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Moylish Pk. Limerick Ireland T. +353 61 208208 F. +353 61 208209 E.
Moylish Pk. Limerick Ireland T. +353 61 208208 F. +353 61 208209 E.
19/02/2015
English for Specific Purposes Module
3- Essential management and
transferrable Skills for librarians and
library staff: Jerald Cavanagh Institute Librarian LIT
Padraig Kirby Senior Library Assistant LIT
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We will cover: • International Library Standards- IFLA, ISO, Library of Congress, NISO • Negotiating the Library Strategic planning puzzle- strategic and business
planning skills for librarians • Effective customer care, service and strategies in Libraries • Time management: prioritising for time and workload • Managing staff and Library Staffing Structures • Communication and listening skills • The Librarians guide to developing presentation skills • Decision making, problem solving and Leadership skills for Librarians • Job Interviewing skills for librarians • Management of Change in 21st century libraries • Modern Library Financial management, acquisitions and processing of
library materials
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•What are standards? Standards are published documents that establish specifications and procedures designed to ensure the reliability of the materials, products, methods, and/or services people use every day. Standards address a range of issues, including but not limited to various protocols that help ensure product functionality and compatibility, facilitate interoperability and
support consumer safety andpublic health. And Libraries…
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• International Library Standards- IFLA, ISO, Library of Congress, NISO IFLA standards are internationally reviewed, published and regularly
updated documents. Each IFLA standard reflects current consensus on rules, principles, guidelines, best practice or models for a particular activity or service
SO 15511:2011 specifies the International Standard identifier for libraries
and related organizations (ISIL), which comprises a set of standard identifiers used for the unique identification of libraries, archives, museums and related organizations with a minimum impact on already existing systems.
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LAI Standards and Guidelines.
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Library Strategic Planning What is a Strategic Plan? A strategic plan is a document used to communicate with the organization the organizations goals, the actions needed to achieve those goals and all
of the other critical elements developed during the planning exercise.
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Library Strategic Planning University College Galway (Annual Plan) http://www.library.nuigalway.ie/media/jameshardimanlibrary/content/documents/usingthelibrary/2010%20plan%20digest.pdf
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http://www.ucd.ie/t4cms/Guide48.pdf
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Customer care in Libraries (example of Customer Care Charter)- DKIT Ireland
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University of Leicester- Customer Care Charter
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De Montfort University, Leicester- UK
http://www.library.dmu.ac.uk/Images/customerExcellence.pdf
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•Time management: priorotising for time and workload
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Time Management for Library Staff • Time Management is a good thing • Accomplish more with the time you have • Succeed despite economic circumstances • Provide better customer service • Achieve greater job satisfaction
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Time management tools and strategies:
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Time management tools and strategies:
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• Time management tools and strategies:
Moylish Pk. Limerick Ireland T. +353 61 208208 F. +353 61 208209 E.
•Time management tools and strategies:
Moylish Pk. Limerick Ireland T. +353 61 208208 F. +353 61 208209 E.
•Time management tools and strategies
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•Managing Staff
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•Managing staff
http://managementhelp.org/freebusinesstraining/staffing-and-supervising.htm
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Library Staffing Structures
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University of Limerick
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Communication & Listening skills
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•The Librarians guide to developing presentation skills
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•Decision making, problem solving and Leadership skills for Librarians: http://www.library.illinois.edu/mortenson/book/10_brey-cassiano.pdf
• Find a good mentor/ BE a good mentor • Learn how to follow first • Be Visionary
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•Decision making, problem solving and Leadership skills for Librarians:
• Take care of yourself- being a leader takes stamina! Importance of healthy lifestyle
• Maintain a positive attitude • Never turn down a leadership position. • Learn how to motivate people effectively • Keep your sense of humor!
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•Interviewing skills:
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•Management of Change in 21st century libraries
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•Modern Library Financial management, acquisitions and processing of library materials
1. Definition
P olitical
E conomic
S ocial
T echnological
L egal
E nvironmenta
l
PESTLE Analysis
Factor Often Comprised Of
Political taxation policy, political support, employment laws, environmental regulations, trade restrictions, tariffs, political stability
Economic overall economic situation, economic growth, strength of spending, interest rates, inflation rate, exchange rates, unemployment
Social cultural norms and expectations, social mobility, lifestyle patterns and changes, health consciousness, population growth rate, age distribution, career attitudes, emphasis on safety
1. Definition
PESTLE Analysis
Factor Often Comprised Of
Technological relevant current and future technology innovations, R&D activity, automation, technology incentives, rate of technological change
Legal existing legislation and likely future changes in the law – examples include employment, competition, health & safety and European law.
