WHICH IS THE BEST CUSTOMER CARE IN BANGLADESH?GROUP NAME: SHIHAB SHAFIN-1120156

NUSRAT KHURSHID-1120408

SYED ANNONA HAQUE-1120537

RAJAUL KARIM -1120201

INTRODUCTION:

We take our survey among three most populated telecommunication such as GRAMMEN PHONE,AIRTEL AND BANGLALINK.we think this servey will help us to know about best sevice giver of customer care.we took under our survey about 60 persons.Most of them were service holder,business man,students etc.but from rest of the persons,stubents were co-operative with us to gather proper information.but we didn’t get 100% currect information in our servey because of co-operation factor,lack of time of people,negative reaction etc.

ARE YOU SATISFIED ABOUT SERVICE OF THIS CUSTOMER CARE CENTER? 

SATISFACTORY SERVICE NON-SATISFACTORY SERVICESERVICES

PERSENTAGE

Network GP-90%BANGLALINK-76%AIRTEL-70%

Call blocking GP-80%BANLALINK-77.5%AIRTEL-84%

Miss call alert service

GP-80%BANLALINK-79%AIRTEL-84%

SIM exchanging cost

GP-80%BANLALINK-70%AIRTEL-86%

Mobile internet cost per byte

GP-56%BANLALINK-52%AIRTEL-67%

SERVICES PERSENTAGE

Network GP-12%BANGLALINK-67%AIRTEL-70%

Call blocking GP-82%BANLALINK-72%AIRTEL-79.5%

Miss call alert service

GP-92%BANLALINK-80%AIRTEL-84%

SIM exchanging cost

GP-80%BANLALINK-48%AIRTEL-30%

Mobile internet cost per byte

GP-80%BANLALINK-56%AIRTEL-40%

WE ARE QUESTION TO CUSTOMERS ABOUT REQUIRMANTS SUCH AS NATIONAL ID,ATTESTED PAPERS,PHOTO ??? ABOUT GP-87% ,AIRTEL-83%,B.LINK-89%PEOPLE SAY “YES”.

ABOUT GP-10%,AIRTEL-12%,B.LINK-9% PEOPLE SAYS HAVE TO MORE FRIENDLY CONSIDER REQUIRMENTS.

ABOUT GP-3%,AIRTEL-4.5%,B.LINK-2% PEOPLE SAYS NOT NEEDED.

CALL CHARGE & NETWORK QUALITY OF INTERNATIONAL ROAMING SIM OF DIFFERENT OPERATORS

CALL CHARGE NETWORK0%

10%20%30%40%50%60%70%80%90%

100%

GPB.LINKAIRTEL

ALMOST 90% PEOPLE OF ALL THREE TELECOMMUNICATION OPERATORS CUSTOMERS SAY HAVE TO DECREASE CALL CHARGE.

ALMOST 74% PEOPLE SAY THAT ‘DEVELOPED NETWORK QUALITY’

WHAT DO YOU THINK ABOUT ‘INTERNATIONAL ROAMING SIM’CALL CHARGE,NETWORK QUALITY???

COMPARE CALL COST BETWEEN THESE TELECOMMUNICATION CORPORATION- GRAMMEN PHONE USERS ABOUT 45% PEOPLE

SAYS THAT AFFORTABLE CALL COST.

BANGLALINK PHONE USERS ABOUT 72% PEOPLE SAYS THAT AFFORTABLE CALL COST.

AIRTEL PHONE USERS ABOUT 92% PEOPLE SAYS THAT AFFORTABLE CALL COST

ARE YOU SATISFIED BY THE COST OF CUSTOMER CARE HELP CENTER WHEN YOU MAKE A CALL TO GET HELP?

“YES AFFORDABLE “SAYS- GRAMEEN PHONE-23% BANGLALINK-47% AIRTEL-62% “NOT AFFORDABLE” SAYS- GRAMEEN PHONE-64% BANGLALINK-51% AIRTEL-36% “SHOULD BE FREE” SAYS- ALL OVER APPROXIMATELY 2% OF EACH

OPERATOR USERS SAYS

SATISFACTION ABOUT ONLINE SERVICES ABOUT 90% USERS OF BANGLALINK,AIRTEL

AND GRAMMEN PHONE OPERATOR SATISFIED THE SERVICE OF DOCTOR AVISING AND ONLINE TOP-UP(MOBILE-MOBILE).

ABOUT 56% USERS OF AIRTEL ,BANGLALINK AND GRAMMEN PHONE OPERATOR NEED TO MORE DEVELOP MOBILE E-BAY SERVICE AND TICKET,HOTEL BOOKING SERVICE.

CONCLUSION After whole survey we can say that the

customer want to get two facilities.Around people 85%happy

about network quality of grammen phone. Instead of airtel’s low call cost people accepted GRAMEEN PHONE best network backup system.So,we can come up with a decision that GP’S customer care provides more & more facilities

to customer.So,GP provides the best customer care than other telecommunication companies in resent market.

Best Operato

r

Call cost

Network

quality

RECOMMANDATIONPeople wants- More network facilities.

Turn call cost in more affortable.

Added more essential services.

Have to more develop of customer care service quality

Have to more easy requirments to get proper services.

BIBLIOGRAPHY: www.airtel.com www.banglalink.com www.grammenphone.com Google search:airtel telecommunication

Ltd customer center,image Google search:banglalink

telecommunication Ltd customer center,image

Google search:grameen telecommunication Ltd customer center,image

THANK YOU

Questions