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PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

www.PROJECT-CONSULT.com© PROJECT CONSULT 2012

Postfach 20 25 5520218 Hamburg

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© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> 10. Apr 2023 / Quelle: PROJECT CONSULT 1

Records Management – definitions, principles, standards and trends

Dr. Ulrich Kampffmeyer

Stuttgart, 25.10.2012

DMS EXPO 2012 International Business Day

Records Management: definitions, principles, standards and trends DMS EXPO International Business TrackDr. Ulrich Kampffmeyer 2


Agenda

# Definitions: Records and Records Management

# Principles: The 8 GARP General Accepted

Principles of Record Keeping

# Standards: ISO 30300, ISO 30301, ISO 16175,

MoReq2010, OMG and the rest of the bunch# Trends:

Challenges for records management and the new role of the records manager

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Records Management: definitions, principles, standards and trends DMS EXPO International Business TrackDr. Ulrich Kampffmeyer

# DEFINITIONS & TERMINOLOGY



Definitions: Record

Established: Definition „Record“ (ISO 15489, Part 1)

“Information created, received, and maintained as evidence and information by an organization or person, in pursuance of legal obligations or in the transaction of business.”

Source: ISO 15489-1:2001 Information and Documentation - Records Management – Part 1 : General



Definition: Record

New: Definition „Record“ ISO 30300

“Information created, received, and maintained as evidence and /or as an asset by an organization or person, in pursuance of legal obligations or in the transaction of business or for its purposes, regardless of medium, form or format.”

Source: http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=53732



Definition: Record

Definition „Record“ from PROJECT CONSULT (1)

„Records can be defined by their attributes like business value, legal value, context, integrity, persistence, authenticity, defined metadata, consistency, classification, and more. These attributes separate records from other types of documents and information objects.“

Source: Dr. Ulrich Kampffmeyer



Definition: Records Management

Established: Definition „Records Management“ (ISO 15489, Part 1)

“Field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records.”



Records Management: ISO 15489

• Relevant for document management in the private and public sectors, and for archiving

• Definition of the importance, function and elements of document management systems

• The standard does not go substantially beyond a definition of the subject matter

• Lowest common denominator of the participating countries

• Applies to any media type; electronic, paper and other physical formats

• Problematic terminology in German translation, for example “Records Management” = “(paper) document management”




New: Definition „Records Management“ (ISO 30300)

• ISO 30300 refers to a Records Management System

• A Records Management System captures and manages records and makes them longterm accessible

• Cooperation between human processes and technologies to control records

• The „Management System for Records" manages and controls a company regarding its records liable to retention




Definition „Records Management“ from PROJECT CONSULT (1)

Records Management is the systematic and controlled management of information that must be retained, be it of political, social, legal, executive, business, organizational or administrative nature.

A key element of records management is compliance with legal, regulatory, business, ethical and other requirements.





Definition „Records Management“ from PROJECT CONSULT (2)

Records Management differs from document management by:

• Independance of the physical format and represwentation of the information object or document

• Dedicated classification and declaration of information as record

• Classification systems, filing plans or other filing structures for organized filing of informations

• Thesaurus or controlled terminolgy-based unambiguous indexing of informations

• Management of retention schedules and deletion schedules

• Protection of information according to their qualities, to some extent up to individual content components in records

• Use of international, industry-specific or at least enterprise-wide standardized metadata that clearly identifies and describes stored business content.




Definition: Record Keeping

• Record Keeping is another term, described by ARMA in eight principles „Generally Accepted Record Keeping Principles“ (GARP) and largely identical with the Records Management scope.

• Record Keeping includes the management of information objects with regard to the recent and future regulatory and legal requirements for companies as well as to supporting measures to minimize risks.

• Records Keeping can be seen as theoretical basement for Records Management.

