energy (word document 178 kb)
TRANSCRIPT
LAST UPDATED 01/02/10
Energy SuppliersChoosing appropriate energy suppliers for your business could save you a significant sum of money. Many suppliers offer discounts for purchase of combination of fuels and some even include telecommunications deals in their packages as well.
GAS & ELECTRICITY
CHOOSING YOUR SUPPLIER
Licensed domestic gas and electricity suppliers
Ofgem produces lists of domestic and business gas and electricity suppliers to help you get in touch with the various companies offering energy supplies. www.ofgem.gov.uk/Pages/OfgemHome.aspx
ADVICE AND INFORMATION ON HOW TO SWITCH
Energywatch, the consumer body, has information on how to switch and offers both pricing fact sheets and a list of approved companies that offer electronic price comparison services to help you find the cheapest energy supplier.
0845 906 0708,
www.energywatch.org.uk/
HOW TO CHOOSE AND CHANGE YOUR ENERGY SUPPLIER
Competition in the gas and electricity markets means that you can now choose who supplies your gas and electricity. This information is designed to help you through the process of choosing and changing supplier so that you can choose the supplier that will be best for you.
CHOOSING A NEW SUPPLIER
There are many suppliers to choose from, regardless of where you live in Wales. You can choose separate companies to supply your gas and electricity, or you can choose one company to supply both – this is known as dual fuel. A list of the supply companies operating in your area, together with the prices they charge, is available from Energywatch
0845 906 0708,
www.energywatch.org.uk/
Page 1/11 Subject: Energy Suppliers
• Competition in the energy market means you have a large choice about who supplies your energy.
• You can shop around for the best deal - there are online calculators to help you do this.
• Look out for dual fuel and inclusive telecommunications deals.
In order to compare the prices being offered by different suppliers with the price from your current supplier, you will need to calculate how much you are currently paying for your fuel each year. You can work this out by looking at your last four quarterly bills and then check online with websites, which will do the calculations for you (see later for addresses).
In addition to this there are a number of questions you may wish to ask before deciding to change to a new supplier.
QUESTIONS TO ASK
How much will the new supplier charge?
All suppliers are required to publish their prices. They can send you details of their prices upon request. Energywatch publishes comparisons of the different prices charged by suppliers. These can be requested from Energywatch
To ensure you get the best deal, it is worth shopping around and making comparisons between the prices being offered by different suppliers in your area.
How can I pay?
Suppliers usually offer a variety of payment options to customers, varying in frequency from weekly to quarterly options and paying by cash, postal order, cheque, direct debit, or prepayment meter. Ask suppliers to tell you about all the payment options available to you so that you can make the best choice for you. You may also wish to make sure that there are no penalties for cancellation of the contract.
Which tariff should I choose?
Be aware that some payment methods may be cheaper than others. For example, it is usually cheaper to pay your fuel bills by monthly direct debit, than to pay by cheque on a quarterly basis. Different tariffs (or prices) are offered to different consumers according to their circumstances.
The amount of fuel you use will also have an effect upon the price you pay. Someone who uses a lot of energy may be offered an energy supply at a cheaper rate than someone who uses less. Whatever price you are quoted, you should ensure that it includes VAT.
Will the supplier offer any special discounts, schemes, or incentives?
Some suppliers may offer special discounts or incentives to consumers who want them to supply both their gas and electricity (i.e. dual fuel). Other suppliers have packages which may include other services such as cheaper telephone services or free or discounted air travel.
Do they have any extra or hidden charges?
Some suppliers add a standing charge to your fuel bill and others do not. Those companies that do not add a standing charge may instead ask for a higher unit price for the gas and electricity you use.
Do they have a high number of complaints?
If you are interested in the type of service you are likely to receive from a new supplier, as well as the prices they will charge, it is worth enquiring about their performance. energywatch can provide details of the amount and types of complaints they have received from consumers about individual suppliers.
Page 2/11 Subject: Energy Suppliers
THE CHANGING PROCESS
Once you are happy that you have selected the supplier best suited to meet your needs, changing is a relatively simple process.
Step 1
Get in touch with the new supplier and agree a contract with them. Once the contract is agreed, the transfer process should take about six weeks to complete. Your new supplier will keep you informed about how your transfer is being progressed.
