Energica Governance Matters > Perfecting Partnership > Delivering Value

Energica‘ Capabilities Presentation Managed Governance Services

SOURCING. SOURCING MANAGEMENT. GOVERNANCE ADVISORY

IT SOURCING MANAGEMENT. GOVERNANCE. ADVISORY.

© Copyright 2016. Energica ASPL. All Rights Reserved. Energica is a advisory and consultancy services company providing IT Sourcing, Supplier Management and Governance services to global clients. This material has been prepared for general informational purposes only and is not intended to address the circumstances of any particular individual or entity or situation. We intend to provide accurate and timely information, there can be no guarantee such information is accurate as of the date received /or/ this will continue to be accurate in future.. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation. The recipient agrees not to distribute, share or use any part of the material without express written permission of Energica ASPL. Any other company and product names mentioned are used for identification purposes only, and may be trademarks of their respective owners www.energica-global.com

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▲ Energica provides insights and advice to our client in IT Sourcing, Sourcing Management & Supplier

Governance arena through its Managed Governance Services from India. Also we assist our clients in Service Delivery Automation Engagement in the areas of Man-Machine Interaction including Robotic Process Automation (RPA) & Cognitive Automation(IA) initiative(s).

▲Robotic process automation (RPA) is a software “robot” to perform routine business processes by mimicking the way that people (human) interact with applications.

▲This presentation on Man-Machine Interaction from our team is to share our point of view with our past experience and current capabilities on RPA and Cognitive Automation arena.

▲This will allow our team to not only provide useful information to our client, but allow our client to get prepared well and set the stage for IT, RPA & Cognitive Automation Initiatives and lead our client to sustain in the cognitive automation journey without having any hassles going forward.

▲Where real time examples/case studies are included for a better understanding, results achieved do not

guarantee similar outcomes for other clients. However Approach and Methodology* will be refined based on

the client’ actual scope and requirements going forward.

▲Please contact Ramesh Somasundaram (Energica) with any additional questions or clarifications.

Ramesh.somasundaram@energica-gloabl.com

▲ For more Information , please visit http://www.energica-global.com/service-innovation.html#

Purpose & Background :

Setting the Stage

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Source © Energica ASPL

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Six Sigma

Lean

Continual Improvements

Process Improvements

Process Optimization

Business Rule Management

Execute Work Flow Management

Ex: Invoice Management

Pervasive Technologies

(GIS | GPS |RFID| Mobile )

Ex: Pay As You Go (PAYG) | Drive

Performance Risk

Policy Compliance

Regulatory Compliance

Supply Base Compliance Audits

Robotic Process Automation

Things That Think – Talk – Do

Risk Management & Loss Prevention

RPA in Hazardous Processes

Defined – Repeatable Manual– Iterative Processes

Ex: Case Creation | Content Extraction

| Invoicing

Artificial Intelligence, (AI)

Predictive Analytics, | Modeling

Intelligent Agent,

Machine Learning (ML),

Natural Language Processing (NLP)

Predictive Analytics,

Machine Learning (ML),

Natural Language Processing (NLP),

Machine Intelligence (MI)

Smart APIs

Sentiment Monitoring Tools

MAN MACHINE

INTERACTION

Source © Energica ASPL

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▲Robotic Process Automation (RPA) ▲Robotic process automation (RPA) is the application of technology that allows a software ‘robot’ to capture

and interpret with existing applications for processing a transaction, manipulating data, triggering responses and communicating with other applications or digital systems.

▲RPA is a software robot capable of doing repeatable and predictable interactions in a methodical way triggered by rule based transactions interact with multiple IT applications.

▲Creating improved interfaces to help machines and humans work together to complete tasks. RPA is a

Software which knits together processes from start to end ▲ Ex: Auto Insurance Comparative Rater /or/ identifying fraudulent claims in Insurance Industry

▲Usage of robotics and artificial intelligence tools across many domains, from healthcare to insurance to manufacturing processes is keep increasing

▲ Identifying opportunistic areas for automation (process improvements, continual improvements, cognitive automation, dealing with both structured and unstructured data), ease of doing and effective decision management.

▲RPA solutions generally have lower implementation cost, require shorter implementation time, and carry lower risk than large IT transformations. However, it is important to find the right processes and apply RPA solution judiciously.

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Healthcare • Patient Eligibility

• Physician Credentialing

Insurance • PAYG - Real Time – Usage Based Insurance

Premium with Discounts

• Claims Processing – Using Machine Learning

• Risk Management & Loss Prevention

• Compliance Reporting

Manufacturing • Supply chain automation

• Order management

• Material requirements planning system

• Energy consumption and procurement

• Payment protection measures

Logistics & Transportation • Order scheduling and tracking

• Invoicing and credit Collections

• Researching loads

RPA Benefits • Manage Control – Risk -

Compliance

• Multitasking

• Flexibility – Real 24X7

• Economies of Scale

• Higher Quality & Improved

Accuracy

• Higher Productivity

• Reduced Risk & Error Rates

• Cost Reduction | Lower Cost

• Improvised TAT & CSAT

• Improved Governance & Improved

Regulatory Compliance

• Audit Trail & Security

Banking • Mortgage lending

• Compliance reporting

• Customer service

Finance • Account closure and opening

• Account audit requests

• Foreign exchange payments

• Claims processing

Sample RPA Software Robots Manage Repeatable Tasks

• Policy Servicing In Insurance

Ex: Address Changes | Amendments

• Opening emails and attachments

• Moving files and folders

• Scraping data from the web /images

• Connecting to system APIs

• Red Flags – Fraudulent Alerts –using

rules engine (BPM)

