end-to-end management of blackberry enterprise server
DESCRIPTION
The mobile workforce continues to grow each year, and organizations are finding it increasingly difficult to monitor their Blackberry Enterprise Server (BES) environments from end to end. Many solutions monitor the availability of the BES server, but make it difficult to troubleshoot performance issues because they don’t monitor other systems such as AD, SQL Server, and Exchange, which are critical components that BES depends on for end-to-end service delivery. In this session we’ll tell you how HP has partnered with RIM to deliver the new Blackberry Enterprise Server Smart Plug-in for HP Operations Manager for Windows—enabling a holistic approach to monitoring BES. You’ll see how, when coupled with other HP Smart Plug-Ins for Exchange, AD, and SQL Server, the HP Operations Manager console can show and correlate events from the entire Blackberry solution and provide true root-cause notifications. You’ll come away from the session knowing a better way to get visibility into performance and faster time to resolution.TRANSCRIPT
1 copy2010 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice
End-to-end management of Blackberry Enterprise Server
Alex RyalsChief Technology Officer Pepperweed Consulting
Ryan Teichler
HP Sales Manager Carahsoft
Copyright copy 2010 Pepperweed Consulting
Has This Happened to You
ldquoWhy is my email not coming through
I need to hire a Blackberry Czar to fix this thingrdquo
Copyright copy 2010 Pepperweed Consulting
The ProblemIsolated Silos and Event Mgmt
Management of
Blackberry
Enterprise
Servers
Management of
everything else
(AD Exchange
SQL Server etc)
Console 1 Console 2
BES Application Events Server Network
Storage Events
Active
Directory
Issue
Mobile Outage but
why No visibility
to AD issue
There may be a server problem BUT
The BlackBerry management silo can‟t see that
So you have two teams working on the problem
Duplication of effort and more cost in IT Operations
than there should be
Copyright copy 2010 Pepperweed Consulting
The ProblemIsolated Silos and Performance
Management of
Blackberry
Enterprise
Servers
Management of
everything else
(AD Exchange
SQL Server etc)
Console 1 Console 2
BES Application Events Server Network
Storage Events
Exchange
very slow
Mobile Email
Slow No visibility
to Exchange issue
The result
bull Blackberry service depends on more than just a high
performing Blackberry Enterprise Server
bull Inefficient IT Operations because no single console for
all performance issues
bull Poor BlackBerry service levels to the business
Copyright copy 2010 Pepperweed Consulting
The Customer Challenge Ensuring Dependable bdquoMission Critical‟ Mobility
BlackBerry Enterprise Services (BESs) don‟t exist in isolation
Fixing BlackBerry performance issues can be slow unless you can see whole picture
Costly duplicate fix efforts if BESevents monitored in isolation
ldquoWhole picturerdquo must include recent changes and compliance state
Need BES management tightly integrated into same service deskcontrolled incident process as everything else Network
Copyright copy 2010 Pepperweed Consulting
BES Server ArchitectureComplex Set of Interconnected Systems
Copyright copy 2010 Pepperweed Consulting
We Need a Management and Control System That Provideshellip
bull End-to-end monitoring policy setting and alert
management
bull Correlation across BES system components
bull Deep monitoring amp management of each BES system
component including devices
bull Auto-discovery and update of interrelationships
bull Performance benchmarking
bull ldquoSingle pane of glassrdquo for monitoring amp control
bull Remote alert and incident management for 7x24
coverage
Where can we find this type of end-to-end monitoring
of our Blackberry infrastructure
Copyright copy 2010 Pepperweed Consulting
HP and Research in Motion
Blackberry Enterprise Server 50 HP Operations Manager
With the recent partnership between HP and Research in Motion
HP is now providing a full end-to-end monitoring solution for
Blackberry Enterprise Server and connected devices so you are
aware of potential issues before they occur
Copyright copy 2010 Pepperweed Consulting
Blackberry Monitoring Architecture
Exchange SPI
BES SPI
Active Dir SPI
SQL SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
HP BSM
(Operations
Manager i
amp BAC)
Topology Based
Event Correlation
(TBEC)
Collected
BES
discovered
topology data
and events HP
Operations
Manager
Event amp Perf
Mgmt
HP Universal
CMDB
Agent
Agent
Agent
Agent
Agent
Agent
Discovered
Topology
Ent Server SPI
SPI ndash Smart Plug-In
BAC ndash Business Availability Center
BSM ndash Business Service Management
Copyright copy 2010 Pepperweed Consulting
Health
monitoring
bull Log file monitoring and BES
health analysis
bull Amount of available flash memory
per BlackBerry device
bull Last time BES and BlackBerry
device had contact
bull General BES health
bull Event and Service monitoring
Performance
monitoring
