encourage the heart (2)

7/31/2019 Encourage the Heart (2)

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Encourage the

BySophio KvachadzeGiorgi Jashiashvili


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Agenda

Introduction

Heart of leadership

The seven essentials of encouraging The encouragement index

Finding your voice

Ways to encourage the heart

Conclusion


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Key Words

v Encourage

v Leaders behavior

v Shared visionv Performance

v Celebrity

v Perception


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Introduction

Encouraging the Heart addresses themost important attribute of a leaderand that is about the principles and

practices that support the basic humanneed to be appreciated. The other fourleadership attributes (challenge the

process, inspire a shared vision, enableothers to act, and model the way) areonly effective if you encourage theheart. This is not a soft approach toleading. It is not for those in leadership


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The Heart of Leadership

Encouragement for Best Performance

Starved for Recognition

Opening Yourself Up A Secret Revealed

Just Say Thank You


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The seven essentials ofencouraging

Set Clear Standards: Commitment Flows from Personal

Values Goals Concentrate Minds

Goals Plus Feedback Keep You

Engaged Encouragement is Feedback


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Expect the Best

Expectations Lead to HighPerformance

Positive Images Create PositivePossibilities

Who Leads the Leaders?

Self-Esteem is a Win for All


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Pay Attention

Ditch the Shiny Badge

Release the Positive

Put Others First Listen With Your Eyes and Heart

Be a Friend and Open Up


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Personal Recognition

Know What They Like

Personalize Means, Culturalize

Think About It


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Tell the Story

The Story Is the Reality

Stories Teach, Mobilize, and Motivate

Great Leaders are Great Storytellers


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How to Tell a Great Story

Identify the actors

State the predicament

Clarify the actor's intentions Describe the actions

Tell how it ended

Include a surprise


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Celebrate Together

A Culture of Celebration

Involving Others in Life

Celebrations Build Community


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Set the example

Credibility is theFoundation

When people perceive theirimmediate managers or their seniormanagers to have high credibility;

they're significantly more likely to: Be proud to tell others they're part

of the organization

Feel a strong sense of team spirit


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The Encouragement Index

Leadership Can Be Learned andthis is supported by researchconducted by the James Kouzes.

If you know yourself, your strengthsand weaknesses, your purpose andhow to achieve it, you possess the

right tools on becoming a leaderbecause leadership developmentstarts with self-development.


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Encouragement Index

The Encouragement Index (EI) is aself evaluation process which liststwenty-one statements about what

leaders do to encourage the heart.You should evaluate yourself based onyour present behavior and not based

on what you think you should bedoing.


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Here are someof the questions thatyou need to evaluate yourself on: ___I express high expectations about what

people are capable of

accomplishing.

___I pay more attention to the positive

things people do than to the negative. ___I personally acknowledge people for

their contributions.

___I tell stories about the special


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Finding Your Voice

Finding your voice is critical tobecoming an authentic leader. Tobe able to find your unique voice,

you should explore your self. Whatare the things that you arecapable of doing? What things can

you share with other people toenrich their lives?


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Its About Caring

The heart of effective leadership is genuinecaring for people. How much do you really careabout the people you lead? If your answer is a

lot then you are on the right path. But you mustconfront yourself with this question daily. Whenyou care deeply, the techniques described inthis book will become genuine expressions ofyour caring. You can become the best leaderthat you can be if you stay in love. When you'rein love with the people you lead, the productsand services you offer, and the customers andclients you serve, you just pour your heart into

it.


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ays o ncourage eHeart

Take time to clarify the values

Post your values

Make sure that SMART goals are set Make sure people get regular,

specific feedback

Walk in another's shoes for a while

Practice smiling

Practice living with encouraging


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Conclusion

Encouraging the heart isabout the dichotomous nature

of leadership. It`s abouttoughness and tenderness.Firmness and fairness. Passion

and compassion. Fortitude andattitude. We have to put our

heart in our business and our


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Thankyou

We love you all

encourage the heart (2)

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