• Collecting social media statistics ;

Sentiment Monitoring Analysis

Ex: BREXIT Opinion Poll, US Elections

• Copying and pasting data Ex: Extraction

of Data from OCR or Images

• Filling in forms (Customer Complaints)

• Reading and writing to databases

• Merging data from multiple places

(Ex: Financial Services )

• Extracting structured data from

documents

• Making calculations

• Extracting and reformatting data into

reports or dashboards

Energica Advise* For each Industry vertical,

the Value Chain process to be studied and

opportunistic areas to be identified and

cherry picked for possible RPA automation

& implementation.

Human Resource • Timesheet administration

• Job role change

• Amendment of address details

• On- and off-boarding procedures Source © Energica ASPL

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▲Cognitive Automation - CA ▲Robotic process automation (RPA) has great potential for automating routine tasks that are methodical,

repetitive and rules-based. By contrast, non-routine tasks those involving intuition, judgment, creativity, or problem solving would appear to be very difficult to automate.

▲ Ex: Risk Analysis & Modeling, Patient Prescription analysis – Expert Recommendations. These kind of problem requires a special treatment with a combination of RPA and cognitive data science due to the complexity of the data.

▲A new breed of cognitive technologies with a breed of analytical with human-like capabilities, such as

recognizing handwriting, voice, identifying images, using natural language processing etc... leads to cognitive solutions using AI techniques.

▲When we combined the robotic process automation with powerful analytics, with these cognitive technologies can form “AI” solutions that can either directly assist people in the performance of nonroutine tasks or even automate those tasks entirely.

▲Application should be targeted to deliver meaningful, insightful outputs ▲ Ex: Global banks are leveraging AI solutions to improve the regulatory compliance processes by

monitoring all electronic communications of employees or customer service support for indicators of noncompliant activities.

▲Usage of robotics and artificial intelligence tools across many domains from healthcare to insurance to manufacturing processes is keep increasing

▲Cognitive solutions are generally have higher implementation cost and require longer implementation time due

to the iterative nature of solutioning process.

▲Energica’ has portrayed various real time examples in the following slides (#13 - #18).

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INPUT

NUMBER 4 LEFT PISTON SKIRT BROKE. BLOCK DAMAGE, DIST BELIEVES THAT THE BLOCK CAN BE STITCH WELDED. WARRANTY DOES NOT ALLOW FOR BLOCK TO BE WELDED. REVIEWED WITH CHAPMAN, DIST TO SEND CENSE AND QUANTUM JOB IMAGE TO RAPIDSERVE@ENGGCOMP.COM, REFERENCE THE CONTROL NUMBER IN THE SUBJECT, DIST TO REPLACE THE BLOCK CRANK, AND ADVISE ON FURTHER PROGRESSIVE DAMAGE. WHEELER, M. WED, 08/27/2003 16:49 TALKED TO TRAVIS, HE ADVISED THAT STITCH WELDING IS AN APPROVED REPAIR. CONACTED DIST ADVISED IF THE BLOCK CAN BE STITCH WELDED TO DO THE REPAIR THAT WAY. DIST TO UPDATE WITH REPAIR DIRECTION. WHEELER, M. THU, 08/28/2003 15:41 DISTRIBUTOR ADVISES THAT TONY RAJCO AND KEVIN SPILLER ADVISED HIM TO REPLACED BLOCK AND NOT TO STICH WELD IT. DIST REPLACED BLOCK WITH NEW. ADVISED DISTRIBUTOR THAT WARRANTY REIMBURSE FOR MOST ECONOMICLE REPAIR. DURING REPAIR DISTRIBUTOR DIASSEMBLED AFTERCOOLER TO REMOVE PIECES OF METAL IN BOTH LEFT BANK AND RIGHT BACK AFTERCOOLERS. DISTRIBUTOR FOUND MOUNTING FLANGE CRACKED AND REPLACED AFTER COOLER. DISTRIBUTOR STATES THAT OLD STYLE AFTERCOOLER PART WAS SUPERCEEDED AND TO FIT NEW STYLE ON UNIT THE AFTER COOLER COVER WAS MACHINED.