Environmental the level of pollution, recycling considerations, and attitudes to the environment – linked in with political and sociological factors
1. Definition
PESTLE Analysis
2. Brief History
▪ F.J. Aguilar “Scanning the Business Environment” New York: Macmillan (1967)
→ E(conomical)T(echnological)P(olitical)S(ocial)
▪ Arnold Brown Institute of Life Insurance, U.S.
→ STEP (Strategic Trend Evaluation Process)
▪ 1980s
→ PEST / PESTLE / STEEPLE
PESTLE Analysis
3. Applications
▪ business/strategic planning
▪ marketing planning
▪ business/product development
▪ organizational change
▪ research report
PESTLE Analysis
4. PESTLE Process
▪ Define the subject
▪ identify appropriate sources of information
▪ gather information
▪ analyze findings
▪ identify most important issues and strategic options
▪ write a report
▪ disseminate the findings
▪ decide which trends should be monitored on an ongoing basis
PESTLE Analysis
5. Possible PESTLE ‘Focus Areas’
▪ a firm looking at its market
▪ a product and its market
▪ a brand in relation to its market
▪ a local business unit
▪ a strategic option
→ entering a new market
→ launching a new product
▪ a potential acquisition or partnership
▪ an investment opportunity
PESTLE Analysis
6. PESTLE ↔ SWOT
S trengths
W eaknesses
O pportunities
T hreats
internal
external
PESTLE Analysis
6. PESTLE ↔ SWOT
S trengths
W eaknesses
O pportunities
T hreats
internal
external
PESTLE
PESTLE Analysis
6. PESTLE ↔ SWOT
▪ SWOT
▪ measures business unit/potential of an idea
▪ PESTLE
▪ measures market potential and situation
→ market attractiveness
→ business potential
→ suitability of access
→ market growth/decline
PESTLE Analysis
7. (Dis)Advantages
▪ Advantages
▪ simple to do
▪ encourages external /strategic thinking
▪ discovers future business threats
▪ Disadvantages
▪ needs to be regular process to be effective
▪ quality external data sources needed
→ time and cost
PESTLE Analysis
Bibliography
▪ Businessballs http://www.businessballs.com/pestanalysisfreetemplate.htm
▪ RapidBI http://www.rapidbi.com/created/the-PESTLE-analysis-tool.html
▪ Marketing Teacher http://marketingteacher.com/Lessons/exercise_PEST.htm
▪ Marketing Minefield http://www.marketingminefield.co.uk/marketing-plan/pestle-analysis.html
▪ Renewal Associates http://www.renewal.eu.com/resources/Renewal_Pestle_Analysis.pdf
PESTLE Analysis
DEFINITION P olitical E conomic S ocial T echnological L egal E nvironmental
Goal: Presentation of PESTLE Analysis to facilitate the SEN/D National Awareness Campaign in Armenia.
Objectives:
● To identify opportunities and barriers that can help to organize the Campaign.
● To mobilize human resources and technologies for this reason.
● To disseminate awareness rising information about SEN/D through available technologies.