Source: http://www.arma.org/garp/garp.pdf

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# PRINCIPLES



ARMA

• International Association of Records Manager „ARMA Association of Records Managers and Administrators“

• Founded 1955, more than 11.000 members (Records managers, archivists, librarians, imaging specialists, legal professionals, IT managers, consultants, teachers/tutors etc.); meanwhile with a Chapter in Switzerland, too

• Also administrative authority for guidelines for electronic Records Management in USA

• Published in 2011: general principles for Records Keeping (GARP - Generally Accepted Record Keeping Principles)



GARP by ARMA

1. Principle of Accountability

2. Principle of Integrity

3. Principle of Protection

4. Principle of Compliance

5. Principle of Availability

6. Principle of Retention

7. Principle of Disposition

8. Principle of Transparency



1) Principle of Accountability

An organization shall assign a senior executive who will oversee a recordkeeping program and delegate responsibility to appropriate individuals, adopt policies and procedures to guide personnel, and ensure auditability.• The senior executive in charge should establish a method to

design and implement a structure to support the recordkeeping program.

• Governance structure should be established for program development and implementation.

• Necessary components include an accountable person and a developed program.

• A recordkeeping program should have documented and approved policies and procedures to guide its implementation.

• Auditability enables the program to validate its mission and be updated as appropriate.



2) Principle of Integrity

A recordkeeping program shall be constructed so the records and information generated or managed by or for the organization have a reasonable and suitable guarantee of authenticity and reliability. Integrity of records in a recordkeeping environment should include the following:• Correctness of and adherence to the policies and

procedures of the organization• Reliability of the information management training and

direction given to the employees who interact with all systems

• Reliability of the records created• An acceptable audit trail• Reliability of the systems that control the recordkeeping

including hardware, network infrastructure, and software



3) Principle of Protection

A recordkeeping program shall be constructed to ensure a reasonable level of protection to records and information that are private, confidential, privileged, secret, or essential to business continuity.



4) Principle of Compliance

The recordkeeping program shall be constructed to comply with applicable laws and other binding authorities, as well as the organization’s policies.

The duty of compliance affects a recordkeeping system in two ways:

1. The recordkeeping system must contain information showing that the organization’s activities are conducted in a lawful manner.

2. The recordkeeping system is itself subject to legal requirements such as requirements to maintain tax or other records.



4) Principle of Compliance

It follows from this that every organization must:• Know what information must be entered into its

records to demonstrate that its activities are being conducted in a lawful manner

• Enter that information into its records in the manner prescribed by law

• Maintain its records in the manner and for the time prescribed by law



5) Principle of Availability

An organization shall maintain records in a manner that ensures timely, efficient, and accurate retrieval of needed information.

Organizations must have the ability to identify, locate, and retrieve the records and related information required to support its ongoing business activities. These records are used by:• Individuals and groups to reference, share, and

support their work• Legal and compliance for discovery and regulatory

review purposes• Numerous corporate functions to validate

management decisions and account for the resources of the organization.



6) Principle of Retention

An organization shall maintain its records and information for an appropriate time, taking into account legal, regulatory, fiscal, operational, and historical requirements.

The retention program is based on the concept that information has a life cycle, which is the time period from the creation of a record to its final disposition.

Organizations make retention decisions based on the content and purpose of records. Retention periods are determined by following these requirements:• Legal and regulatory• Fiscal• Operational• Historical



7) Principle of Disposition

An organization shall provide secure and appropriate disposition for records that are no longer required to be maintained by applicable laws and the organization’s policies.

• At the completion of the retention period for an organization’s records, the records must be designated for disposition:

• In many cases: the disposition for records will be destruction. • In other cases: the records may be returned to clients,

transferred to another organization in connection with a divestiture, or transferred for ongoing preservation to an historical archives, library, or museum.

• In all instances: the organization must make a reasonable effort to ensure that all versions and copies of the records are included in the disposition.

• The organization must also document its disposition process.



8) Principle of Transparency

The processes and activities of an organization’s recordkeeping program shall be documented in an understandable manner and be available to all personnel and appropriate interested parties.

