Energy at WorkEnergy, Passion and the Human

Touch

Energy Overview• Commenced operation 2005 - 350% growth 2012 in spite of recession

• Business is built on Long Term relationships and partnerships with our clients - 90% of clients are obtained through personal referral.

• Specialisation is to service few select clients, service them across the board by supplying a dedicated team that is hand picked to suit your culture and required expertise - a team will provide continuity!

• Combined 50 years exp-2 Directors Christie Swanepoel (Founder) & Litsa Roussos-Global experience & expertise (Ex CEO of Emmanuels Advance, supplier to all the banks.)

• Committed to CANI (Constant & never ending improvement)- which translates into consistent Innovation.

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Differentiators

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• Entrepreneurial and flexible

Able to offer customised solutions and remain flexible in our approach.

• Innovative (Audio, Video, Pre-screening software, etc.)

Constantly able to adapt to our clients ever changing needs.

• Our people – Unique culture fit

Passionate about operational excellence – Directors directly involved in delivery.

• Quality vs. Quantity (Fall-off Rate is less than 1%)

Streamlining the process, cost and time saving.

• Evolved to become specialist-generalist across various industries and recruiting for positions across the board

Industry Knowledge

Specialisation

• National Recruitment • Call Centre (Sales and Services)• Executive Placements• Banking and Finance • Insurance• Telecommunications• IT• Engineering• etc.

• Specialist skills(No segmentation)• Flat structure (Same point of contact)

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End to End Recruitment Process

ITC, Fraud, Qualification,

Criminal background

checks, Integrity checks

Comprehensive CV, Business

Achievements,Salary Breakdown

and Payslips, Audio/Video,

References Checks

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Obtain Through Job Spec

Profile Top Performers

Management Style and Culture Fit

Unique Methods of Sourcing Telephone

Screening Process &

Docs

Face to faceInnerview and

needsanalysis

Video/AudioRole-play

All checks upfront

Candidate Presented in

Full StandardisedPack

Dedicated Consultant

CustomisedSelection process

End to End Consulting Process

Post Placement

Service

Offer and Acceptance

Manage Counter offer

ProcessNegotiations

Debrief Candidate and

Client

Prep SheetTo Candidate

Matching CandidateAnd Clients

Needs

Customised Consulting

Process

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Innovationwith

Energy!

Methodology Around Customer Satisfaction

• Strict processes (Driven by CEO)• Web based CRM tool• Internally track ratios daily.

• Training & Up skilling(Hired dedicated trainer, D. Lewis16 yrs. exp and trained 13 recruitmentbrands at once) • Leadership and Mentorship

• Dedicated Customer Experience Executive

Partnerships vs. Transactional

= Common Goal through

Mutual Benefit

• Operational Excellence• Delight our customers• Assist candidates with life changing decisions

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Measuring Customer Satisfaction

Candidates• Post placement process• Active Applicant Contact• Weekly on-line surveys• Testimonials

www.eaw.co.za• Consultant KPA’s• Referral – most successful

sourcing methodology

Client• Post placement process• CEO and Director follow up

calls (During and after the process)

• Customer experience executive• Referral business (Bi-monthly

contact)• Survey follow-up sent with

invoices to clients.

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Our ClientsBelow is a list of some of our key clients.

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• First Rand Group• Citi Bank • ABSA Bank • Telesure Group • Alexander Forbes• Zurich • Hollard Insurance • Bayport Financial Services• AON• Nedbank• System 5• Austell Pharma• Ozone• Oxygen8• Standard Bank• Three6five

Guarantees

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Permanent Placements - Three Month Guarantee period

Flexible & Contract - No guarantee is applicable as fees are billed in arrears