ThompsonENERGYExpert.com

GETTING STARTED: A User’s Guide

ENERGY EXPERTAnalysis Assurance Solutions

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Important Features & Product Components

Options for finding answers in the way that best meets your needs!

LET’S GET STARTED!WELCOME TO THE EXPERT

e know you have choices, and whether you’re a long-time customer or a new client, we are delighted you’ve chosen Thompson Information Services to provide you the most complete, timely, and authoritative analysisavailable for legal professionals in the energy space. This guide is designed to give you a firm foundation for how to use Thompson’s Energy Expert and provides answers to many of the common questions you might have. If you have any additional questions, or would like to participate in a live training, please don’t hesitate to contact your account manager or client services at 800-677-3789 or e-mail us at service@thompson.com.

• Powerful search engine designed to find critical information quickly and easily — Refine search results by key word, book title or content type — Save important and frequently used results with one click of your mouse

• Full text of federal and state statutes and regulations• FERC issuances

• Navigate by topic via a dropdown subject menu, subcategories or by using tables of contents• Key resources — In-depth policy news straight from the nation’s capital — Analysis of changes and issues impacting the energy industry

Quick and easy access to

“Ask the Editor” provides direct email access to our experienced editorial team, which is ready to answer your most pressing compliance questions

For Current Electronic Subscribers:3. Enter your Thompson username and password4. Click “Sign In”5. To stay logged in, click the “Remember Me” box

HOW TO CHANGE YOUR PASSWORD

GETTING ACCESS TO THE

COMPLIANCE EXPERTHOW TO LOG IN1. Go to the http://thompsonenergyexpert.com/2. Click on “Login” in the upper left-hand corner of the page

1. Click on “My Account” in the upper left-hand corner of the site2. “My Profile” page appears3. Click on the “Change Password” tab4. Enter your old password in the first field5. Then enter your new password in the next two fields

HOW TO UPDATE FREQUENCY OF EMAIL NEWS ALERTS1. Click on “My Account” in the upper right-hand corner of the site2. “My Profile” page appears3. Click on the “Manage Alerts” tab4. Enter your email address5. Select the email frequency6. Click “Submit”

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For All Others (former print, new customers and free trial customers)

1. For new customers ordering from www.thompson.com, during checkout, you will be asked to provide your user ID and password2. Go to the http://thompsonenergyexpert.com/3. Click on the “Login” link at the upper left-hand corner4. Enter your user name 5. Enter your password 6. Click “Sign In“

After logging in, the first page you’ll see is your Research Dashboard.

CURRENT NEWS• Click on any on an image in the carousel or the headline links below the carousel to read the full news story

USING THE SEARCH BOXThe search tab is the primary entry-point to our expert content, allowing you to easily find the answers to your toughest questions.

KEYWORD SEARCHESThe site enables you to search our up-to-the-minute content by keywords.

REFINING YOUR SEARCH RESULTS BY FACETSYour search results can be refined by facets which appear on the right-hand side of the screen. The facets include:

• Topic• Publication Title• Content Type — My Books — News (by date) — Agency Documents

SITE TOUR: HOW TO USE ALL THE FEATURES

From this page you can:1. Access our most recent news in all energy subject areas 2. Conduct instant searches of the content3. Create research folders to save the results of your frequent or important searches4. Browse the content by topic via a simple dropdown menu5. Access the books in your subscription and use the Table of Contents to toggle between sections

1. Key your search terms into the search box2. You can enter as many keywords as you want 3. Too many search results? You can refine them further with additional keywords or using the refinement facets on the right-hand side of the Search Results page

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ADVANCED SEARCH

• Topic using our proprietary taxonomy• Content Type: My Books, News, Agency Documents • Publication Titles• Specific Format Types (Word, Excel, PDF, PowerPoint)

This advanced feature also allows you to: — find matches based on misspelled or partial words, — search words within a certain proximity of each other and words grouped into clauses — use "wildcard" and “boosted” terms

CREATING CUSTOMIZED RESEARCH FOLDERS

For specific instructions on how to use the advanced search, click the icon to the right of the “Use Advanced Terms?” question.