It is in the best interest of every organization, and of society in general, that all parties clearly understand:• The organization conducts its activities in a lawful and

appropriate manner.• The recordkeeping system accurately and completely

records the activities of the organization.• The recordkeeping system is itself structured in a lawful

and appropriate manner.• Activities conducted to implement the recordkeeping

program are conducted in a lawful and appropriate manner.

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# STANDARDS



Records Management is about control!

Rank growth we would not allow in a Records Management itself: there are far too many overlapping and competing Record Management standards.

Rank, wild, unchecked, uncontrolled growth

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ISONORMS



ISO 15489:2001

ISO 15489-1:2001 Information and documentation -- Records management -- Part 1: General

ISO/TR 15489-2:2001 Information and documentation -- Records management -- Part 2: Guidelines

Orientation:• General / High Level

• Adequate for Records Management Policies

• Technology impartial• International• All industries• No „true“, „authorized“ certification (changing …)

http://www.iso.org/iso/home/store/catalogue_tc/catalogue_detail.htm?csnumber=31908



ISO 15489:2001

In accordance with ISO 15489 records must have:

• Authenticity• Trustworthiness & credability• Integrity• Usability



ISO 22310:2006

ISO 22310:2006 Information and documentation -- Guidelines for standards drafters for stating records management requirements in standards

• Enables the appropriate inclusion of records requirements according to ISO 15489-1, ISO / TR 15489-2 and 23081-1 in other standards, which require the creation and retention of records

• Clarification of the different elements, which must be considered for a comprehensive Records-Management-Framework



ISO 23081-1:2006

ISO 23081-1:2006 Information and documentation -- Records management processes -- Metadata for records -- Part 1: Principles• Contains the principles of Records Management

Metadata• These principles apply through time to:

• Records and their metadata• All processes, associated with records • Every system, to whom belong the records • Every organization, responsible for records

management



ISO/TS 23081-2:2009

ISO/TS 23081-2:2009 Information and documentation --

Managing metadata for records -- Part 2: Conceptual and implementation issues• Create the framework for the definition of metadata

elements corresponding to the principles and implementation suggestions from ISO 23081-1:2006

• Objectives:• Standardized descriptions for records• Create a general understanding for aggregation, to

generate interoperability of records and relevant informations between organizational systems

• Enable re-use and standardization of metadata so records can be managed long-term, cross-application and independent of place



ISO 23081-3:2011

ISO 23081-3:2011 Information and Documentation -- Records Management Processes-Metadata Records• Provides guidance on conducting a self-assessment on records

metadata in relation to the creation, capture and control of records.

• The self-assessment helps to:• Identify the current state of metadata capture and management in

or across organizations;• Identify priorities of what to work on and when;• Identify key requirements from ISO 23081-1:2006 and ISO 23081-

2:2009;• Evaluate progress in the development of a metadata framework for

the implementation of specific systems and projects;• Evaluate system and project readiness (move to the next phase in

a system or project) when including records metadata functionality in a system. A records metadata readiness evaluation is provided for key steps from project inception through to the implementation/maintenance phase



ISO/TR 26122:2008

ISO/TR 26122:2008 Information and documentation --Work process analysis for records• Provides guidance on work process analysis from

the perspective of the creation, capture and control of records.

• It identifies two types of analyses, namely1. Functional analysis (decomposition of functions into

processes), and

2. Sequential analysis (investigation of the flow of transactions).



ISO 13008:2012

ISO 13008:2012 Information and documentation -- Digital records conversion and migration process (replaces ANSI/ARMA 16-2007 “The Digital Records Conversion Process”) • Provides guidance on the organizational and

business framework for conversion and migration to the electronic environment, and an understanding of recordkeeping requirements in that process.

• The procedures do not comprehensively cover 1. Backup systems

2. Preservation of digital records

3. Functionality of trusted digital repositories; or

4. The process of converting analogue formats to digital formats and vice versa



ISO/TR 13028:2010

ISO/TR 13028:2010 Information and documentation --Implementation guidelines for digitization of records• ISO/TR 13028 is applicable for use in the design and

conduct of responsible digitization by all organizations undertaking digitization, either business process digitization or back capture digitization projects for records management purposes, as outlined in ISO 15489-1:2001 and ISO/TR 15801:2009.

