endava career days jan 2012 - business process management

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Business Process Management Eduard Cimbru 27.01.12

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Page 1: Endava Career Days Jan 2012 - Business Process Management

Business Process Management

Eduard Cimbru27.01.12

Page 2: Endava Career Days Jan 2012 - Business Process Management

Henry’s Ford assembly line (1903)

2

•Single process with Sequenced activities

•Each worker performed a single task

•FACTS: first affordable car, Increased Productivity, best

paid workers

Page 3: Endava Career Days Jan 2012 - Business Process Management

3IN YOUR ZONE

Agenda

Page 4: Endava Career Days Jan 2012 - Business Process Management

4IN YOUR ZONE

WHAT IS A BUSINESS PROCESS?

•A business process is the set of activities required to

accomplish a common goal.

•The activities may be performed by people or systems and

are completed either sequentially or in simultaneously.

Page 5: Endava Career Days Jan 2012 - Business Process Management

5IN YOUR ZONE

WHAT IS BUSINESS PROCESS MANAGEMENT?

•Management of business processes?

•It is The Goal, The System, The Expected Results

•The Goal: efficient process with visibility

•The System:

•management of people involved in the process

• system to system communications

•The Results: process improvement

Page 6: Endava Career Days Jan 2012 - Business Process Management

6IN YOUR ZONE

WHEN SHOULD YOU DO BPM?

When you have:

•A clear flow of high-volume transactions that need to be passed from one

person to another

•Multi-step process with critical processing time

•Unclear roles and gaps in the process

•General: low satisfaction with a business service (low employee satisfaction)

Examples: order-to-cash, help desk, getting a passport, software releases, etc.

Page 7: Endava Career Days Jan 2012 - Business Process Management

7IN YOUR ZONE

BENEFITS OF BPM

•Formalize existing process and spot needed improvements

•Facilitate automated, efficient process flow

•Increase productivity and decrease head count

•Business intelligence (raw data -> meaningful information)

•Ability to effect change on existing business processes in real time

Page 8: Endava Career Days Jan 2012 - Business Process Management

8IN YOUR ZONE

BPM PROJECT TEAMS

•Process Sponsor

•Process Owner

•Project Lead

•Subject Matter Experts

•BPM Project Development Team

Page 9: Endava Career Days Jan 2012 - Business Process Management

9IN YOUR ZONE

BPM Project lifecycle

Business close to IT solution

Page 10: Endava Career Days Jan 2012 - Business Process Management

10IN YOUR ZONE

BPMN (notation)

Page 11: Endava Career Days Jan 2012 - Business Process Management

11IN YOUR ZONE

Process design patterns (visual programming?)

Page 12: Endava Career Days Jan 2012 - Business Process Management

12IN YOUR ZONE

Process design patterns (visual programming?)

Page 13: Endava Career Days Jan 2012 - Business Process Management

13IN YOUR ZONE

Process design patterns (visual programming?)

Page 14: Endava Career Days Jan 2012 - Business Process Management

14IN YOUR ZONE

Performance analysis

•Three dimensions of performance: time, cost, quality

•Time: flow time, service time, waiting time

•Cost: average utilization of resources (rca – resource consumption

accounting)

•Quality: customer satisfaction (questionnaires), complaints

•Run simulation and calculate all kinds of KPIs

Page 15: Endava Career Days Jan 2012 - Business Process Management

15IN YOUR ZONE

The iceberg syndrome

•Icebergs only show 10%

of their mass above water

•Perception, the tip of the

iceberg called reality

•BPM implementation is a multi-faced activity with advantages

but also challenges

Page 16: Endava Career Days Jan 2012 - Business Process Management

16IN YOUR ZONE

DEMO

• Activiti 5.8

•Light-weight BPM platform (open source)

• Activiti Engine – easy to use for Java devs

• Activiti Explorer – task management portal

• Eclipse Activiti Designer Plugin – process modelling

Page 17: Endava Career Days Jan 2012 - Business Process Management

17IN YOUR ZONE

DEMO

•Process: Hiring Request

1. Process start: HR Associate enters a new request of position in the system

2. HR Manager will approve, if necessary

2.1 If manager doesn’t approve process goes to 5 (and ends) else continue

to next step

3. HR Associate finalizes job description

4. Position is published automatically to the web and at the same time the HR

System gets updated

5. Process End

Page 18: Endava Career Days Jan 2012 - Business Process Management

18IN YOUR ZONE

The process..

Page 19: Endava Career Days Jan 2012 - Business Process Management

19IN YOUR ZONE

Eduard Cimbru| Software [email protected]

thank you

Questions?

Page 20: Endava Career Days Jan 2012 - Business Process Management

20IN YOUR ZONE

References

•Chang, James; BPM Systems; 2006; Auerbach

•Blokdijk, Gerarad; BPM 100 Success Secrets

•Jeston, John, Nelis, Johan; BPM; 2008;Elsevier

•Wolf, Karsten, Toumani, Farouk; BPM; 2011;LNCS 6896

•www.activiti.org