energy efficiency and reliability systems thinking ah bee goh 2 october 2010

energy efficiency and reliability

SYSTEMS THINKING

Ah Bee Goh

2 October 2010


Presentation title DD.MM.YYYY 2

Quality & productivity tasks

Tasks successfully completed and on- time

Assigned to team leader

Assigned to individuals

Tasks never seem to be able to be completed

Tasks completed but need twice longer than the anticipated time

Tasks successfully completed and on time

Tasks completed but problems not completely got rid off

Actions started but remain at status quo

Fig. A- an overview

Unassigned

Obvious tasks but remained not solved

Tasks completed successfully and promptly



Successful with first action

Team learning

Gaps still unclosed

R O

Staff with Right knowledge

FO

Fig. B – The ROFO model

Tasks completed successfully and on – time.

1Team learning

Team learning

Team learning

Team learning

1—Knowledge gap

Requires more than one action

Legend



Tasks assigned to team leader

Team leader specifies members’ roles and responsibilities

Tasks never seem to be completed

Each member thinks he needs more time

Each member requests more inputs from others

Members request more help from team leader

Task remains half- completed

1—knowledge gap

Every member believes he /she has done his/her best

Gaps exist

Team leader has difficulty to co-ordinate .

OR

FOO

Gaps still unclosed


1

Requires more than one action


Fig.1.0 – Version A


Apply knowledgeManagement theoriesApply knowledge

Management theories



Leader and members have no sense of urgency

Lack of focus on solutions

Leader& members think they have done their best

Poor follow up by leader

Leader keeps explaining why it is late

Lack of full ownership


Tasks completed but need at least twice longer than the anticipated time.

Gap- corrective actions completed but not on- time

Gaps still unclosed

R O


FO

Fig. 2.0 Version B

1



Leader and members have sense of urgency

Full focus on solutions

Leader inspires team members

Leader explains clear objectives

Leader involves himself with members to solve problems

Full ownership


Leader is enthusiastic and motivated

Gaps still unclosed

R O


FO

Fig. 3.0 Version C


1



Full focus on solutions

Individual knows his clear objectives

Has sense of urgency and knows the significance of tasks

Full ownership

Tasks assigned to individual

Individual is enthusiastic and motivated

Gaps still unclosed

R O


FO

Fig. 4.0 Version I – Individual assignment


1

Apply knowledgetheories management

Apply knowledgeManagement theories



Lack of knowledge

No focus on solutions

Not wiling to engage staff with right knowledge

Lack of enthusiasm and motivation

No ownership


Tasks completed but problemsnot completely got rid off

Gaps still unclosed

R O


FO

Fig. 5 Version II – individual assignment

1

Gaps exist



Gives up easily

No focus on solutions

Give reasons that others are not helping him

No ownership


Actions started but remain at status quo

Gaps still unclosed

R O


FO

Fig. 6 Version III – individual assignment

1

Gaps exist



FIG. 4.0-2

GAP GAP CLOSED

F1-LACK OF KNOWLEDGE

F2-NO OWNERSHIP OF TOTAL PROCESS

F1 AND F2 FULFILLED



References

The Goal- by Eliyahu M.Goldratt and Jeff Cox. North River Press. 2nd edition, 1992. ISBN #088427-061-0.

Quality is free- Crosby, P. B. Mentor , New York, 1979,

Managing- Henry Mintzberg, FT Prentice Hall, 2009.ISBN# 978-0-273-70930-5

The Tacit Dimension- Michael Polanyi , The Univerity of Chicago Press 1966. ISBN 13-978-0226-67298-4.

Knowing and Being- essays by Michael Polanyi . Edited by Marjorie Grene. The University of Chicago Press.1969.ISBN( cloth bound) 0-26-67284-0. ISBN (paper back) 0-226-67285-9.

The Knowledge Creating Company- I. Nonaka.

On Organisational Learning-Chris Argyris. 2nd edition. Blackwell Business 1999. ISBN # 0-631-21308-2



References

Intellectual Capital-Johan Roos, Goran Roos, Nicola Carlo Dragonetti and Leif Edvinsson. Maxmillan Business. 1997. ISBN # 0-333-69479-1.

Harvard Business Review on Knowledge management- a Series of knowledge articles Libray of Congress Catalogue Card nimber 98-234096.1998.



Thank you very much for your attention.

Any questions?

energy efficiency and reliability systems thinking ah bee goh 2 october 2010

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