• ISO/TR 13028 is not applicable to: • Capture and management of born-digital records• Technical specifications for the digital capture of records• Procedures for making decisions about records' eventual

disposition• Technical specifications for the long-term preservation of digital

records• Digitization of existing archival holdings for preservation

purposes



ISO/TR 15801:2009

ISO/TR 15801:2009 Document Management --Information Stored Electronically --Recommendations for Trustworthiness and Reliability• Describes the implementation and operation of document

management systems that can be considered to store electronic information in a trustworthy and reliable manner.

• ISO/TR 15801is for use by any organization that uses a document management system to store authentic, reliable and usable/readable electronic information over time. Such systems incorporate policies, procedures, technology and audit requirements that ensure that the integrity of the electronic information is maintained during storage.

• ISO/TR 15801does not cover processes used to evaluate whether information can be considered to be authentic prior to it being stored or imported into the system.



ISO 16175-2.2:2011

• ISO 16175-1:2010 Information and documentation -- Principles and functional requirements for records in electronic office environments -- Part 1: Overview and statement of principles

• ISO 16175-2:2011 Information and documentation-- Guidelines and functional requirements for records in electronic office environments

Originally developed by the ICA International Council on Archives as ICA-Req / ICA-ISDF



ISO 16175-2.2

Objective:• ISO 16175-2.2 refers to Good – Practice-methods

and policies, risks and their reduction for:• The improvement of the Records Managements in

companies• The support of company requirements, leading to a

more effective and efficient operation• A Compliance supported, save operation• The development of key principals for a functioning

and automated RM-System• A common „language“ for provider and user



ISO 30300:2011

ISO 30300:2011 Information and documentation -- Management systems for records -- Fundamentals and vocabulary

Content:

1) Management standards for records

2) Fundamental explanations

3) Core principles of records systems

4) Terminology and definitions of records systems



ISO 30300:2011

ISO 30300:2011 Information and documentation -- Management systems for records -- Fundamentals and vocabulary

Fundamentals and vocabulary:Objective:

• Principals for using records management systems (electronic and physical)

• Specification of process-oriented dispositions• Specification of the role of the “Top Management“• Definitions of the used terminology within the

ISO 30300



ISO 30301:2011

ISO 30301:2011 Information and documentation -- Management systems for records -- Requirements

Content:• Functional requirements for a records system• Requirements for a certification of the records

system implementing the ISO 30301 specification



ISO 30301:2011

ISO 30301:2011 Information and documentation -- Management systems for records -- Requirements

Objective:• Specification of the requirements for a records

system• Guidelines for a records management policy for an

enterprise• Support for achieving optimal enterprise goals by

implemating a compliant records systems• Refers to all kinds of forms of organisations



Definitions ISO 15489, ISO 30300 & ISO 30301

„records management system“, „management system for records“ & „records system“

ISO 15489 “A ‘management system for records’ is the management system to direct and control an organization with regard to records. It focuses on controlling the organization.”

ISO 30300A ‘records system’ is an information system which captures, manages and provides access to records over time. It is usually a combination of people, processes, tools and technology specifically to control records.



PD ISO/TR 17068

PD ISO/TR 17068 Information and documentation -- Records Management -- The Trusted Third Party Repository for Electronic Records• Responsible committee:

IDT/2/17 Archive/Records Management• Status: Approval• This standard is still under development and will be

categorized in: • General • Terminology• Standardization & Documentation• Information sciences • IT applications

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OTHER STANDARDS

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ICAINTERNATIONAL COUNCIL ON ARCHIVES



ICA - Req

ICA International Council on Archives:

ICA-Req: Principles and Functional Requirements for Records in Electronic Office Environments• Objective:

to define global uniform principles and functional requirements for software used to generate and manage electronic records