Located under the basic search field on your home page, the Advanced Search provides an easy-to-use template enabling you to use common Boolean search connectors — OR, AND, NOT or NEAR — in key word searches. It also offers several key criteria, including topic and publication title, which help narrow the scope of your search before it is executed. Specifically, you may search by:

BROWSING BY TOPICExplore Thompson’s in-depth coverage by browsing hundreds of topics.

1. Click the down arrow in the Browse Topics section of the search bar, which is organized into two high-level topics • Natural gas transportation • FERC rules of practice and procedure

2 Select a specific topic to display results or drill down to subtopics by clicking on the arrow to the left of the topic

You can create customized folders to save an unlimited number of documents, including our analysis, news and agency documents. When you go back to access that document, you’ll find the most up-to-date version without having to run another search query.

Once you’ve found the content you need:1. Click on the “Save to Research Folders” tab2. A box will appear allowing you to either add the document to a folder you previously created by simply clicking the + symbol that appears next to the name of the folder you select, or3. “Add a new folder,” by entering a name in the space provided and clicking the + sign next to it. 4. You can then continue searching or accessing one of the other features offered

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MY BOOKS

BROWSING BOOKS

In addition to using our powerful search engine, you also can directly access any one of the books within your subscription — and navigate to and within them — by selecting the “My Books” option in the left column. Click on the specific category to see the Thompson publications in your subscription.

You also can navigate within your publications by using the handy Table of Contents that slides out from the right side of your screen. The Table of Contents will remain an instant option for you to use even as you scroll down through the text.

1. Click on the + to expand chapters and sections2. Click on the title of the chapter or section to see the content

NAVIGATING WITHIN CONTENTAfter you’ve selected a particular chapter or section and the content is displayed, you easily can move to subsequent (and previous) chapters or sections.

1. For chapters, the tabs at the top show both the previous and subsequent chapters of the book you selected — simply click on the chapter numbers displayed.2. For sections and subsections, the tabs at the bottom of the text, allow you to navigate to subsequent or previous sections or subsections (at whichever level you’ve selected) by clicking on the section/subsection numbers displayed or using the arrows indicating next and previous in the sequence.

STATUTES AND REGULATIONSImportantly, references to statutes and regulations in the online content are directly linked to the full text of those statutes and regulations, making it easy for you to toggle between our proprietary analysis and the actual language of these primary sources. Thompson Information Services has partnered with Casemaker®, a leader in legal research information. Casemaker® offers a continuously updated collection of sources including federal and state statutes, regulations and case law.

User access to Casemaker services varies depending on the type of user you are and the number of publications you have purchased.

1. Individuals & Businesses Not Law Firms or Law Schools. These users can access links to Federal and State Regulations and Statutes and case law cited in publications, and direct access to Federal/State Regulations and Statutes via “Search Box.”2. Law Firms and Law Practices Subscribing to Three or Fewer Publications. These users can access links to Federal and State Regulations and Statutes and case law cited in publications, and direct access to Federal/State Regulations and Statutes via “Search Box.”3. Law Firms and Law Practices Subscribing to Four or More Publications. These users can access links to Federal and State Regulations and Statutes and case law cited and direct access to Casemaker’s full offering of Federal/State Regulations and Statutes, case law, court rules, constitutions, regulations, administrative decisions, law reviews, attorney general opinions and law journals.

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PRODUCT SUPPORT

SYSTEM REQUIREMENTS

PRODUCT SUPPORT &REQUIREMENTS

If you have questions or comments about this product, or are experiencing difficulties accessing your content, please contact our customer service team. Representatives are available:

7:30-5:00P CST Monday-Thursday7:30-4:30 CST on Friday

Call us toll-free at 800-677-3789 or e-mail us at service@thompson.com

Users need nothing more than Internet access and a modern web browser such as Internet Explorer (7th Edition or higher), Mozilla Firefox or Google Chrome.

ThompsonENERGYExpert.com

Analysis Assurance Solutions