Step 2
Give your old supplier 28 days notice that you are changing to a new supplier. Energywatch advises that you do this initially by telephone and follow it up with written confirmation. If you do not tell your old supplier that you are changing, this can disrupt or delay your transfer to the new supplier.
Step 3
Pay any outstanding bills owing to your existing supplier. If you do not, they may prevent you from transferring.
Step 4
Take a meter reading on the day that you change supplier. If your old supplier does not use it to work out your final bill, or your new supplier does not use it as the starting point for your first bill, let them know the meter reading you have taken.
HOW CAN I FIND OUT WHO SUPPLIES THE GAS AND ELECTRICITY TO MY NEW HOME?
You can find out who your gas supplier is by ringing the Transco Meter Helpline
0870 608 1524.
You can find out who your electricity supplier is by ringing your local electricity distribution company. You should ask for their Meter Point Administration Service (MPAS). If you are not sure who the company is, contact Energywatch.
I WANT TO CHANGE MY GAS AND ELECTRICITY SUPPLIER - HOW CAN I FIND THE BEST DEAL?
There are a number of websites that will calculate which gas and electricity suppliers can offer you the cheapest deal. Some of these have signed up to Energywatch’s Voluntary Code of Practice for companies providing price comparison services to consumers. They are:
www.energylinx.co.uk
www.moneyexpert.com/home-services/
www.saveonyourbills.co.uk
www.energyhelpline.com
www.theenergyshop.com
www.ukpower.co.uk
www.unravelit.com
www.uswitch.com
Page 3/11 Subject: Energy Suppliers
BUSINESS ELECTRICITY SUPPLIERS
Electricity suppliers can supply all of Great Britain unless stated otherwise.
FORTUM DIRECT LTD
Liberty House
222 Regent Street
London
W1B 5TR
Tel: 020 7297 2029
Fax: 020 7297 2151
LONDON ELECTRICITY plcFREEPOSTPO Box 61NW5907London NW1 0YPTel: 0800 096 2255Fax: 020 7691 2007Internet: www.lebusiness.co.uk
GAZ DE FRANCE ENERGY SUPPLY SOLUTIONS
1A Tower Square
33 Wellington Street
Leeds
LS1 4HS
Tel 0113 2095530
Fax 0113 2095600
Email: [email protected]
INNOGY COGEN TRADING LTD
Cogen Court
Cranmore Boulevard
Shirley
Solihull
B90 4LN
Tel: 0121 5068000
Fax: 0121 5068001
Email: [email protected]
Internet: www.innogy.com
MAVERICK ENERGY LTD27 Shamrock WayHythe Marina VillageHytheHampshireSO45 6DYTel: 02380 841 555Fax: 02380 841 777Email: [email protected]
NORTHERN ELECTRIC & GAS LTDCarliol HouseMarket StreetNewcastle upon Tyne NE1 6NETel: 0191 210 2000
BRITISH ENERGY GENERATION LTDDirect Supply BusinessPO Box 143GloucesterGL4 7ZETel: 01452 654 545Fax: 01452 652 788
Internet: www. britishenergydirect.com
Page 4/11 Subject: Energy Suppliers
NPOWER Birch HouseJoseph StreetOldburyWest Midlands B69 2RHTel: 0870 161 6070Fax: 0870 161 6071Email: [email protected]
Internet: www.npower.com
NPOWER
(small to medium sized businesses)
Npower business services
Radcliffe House
Blenheim Court
Solihull
West Midlands
B91 2AA
Tel: 0845 120 1451
Fax: 0121 703 3945
Internet: www.npower.com
OPUS ENERGY LIMITED
Unit 3A
Mercury Drive
Brackmills
Northampton
NN4 7PN
Tel: 01604 664 110
Fax: 01604 664 120
email: [email protected]
Website: www.opusenergy.com
PENTEX OIL & GAS LIMITEDOil DepotRamper RoadGainsboroughLincolnshireDN21 1AYTel: 01427 811 155Fax: 01427 811 156Area of Supply: England and WalesEmail:mailto:[email protected]