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Laws about equality, education, inclusion (Constitution)
● All people have the same rights before the law without any discrimination, including disabled people (chapter 2, article 14)
● Everyone has the right of education (chapter 2, article 39)
www.edu.am
Political
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The main priorities of the Government for 2007-2012
● Sustainable development assurance through national security and active economic policy
● Reforms in state management
● Development of education and science
● Territorial equal development
● Social security assurance
www.gov.am
Political
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The main priorities of the Government Programme for 2013-2017
● Increase of economic competitiveness
● Development of human resources (provision opportunities of education for all SEN/D children)
● Development of institutional capacity
www.gov.am
Political
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● All mainstream schools in a few years will become inclusive
● Change of SEN/D assessment instruments according to ICF
● Change of the basis for recognizing a person disabled
● Adoption of international laws about the rights of people with SEN/D
Political
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State intervention in SEN/D issues
● All interventions are covered by state costs
● People with disabilities are provided with prosthesis, wheel-chairs, audio apparatus, visual sets, special books, etc., treatment, implementation of programmes promoting and increasing activity and participation of SEN/D
● People with disabilities get pension from state according to the level of their disabilities
Report “About Rights of people with disabilities” on UN Convention implementation, 2012
Political
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Policy of taxation
Income Tax
• up to AMD 120000- 24,4% ,
• from AMD 120000-2mln- 120000- 24,4 %, < 26%,
• from 2mln.1 and above- 120000- 24,4 %,
• 120000- 2mln- 26%,
• 2mln.1 < 36%
Profit Tax - 20%
Value Added Tax (VAT) - 20%, some foreign funds are exempted of VAT
Turnover Tax - less than AMD58.35mln
• trade and production- 3%
• renting- 10%
• others- 5%
www.taxservice.am
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Political
Economic
Average de jure: 2012 Population : 3 031 200 Urban: 1 919 000 Rural: 1 112 200
Source: armstat.am 5/20/2016
Economic
Gross Domestic Product at market prices in 2012 3981506.5 (mln. Drams)
Foreign Exchange Rates 2013 January 1 Euro = 542.0 AMD
working age population 2011 2 286 300 persons
Unemployment rate in 2011 18.4 %
Average monthly nominal wages 2012 121 342 AMD
Real wages in 2012 118 267 AMD
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Number of:
children attending pre-school institutions
63542.0
pupils in general education schools
386439.0
students in middle vocational educational institutions
29207.0
students in higher educational institutions
95308.0
Economic
Source: armstat.am 5/20/2016
Economic
Source: armstat.am 5/20/2016
In the first half of 2012, the education sector’s share in Armenia’s GDP was AMD 32.657bn against AMD 30.289bn in the same period of last year.
Economic
Source: http://tert.am/en/news/2012/11/01/ashotyan/ 5/20/2016
The competitiveness performance of Armenia steadily decreased since 2005, but reversed to the positive in 2011. Armenia recorded remarkable improvement in its competitiveness ranking in 2011 compared to the previous study of the Global Competitiveness Report (2010). In 2011, the competitiveness performance of Armenia was ranked 92nd among 142 countries due to a 6-point improvement in the rank and a 4% increase in the score compared to 2010 results.
Economic
Source: http://www.ev.am/media/documents/ACR/2011-2012/ACR%202011-2012_eng.pdf 5/20/2016
The dominance of sectors with lowest productivity in the GDP structure is contributing to the economic lag in Armenia. The top three most productive sectors in Armenia (financial intermediation, mining, and construction) account for just 9% of the total employment in the country. Whereas, exactly half of the labor force is concentrated in the three sectors with lower productivity levels (food and accommodation services, agriculture, and education).
Economic
Source: http://www.ev.am/media/documents/ACR/2011-2012/ACR%202011-2012_eng.pdf 5/20/2016
During 2010 Armenia attracted about 40% more Foreign Direct Investments (FDI) compared to the previous year, while in 2011 the growth was only 15%. The communications sector had a consistently high share in FDI, however, its contribution decreased significantly in 2011. In addition, the new influx of FDI into non-traditional investment sectors, such as energy supply and land transport infrastructure, triggered the rapid growth of foreign investments in the whole economy.
Economic
Source: http://www.ev.am/media/documents/ACR/2011-2012/ACR%202011-2012_eng.pdf 5/20/2016
Since 2005 Armenia’s rank in GCR by macroeconomic performance deteriorated significantly. Unfavorable developments in public finance and comparably high levels of inflation were the main contributorsto this downgrade. Some other structural factors include: • Still a large (however, improving) current account deficit maintained a key imbalance in the economy. • The dependence on private transfers from abroad is persistent. • The inequality in incomes and consumption levels is acute.
Economic
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Social – Cultural
Demographics Population: 3041.0 thousand (as of January 1, 2013) Ethnic Breakdown: Armenians - 96% Minorities: Russians, Yezidis, Kurds, Assyrians, Greeks, Ukrainians, Jews and others Official Language: Armenian Religion: Christian Church: Armenian Apostolic Religious Center: St. Etchmiadzin, the Cathedral of the Armenian Apostolic Church and the Residence of the Catholicos (Patriarch) of all Armenians
5/20/2016
Religious beliefs Armenia is practically the only mono-ethnic country in the region. Ethnic Armenians make up 97.9% of the population. Yezidis make up 1.3%, Russians 0.5%. Other minorities include Assyrians, Ukrainians, Greeks, Kurds, Georgians, and Belarusians. Over 90 % of the population of Armenia belongs to the Armenian Apostolic Church. In spite of the fact that Armenians make up 98% of the population of the Republic, the Armenian government does not allow the oppression of ethnic minorities and officially recognizes minority communities.