bull Messaging server response
times
bull BES database response times
bull Response and delivery times per
BlackBerry user
bull of e-mail messages filtered and
forwarded per BlackBerry device
bull Link Latencies
bull Resource utilization
Metricsbull Graphs for current health amp
trend analysis
bull More than 30 Metrics to
measure health and
Performance from SNMP or BMS
including device metrics
Deploy
bull Allows deployment of BES
related monitoring policies
Service views
bull HP Service Navigator maps of the
Entire BlackBerry Domain
bull Highlight impact of events on
the overall BES service
bull Helps focus on most important
issues
Integration
bull Integrated with HP OMw
bull The data amp alerts are sent to
OM from BlackBerry SPI
bull OM can be integrated with
other HP Software products to
provide a broader solution
bull HP Performance Manager
graphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
Has This Happened to You
ldquoWhy is my email not coming through
I need to hire a Blackberry Czar to fix this thingrdquo
Copyright copy 2010 Pepperweed Consulting
The ProblemIsolated Silos and Event Mgmt
Management of
Blackberry
Enterprise
Servers
Management of
everything else
(AD Exchange
SQL Server etc)
Console 1 Console 2
BES Application Events Server Network
Storage Events
Active
Directory
Issue
Mobile Outage but
why No visibility
to AD issue
There may be a server problem BUT
The BlackBerry management silo can‟t see that
So you have two teams working on the problem
Duplication of effort and more cost in IT Operations
than there should be
Copyright copy 2010 Pepperweed Consulting
The ProblemIsolated Silos and Performance
Management of
Blackberry
Enterprise
Servers
Management of
everything else
(AD Exchange
SQL Server etc)
Console 1 Console 2
BES Application Events Server Network
Storage Events
Exchange
very slow
Mobile Email
Slow No visibility
to Exchange issue
The result
bull Blackberry service depends on more than just a high
performing Blackberry Enterprise Server
bull Inefficient IT Operations because no single console for
all performance issues
bull Poor BlackBerry service levels to the business
Copyright copy 2010 Pepperweed Consulting
The Customer Challenge Ensuring Dependable bdquoMission Critical‟ Mobility
BlackBerry Enterprise Services (BESs) don‟t exist in isolation
Fixing BlackBerry performance issues can be slow unless you can see whole picture
Costly duplicate fix efforts if BESevents monitored in isolation
ldquoWhole picturerdquo must include recent changes and compliance state
Need BES management tightly integrated into same service deskcontrolled incident process as everything else Network
Copyright copy 2010 Pepperweed Consulting
BES Server ArchitectureComplex Set of Interconnected Systems
Copyright copy 2010 Pepperweed Consulting
We Need a Management and Control System That Provideshellip
bull End-to-end monitoring policy setting and alert
management
bull Correlation across BES system components
bull Deep monitoring amp management of each BES system
component including devices
bull Auto-discovery and update of interrelationships
bull Performance benchmarking
bull ldquoSingle pane of glassrdquo for monitoring amp control
bull Remote alert and incident management for 7x24
coverage
Where can we find this type of end-to-end monitoring
of our Blackberry infrastructure
Copyright copy 2010 Pepperweed Consulting
HP and Research in Motion
Blackberry Enterprise Server 50 HP Operations Manager
With the recent partnership between HP and Research in Motion
HP is now providing a full end-to-end monitoring solution for
Blackberry Enterprise Server and connected devices so you are
aware of potential issues before they occur
Copyright copy 2010 Pepperweed Consulting
Blackberry Monitoring Architecture
Exchange SPI
BES SPI
Active Dir SPI
SQL SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
HP BSM
(Operations
Manager i
amp BAC)
Topology Based
Event Correlation
(TBEC)
Collected
BES
discovered
topology data
and events HP
Operations
Manager
Event amp Perf
Mgmt
HP Universal
CMDB
Agent
Agent
Agent
Agent
Agent
Agent
Discovered
Topology
Ent Server SPI
SPI ndash Smart Plug-In
BAC ndash Business Availability Center
BSM ndash Business Service Management
Copyright copy 2010 Pepperweed Consulting
Health
monitoring
bull Log file monitoring and BES
health analysis
bull Amount of available flash memory
per BlackBerry device
bull Last time BES and BlackBerry
device had contact
bull General BES health
bull Event and Service monitoring
Performance
monitoring
bull Messaging server response
times
bull BES database response times
bull Response and delivery times per
BlackBerry user
bull of e-mail messages filtered and
forwarded per BlackBerry device
bull Link Latencies
bull Resource utilization
Metricsbull Graphs for current health amp
trend analysis
bull More than 30 Metrics to
measure health and
Performance from SNMP or BMS
including device metrics
Deploy
bull Allows deployment of BES
related monitoring policies
