english for emails i. enríquez, phd ; e. garbey,ma i. enríquez, phd ; e. garbey,ma english...
TRANSCRIPT
English for emails
English for emails
I. Enríquez, PhD ; E. Garbey ,MAI. Enríquez, PhD ; E. Garbey ,MA
English Language TV studentsEnglish Language TV students
Make a cross to represent how Make a cross to represent how much you agree or disagreemuch you agree or disagree
1.- You need the same language skills to 1.- You need the same language skills to write an email as you do to write a letter.write an email as you do to write a letter.
2.- if you can speak English well, you can 2.- if you can speak English well, you can write good emails.write good emails.
3.- Accuracy is still very important when 3.- Accuracy is still very important when writing emails.writing emails.
4.- If you need an answer straight away, it is 4.- If you need an answer straight away, it is better to use the phone than to send an better to use the phone than to send an email.email.
Hello
Just a brief message to tell u we arrived safe and sound.
Love, Dorothy
Safe & sound
Safe & sound
Match the words on the left with the Match the words on the left with the Spanish definitions on the right.Spanish definitions on the right.
1. Attachment1. Attachment
2. Deleted items2. Deleted items
3. Drafts3. Drafts
4. Forward4. Forward
5. Inbox5. Inbox
6. Outbox6. Outbox
7. Reply7. Reply
8. Send/receive8. Send/receive
9. Sent items9. Sent items
10. Subject10. Subject
a. Asuntoa. Asunto
b. Enviar/Recibirb. Enviar/Recibir
c. Respuesta c. Respuesta
d. Elementos enviadosd. Elementos enviados
e. Enviar ae. Enviar a
f. Elementos Borradosf. Elementos Borrados
g. Ficha de Salidag. Ficha de Salida
h. Borradorh. Borrador
i. Ficha de Entradai. Ficha de Entrada
j. Anexoj. Anexo
Hints on email writing Hints on email writing Subject lineSubject line:: It is short and gives It is short and gives information about the content of the information about the content of the message.message.
Opening sentenceOpening sentence:: To explain the reason To explain the reason why you are writing.why you are writing.
Formal: I'm writing to…Formal: I'm writing to…
Friendly and informal: Just a quick note toFriendly and informal: Just a quick note to
An advantage of emails is that they are An advantage of emails is that they are quick and direct. Most emails have the quick and direct. Most emails have the following structure:following structure:
Hints on email writing Hints on email writing Salutation:Salutation: It can be formal or informal. It can be formal or informal. Formal: Dear Mr, Mrs, Ms…Formal: Dear Mr, Mrs, Ms…Less formal: Dear LarryLess formal: Dear LarryInformal: Hi/Hello Mary ( or just the name)Informal: Hi/Hello Mary ( or just the name)Very informal: No salutationVery informal: No salutation
Main text or bodyMain text or body: usually brief to : usually brief to explain the details of the message.explain the details of the message.Very often emails-especially those Very often emails-especially those from English speakers - can contain a from English speakers - can contain a lot of acronyms and abbreviations. lot of acronyms and abbreviations.
Hints on email writingHints on email writing
ConclusionConclusion:: To tell the reader what To tell the reader what kind of response, if any, you expect.kind of response, if any, you expect.
Friendly ending, can be used in Friendly ending, can be used in formal and informal emails: Looking formal and informal emails: Looking forward to your reply.forward to your reply.
Informal ending to indicate a reply is Informal ending to indicate a reply is necessary: Hope to hear from you necessary: Hope to hear from you soon.soon.
Hints on email writingHints on email writingCloseClose: Like the salutation, this can be : Like the salutation, this can be formal or vey informal.formal or vey informal.
Very formal: Yours sincerelyVery formal: Yours sincerely
Formal and informal (very commonly Formal and informal (very commonly used): Regards/Best wishesused): Regards/Best wishes
Friendly, informal: Bye/All the Best/BestFriendly, informal: Bye/All the Best/Best
When writing to close colleagues: Name When writing to close colleagues: Name only (or initials)only (or initials)
Some useful and commonly used Some useful and commonly used acronyms and abbreviations.acronyms and abbreviations.
&: and&: and& + : and/plus& + : and/plusam: in the morningam: in the morningappt: appointmentappt: appointmentasap: as soon as possibleasap: as soon as possibleat the mo: at the momentat the mo: at the momenteg: for exampleeg: for exampleie: in other wordsie: in other words
E-Mail abbreviationsE-Mail abbreviations pls: pleasepls: pleasepm: in the afternoonpm: in the afternoonRe: regarding/aboutRe: regarding/aboutwk: weekwk: weekyr: year/youryr: year/yourThx: thanks.Thx: thanks.Tia: Thanks in advanceTia: Thanks in advanceFAQ: Frequently asked questionsFAQ: Frequently asked questionsCU: See youCU: See youFYI: For your informationFYI: For your information
E-Mail abbreviationsE-Mail abbreviationsRgds: RRgds: RegardsegardsBTW: By the way BTW: By the way Info: Information. Info: Information. Fwd: Forward, which means that you send the Fwd: Forward, which means that you send the same email to another colleague.same email to another colleague.2: To2: ToU: YouU: YouRU: Are youRU: Are youREQ: Request, when you want someone to do REQ: Request, when you want someone to do something for you. something for you. ATB: You write this as a close, to wish someone ATB: You write this as a close, to wish someone well.well.