POWERGEN RETAIL LTDPhoenix CentreNuthallNottinghamNG8 6ATTel: 0800 955 955
Fax:0115 995 5966Email: [email protected]
Internet:
www.powergen.co.uk
POWERGEN (UK) PLC Westwood WayWestwood Business ParkCoventryCV4 8LGTel: 02476 424 242Fax: 02476 425 353Email:
Internet:
www.powergen.co.uk
SCOTTISH HYDRO-ELECTRIC
(small business – quarterly billed)
PO Box 6008BasingstokeRG21 8ZBTel: 0845 300 2131Internet: www.hydro.co.uk* part of the Scottish and Southern Energy Group
SCOTTISH HYDRO-ELECTRIC
(major business – group billed, monthly and half hourly)
PO Box 514BasingstokeRG21 8WSTel: 0870 9050804Internet: www.hydro.co.uk* part of the Scottish and Southern Energy Group
SCOTTISHPOWER Customer Information CentreRhostyllenWrexhamNorth Wales LL14 4DUTel: 0845 2727272Fax: 01978 832 162
Email: [email protected]
Internet: www.scottishpower.co.uk
Page 5/11 Subject: Energy Suppliers
SCOTTISHPOWERService EnquiryPO Box 3865Glasgow G44 4GGTel: 0845 2700 700Fax: 0141 568 6929Email: [email protected]: www.scottishpower.co.uk
SEEBOARD ENERGY LTD329 Portland RoadHoveEast Sussex BN3 5SYTel: 0800 056 5366Fax: 01903 844633
Email: www.seeboardenergy.com/contactus
Internet: www.seeboardenergy.com
SMARTESTENERGY LTD 120 MoorgateLondonEC2M 6SSTel: 020 7448 0900
Fax: 020 7448 0987Email: [email protected]: www.smartestenergy.com
SOUTHERN ELECTRIC
(small Business –quarterly billed)PO Box 6008
Basingstoke
RG21 8ZBTel: 0845 7252526Internet: www.southern-electric.co.uk* part of the Scottish and Southern Energy Group
SOUTHERN ELECTRIC
(major business – group billed, monthly and half hourly)
PO Box 514BasingstokeRG21 8WSTel: 0870 9009855Internet: www.southern-electric.co.uk
* part of the Scottish and Southern Energy Group
SOUTH WESTERN ELECTRICITY plcCustomer ServicesOsprey RoadSowtonExeterDevon EX2 7HZTel: 08457 650 650Minicom: 0345 413 119Fax: 01392 448611
SWALEC
(Small Business – quarterly billed)PO Box 6008BasingstokeRG21 8ZBTel: 0845 3002136 Internet: www.swalec.co.uk
* part of the Scottish and Southern Energy Group
SWALEC
(Major Business –group billed, monthly and half hourly)PO Box 514BasingstokeRG21 8WSTel: 0870 9009854 Internet: www.swalec.co.uk
* part of the Scottish and Southern Energy Group
TXU ENERGICustomer ServicesManchester RoadBolton BL3 2QNFormer Norweb Energi customers call:Tel: 0800 195 2953Fax: 0161 621 3588Internet: www.txuenergi.co.uk
TXU ENERGI190 London RoadRayleigh EssexSS6 9EEFormer Eastern Energy customers call:Tel: 01268 653 370Fax: 01268 653 606Internet: www.txuenergi.co.uk
UK ELECTRIC POWER LIMITEDManor CourtSt. Margaret’s Street IpswichIP4 2ATTel: 01473 232 500Fax: 01473 232 575Email: [email protected]
UNIT[E]
Unit Energy Ltd
Monkton Park Offices
Monkton Park
Chippenham
Wiltshire
SN15 1ER
Tel: 0845 456 1650
Fax: 01249 766 091
Email: [email protected]
Website: www.goodenergy.co.uk
Page 6/11 Subject: Energy Suppliers
UTILITY LINK LIMITED16 Avon ReachMonkton HillChippenhamWiltshireSN15 1EETel: 0845 601 2421Fax: 01249 445374Email: [email protected]: www.basicpower.co.ukArea of Supply: England and Wales
YORKSHIRE ELECTRICITYBusiness Accounts 200 Clough RoadHullHU5 1SNTel: 0800 413 356Fax: 01482 495 335Internet: www.yeg.co.uk
BUSINESS GAS SUPPLIERS
Gas suppliers can supply all of Great Britain unless stated otherwise.
