen4in4 for (e especially >)en t)e inco(in4

sc)ool year already ?e4an and I )aven;t finis) (y O%T re*&ired )o&rs8 1&t I do ?elieve

in a sayin4 t)at so(eone >ill never 4ro> if s)e7 )e >ill not 4et o&t of )er co(fort 9one8

T)at;s >)y I al>ays (otivate (yself >)enever I feel tired any>ays too early disc&ss t)e

>ord tired8 Goin4 ?ac to t)e topic, it is really 4ood to )ave O%T8 Aside fro( it )elped

to ?eco(e a ?etter person t)an I >ere yesterday, it c)allen4ed (e a lot8 I ?eco(edisciplined especially in ti(e (ana4e(ent8 1efore I sleep not t)at early ?&t >)en I )ad

(y O%T t)e (o(ent I step )o(e, I;( already )&44in4 (y pillo>8 I >as a?le to apply

so(e of (y no>led4e8 %&st lie t)e 3ood policy8 T)e first in first o&t, t)e ri4)t

te(perat&re for so(e food, t)e color codin4 of c)oppin4 ?oard, t)e i(portance of ?ein4

or4ani9ed, t)e sanitation and cleanliness of t)e >orplace8

Of co&rse it >on;t ?e )appy if >e >ill do B&st >or8 I let (yself to e@plore and ?eca&se of

t)at, I (et so(e of a(a9in4 people t)ere -atleast t)ere are so(e08 People >)o la&4)ed

>it) (e8 S)ared Boes and stories to (e8 People t)at (otivated (e, ate >it) (e, 4aveadvice and people >)o really ?eca(e a friend of (ine8 1&t of co&rse t)e pict&re >ill

never ?e perfect8 I (ean if t)ere are 4ood people t)at >ill (ae yo&r stay )appy, t)ere

are also people t)at >ill ?e a c)allen4e for yo&8 T)ere co(es a ti(e t)at I;ll cry ?eca&se

(y s&pervisor yells at (e -B&st lie (y (o(08 /avin4 a feelin4 of disappoint(ent to

yo&rself ?eca&se it;s lie yo& are not doin4 anyt)in4 ri4)t8 D&rin4 (y stay, (y

s&pervisor s&spended (e for # >ee8 1eca&se I did A


26/28

?&t s)e doesn;t >ant to tal to (e so I contin&e actin4 lie I;( not e@istin4 in t)at

resta&rant8 May?e t)at >ill (ae )er feel ?etter8 And t)en I noticed t)at s)e >ill only tal

to (e >)enever I co((it (istae &sin4 lo&d voice so t)e >)ole itc)en >ill )ear it8 I

reali9ed )o> &nprofessional s)e is8 I;( sorry I already (oved on ?&t t)is O%T paper

(ade (e re(e(?er all8

If I >ill rate (y On+T)e+%o? trainin4 I >ill 4ive .8 Aside fro( (y ind s&pervisor, I noticed

t)at t)ere are so(e food policy t)at t)ey do not follo>8 So(e of t)e coo does not apply

so(e sanitation r&le8 3or e@a(ple I noticed t)at so(e of t)e( &ses ?are )ands in

preparin4 food even if it;s ready to eat foo

2it& one of t&e

goo0 'oo- inMa34s 5.+ya

Me 6it& my 'o on7t&e78o9 t(ainees 5ate

(&ea an0 ate 8onna:

Me 6it& -+ya ;in

5Ma34s Ri0e(: an0 'o

t(ainees an0 a 'o


27/28

.+ya Ma&alon tea'&ing

me &o6 to 'oo- $ISH

.+ya Ma&alon an0 ate

step Coo- in ma3s


28/28

1AR AREA

Me 6it& ot&e( 'o

t(ainees an0 'o 6o(-e(

Me 6it& my 'o

9a(men 5-+ya

Nat&an an0 ate

glo(ia

Me 6it& 'o t(ainees

Me 6it& ate 8onna

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