• Organized into three modules:• Module 1: Overview and Statement of Principles• Module 2: Guidelines and Functional Requirements

for Electronic Records Management Systems• Module 3: Guidelines and Functional Requirements

for Records in Business Systems

• Based on various information elements



ICA – Req: Scope

• ICA Committee of Best Practices and Standards (CBPS): International Standard for Describing Functions (ICA-ISDF)

• This standard has different information elements• General in character

• Also for SMEs• Also for developing countries

• Often „archival“ tendancy• Certification is planned



ICA-Req

The ICA-Req Suite of principles and functional requirements is organized in three moduls:

Module 1 Overview and Statement of Principles

Module 2 Guidelines and Functional Requirements forElectronic Records Management Systems

Module 3 Guidelines and Functional Requirements forRecords in Business Systems

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DLM FORUM



MoReq®

European Commission and DLM Forum:

Model Requirements for the Management of Electronic Records MoReq®

• MoReq is not quite a standard, more a guideline and a Code of Best Practice

• Used like a de facto standard• Applies to the establishment and operation of document

management and archive systems• Focus of MoReq is on the handling of electronic documents.

Paper-based documents have become tangential• Intended for public and private sectors• MoReq was adopted by several national public sector

standardization organizations

• To fulfill the reqirements can be necessary for Records Management solutions

• “Pendant” of the american standard DoD 5015.2MoReq ®, MoReq2 ® und MoReq2010 ® are registered trademarks of the DLM Foundation, United Kingdom, http://www.DLMForum.eu, see also http://bit.ly/NyO4jN



MoReq®

• MoReq® was developed in 2000/2001 within the framework of the European IDA project. Supporting organization was the DLM Forum, funded by the European Commission.

• MoReq® was supposed to be the European recommendation for Records Management for all documents of the government agencies of the European member states and the European Commission. It never came to it.

• MoReq® was published in 2001 and translated into many languages.

• MoReq® was not supported by technical specifications, a test procedure or a certification. For this reason it was not implemented by vendors of records management systems. After publishing MoReq2® the original MoReq® was inofficially referred to as MoReq1®.



MoReq2®

MoReq2®

• was an evolutional further development of MoReq® (now often reffered to as MoReq1® )

• better, modularized and extended MoReq1® • updated MoReq1® regarding new technologies and regulations• concurs with other norms and standards (ISO 15489, ISO

23081)• supplemented MoReq1® by XML scheme, test suite and a

certification procedure for software products under the leadership of the DLM Forum (since 2010 DLM Foundation)

MoReq2® was published electronically and in print in february 2008. The development and certification of MoReq2® was defacto closed in 2009.The MoReq2® specification is still translated and used as standard for describing functionality of Records Management solutions.



MoReq2010®

• 2009 the revision of MoReq2® was determined (reasons: complexity and missing acceptance by vendors)

• The revised standard is named MoReq2010®, and MoReq® now stands for „Modular Requirements for Records Systems“

• June 2011: MoReq2010® specification 1.0 was published as PDF. The print version is available free of charge by http://bookshop.europa.eu/en/modular-requirements-for-records-systems-pbKAAF11S01/

• In 2012 further still missing modules of MoReq2010® were provided for reviews. The specification still does not cover all areas of functionality as originally planned. MoReq2010® although is already exceeding MoReq2®

• MoReq2010® provides a technical view useful for records system product designers and programmers

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(Outdated) MoReq® Roadmap



The High-level of MoReq2010®



MoReq2010® Consultation Portal

• For evaluation and discussion the DLM Forum in 2012 submitted two additional plug-in & extension modules

"402 File Aggregations and Volumes"

"502 Security Categorization Service“

• Drafts were published on the DLM Forum website and the consultation has been closed lately



MoReq2010® extension modules

File Aggregation / Container



MoReq2010® extension modules

Security

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OMG



OMG Records Management

• Specification for Records Management Services, Submission to the Object Management Group

• Contains models for Software-Services• Area of application given by the "Platform

Independent Model (PIM)“, fundamental: OMG MDA Framework

• Three special technologic implementations:• PSM-1 – Web Services definition for Records

Management Services in Web Service Description Language (WSDL)

• PSM-2 – A Records Management Service XSD. • PSM-3 – An Attribute Profile XSD.