Social – Cultural
5/20/2016
Social – Cultural
The Russian community of Armenia numbers approximately 15 thousand people. The Russian population of the Republic of Armenia has been historically concentrated in a few cities of the Republic though there are also two Russian villages in the northeast of the country (Lermontovo and Fioletovo).
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There are several sects in Armenia , which have thir own behavour,manner,and they do not allow their children or relatives with special needs to connect with doctors or to ask them for help and treatment.
Social – Cultural
5/20/2016
Income distribution Prevailing sociopolitical and economic obstacles have been implicated in the inadequate utilization and delivery of the Armenian health care system. Sometimes in the families, where lives a person with special needs, one of the parents should stay at home and take care of their child. As the disability pension in Armenia is lower,so the income of that family isn,t sufficient for them to live. They don’t have any assistance or help from our government.
Social – Cultural
5/20/2016
Lifestyle God, you and I know I am lost. I have turned away from You, and lost my way. I humbly ask You to save me from this permanent situation. Thank You for creating me, valuing me and loving me. Thank You for sending the Lord Jesus to cover me by His death from what I eternally deserve and by His resurrection inviting me to eternal rescue. I trust You, Lord Jesus, as my only Savior.”
Social – Cultural
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Technological analysis for facilitating awareness raising campaign
Technological
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Technology •Is often described as the most important influence upon society
•It identifies social interests and causes social change
What is technology?
Technological
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•materials
•tools
•techniques
•sources of power
to make life easier or more pleasant and work more productive.
Whereas science is concerned with how and why things happen, technology focuses on making things happen.
http://www.cantechletter.com/2013/01/what-is-technology0103/
Technology includes the use of
Technological
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Awareness raising can cover a huge range of activities for:
• Making people notice things and thus making
them commit to something • Planting an idea in people's heads and leading
them to an "awakening“ • Helping people understand that they need to
stand up for something • Sharing passion, common interest • Learning or doing something new mar.zavala http://tinyurl.com/ykcput8
Technological
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• Mobile operators
• Mass media
• Internet providers
• Social networks
Innovative developments in Armenia
Technological
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Rank Operator Technology Subscribers
1 Viva Cell GSM, GPRS, EDGE, UMTS, HSDPA, LTE
1,750,000[1] (June 2011)1,800,000 (March 2012)
2 Beeline GSM, GPRS, EDGE, UMTS, HSDPA
550,000[2] (June 2011)600,000 (March 2012)
3 Orange GSM, GPRS, EDGE, UMTS, HSDPA
330,000[3] (June 2011)400,000 (March 2012)
Mobile operators
Technological
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Radio
•Armenia has 9 AM stations, 17 FM stations, and one shortwave station.
Television
•Armenia has 48 private television stations alongside 2 public networks with major Russian channels widely available throughout the country
Mass media
Technological
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No Providers Changes 08/12
1. Beeline 47.22% / -0.92
2. Orange 16.42% / -0.96
3. Ucom 14.62% / +0.83
4. Vivacell-MTS 9.76% / +0.61
5. Rostelecom 3.84% / +0.56
6. ADC 2.71% / -0.26
7. Arminco 1.91% / -0.01
8. Karabakh Telecom
0.67% / +0.05
9. MyLan 0.45% / -0.02
10. Web 0.42% / -0.03
Internet providers in Armenia There are approximately 1,400,000 Internet users and approximately 65,279 Internet hosts in Armenia (CIA World Factbook, 2009: Armenia)
Technological
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Internet usage in Armenia
Technological
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Social networks Main online mediums for sharing news, opinion and information
Technological
5/20/2016
users in Armenia
Total Facebook Users
395340
Position in the list 112
Penetration of population 13.32%
Penetration of online population 29.06%
Technological
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The growth of the number of the visitors of Facebook from Armenia in June-December 2012 according to Socialbakers.com
http://www.noravank.am/eng/articles/detail.php?ELEMENT_ID=6820
Technological
5/20/2016
Twitter has about 500 million users The social media research group estimates that Twitter account holders now make up around one-third of the global internet population. •Active users of Twitter is about 288 million, marking a 40% of internet users •Facebook has 693 million active users http://www.armtown.com/news/en/pan/20130131/143803/
Technological
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Financial regulation
Legal
2013 state budget is 1.15 trillion drams (some $2.84 billion) for spending, with a deficit projected at around 120 billion drams. The 2013 budget envisages AMD 1,031bn – a 13% increase as compared with 2012.
