engagement - yes, it's personal
TRANSCRIPT
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Engagement – Yes, It’s PersonalPivotal Practices Consulting LLC Engagement Webinar SeriesSeptember 21, 2016 | Noon
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Hosts
Patrina M. ClarkPresident,
Pivotal Practices Consulting LLC
Allan SchweyerExecutive Director,
TMLU.org
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1. What employee engagement is and its different levels
2. Why employee engagement is so important
3. Ideas for taking responsibility for and improving your own
engagement – professionally and personally
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What does engagement
mean to you?
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What Is Engagement?
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A Couple of Definitions for
Your Consideration
“The employee’s sense of purpose that is evident in
their display of dedication, persistence, and effort in
their work or overall attachment to their organization
and its mission.” – U.S. Office of Personnel Management (OPM)
“Employee engagement is the emotional
commitment the employee has to the
organization and its goals.” – Forbes
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Levels of Engagement
Level 1: Fully
Engaged
Level 2:Somewhat Engaged
Level 3: Somewhat Disengaged
Level 4: Fully
Disengaged
Level 1: Fully Engaged
• Emotionally connected
• Consistently productive
• Fully participates in
meetings
• Cares about team
members – serves as a
role model
• Volunteers – gives extra
discretionary effort
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Levels of Engagement
Level 1: Fully
Engaged
Level 2:Somewhat Engaged
Level 3: Somewhat Disengaged
Level 4: Fully
Disengaged
Level 2: Somewhat Engaged
• Reliably productive
• Comes to work consistently
and is on time
• Participates – takes on
tough assignments
• Can be counted on
• Helps others – is inclusive
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Levels of Engagement
Level 1: Fully
Engaged
Level 2:Somewhat Engaged
Level 3: Somewhat Disengaged
Level 4: Fully
Disengaged
Level 3: Somewhat
Disengaged
• Inconsistent
• Unpredictable
• Does enough to get by
• Distracting
• May be cliquish
• Attendance issues
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Levels of Engagement
Level 1: Fully
Engaged
Level 2:Somewhat Engaged
Level 3: Somewhat Disengaged
Level 4: Fully
Disengaged
Level 4: Fully Disengaged
• Dislikes work and
organization
• Speaks poorly of Agency
and leadership
• Works only when has to
• Unreliable
• Discourages others
• May actively sabotage
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Levels of Engagement
Level 1: Fully
Engaged
Level 2:Somewhat Engaged
Level 3: Somewhat Disengaged
Level 4: Fully
Disengaged
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Why Is Engagement So Important?
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How engaged are federal employees?
Fully Engaged,
10%
Somewhat
Engaged, 30%
Somewhat
Disengaged, 45%
Fully
Disengaged, 15%
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Calculating the Cost of Federal
Employee Disengagement – Step 1
Engagement Level Percent Performance
Impact
Productivity
Factor
Fully Engaged 10 +.25 10 + (10 * .25) = 12.50
Somewhat Engaged 30 ___ 30.00
Somewhat Disengaged 45 – .25 45 – (45 * .25) = 33.75
Fully Disengaged 15 – .50 15 – (15 * .5) = 7.50
Total 83.75
Based on Gallup Research and Center for Talent Solutions Estimates
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A Little Math – Step 2
# of Employees (FTEs) 2 million
Average salary $100,000
Total Payroll $200 billion
Productivity Factor 83.75
$ Cost of Lost Productivity $32.5 billion
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-37%
-25%
-65%
-28%
-48%
-41%
10%
21% 22%
-70%
-60%
-50%
-40%
-30%
-20%
-10%
0%
10%
20%
30%
Absenteeism Turnover:
High TO
Orgs.
Turnover:
Low TO
Orgs.
Shrinkage Safety
Incidents
Quality
(Defects)
Customer
Ratings
Productivity Profitability
PE
RC
EN
T D
IFF
ER
EN
CE
% Performance Differences:
Top & Bottom Quartile Engaged Workunits
Engagement = Performance
Source: Sorenson, S. (2013, June 20). How Employee Engagement Drives Growth. Gallup Business Journal. Retrieved from http://www.gallup.com/businessjournal/163130/employee-engagement-drives-growth.aspx
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Engagement = Performance and . . .
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Two Case Studies- And, Then Let’s Get Personal
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• Eliminated front-line supervisors and managers.
• Chaos ensued – people needed their front-line leaders.
• Google reinserted managers, but only after determining precisely who
should be allowed to lead people.
• Google now seeks supervisors and managers who are first and
foremost coaches.
• Managers job is to help his or her people find the organizational
meaning in what they do.
• Managers at Google are not bestowed with authoritative power, yet
they have incredible impact. Why is that so?
Supervisors – Who Needs Them?
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From Good to Great
• FEVS data revealed a lack of confidence in performance evaluations, deep
cynicism regarding the policies and motivations of leaders – particularly senior
leaders, and non-inclusive workplace practices in the Office of the CFO.
• Executives and managers participated in peer reviews of performance ratings
in which everyone would be held accountable for the ratings they assigned
their reports.
• By focusing on respect, listening, and other elements of inclusion, the Office of
the CFO was able to improve its IQ by 15% between 2010 and 2015. This drove
remarkable improvements in its overall engagement and FEVS scores in the
same period.
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Engagement = Well-Being
Fully Engaged
Engaged
Somewhat Engaged
Fully Disengaged
Career Success
Happiness
Healthiness
Sources: Estimated and Derived from Gallup Research and
Dr. Hubert Rampersad, “Personal Balanced Scorecard”
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Self-Assessment: The Personal Costs
How is your engagement at work
impacting your health, happiness,
career and relationships?
Health Happiness
Relationships Career
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Self-Assessment: What Drives You?
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Example: “Using my Talents at Work”
Tomorrow I will: List my skills and talents and the things I like to do (what
I’m good at) and estimate how much time I spend doing those things now.
Next week I will: Meet with my supervisor to investigate roles, jobs,
assignments, etc. that match up best against my talents and interests. I’ll
also look closely at my own job and others in it and gauge the latitude I
have to make adjustments and reorganize my work so that it plays to my
strengths and interests.
Within 6 weeks I will: Have increased the amount of time I’m spending
doing things I am best at and most interested in at work by at least 25%.
Before long, I expect to do what I do best at least half the time, everyday at
work.
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A More Formal Assessment
• Descriptive + Prescriptive
• Self-Awareness + Self-Management
• Group Awareness + Group Management
• Identify and Accelerate Development
• Non-Judgmental Reporting
• Facilitates A Common, Neutral Language
• More Than an Individual Eventwww.birkman.com
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Play-Doh?
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Play-Doh?
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Goldsmith’s “Active Questions”
1. Did I do my best to set clear goals today?
2. Did I do my best to make progress toward my goals
today?
3. Did I do my best to find meaning today?
4. Did I do my best to be happy today?
5. Did I do my best to build positive relationships today?
6. Did I do my best to be fully engaged today?
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Goldsmith’s Triggers
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1. What employee engagement is and what drives it
2. Why employee engagement is so important
3. Ideas for taking responsibility for and improving your own
engagement – professionally and personally
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Upcoming Free Webinars
• Federal Employee Viewpoint Survey Results –
October 12th
• One-to-One Engagement – November 2nd
• Enterprise Engagement – November 16th
Registration Link:
http://www.pivotalpractices.com/academy/workshops-seminars/webinars