enabling enterprise agility
TRANSCRIPT
© 2016 Information Services Group, Inc. All Rights Reserved.
© 2016 Information Services Group, Inc. All Rights Reserved.
Enabling Enterprise Agility:Optimizing the Use of GBS and TechnologyScott Furlong, Partner
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Achieving agility“Agility is the ability to change the body’s position efficiently. It requires the integration of isolated movement skills using a combination of: Balance Coordination Speed Reflexes Strength Endurance.” -Wikipedia
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Organizational Agility (OA) has a similar definition:OA is the ability to change the organization’s position relative to the market, competition or customers. OA is achieved through the integration of:
Balance of competing objectives: cost, speed and qualityCoordination of various stakeholders, both internal and externalSpeed of decision-making and action or flexible reactions to internaland external stimuliStrength of world-class practices that allow for actionable decisionsEndurance to stick to decisions and initiatives to see them through.
Achieving agility
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STRATEGY MONOLITHIC BIPARTISAN PLURALISTIC CONFEDERATE
1980s 1990s 2000s 2010s 2020s
Service Delivery & Management Strategy Evolution
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CONSTANTS: Shared Services / Captives / Staff Augmentation
SmartphonesWiFi Digitalization/OCRCloud 1.0, Web 2.0 Virtualization
Internet (WWW)EmailCellphonesScanningFax-to-image
Tablets explosionCloudAutomationBI / AnalyticsMobilitySocial media
RoboticsFull-scale automation Artificial intelligenceSmart networks
PagersCassette tapes
TECHNOLOGY & INNOVATION
Evolving service delivery towards GBS
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Global Business Services (GBS) comprises not only the deliveryof services to fulfil demand, but also the operational, tactical and strategic functions that manage the interactions between supply and demand.
How can GBS drive agility?
GBS provides: Strong Coordination Speed of execution Fast enterprise decision making
(Reflexes) World-class processes (Strength) Integrated control (Endurance)
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We are witnessing a confluence of disruptive forces.
Cloud Computing
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Analytics
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Disruptive technology is facilitating agility
Internet of Things
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Cognitive& RPA
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Social Media
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Cognitive computing changes everything.
Changes industries and Positions
Breaks the “Balance paradigm” Creates simultaneous, multi-front
Coordination Accelerates Speed Is Reflexive and capable of
learning Exhibits brute Strength
Cognitive & RPA
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Social media creates agility.
Social Media
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Provides instantaneous Coordination
Allows communication @ the Speed of thought
Is highly Reflexive – viral Exhibits Endurance, which is a
twin-edged sword
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Cloud computing is agile by definition. Balances cost, quality and
resource consumption Increases Coordination between
IT and the business Speeds implementation and
upgrades “Pay by the drink” provides
ultimate flexibility (Reflexes) Strength of the cloud is the
resulting harmonized processes
Cloud Computing
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The IoT connects us all. Changes an organization’s
Position in the marketplace Increases Coordination
between your organization and your customers
Speeds transactions Makes interaction more
Reflexive Builds Strength by sharing data
and transactions
Internet of Things
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Analytics allow for faster, better decisions.
Changes an organization’s Position
Balances need for accuracy and lack of time
Speeds decision-making Strengthens decisions by
“managing by fact”
Analytics
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The disruption is here and now.Traditional business models are being disrupted everyday and from everywhere. This disruption is made possible by digital innovation.
The disruption is most prominent in customer-facing businesses such are retail, travel, media and financial services.However, industries such as manufacturing and energy will not be left untouched by this revolution.
Digital MarketsAggregators
Efficient energySocial Media
Mobile paymentsCrowdsourcing
Digital Banks
Internet of Things
Autonomous vehicles
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But GBS and technology can tackle that disruption.
Organizational agility can change an organization’s Position for the better.
Global Business Services (GBS) can help an organization take advantage of their agility.
Disruptive technology can facilitate becoming increasingly agile.
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