Service views
bull HP Service Navigator maps of the
Entire BlackBerry Domain
bull Highlight impact of events on
the overall BES service
bull Helps focus on most important
issues
Integration
bull Integrated with HP OMw
bull The data amp alerts are sent to
OM from BlackBerry SPI
bull OM can be integrated with
other HP Software products to
provide a broader solution
bull HP Performance Manager
graphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
The ProblemIsolated Silos and Event Mgmt
Management of
Blackberry
Enterprise
Servers
Management of
everything else
(AD Exchange
SQL Server etc)
Console 1 Console 2
BES Application Events Server Network
Storage Events
Active
Directory
Issue
Mobile Outage but
why No visibility
to AD issue
There may be a server problem BUT
The BlackBerry management silo can‟t see that
So you have two teams working on the problem
Duplication of effort and more cost in IT Operations
than there should be
Copyright copy 2010 Pepperweed Consulting
The ProblemIsolated Silos and Performance
Management of
Blackberry
Enterprise
Servers
Management of
everything else
(AD Exchange
SQL Server etc)
Console 1 Console 2
BES Application Events Server Network
Storage Events
Exchange
very slow
Mobile Email
Slow No visibility
to Exchange issue
The result
bull Blackberry service depends on more than just a high
performing Blackberry Enterprise Server
bull Inefficient IT Operations because no single console for
all performance issues
bull Poor BlackBerry service levels to the business
Copyright copy 2010 Pepperweed Consulting
The Customer Challenge Ensuring Dependable bdquoMission Critical‟ Mobility
BlackBerry Enterprise Services (BESs) don‟t exist in isolation
Fixing BlackBerry performance issues can be slow unless you can see whole picture
Costly duplicate fix efforts if BESevents monitored in isolation
ldquoWhole picturerdquo must include recent changes and compliance state
Need BES management tightly integrated into same service deskcontrolled incident process as everything else Network
Copyright copy 2010 Pepperweed Consulting
BES Server ArchitectureComplex Set of Interconnected Systems
Copyright copy 2010 Pepperweed Consulting
We Need a Management and Control System That Provideshellip
bull End-to-end monitoring policy setting and alert
management
bull Correlation across BES system components
bull Deep monitoring amp management of each BES system
component including devices
bull Auto-discovery and update of interrelationships
bull Performance benchmarking
bull ldquoSingle pane of glassrdquo for monitoring amp control
bull Remote alert and incident management for 7x24
coverage
Where can we find this type of end-to-end monitoring
of our Blackberry infrastructure
Copyright copy 2010 Pepperweed Consulting
HP and Research in Motion
Blackberry Enterprise Server 50 HP Operations Manager
With the recent partnership between HP and Research in Motion
HP is now providing a full end-to-end monitoring solution for
Blackberry Enterprise Server and connected devices so you are
aware of potential issues before they occur
Copyright copy 2010 Pepperweed Consulting
Blackberry Monitoring Architecture
Exchange SPI
BES SPI
Active Dir SPI
SQL SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
HP BSM
(Operations
Manager i
amp BAC)
Topology Based
Event Correlation
(TBEC)
Collected
BES
discovered
topology data
and events HP
Operations
Manager
Event amp Perf
Mgmt
HP Universal
CMDB
Agent
Agent
Agent
Agent
Agent
Agent
Discovered
Topology
Ent Server SPI
SPI ndash Smart Plug-In
BAC ndash Business Availability Center
BSM ndash Business Service Management
Copyright copy 2010 Pepperweed Consulting
Health
monitoring
bull Log file monitoring and BES
health analysis
bull Amount of available flash memory
per BlackBerry device
bull Last time BES and BlackBerry
device had contact
bull General BES health
bull Event and Service monitoring
Performance
monitoring
bull Messaging server response
times
bull BES database response times
bull Response and delivery times per
BlackBerry user
bull of e-mail messages filtered and
forwarded per BlackBerry device
bull Link Latencies
bull Resource utilization
Metricsbull Graphs for current health amp
trend analysis
bull More than 30 Metrics to
measure health and
Performance from SNMP or BMS
including device metrics
Deploy
bull Allows deployment of BES
related monitoring policies
Service views
bull HP Service Navigator maps of the
Entire BlackBerry Domain
bull Highlight impact of events on
the overall BES service
bull Helps focus on most important
issues
Integration
bull Integrated with HP OMw
bull The data amp alerts are sent to
OM from BlackBerry SPI
bull OM can be integrated with
other HP Software products to
provide a broader solution
bull HP Performance Manager
graphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
The ProblemIsolated Silos and Performance
Management of
Blackberry
Enterprise
Servers
Management of
everything else
(AD Exchange
SQL Server etc)
Console 1 Console 2