Match the vocabulary used in Match the vocabulary used in formal emails with the less formal formal emails with the less formal
vocabulary below.vocabulary below.
to answer, to ask, to get in touch with, to answer, to ask, to get in touch with,
to help, to need, OK, to put off, to help, to need, OK, to put off,
to be sorry, to set up, to tellto be sorry, to set up, to tell
1. convenient = _____1. convenient = _____ 2. assistance = _____2. assistance = _____ 3. to inform = _____3. to inform = _____ 4. to reply = _____4. to reply = _____ 5. to regret = _____5. to regret = _____ 6. to contact = _____6. to contact = _____ 7. to postpone = _____7. to postpone = _____ 8. to arrange = _____8. to arrange = _____ 9. to enquire = _____9. to enquire = _____10. to require = _____10. to require = _____
1. convenient = ok1. convenient = ok 2. assistance = help2. assistance = help 3. to inform = to tell3. to inform = to tell 4. to reply = to answer4. to reply = to answer 5. to regret = to be sorry5. to regret = to be sorry 6. to contact = to get in touch with6. to contact = to get in touch with 7. to postpone = to put off7. to postpone = to put off 8. to arrange = to set up8. to arrange = to set up 9. to enquire = to ask9. to enquire = to ask10. to require = to need10. to require = to need
Complete the email with words Complete the email with words from the list.from the list.
1. convenient 1. convenient 2. to inform 2. to inform 3. to reply 3. to reply 4. to contact 4. to contact 5. to postpone 5. to postpone 6. to arrange 6. to arrange 7. 7. to enquire to enquire 8. to require 8. to require
Dear Mr. Davis
I'm writing to ____about your products. Our company has diversified . Apart from what we've traded, we now ___ products for the golfers. Could we ___ a meeting with your sales reps to ____us about your products? Next week would be ____for us. Please ____ my assistant, directly.
Best regards,
Zed Holland
Dear Mr Davis
I'm writing to enquire about your products. Our company has diversified . Apart from what we've traded, we now require products for the golfers. Could we
arrange a meeting with your sales reps to inform us
about your products? Next week would be convenient for us. Please contact my assistant, directly.
Best regards,
Zed Holland
Complete the table with the phrases Complete the table with the phrases belowbelow
More FormalMore Formal
1.1. Would you be able to Would you be able to help…?help…?
2.2. Do not hesitate if you Do not hesitate if you require further assistancerequire further assistance
3.3. I'd appreciate a reply asap.I'd appreciate a reply asap.
4.4. I am pleased to send…I am pleased to send…
Less Less FormalFormal
a. I am sending you …, b. if you need any help, c. Please answer ASAP, d. Can you help?
Complete the table with the phrases Complete the table with the phrases belowbelow
More FormalMore Formal
1.1. Would you be able to Would you be able to help…?help…?
2.2. Do not hesitate if you Do not hesitate if you require further assistancerequire further assistance
3.3. I'd appreciate a reply asap.I'd appreciate a reply asap.
4.4. I am pleased to send…I am pleased to send…
Less Less FormalFormal
1 - d 2- b 3 - c 4 - a
a. I am sending you …, b. if you need any help, c. Please answer ASAP, d. Can you help?
Unscramble the words below and Unscramble the words below and use them to complete the gapsuse them to complete the gaps
1.1. Please answer _______________Please answer _______________
2.2. Please send the price list in the Please send the price list in the ______________
3.3. Your _____ is being processed.Your _____ is being processed.
4.4. Can you ______ me …?Can you ______ me …?
5.5. Thank you for your _____Thank you for your _____
*snde *antttmahce *apsa * eqyuirn *rqtseue
Unscramble the words below and Unscramble the words below and use them to complete the gapsuse them to complete the gaps
1.1. Please answer Please answer asapasap
2.2. Please send the price list in the Please send the price list in the
attachmentattachment
3. Your 3. Your requestrequest is being processed. is being processed.
4. Can you 4. Can you sendsend me …? me …?
5. Thank you for your 5. Thank you for your enquiry.enquiry.
*send *attachment *asap * enquiry *request
Read the email below and:Read the email below and:- find informal language- find informal language- write the words the - write the words the abbreviations stand forabbreviations stand for
Hi Mark!Hi Mark!I'm coming over to Brighton 4 aI'm coming over to Brighton 4 aconference in 2 wks & was conference in 2 wks & was wondering if U could sort out wondering if U could sort out somewhere for me to stay? I don't somewhere for me to stay? I don't have much information about hotels. have much information about hotels. Can you help me pls?Can you help me pls?Reply ASAPReply ASAPBest wishesBest wishesFrankFrank
Hi Mark!Hi Mark!I'm coming over to Brighton I'm coming over to Brighton forfor a aconference in conference in twotwo weeksweeks andand I I was was wondering if wondering if youyou could sort out could sort out somewhere for me to stay? I do not somewhere for me to stay? I do not have much information about hotels. have much information about hotels. Can you help me Can you help me pleaseplease??Reply Reply as soon as possibleas soon as possible..Best wishesBest wishes, , FrankFrank
Use the notes below to write an email to a client to set up a meeting.SatSecond meeting to finalize terms and conditions next weekThree possible times:Tuesday 15/4 9 a.m.Wednesday 16/4 any timeThursday 17/4 afternoon any timeNeed information on the conference schedules (booking ends tomorrow noon)
Now look at the client's diary and write a response.Monday: Tuesday: Meeting the executive board 9-11 amWednesday: Visiting convention center all dayThursday: Meeting colleagues 10-12 amFriday:Saturday:Sunday: Camping with family and friends
SummarySummary
The lesson dealt with the language The lesson dealt with the language used forused for
writing emails , and writing emails , and
some of the common abbreviations some of the common abbreviations and and acronyms in emailsacronyms in emails