Access Energy Solutions Ltd
The Synergy
10 Nursery View
Faringdon
Oxfordshire
SN7 8SJ
Tel: 01367 244205
Fax: 01367 244113
e-mail:
AEP Energy Services Limited
6th
Floor
50 Berkeley Street
London
W1J 8AP
Tel: 020 7659 4000
Fax: 020 7659 4001
Atlantic Electric & Gas Ltd
Southgate House
Southgate Street
Gloucester
GL1 1UW
Tel: 01452 551 155
Email: [email protected]
Beacon Gas Ltd
329 Portland Road
Hove
East Sussex
BN3 5SY
Tel: 0500 223 355
Fax: 01273 432 608
BP Energy
Witan Gate House
500-600 Witan Gate
Milton Keynes
Bucks
MK9 1ES
Tel: 01908 854074
Fax: 01908 854385
Email: [email protected]
Internet: www.bpenergy.com
Gaz de France Energy Supply
Solutions
5th Floor
Plaza 1
Telford Plaza
Ironmasters Way
Telford
Shropshire
TF3 4NT
Tel: 01952 201 301
Fax: 01952 201 302
Email:
enquiries@gazdefranceenergy. com
Internet: www.gazdefrance.com
Page 7/11 Subject: Energy Suppliers
Gaz De France Marketing
Limited
Suite 112
1A Tower Square
33 Wellington Street
Leeds
LS1 4HZ
Tel: 0113 2095530
Fax: 0113 2095600
Email: [email protected]
Global Natural Gas Ltd
5th Floor
100 Avenue Road
London
NW3 3HF
Fax: 01423 502 556
Heatsave Limited
32/34 Wellington Street
London
WC2E 7QZ
Tel: 020 7379 7255
Fax: 020 7240 1055
HE Energy
Hydro-Electric
Communications Centre
Perth
PH1 3WA
Premier Petroleum T/A
Premier Fuels
Little Row
Fenton Industrial Estate
Stoke on Trent
ST4 2SQ
Tel: 01782 410381
Fax 01782 410684
e-mail [email protected]
Regent Gas Ltd
12 Russell Grove
Mill Hill
London
NW7 3QX
Tel: 0208 381 0093
Fax: 0208 381 0097
Email: [email protected]
Website: www.regentgas.com
Saturn Gas Limited
5 – 7 Cranwood Street
Finsgate
London
EC1V 9EE
Tel: 020 7793 9161
Internet: www.saturngas.com
Scottish Hydro-Electric Gas
(Small Business-quarterly
billed)
PO Box 6008
Basingstoke
RG21 8ZB
Tel: 0845 3002131
Internet: www.hydro.co.uk
* part of the Scottish and
Southern Energy Group
Scottish Hydro-Electric Gas
(Major Business, monthly and
half hourly)
PO Box 6324
Basingstoke
RG21 8WP
Tel: 0845 7552233
Internet: www.hydro.co.uk
Page 8/11 Subject: Energy Suppliers
British Gas Trading
17 London Road
Staines
Middlesex
TW18 4AE
Contract Customers
Tel: 0116 242 4650
Fax: 0116 242 4701
Internet: www.gas.co.uk
Business Gas
(a British Gas business)
British Gas Trading Limited
Thames Tower
99 Burleys Way
Leicester
LE1 3ZY
Tel: 0990 909 000
Fax: 0116 242 4701
Internet: www.gas.co.uk
Cambridge Gas Company
Limited
41 Rustat Road
Cambridge
CB1 3QS
Tel: 01223 506 650
Fax: 01223 507 876
Local Rate Tel: 0845 071 1515
Email: [email protected]
Internet: www.cambridge-gas.co.uk
Contract Natural Gas Ltd
Schlatter Building
York Place
Harrogate
North Yorkshire
HG1 1RF
Tel: 01423 502 554
Fax: 01423 502 556
Countrywide Energy
Defford Mill
Earls Croome
Worcester
WR8 9DF
Fax: 0345 77 00 77
Highland Fuels Ltd
Affric House
Beechwood Park
Inverness
IV2 3BW
Tel: 01463 220 223
Fax: 01463 710 899
ICD Gas (Reepham Ltd)
PO Box 6329
London
N15 6WP
Tel: 0208 211 0011
Fax: 0208 211 7196
Innogy PLC
Windmill Hill Business Park