BES Application Events Server Network
Storage Events
Exchange
very slow
Mobile Email
Slow No visibility
to Exchange issue
The result
bull Blackberry service depends on more than just a high
performing Blackberry Enterprise Server
bull Inefficient IT Operations because no single console for
all performance issues
bull Poor BlackBerry service levels to the business
Copyright copy 2010 Pepperweed Consulting
The Customer Challenge Ensuring Dependable bdquoMission Critical‟ Mobility
BlackBerry Enterprise Services (BESs) don‟t exist in isolation
Fixing BlackBerry performance issues can be slow unless you can see whole picture
Costly duplicate fix efforts if BESevents monitored in isolation
ldquoWhole picturerdquo must include recent changes and compliance state
Need BES management tightly integrated into same service deskcontrolled incident process as everything else Network
Copyright copy 2010 Pepperweed Consulting
BES Server ArchitectureComplex Set of Interconnected Systems
Copyright copy 2010 Pepperweed Consulting
We Need a Management and Control System That Provideshellip
bull End-to-end monitoring policy setting and alert
management
bull Correlation across BES system components
bull Deep monitoring amp management of each BES system
component including devices
bull Auto-discovery and update of interrelationships
bull Performance benchmarking
bull ldquoSingle pane of glassrdquo for monitoring amp control
bull Remote alert and incident management for 7x24
coverage
Where can we find this type of end-to-end monitoring
of our Blackberry infrastructure
Copyright copy 2010 Pepperweed Consulting
HP and Research in Motion
Blackberry Enterprise Server 50 HP Operations Manager
With the recent partnership between HP and Research in Motion
HP is now providing a full end-to-end monitoring solution for
Blackberry Enterprise Server and connected devices so you are
aware of potential issues before they occur
Copyright copy 2010 Pepperweed Consulting
Blackberry Monitoring Architecture
Exchange SPI
BES SPI
Active Dir SPI
SQL SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
HP BSM
(Operations
Manager i
amp BAC)
Topology Based
Event Correlation
(TBEC)
Collected
BES
discovered
topology data
and events HP
Operations
Manager
Event amp Perf
Mgmt
HP Universal
CMDB
Agent
Agent
Agent
Agent
Agent
Agent
Discovered
Topology
Ent Server SPI
SPI ndash Smart Plug-In
BAC ndash Business Availability Center
BSM ndash Business Service Management
Copyright copy 2010 Pepperweed Consulting
Health
monitoring
bull Log file monitoring and BES
health analysis
bull Amount of available flash memory
per BlackBerry device
bull Last time BES and BlackBerry
device had contact
bull General BES health
bull Event and Service monitoring
Performance
monitoring
bull Messaging server response
times
bull BES database response times
bull Response and delivery times per
BlackBerry user
bull of e-mail messages filtered and
forwarded per BlackBerry device
bull Link Latencies
bull Resource utilization
Metricsbull Graphs for current health amp
trend analysis
bull More than 30 Metrics to
measure health and
Performance from SNMP or BMS
including device metrics
Deploy
bull Allows deployment of BES
related monitoring policies
Service views
bull HP Service Navigator maps of the
Entire BlackBerry Domain
bull Highlight impact of events on
the overall BES service
bull Helps focus on most important
issues
Integration
bull Integrated with HP OMw
bull The data amp alerts are sent to
OM from BlackBerry SPI
bull OM can be integrated with
other HP Software products to
provide a broader solution
bull HP Performance Manager
graphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
The Customer Challenge Ensuring Dependable bdquoMission Critical‟ Mobility
BlackBerry Enterprise Services (BESs) don‟t exist in isolation
Fixing BlackBerry performance issues can be slow unless you can see whole picture
Costly duplicate fix efforts if BESevents monitored in isolation
ldquoWhole picturerdquo must include recent changes and compliance state
Need BES management tightly integrated into same service deskcontrolled incident process as everything else Network
Copyright copy 2010 Pepperweed Consulting
BES Server ArchitectureComplex Set of Interconnected Systems
Copyright copy 2010 Pepperweed Consulting
We Need a Management and Control System That Provideshellip
bull End-to-end monitoring policy setting and alert
management
bull Correlation across BES system components
bull Deep monitoring amp management of each BES system
component including devices
bull Auto-discovery and update of interrelationships
bull Performance benchmarking
bull ldquoSingle pane of glassrdquo for monitoring amp control
bull Remote alert and incident management for 7x24
coverage
Where can we find this type of end-to-end monitoring
of our Blackberry infrastructure
Copyright copy 2010 Pepperweed Consulting
HP and Research in Motion
Blackberry Enterprise Server 50 HP Operations Manager