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Social expenditures will have a major share in the total expenditures (41.7%), but social expenditures will slip by 4.1 billion drams from 2012. The deputies claimed it is inappropriate to say the 2013 budget is socially oriented when it has social cuts.
Legal
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Employment for people with disabilities
One of the criteria for ensuring equal
opportunities for people with disabilities is the employment rate, which is rather low in our country irrespective of the fact that RA legislation includes principles that guarantee the realization of the right of people with disabilities for employment.
Legal
Source: Strategy of Social Protection of People with Disabilities for 2006-2015 5/20/2016
An employer cannot fire a person with disabilities who is going through a medical, professional or social rehabilitation process. The involvement of a person with disability in extra work, work during non-working days or nights is allowed only given his/her consent. For people with disabilities of the 1st and 2nd groups, a shorter working period is defined, not more than 36 hours per week. No trail period can be applied for people with disabilities when admitted to work.
Employment for people with disabilities
Legal
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Issues • Low rate of employment for people with disabilities of
working age.
• Unsatisfactory awareness of employers on guarantees provided to people with disabilities by legislation, their rights and guarantees provided to employers in case of hiring a person with disability.
• Working places are not suited to the needs of people with disabilities.
• The process of professional education and subsequent securing of employment for people with disabilities is not satisfactory.
Legal
5/20/2016
“The Law Looks Good, but it is Not Applicable”
• "Newly built buildings must be convenient for
disabled people. However, constructors still put into operation and the state structures accept buildings where nothing is made for these people or whatever is made is in the wrong way and not applicable.”
Legal
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Environmental
In the past decade, Armenian forests have been aggressively allocated for various economic activities. Today, mining is declared a priority sector by the Armenian government and is being developed intensively. Health problems are particularly acute around big mining areas in the northern and southern parts of the country.
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Environmental
One of the most controversial of the government-sanctioned mining initiatives has been the licensing of the copper-molybdenum deposit in Teghut. This initiative has faced widespread opposition from the environmental non-governmental organizations (NGOs), experts and local communities. But the prevention of an environmental disaster will additionally depend on the mobilized support of international organizations.
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Environmental
Country background Armenia is a landlocked country with a territory of 29,000 sq. kilometers. Armenia has serious environmental problems. It has joined the majority of international environmental conventions. It has continuously received technical and financial support for environmental protection from international organizations. Despite these, the country’s natural environment continues to deteriorate. The country lacks adequate environmental policies and enforcement of environmental laws. In the early 1980s, 11% of the country’s territory was covered by forests. Today this coverage has decreased to 7%. According to experts, at the current rate of deforestation the country will become a desert within 50 years.
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Legal infringements In the opinion of experts, operation of the Teghut mine is in breach of the principles of the UN Framework Convention on Climate Change, UN Convention on Biodiversity, UN Convention on Combating Desertification, UNESCO World Heritage Convention, European Landscape Convention, UNECE Convention on Environmental Impact Assessment in a Transboundary Context (Espoo Convention) and UNECE Convention on Access to Information, Public Participation in Decision-making and Access to Justice in Environmental Matters (Aarhus Convention) – all signed and ratified by the RA.
Environmental
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For additional information please see
the list of Large Taxpayers in 2013
For fundraising
"GRAND TOBACCO" Armenian-Canadian Joint Venture, Co.Ltd Acba-Credit Agrecole Bank Ameriabank Anelikbank Ani Plaza Hotel Ashtarak Kat Avshar Wine Ararat Bank Artfood Bacon Product Garant Insurance Eurostan Yerevan Cognac Factory Armenian Champagne and Wine Factory Cascade Insurance Cardinal International Armrosgazprom Hovnanyan International Viva Cell MTS Mentor Graphics Inetrnational Nairi Insurance Jermuk group Rusal Armenal 5/20/2016
References • Autonomous Technology” by Langdon Winner, MIT Press (1977)
• CIA World Factbook,(2009) Armenia
• "Eagle Mobile". Eaglemobile.al. 2009-03-12. Retrieved 2011-12-28.
• mar.zavala
• http://www.cantechletter.com/2013/01/what-is-technology0103/
• http://tinyurl.com/ykcput8
• http://www.akep.al/images/stories/AKEP/statistika/Treguesit-Statistikore-6_Mujori-I-re-2011.pdf
• http://www.vodafone.com/etc/medialib/attachments/q3_2010.Par.56671.File.dat/vodafone_q3_results_2010.xls
• http://www.armtown.com/news/en/pan/20130131/143803/
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