engaging feedback (with links)

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  • 1. Making feedback more Engaging -Insights from late 2012 conferences m late 22 conferences Insights from late 2012 conferences Andrew Bevan User Support monthly meeting 24th January 2013
  • 2. Context Related ideas from three conferences Internet Librarian annual conference in London http://www.internet-librarian.com/2011/programme.php NCCPE Public Engagement annual conference in Bristol http:// www.publicengagement.ac.uk/news-and-events/events/engage-2012-responding-cha BUFVC Annual showcase day in London http://bufvc.ac.uk/events/getcreative/getcreativepresentations Different approaches to engaging with users For feedback and as promotion Common problem space for all users of services information overload, tired formats Possible relevance for us For service testing, project development, etc.
  • 3. Non-traditional approaches from MLA Inspiring Learning* National Centre for Research Methods (NCRM) http:// www.socialsciences.manchester.ac.uk/morgancentre/realities/toolkits/walking-int Realities Toolkit* (Strengths and Considerations of Methods) http ://inspiringlearningforall.gov.uk/export/sites/inspiringlearning/resources/repository strengths_and_we.pdf In addition to user observation, focus groups, surveys etc. Graffiti Walls (virtual or physical) POST IT notes can be used as a colourful, cheap way of getting people to share comments Video commissioned soundbites ( Radio4 More than Words) http://www.bbc.co.uk/radio4/features/more-than-words/
  • 4. Other non-traditional approaches Diaries or self interviews respondents to use an audio-recorder to record themselves Drawing, other artwork, role-play/acting participants conveying their learning experiences creatively Music elicitation (favourite songs explained to groups) Participatory mapping (mindmaps) Participant-produced video an appealing alternative to traditional comments cards - may be more fun/engaging for some users than writing comments Photographs/images for participants to convey their learning experiences creatively with speech bubbles to convey learning experiences to others
  • 5. Memes "an idea, behavior or style that spreads from person to person within a culture. (Wikipedia) From Richard Dawkins 1976 The Selfish Gene self-replicating unit with potential significance in explaining human behavior and cultural evolution. Memes for marketing in libraries? It seems to me to be a interesting weapon in your toolkit, but like anything if used too often it can become stale or even cause a backlash for trying too hard to be hip. (Aaron Tay) http://musingsaboutlibrarianship.blogspot.co.uk/2012/03/memes-how-they-are-used-by- libraries.html Competition, quiz or feedback mechanism Used with discretion for fixed period
  • 6. Examples
  • 7. Users and their settings Environments e.g. VLEs Croydon College (mandated elearning lecturers material on Moodle) Manchester Uni - Best on Blackboard (student-nominated competition) Audiences, Who to engage with? All users but teaching staff (and Liaison Librarians) are key Finally for us....more market research, to understand how lecturers and students are using our resources in context e.g. which other content they access (Spanish lecturer adapting YouTube clips and other open websites) From http://bufvc.ac.uk/events/getcreative/getcreativepresentations Any other thoughts?
  • 8. Making Surveys more EngagingFromhttp:/From/www.visioncritical.com/products/surFromveys


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