With the recent partnership between HP and Research in Motion
HP is now providing a full end-to-end monitoring solution for
Blackberry Enterprise Server and connected devices so you are
aware of potential issues before they occur
Copyright copy 2010 Pepperweed Consulting
Blackberry Monitoring Architecture
Exchange SPI
BES SPI
Active Dir SPI
SQL SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
HP BSM
(Operations
Manager i
amp BAC)
Topology Based
Event Correlation
(TBEC)
Collected
BES
discovered
topology data
and events HP
Operations
Manager
Event amp Perf
Mgmt
HP Universal
CMDB
Agent
Agent
Agent
Agent
Agent
Agent
Discovered
Topology
Ent Server SPI
SPI ndash Smart Plug-In
BAC ndash Business Availability Center
BSM ndash Business Service Management
Copyright copy 2010 Pepperweed Consulting
Health
monitoring
bull Log file monitoring and BES
health analysis
bull Amount of available flash memory
per BlackBerry device
bull Last time BES and BlackBerry
device had contact
bull General BES health
bull Event and Service monitoring
Performance
monitoring
bull Messaging server response
times
bull BES database response times
bull Response and delivery times per
BlackBerry user
bull of e-mail messages filtered and
forwarded per BlackBerry device
bull Link Latencies
bull Resource utilization
Metricsbull Graphs for current health amp
trend analysis
bull More than 30 Metrics to
measure health and
Performance from SNMP or BMS
including device metrics
Deploy
bull Allows deployment of BES
related monitoring policies
Service views
bull HP Service Navigator maps of the
Entire BlackBerry Domain
bull Highlight impact of events on
the overall BES service
bull Helps focus on most important
issues
Integration
bull Integrated with HP OMw
bull The data amp alerts are sent to
OM from BlackBerry SPI
bull OM can be integrated with
other HP Software products to
provide a broader solution
bull HP Performance Manager
graphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
BES Server ArchitectureComplex Set of Interconnected Systems
Copyright copy 2010 Pepperweed Consulting
We Need a Management and Control System That Provideshellip
bull End-to-end monitoring policy setting and alert
management
bull Correlation across BES system components
bull Deep monitoring amp management of each BES system
component including devices
bull Auto-discovery and update of interrelationships
bull Performance benchmarking
bull ldquoSingle pane of glassrdquo for monitoring amp control
bull Remote alert and incident management for 7x24
coverage
Where can we find this type of end-to-end monitoring
of our Blackberry infrastructure
Copyright copy 2010 Pepperweed Consulting
HP and Research in Motion
Blackberry Enterprise Server 50 HP Operations Manager
With the recent partnership between HP and Research in Motion
HP is now providing a full end-to-end monitoring solution for
Blackberry Enterprise Server and connected devices so you are
aware of potential issues before they occur
Copyright copy 2010 Pepperweed Consulting
Blackberry Monitoring Architecture
Exchange SPI
BES SPI
Active Dir SPI
SQL SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
HP BSM
(Operations
Manager i
amp BAC)
Topology Based
Event Correlation
(TBEC)
Collected
BES
discovered
topology data
and events HP
Operations
Manager
Event amp Perf
Mgmt
HP Universal
CMDB
Agent
Agent
Agent
Agent
Agent
Agent
Discovered
Topology
Ent Server SPI
SPI ndash Smart Plug-In
BAC ndash Business Availability Center
BSM ndash Business Service Management
Copyright copy 2010 Pepperweed Consulting
Health
monitoring
bull Log file monitoring and BES
health analysis
bull Amount of available flash memory
per BlackBerry device
bull Last time BES and BlackBerry
device had contact
bull General BES health
bull Event and Service monitoring
Performance
monitoring
bull Messaging server response
times
bull BES database response times
bull Response and delivery times per
BlackBerry user
bull of e-mail messages filtered and
forwarded per BlackBerry device
bull Link Latencies
bull Resource utilization
Metricsbull Graphs for current health amp
trend analysis
bull More than 30 Metrics to
measure health and
Performance from SNMP or BMS
including device metrics
Deploy
bull Allows deployment of BES
related monitoring policies
Service views
bull HP Service Navigator maps of the
Entire BlackBerry Domain
bull Highlight impact of events on
the overall BES service
bull Helps focus on most important
issues
Integration
bull Integrated with HP OMw
bull The data amp alerts are sent to
OM from BlackBerry SPI
bull OM can be integrated with
other HP Software products to
provide a broader solution
bull HP Performance Manager
graphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
We Need a Management and Control System That Provideshellip
bull End-to-end monitoring policy setting and alert
management
bull Correlation across BES system components
bull Deep monitoring amp management of each BES system
component including devices