Whitehill Way
Swindon
SN5 6PB
Tel: 01793 877777
Internet: www.innogy.com
Larnaca Gas (Reepham Ltd)
PO Box 104
Manchester
M25 0RF
Tel: 0161 702 1339
Fax: 0161 795 5923
London Energy Co. plc
Gas
Templar House
81 - 87 high Holburn
London
WC1V 6NU
Tel: 020 7930 9127
Fax: 020 7930 9927
Email: [email protected]
Midland Shires
Farmers Ltd
County Mills
Worcester
WR1 3NU
Tel: 01905 25541
Fax: 01905 723 412
Scottishpower Service Enquiry
PO Box 3865, Glasgow
G44 4GG
Tel:0845 2700 700
Fax: 0141 568 6929
Email:
Internet:
www.scottishpower.co.uk
Page 9/11 Subject: Energy Suppliers
Seeboard Energy Gas Ltd
329 Portland Road
Hove
East Sussex
BN3 5SY
Tel: 0800 096 0029
Fax: 01903 844 633
Email:
http://www.seeboardenergy.com/contactus
Internet:
www.seeboardenergy.com
Shell Gas Direct Ltd
PO Box 219
11 Adam Street
London
WC2N 6QA
Tel: 0800 0568 120
Fax: 020 7257 0101
Email:
Internet:
www.shellgasdirect.co.uk
Smartestenergy Ltd
120 Moorgate
London
EC2M 6SS
Tel: 020 7448 0900
Fax: 020 7448 0987
Email:
Internet:
www.smartestenergy.com
Elf Business Energy (Total)
Bridge Gate
55/57 High Street
Redhill
Surrey
RH1 1RX
Tel: 01737 275800
Fax: 01737 784908
Internet: http://www.elf-business-energy.com
Energy Supplies UK Ltd
Hampsthwaite Head
Hampsthwaite
Harrogate
North Yorkshire
HG3 2HT
Tel: 01423 772 300
Fax: 01423 771 941
Energy for Business Ltd
The Coach House
Royal Oak Yard
Ripon
North Yorkshire
HG4 1PB
Tel: 01765 609494
Fax: 01765 609403
Email:
Eni UK Limited
ENI House
10 Ebury Bridge Road
London
SW1W 8PZ
Tel: 020 7344 6066
Fax: 020 7344 6204
Fortum Energy Plus Ltd
207-209 Queensway House
Bletchley
Milton Keynes
MK2 2ED
Tel: 01908 370 700
Fax: 01908 371177
B69 2AQ
Tel: 0870 161 1031
Fax: 0870 161 6071
Email:
Internet: www.npower.com
npower
(small/medium size businesses)
npower business services
Page 10/11 Subject: Energy Suppliers
Radcliffe House
Blenheim Court
Solihull
West Midlands
B91 2AA
Tel: 0845 120 1451
Fax: 0121 703 3945
Internet: www.npower.com
Pennine Natural Gas Ltd
Camellia House
Water Lane
Wilmslow
Cheshire
SK9 5BB
Tel: 01625 540 011
Fax: 01625 540 022
POWERGEN RETAIL LTD
Phoenix Centre
Nuthall
Nottingham
NG8 6AT
Tel: 0800 955 955
Fax:0115 995 5966
Email:
Internet:
www.powergen.co.uk
POWERGEN (UK) PLC
Westwood Way
Westwood Business Park
Coventry
CV4 8LG
Tel: 02476 424 242
Fax: 02476 425 353
Email:
Internet:
http://www.powergen.co.uk
* part of the Scottish and
Southern Energy Group
The Gas Company
Johnson Building
James Street West
Green Park
Bath, BA1 2BT
Tel: 01225 482 222
Fax: 01225 334 546
The Gas Supply Co.
Woolpit Business Park
Woolpit
Bury St Edmunds
Suffolk
IP30 9UQ
Total Energy Gas Supplies Ltd
Arle Court
Cheltenham Film Studios
Cheltenham
Gloucestershire
GL51 0TP
Tel: 01242 269 400
Fax: 01242 578 510
YE Gas Ltd
Wetherby Road
Scarcroft
Leeds
LS14 3HS
Tel: 0113 289 2123
Fax: 0113 289 5150
ZEBRApower (trading name
for ECONnergy UK Ltd)
PO Box 30133
London
E17 9YA
Tel: 020 8509 0000
Fax: 020 8509 2299
Page 11/11 Subject: Energy Suppliers