Problem location: Engine Problem reported: Noise Checks After cooler - Disassembled Findings: Number 4 left piston – Broken Block – Damaged Mounting flange – Cracked Two turbo housing – Cracked Suggested repair Block –Stitch weld – Distributor Block crank – Replace – Wheeler M Block – Replace – Tony, Kevin After cooler – Replace - Distributor

Actual Repair: After cooler – Replaced

Reason

Stitch Weld – Block – Not allowed Block – Replace – Not economical

People

Distributor Dealer Wheeler M Tony Rajco Kevin Spiller Dobbs MW Terry Wellman Sandlin JR

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At Energica, we understand that Service Delivery Automation, how RPA and CA and the associated solution accelerators can deliver value when implemented considering the business transformations.

Our experts work with customer organizations to help and evaluate appropriate vendor, provide solutioning in a collaborative manner, develop transformation strategies, implement the appropriate service delivery model in a progressive mode.

Energica’ RPA | CA Transformation Assessment :

Energica will help you in identifying the appropriate vendor for RPA or CA solutions, or finding out the suitable process candidates for opportunistic RPA or CA Transformation initiative for your industry vertical

Energica’ has portrayed the RPA | CA Transformation Engagement Roadmap on next slide.

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CA | RPA

Proof Of Concept

PoC

CA | RPA Sourcing |

Transformation

Strategy

Sourcing

Management &

Governance (GIC)

Implementation

Evaluate Vendor

Landscape for CA |

RPA PoC

CA | RPA

Transformation

Roadmaps

Cognitive Automation &

RPA Opportunity

Assessment

Sourcing

Governance | GIC

Business Case

Source © Energica ASPL

Energica’ customer specific SDA advisory services will help in defining | evaluating the CA | RPA Transformation strategy to implement the initiative successfully.

We also help Customer’ for effective and successful Transformation to deliver value and to resolve complex sourcing challenges on CA | RPA Transformation journey. For more information, Please visit www.energica-global.com

Please contact Ramesh Somasundaram (Energica) with any additional questions or clarifications

For more information about our services and solution accelerators, please visit

AUGUST 2016

CONFIDENTIAL

Ramesh Somasundaram CEO & Head IT Sourcing Mgt. & Managed Governance Services, (C) +91.99620.55678 Email: ramesh.somasundaram@energica-global.com

ENERGICA ASPL Energica Advisory Services Private Ltd

Energica Governance Matters > Perfecting Partnership > Delivering Value

IT SOURCING MANAGEMENT. GOVERNANCE. ADVISORY.

Energica‘ Capabilities Presentation Managed Governance Services

SOURCING. SOURCING MANAGEMENT. GOVERNANCE ADVISORY

© Copyright 2016. Energica ASPL. All Rights Reserved. Energica is a advisory and consultancy services company providing IT Sourcing, Supplier Management and Governance services to global clients. This material has been prepared for general informational purposes only and is not intended to address the circumstances of any particular individual or entity or situation. We intend to provide accurate and timely information, there can be no guarantee such information is accurate as of the date received /or/ this will continue to be accurate in future.. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation. Any other company or product names mentioned are used for identification purposes only, and may be trademarks of their respective owners www.energica-global.com

23 IT SOURCING MANAGEMENT | GOVERNANCE | ADVISORY SERVICES © 2016 Energica ASPL Energica

Source © Deloitte

Advanced and Complex Automation like RPA,

Cognitive Intelligence will increase the

efficiency of the workforce Increased dependency

on the human operator involved

(skills, competence & explicit knowledge).

3. Diminishing | BPO Services

Business | Technology | Process |

Service Delivery Transformation

1. RPA will Replace our Jobs

(Onshore | Offshore | Near shore)

2. SIXTH SENSE

Robots Think like Humans

Think-Act-Do

4. Significance of IT will be reduced

IT is still a critical enabler

Lead to Workforce Augmentation rather than

Human replacement resulting High Employee

Morale & Service Innovation. However the

workface have to upgrade their skills,

Competence & Knowledge to sustain

Humans operators cannot be replaced by RPA

& Other Cognitive Solutions simply because

of human reasoning.

RPA can mimic human behaviors but

Still require training from humans and cannot

fully replicate human interface primarily due to

dependence on final decision management

Change Inertia | Developing a flexible and agile

approach that adapts to

the needs of a dynamic solutioning involves

RPA & Cognitive Tools for effective

Business transformation with a combination of

Digital Technology & KPO

Software Robots are not really robots.

It’s a software Interacting with multiple

applications in a non-invasive manner, they

execute rules-based and

repetitive transactional processes

efficiently, accurately and at scale

IT owns the responsibility for systems

infrastructure, security, resilience/recovery,

and governance and

Dependency Constraint on IT will stay AS-IS.

IT should be involved on all RPA and

CA initiatives. For some reason, if an automated

process experiences any problems, the users’

is still likely to call IT for remedies.

Dependency Constraint on IT will stay AS-IS.

5. Robots are NOT Error Prone

Robots have no common-sense

Machines can make mistakes,

especially in scenarios characterized by

uncertainty and ambiguity*. *MIT

As such, proper calibration of trust towards

machines is a prerequisite of good

human-machine team performance.

Lack of trust is often cited as one of the critical

barriers to more widespread use of AI and

autonomous systems.* However the momentum

on RPA and Cognitive automation transformation

initiatives will have a upward swing in the coming

days/years.

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