bull Auto-discovery and update of interrelationships
bull Performance benchmarking
bull ldquoSingle pane of glassrdquo for monitoring amp control
bull Remote alert and incident management for 7x24
coverage
Where can we find this type of end-to-end monitoring
of our Blackberry infrastructure
Copyright copy 2010 Pepperweed Consulting
HP and Research in Motion
Blackberry Enterprise Server 50 HP Operations Manager
With the recent partnership between HP and Research in Motion
HP is now providing a full end-to-end monitoring solution for
Blackberry Enterprise Server and connected devices so you are
aware of potential issues before they occur
Copyright copy 2010 Pepperweed Consulting
Blackberry Monitoring Architecture
Exchange SPI
BES SPI
Active Dir SPI
SQL SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
HP BSM
(Operations
Manager i
amp BAC)
Topology Based
Event Correlation
(TBEC)
Collected
BES
discovered
topology data
and events HP
Operations
Manager
Event amp Perf
Mgmt
HP Universal
CMDB
Agent
Agent
Agent
Agent
Agent
Agent
Discovered
Topology
Ent Server SPI
SPI ndash Smart Plug-In
BAC ndash Business Availability Center
BSM ndash Business Service Management
Copyright copy 2010 Pepperweed Consulting
Health
monitoring
bull Log file monitoring and BES
health analysis
bull Amount of available flash memory
per BlackBerry device
bull Last time BES and BlackBerry
device had contact
bull General BES health
bull Event and Service monitoring
Performance
monitoring
bull Messaging server response
times
bull BES database response times
bull Response and delivery times per
BlackBerry user
bull of e-mail messages filtered and
forwarded per BlackBerry device
bull Link Latencies
bull Resource utilization
Metricsbull Graphs for current health amp
trend analysis
bull More than 30 Metrics to
measure health and
Performance from SNMP or BMS
including device metrics
Deploy
bull Allows deployment of BES
related monitoring policies
Service views
bull HP Service Navigator maps of the
Entire BlackBerry Domain
bull Highlight impact of events on
the overall BES service
bull Helps focus on most important
issues
Integration
bull Integrated with HP OMw
bull The data amp alerts are sent to
OM from BlackBerry SPI
bull OM can be integrated with
other HP Software products to
provide a broader solution
bull HP Performance Manager
graphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
HP and Research in Motion
Blackberry Enterprise Server 50 HP Operations Manager
With the recent partnership between HP and Research in Motion
HP is now providing a full end-to-end monitoring solution for
Blackberry Enterprise Server and connected devices so you are
aware of potential issues before they occur
Copyright copy 2010 Pepperweed Consulting
Blackberry Monitoring Architecture
Exchange SPI
BES SPI
Active Dir SPI
SQL SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
HP BSM
(Operations
Manager i
amp BAC)
Topology Based
Event Correlation
(TBEC)
Collected
BES
discovered
topology data
and events HP
Operations
Manager
Event amp Perf
Mgmt
HP Universal
CMDB
Agent
Agent
Agent
Agent
Agent
Agent
Discovered
Topology
Ent Server SPI
SPI ndash Smart Plug-In
BAC ndash Business Availability Center
BSM ndash Business Service Management
Copyright copy 2010 Pepperweed Consulting
Health
monitoring
bull Log file monitoring and BES
health analysis
bull Amount of available flash memory
per BlackBerry device
bull Last time BES and BlackBerry
device had contact
bull General BES health
bull Event and Service monitoring
Performance
monitoring
bull Messaging server response
times
bull BES database response times
bull Response and delivery times per
BlackBerry user
bull of e-mail messages filtered and
forwarded per BlackBerry device
bull Link Latencies
bull Resource utilization
Metricsbull Graphs for current health amp
trend analysis
bull More than 30 Metrics to
measure health and
Performance from SNMP or BMS
including device metrics
Deploy
bull Allows deployment of BES
related monitoring policies
Service views
bull HP Service Navigator maps of the
Entire BlackBerry Domain
bull Highlight impact of events on
the overall BES service
bull Helps focus on most important
issues
Integration
bull Integrated with HP OMw
bull The data amp alerts are sent to
OM from BlackBerry SPI
bull OM can be integrated with
other HP Software products to
provide a broader solution
bull HP Performance Manager
graphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
Blackberry Monitoring Architecture
Exchange SPI
BES SPI
Active Dir SPI
SQL SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
OS SPI
HP BSM
(Operations
Manager i
amp BAC)
Topology Based
Event Correlation
(TBEC)
Collected
BES
discovered
topology data
and events HP
Operations
Manager
Event amp Perf
Mgmt
HP Universal
CMDB
Agent
Agent
Agent
Agent
Agent
Agent
Discovered
Topology
Ent Server SPI
SPI ndash Smart Plug-In
BAC ndash Business Availability Center
BSM ndash Business Service Management
Copyright copy 2010 Pepperweed Consulting
Health
monitoring
