engaging for km success: build, maintain, outperform
DESCRIPTION
An overview of what's worked for KM at one company who has had success implementing knowledge management for over 28,000 employees worldwide.TRANSCRIPT
Our Journey
6
28,000 3,700
50 1.89 million
11,800
426,000
BUILD MAINTAIN OUTPERFORM
Think Globally… but start small BUILD
A plat map of Delaware township in Sac County, Iowa. This map reflects land ownership around the 1935.
Distribute Ownership BUILD
Raise Awareness BUILD
Key Theme #3
Connected Knowledge
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MAINTAIN
Key Theme #3
Connected Knowledge
12
MAINTAIN Community Audits
Key Theme #3
Connected Knowledge
13
MAINTAIN Reward & Recognition
• Recognition that others can learn from new knowledge, and actively sharing knowledge in the appropriate community
• Leading by example • Reporting knowledge gaps when important content is not available • Continuously learning by reviewing new knowledge and forum discussions • Active participation in community forums • Encouraging others to demonstrate knowledge-sharing behaviors,
including Knowledge OnLine participation • Suggesting and helping with improvements in the knowledge communities • As a subject matter expert, keeping relevant knowledge up-to-date and
responding quickly to forum questions • Leading or managing a knowledge community • Mentoring other employees
Key Theme #3
Connected Knowledge
14
OUTPERFORM Measuring Performance
Key Theme #3
Connected Knowledge
15
OUTPERFORM Communicating Performance
Knowledge OnLine Forums Save Time, Money, Effort &
Enhance Fluor’s Reputation with Client
Finding Specialized Expertise Using Knowledge "OnLine Forums Wins Project
Quick Access to Exper0se Yields Cost Savings for Client
O&M Wins Work with Levi Strauss by Accessing Expertise
via Knowledge OnLine More Than One Way to Enter a Tank: Fluor Experts Offer Unique Solution
Key Theme #3
Connected Knowledge
16
OUTPERFORM Increasing Performance
All Key Focus Areas and Ac0ons
Readiness
BUILD MAINTAIN OUTPERFORM
BUILD MAINTAIN OUTPERFORM
Jeff Hester Knowledge Management Business Analyst
Fluor Corporation
@jeffhester [email protected]