EngagewithyourVoicePrint

Yourvoice

Engagingothersstartswithconversationandaconversationstartswithavoice,yourvoice.

VoicePrint isapersonalprofilingtoolthatletsyouvisualise andunderstandthewayyoutalk,howyou’reheardbyothers,theimpactthatyouhaveandyourabilitytoengage.

Doyouevercomeawayfromaconversationthinking,well,thatwasn’ttheresponseIwasexpecting?

Doyoueverfindyourselflisteningtosomeone,summarising whatthey’vesaidonlytoseeaconfusedlookontheirfacethatclearlytellsyouthatwasn’twhattheymeantatall….?

Everwonderedwhy?

‘Whenyou’rehavingaconversation,what‘voice’dopeoplehear?’

Thinkaboutitsroleinthedialogueyou’rehavingduringthatconversationandthereforehow‘engaging’you’rebeing:

Wouldn’titbegreatifyouknewtheanswer,wouldn’talotoftheconfusionthatweallfeelattimeswhencommunicatingjustebbawayandthedialoguewe’rehavingbemoreengaging?Imagineifyouknewwhat‘voice’peoplewerehearingbecauseyouknewwhat‘voice’youwereusing.Imaginethebenefitsitwouldhave,bothprofessionallyandpersonally,thatyouwouldexperienceifyoucouldreallyunderstandandmasterhowtocommunicatesuccessfullyinallthedifferentsituationsthatlifethrowsatyou.

VoicePrint profileshowyouuse9differentvoices,helpsyouunderstandtheimpactthateachcanhaveandfindouthowoftenyouuseeach.

VoicePrint usesplainlanguagetonameimportanteverydaybehaviours andkeeptheminmind.ThismakesitmucheasiertotaketheinsightsthatVoicePrint givesyouandputthemintopractice,becauseeverytimeyouspeak,thedistinctivefeaturesofyourownVoicePrint profilearebroughtbacktoyourattentionandyouhavetheopportunitytopractice,applyandbenefitfromwhatyouhavelearned

Forusitlinksperfectlywithourworkwithmanagersandleaders,helpingthemunderstandhowthe‘voice’theyuseaffectstheirabilitytoengageothersandhowthisthentranslatestobothindividualandorganisational performance.

Yourvoiceunderpressure

Aswellasmeasuringhowyouusethe9voices,italsoshowsyouhowthischangeswhenyoucommunicateunderpressure,andthepotentialimpactthiscanhaveonhowyou’re‘heard’,andthereforeperceivedinyourinteractionswithothers.

Everyvoicehasits‘riskier’formthatcanemergewhenpeopleareunderpressure.

Forexample,someonewhoisstressedmayfindthemselvesbeingperceivedbyothersasinterrogatingpeople,ratherthanmakinganinquiry,orbeingpatronising whenadvisingothersdespitethisbeingfarfromwhattheyintended.

VoicePrint willassesstheextenttowhichthesevoicesmayappearwhenyouareunderpressureandhowsensitiveyouaretotheriskthatthisposes.Thisisaparticularlyusefulinsightashavingarealawarenessofthiscanhelpduringdifficultconversationsandexchangesintheworkplace.

VoicePrint hasanumberofbenefits:

o Itprovidesyou withinsightsthatenableyoutocreatespecificdevelopmentactivitieswhichimproveyourinfluenceandimpactwithallofyourimportantstakeholders,ultimatelyincreasingyourperformance.

o Ithelpsleaders understandtheimpacttheyarehavingontheengagementoftheirteamandwhattheycanchangetoimproveperformance,engagementandcommitment

o Ithelpsmanagers understandandmakethechangestotheircommunicationandbehaviours

o Ithelpsmembersofstaff incustomerfacingrolesimprovethecustomerexperiencethroughimprovingtheirdialogueandengagement

HowweuseVoicePrint:in4keysteps:

1. CompletionofapersonalVoicePrint self-perceptionquestionnaire(anon-linediagnostic): Thisenablesyoutoassessyourownbehaviour intermsofhowyoutalk.ItproducesyourVoicePrint self-perceptionprofile.Thisisapictureoftherelativeextenttowhichyouusetheninevoices.Becauseourresearchhasallowedustoestablishwhatthenormaldistributionofscoreslookslike,theself-perceptionquestionnairecanalsoreportonwhetheryourresultsarehigh,typicalorlowrelativetothoseofmostpeople.

2. CompletionoftheVoicePrint 360: Thisisacompanionon-linediagnosticwhichcollectsthecorrespondingviewfromthereceivingendofyourtalking,frompeoplewhoactuallyworkwithyou.Theseareclusteredinto4keygroups– YourManagers,YourPeers,YourSubordinatesandYourCustomers. Itthenprovidesfeedbackintheformofcomparisons,highlightingthecorroborationsandcontrasts,betweenyourviewandtheirs.WhiletheVoicePrint self-perceptionquestionnaireisaveryusefulstartingpointforunderstandinganddevelopingyourcompetenceintheuseoftalk,VoicePrint 360providesanadditionalsourceofevidenceandamorecompleteandrigorousassessment.

3. OnetoOnefeedback,coachingandcreationofyouruniquedevelopmentplan: Eitherway,thepurposeofalltheVoicePrint materialsisdevelopmental.Theyhavenotbeencreatedmerelytodoassessment,buttoinformandguidethedevelopmentofpracticeinthisuniquelyimportantareaofhuman interaction– thewaywetalktoeachotherandtheeffectsthatflowfromhowwedoit.AVoicePrint isnotjustadistinctivepersonalpatternofusingtalk,itisalsothemarkandimpactthatweleaveonourconversations,onothersandonthequalityandeffectivenessofourworkingrelationships.

4. WhichbringsustothefinalpieceoftheVoicePrint picture- theGroupProfile.Thisisnotanotherquestionnaire.It’sanotherprofile,theprofileofaparticulargroupofpeople,derivedfromtheirindividualVoicePrints.It’sanimportantadditionalperspective,becausesomuchofourworkisdoneinteamsandgroups.SotheVoicePrint GroupProfileprovidescluesintoboththeinternaldynamicsofthegroupandtheworkingsofitsdiscussionsandalsoitsimpactontheworld outsidethegroupanditsreputationwithitsstakeholders.

Withgroupsaswithindividuals,aVoicePrint profilerevealsimportantinsightsaboutwhatisbroughtintoconversationsandthemarksthatareleftbehind.TheVoicePrint modelistheyardstickagainstwhichbothindividualsandgroupscanmeasureanddeveloptheireffectivenessinpractice.

Whyus?

LovingMondayisapassionateandexperiencedteamofpeoplewho’veworkedbothwith,andalongside,someoftheworld’sleadingorganisationsinthefieldofemployeeengagement.

We’vespentthelast20yearsworkinginpartnershipwithsomegreatpeopleandbuilding,whatwefeel,isauniqueinsightintowhatittakestoengageemployees.

We’vehadalotofsuccess– frommanagingthefirstlarge-scaleemployeeengagementprogrammeinEurope,toprovingforthefirsttime(andcontinuingtoprove)thatengagementlinkstobusinessandfinancialperformance.

We’vecreatedchange,drivenmeasurableimprovementsinperformanceandhadourcustomerstelluswe’vetransformedtheirbusinesses.We’vesupportedorganisationsandindividualsacrossvarioussectorstoachievemore,savemore,andlearnmoreenablingthemtogrowanddevelop.

VoicePrint isaproprietaryproduct©BusinessCognitionLtdandtheinformationprovidedinthisbrochureisreproducedwith

itspermission©AlanRobertson,2015