bull Log file monitoring and BES
health analysis
bull Amount of available flash memory
per BlackBerry device
bull Last time BES and BlackBerry
device had contact
bull General BES health
bull Event and Service monitoring
Performance
monitoring
bull Messaging server response
times
bull BES database response times
bull Response and delivery times per
BlackBerry user
bull of e-mail messages filtered and
forwarded per BlackBerry device
bull Link Latencies
bull Resource utilization
Metricsbull Graphs for current health amp
trend analysis
bull More than 30 Metrics to
measure health and
Performance from SNMP or BMS
including device metrics
Deploy
bull Allows deployment of BES
related monitoring policies
Service views
bull HP Service Navigator maps of the
Entire BlackBerry Domain
bull Highlight impact of events on
the overall BES service
bull Helps focus on most important
issues
Integration
bull Integrated with HP OMw
bull The data amp alerts are sent to
OM from BlackBerry SPI
bull OM can be integrated with
other HP Software products to
provide a broader solution
bull HP Performance Manager
graphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
Health
monitoring
bull Log file monitoring and BES
health analysis
bull Amount of available flash memory
per BlackBerry device
bull Last time BES and BlackBerry
device had contact
bull General BES health
bull Event and Service monitoring
Performance
monitoring
bull Messaging server response
times
bull BES database response times
bull Response and delivery times per
BlackBerry user
bull of e-mail messages filtered and
forwarded per BlackBerry device
bull Link Latencies
bull Resource utilization
Metricsbull Graphs for current health amp
trend analysis
bull More than 30 Metrics to
measure health and
Performance from SNMP or BMS
including device metrics
Deploy
bull Allows deployment of BES
related monitoring policies
Service views
bull HP Service Navigator maps of the
Entire BlackBerry Domain
bull Highlight impact of events on
the overall BES service
bull Helps focus on most important
issues
Integration
bull Integrated with HP OMw
bull The data amp alerts are sent to
OM from BlackBerry SPI
bull OM can be integrated with
other HP Software products to
provide a broader solution
bull HP Performance Manager
graphs
Functionality of the BlackBerry SPIWhat does the Blackberry SPI do
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Service Discovery
View of discovered
BES Services in HP
Operations Manager
for Windows
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Average Delivery Time Exceeded (Policy)
BESPI-001051
bull The time taken to deliver an email
or calendar message to a
BlackBerry device
bull The average delivery time is the
difference between the time when
a transaction is sent to the device
and the time when the device
returns an acknowledgement
bull In this example the user
ldquoDirectorrdquo is not getting good
service
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI Hung Treads on Messaging Agent (Policy)
BESPI-001151
bull The number of user threads that
are detected to be hung
bull In this example there are 30
hung threads Hung
threads can affect
mailcalendar delivery
performance
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
BlackBerry SPI ReportsUser Average Deliver Time
The average delivery time is the difference between the time when
a transaction is sent to the device and the time when the device
returns an acknowledge
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager Tools
Tool Group Tool
Blackberry Administration Cancel Kill Device
Kill Device
Lookup Device ID
Resend Service Book
Send Message
Performance Data Storing Off
Data Storing On
Report Data Delete
Report Data Setup
SPI Administration Blackberry SPI Off
Blackberry SPI On
Import Java Certificate
License Add
License List
License Check
Blackberry Service Discovery
Configure SPI for BES
Configure SPI for BMS
Update SPI for BES Configuration
Update SPI for BMS Configuration
Delete SPI Configuration
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
OMi Event Management Foundation
BSM Foundation Dashboard SLM Alerting MyBSM UCMDB
HP BSM Platform
BSM Dashboard
Users
The BES SPIAdvanced Components with HP BSM
OMi Topology Based
Event CorrelationOMi Health
Perspective Views
APM EUM
BTM
Discovery
SLM Problem
Isolation etc
HP Operations Manager Operations Manager
Console Users
Network
Servers Applications
Storage
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
Blackberry SPIHP Operations Manager i (OMi) with Advanced Correlation
HP Operations Manager i
bull Central console for all infrastructure events
bull Discovered infrastructure components (topology) stored in HP Universal CMDB
bull Topology based event correlation using causal and symptom events
bull Leverage Health Indicators to give you quick visibility to issues
Discovery amp Event
Correlation
HP Operations Manager
bull A client-server application console
bull Auto-discovery of all the BlackBerry Domain services
