end to end management of blackberry enterprise server
DESCRIPTION
End to End Management of Blackberry Enterprise Server presented by Alex Ryals CTO of Pepperweed Consulting and Ryan Teichler HP Sales Manager of HPTRANSCRIPT
©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
End to End Management of Blackberry Enterprise ServerAlex RyalsChief Technology OfficerPepperweed Consulting
Ryan TeichlerHP Sales ManagerCarahsoft
Copyright © 2010 Pepperweed Consulting.
Has this Happened to You?
“Why is my email not coming through!!!I need to hire a Blackberry Czar to fix this thing.”
Copyright © 2010 Pepperweed Consulting.
The Problem:Isolated Silos and Event Mgmt
Management of Blackberry
Enterprise Servers
Management of everything
else (AD, Exchange, SQL
Server, etc)
Console 1 Console 2
BES Application Events Server, Network, Storage Events
Active Directory Issue
Mobile Outage, but why? No visibility to AD issue.
There may be a server problem, BUT...
The BlackBerry management silo can’t see that
So you have two teams working on the problem
Duplication of effort and more cost in IT Operations than there should be
Copyright © 2010 Pepperweed Consulting.
The Problem:Isolated Silos and Performance
Management of Blackberry
Enterprise Servers
Management of everything
else (AD, Exchange, SQL
Server, etc)
Console 1 Console 2
BES Application Events Server, Network, Storage Events
Exchange very slow
Mobile Email Slow? No visibility to Exchange issue.
The result:
• Blackberry service depends on more than just a high performing Blackberry Enterprise Server
• Inefficient IT Operations because no single console for all performance issues
• Poor BlackBerry service levels to the business
Copyright © 2010 Pepperweed Consulting.
The Customer Challenge Ensuring Dependable ‘Mission Critical’ Mobility
BlackBerry Enterprise Services (BESs) don’t exist in isolation
Fixing BlackBerry performance issues can be slow unless you can see whole picture
Costly duplicate fix efforts if BES events monitored in isolation
“Whole picture” must include recent changes and compliance state
Need BES management tightly integrated into same service desk controlled incident process as everything else
BlackBerry servers
Exchange serversActive directory servers
DB Servers
Physical servers
Storage
Network
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BES Server ArchitectureComplex Set of Interconnected Systems
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We Need a Management and Control System that Provides…
• End to end monitoring, policy setting and alert management
• Correlation across BES system components
• Deep monitoring & management of each BES system component
• Auto-discovery and update of interrelationships
• Performance benchmarking
• “Single pane of glass” for monitoring & control
• Remote alert and incident management for 7x24 coverage
Where can we find this type of end-to-end monitoring of our Blackberry infrastructure?
Copyright © 2010 Pepperweed Consulting.
HP and Research in Motion
Blackberry Enterprise Server 5.0 HP Operations Manager
With the recent partnership between HP and Research in Motion, HP is now providing a full end-to-end monitoring solution for Blackberry Enterprise Server so you are aware
of potential issues before they occur.
Copyright © 2010 Pepperweed Consulting.
Blackberry Monitoring Architecture
Exchange SPI
BES SPI
Active Dir SPI
SQL SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
HP BSM
(Operations Manager i & BAC)
Topology basedEvent Correlation
Collected BES discovered
topology data and events
HP Operations Manager
Event Mgmt
HP UniversalCMDB
AgentAgent
Agent
Agent
Agent
Agent
Discovered Topology
Copyright © 2010 Pepperweed Consulting.
Health monitoring
•General BES health •Event and Service monitoring•Log file monitoring and BES
health analysis
Performancemonitoring
•Messaging server responsetimes
•BES database response times•Response times per
BlackBerry user•Delivery times for BlackBerry
users•Link Latencies•Resource utilization
Metrics•Graphs for current health &
trend analysis•More than 30 Metrics to
measure health andPerformance from SNMP or BMS
Deploy•Allows deployment of BES
related monitoring policies
Service views•HP Service Navigator maps of the
Entire BlackBerry Domain•Highlight impact of events on
the overall BES service•Helps focus on most important
issues
Integration•Integrated with HP OMw•The data & alerts are sent to
OM from BlackBerry SPI •OM can be integrated with
other HP Software products toprovide a broader solution
•HP Performance Managergraphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do?
Copyright © 2010 Pepperweed Consulting.
BlackBerry SPI: Service Discovery
View of discovered BES Services in HP Operations Manager for Windows
Copyright © 2010 Pepperweed Consulting.
BlackBerry SPI: Average Delivery Time Exceeded (Policy)
BESPI-00105.1• The time taken to deliver an email
or calendar message to a BlackBerry device
• The average delivery time is the difference between the time when a transaction is sent to the device and the time when the device returns an acknowledgement
• In this example the user “Director” is not getting good service
Copyright © 2010 Pepperweed Consulting.
BlackBerry SPI: Hung Treads on Messaging Agent (Policy)
BESPI-00115.1• The number of user threads that
are detected to be hung
• In this example there are 30 hung threads. Hung threads can affect mail/calendar delivery performance
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BlackBerry SPI Reports:User Average Deliver Time
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BlackBerry SPI Reports:Messaging Server Average Response Time
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Blackberry SPI:HP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill DeviceKill DeviceLookup Device IDResend Service BookSend Message
Performance Data Storing OffData Storing OnReport Data DeleteReport Data Setup
SPI Administration Blackberry SPI OffBlackberry SPI OnImport Java CertificateLicense AddLicense ListLicense CheckBlackberry Service DiscoveryConfigure SPI for BESConfigure SPI for BMSUpdate SPI for BES ConfigurationUpdate SPI for BMS ConfigurationDelete SPI Configuration
Copyright © 2010 Pepperweed Consulting.
OMi Event Management Foundation
BSM Foundation : Dashboard, SLM, Alerting, MyBSM, UCMDB
HP BSM Platform
BSM Dashboard Users
The BES SPI:Advanced Components with HP BSM
OMi Topology Based Event Correlation
OMi Health Perspective Views
APM, EUM, BTM, Discovery,
SLM, Problem Isolation, etc.
• OMi Event Management Foundation (includes BSM Foundation)
• OMi Health Perspectives
• OMi Topology Based Event Correlation
HP Operations Manager Operations Manager Console Users
Copyright © 2010 Pepperweed Consulting.
Blackberry SPI:HP Operations Manager I (OMi) with advanced correlation
HP Operations Manager i• Central console for all
infrastructure events
• Discovered infrastructure components (topology) stored in HP Universal CMDB
• Topology based event correlation using causal and symptom events
• Leverage Health Indicators to give you quick visibility to issues
Discovery & Event Correlation
HP Operations Manager• A client-server application
console
• Auto-discovery of all the BlackBerry Domain services
• Displays performance graphs of collected metrics
• Execute tools to manage the BES components
BES Monitoring
Collects the discovered topology data and events and sends it to OMi
Copyright © 2010 Pepperweed Consulting.
HP OMi Discovery: Topology View of BES System
Discovered components (server, network, applications, storage) from most HP solution are stored in one central CMDB.
Copyright © 2010 Pepperweed Consulting.
HP OMi: Event Management Foundation
Provides the core event management functionality in the BSM platform Events
Filtered by UCMDB CI
views
Related CI
Dynamically updated CI
views
Event lifecycle actions
Assignment can be
automatic
Copyright © 2010 Pepperweed Consulting.
HP OMi: Topology Based Event Correlation
• Not all problems are caused by the BlackBerry Enterprise Server !
• Topology based event correlation allows you to pinpoint cause and symptom events and to reduce the number of events in the browser
• Correlation rules can be easily added and modified using the Administration UI (Correlation Manager)
• Topology based correlation rules make use of the existing topology in the UCMDB which includes not only Blackberry components, but other IT components as well.
Copyright © 2010 Pepperweed Consulting.
HP OMi example of slow database:Topology Based Event Correlation
Issue• CPU is bottlenecked on SQL Server• Slow CPU causes slow database queries• BES Dispatcher is impacted by slow database queries
Action• Assign Event to Database Specialist• BES Dispatcher health will return when database issue is
resolved
Cause
Symptom
Copyright © 2010 Pepperweed Consulting.
HP OMi example of Exchange issueTopology Based Event Correlation
Issue• Exchange experiences a performance issue with a mailbox
store• Mailbox store performance issue causes message delivery
slowdown• BES Message Agent is impacted by slow Exchange server
Action• Assign Event to Exchange Specialist• BES Message Agent health will return when Exchange
mailbox store issue is resolved
Cause
Symptom
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HP OMi Health Indicators:Blackberry Enterprise Server Message Agent Example
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The Blackberry SPI and You
Customer Needs Best Practices
• Easy to create /edit /deploy monitoring configurations
• Monitoring health and performance of BlackBerry Domain in distributed environments
• Get alerted before a critical situation happens, like hung threads
• Status of SRP gateway and the relay connection
• Performance data collection of critical BlackBerry metrics
• BlackBerry topology discovery to find the root cause quickly
• Color coding on service maps pin-points which services are down on what machines?
• Monitor BES components actively to proactive prevent messages from being delayed.
• Visualization of BlackBerry Domain
• Continuous, nearly real-time monitoring of BlackBerry Enterprise server
• Preconfigured alarms / events
• Reduced downtime because of root cause capability
• Central, easy-to use console for the distributed BlackBerry Domains
Customer Benefits
Copyright © 2010 Pepperweed Consulting.
The Solution: The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place.
Can view performance of each item on the model
All events go to one place.
If using OMi, model used to group events and find cause event
3
Copyright © 2010 Pepperweed Consulting.
Monitoring the Complete BES Environment Provides…
• Simplified monitoring, control and reporting
• Higher uptime due to early identification and fault detection
• Lowered TCO to support the BlackBerry ecosystem
• Single monitoring console for entire BlackBerry and applications environment
An End-to-End solution to proactively manage the whole BlackBerry environment
Copyright © 2010 Pepperweed Consulting.
• Blackberry Enterprise Server 5.0– http://www.resourcecenter.blackberry.com/– http://resourcecenter.blackberry.com/bes.aspx
• HP Operations Manager– https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content
.jsp?zn=bto&cp=1-11-15-28^1745_4000_100__
• HP Operations Manager I– https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content
.jsp?zn=bto&cp=1-11-15-28^37673_4000_100__
• HP Blackberry Smart Plug-In– https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content
.jsp?zn=bto&cp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright © 2010 Pepperweed Consulting.
Q & A