bull Displays performance graphs of collected metrics
bull Execute tools to manage the BES components
BES Monitoring
Collects the
discovered
topology data and
events and sends
it to OMi
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
HP OMi Discovery Topology View of BES System
Discovered configuration items (servers networks
applications storage business services etc) from most HP
solution are stored in one central CMDB
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
HP OMi Event Management Foundation
Provides the core event management functionality in the BSM platformEvents Filtered
by UCMDB CI
views
Related CI
Dynamically
updated CI
views
Event lifecycle
actions
Assignment
can be
automatic
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
HP OMi Topology Based Event Correlation
bull Not all problems are caused by the BlackBerry Enterprise Server
bull Topology based event correlation allows you to pinpoint cause and symptom
events and to reduce the number of events in the browser
bull Correlation rules can be easily added and modified using the Administration
UI (Correlation Manager)
bull Topology based correlation rules make use of the existing topology in the
UCMDB which includes not only Blackberry components but other IT
components as well
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Slow DatabaseTopology Based Event Correlation
Issue
bull CPU is bottlenecked on SQL Server
bull Slow CPU causes slow database queries
bull BES Dispatcher is impacted by slow database queries
Action
bull Assign Event to Database Specialist
bull BES Dispatcher health will return when database issue is resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
HP OMi Example of Exchange IssueTopology Based Event Correlation
Issue
bull Exchange experiences a performance issue with a mailbox store
bull Mailbox store performance issue causes message delivery slowdown
bull BES Message Agent is impacted by slow Exchange server
Action
bull Assign Event to Exchange Specialist
bull BES Message Agent health will return when Exchange mailbox store issue is
resolved
Cause
Symptom
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
HP OMi Health IndicatorsBlackberry Enterprise Server Message Agent Example
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
The Blackberry SPI and You
Customer Needs Best Practices
bull Easy to create edit deploy
monitoring configurations
bull Monitoring health and
performance of BlackBerry
Domain in distributed
environments
bull Get alerted before a critical
situation happens like hung
threads
bull Status of SRP gateway and the
relay connection
bull Performance data collection of
critical BlackBerry metrics
bull BlackBerry topology discovery
to find the root cause quickly
bull Color coding on service maps
pin-points which services are
down on what machines
bull Monitor BES components
actively to proactive prevent
messages from being delayed
bull Evaluate device message perf
bull Visualization of BlackBerry
Domain
bull Continuous nearly real-time
monitoring of BlackBerry
Enterprise server and devices
bull Preconfigured alarms events
bull Reduced downtime because of
root cause capability
bull Central easy-to use console for
the distributed BlackBerry
Domains
Customer Benefits
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
The Solution The BlackBerry Enterprise Server Smart Plug-in
1 2
Automatically generate a single topology model of your Blackberry infrastructure
cause
symptoms
All performance data goes to one place
Can view performance of each item on the model
All events go to one place
If using OMi model used to group events and find cause event
3
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
Monitoring the Complete BES Environment Provideshellip
bull Simplified monitoring control and reporting
bull Higher uptime due to early identification
and fault detection
bull Lowered TCO to support the BlackBerry
ecosystem
bull Single monitoring console for entire
BlackBerry and applications environment
An End-to-End solution to proactively manage the
whole BlackBerry environment
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
bull Blackberry Enterprise Server 50
ndash httpwwwresourcecenterblackberrycom
ndash httpresourcecenterblackberrycombesaspx
bull HP Operations Manager
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^1745_4000_100__
bull HP Operations Manager i
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^37673_4000_100__
bull HP Blackberry Smart Plug-In
ndash httpsh10078www1hpcomcdahpmsdisplaymainhpms_content
jspzn=btoampcp=1-11-15-28^43278_4000_100__
Additional Resources
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
Copyright copy 2010 Pepperweed Consulting
Q amp A
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
29 copy2010 Hewlett-Packard Development Company LP
To learn more on this topic and to connect with your peers after
the conference visit the HP Software Solutions Community
wwwhpcomgoswcommunity
30
30