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NATIONAL STANDARDS



US Department of Defense - DoD 5015.2

DoD 5015.2 still is internationally and with system vendors the most

widespread and accepted standard

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ANSIARMAAIIM



ANSI/ARMA 19-2012

American National Standard ANSI-ARMA 19-2012:

Policy Design for Managing Electronic Messages• Sets forth the requirements for a policy guiding the

management of electronic messages as records throughout their life cycle - from creation to final destruction or disposition

• Extends to text-based electronic messages or communications, including e-mail (and related attachments/metadata), instant messaging, and text messaging

• Does not include requirements for video messaging, voicemail/audio-based messaging applications, and other electronic messaging platforms within the context of social media



ANSI/ARMA 5-2010

American National Standard ANSI-ARMA 5-2010

Vital Records Programs: Identifying, Managing, and Recovering Business-Critical Records • Provides guidance for establishing vital records

management programs to identify, assess, and protect vital records

• Estimates the impact on the organization in the event of the destruction or loss of records



ANSI/ARMA 18-2011

American National Standard ANSI-ARMA 18-2011:

Implications of Web-Based, Collaborative Technologies in Records Management • Provides guidance for policymaking and processes

in the use of Web portals, wikis, blogs, mash-ups and related collaborative team technologies

• Includes best practice recommendations



ANSI/AIIM TR31-2004

ANSI/AIIM TR31-2004:

Legal Acceptance of Records Produced by Information Technology Systems• This report is a 2004 composite of material published in 1992-1994 as

ANSI/AIIM TR31-1992, ANSI/AIIM TR31-1993, and ANSI/AIIM TR31-1994 (Part III)

• Those reports dealt with the admissibility in USA federal and state courts of printouts of document and data records that are stored digitally

• The reports gave performance guidelines and a self-assessment checklist to help ensure the admissibility and trustworthiness of the printouts.

• Part I gives an overview of evidence law• Part II presents a performance guideline for the legal acceptance of

records produced by IT systems• Part III offers a self-assessment for accomplishment of the

performance guideline. • Much of the material applies also to system environments that are

entirely digital

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GERMANY



Germany

In Germany the term „Records Management“

is not in use.

The translation from ISO 15489„Schriftgutverwaltung“

meets neither philosophy nor concept nor functionality of Records Management.



Germany: OkeVa

Organization concept for electronic administrative work for the public sector („Organisationskonzept elektronische Verwaltungsarbeit“)• Successor (and replacement) of DOMEA• May 2012 published by Federal Ministry of the

Interior• Core strategic elements:

• Electronic records (E-Akte) including electronic long-term storage and disposition

• Electronic process support by: electronic workflow, electronic cooperation and administrative processes

• „DOMEA-compatible product“ certification is no longer continued and a certification has not been implemented for OkeVa



Germany: OkeVa

The organization concept is build as a modular system.

In 2012 the following modules are available:• Guideline for the responsible managers• Basics and analysis of requirements• Electronic records („E-Akte“ – electronic binder)• Electronic workflow• Electronic cooperation• Project guideline

More modules are under development or planned:• Electronic long-term storage (work in progress)• Electronic mailroom and signature; including De-Mail

(work in progress)• Scan-process (work in progress)• Data protection, personell data and privacy (planned)• E-Administrative process and case management (planned)



OkeVa

Germany wants to learn from the„debacle“ of DOMEA:

more simple, straight forward, modular, up-to-date - and without certification of products.

But - the new organization concept

is already overloaded by German „specialities“

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AUSTRALIASWITZERLANDAUSTRIABRASILFINLANDCANADANEW ZEALANDNORWAY

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Other international standards

Country Abbreviation Title

Australia AGRMS Australian Government Recordkeeping Metadata Standard Version 2.0

AGLS Australian Government Locator Service, published as AS Australian Standard 5044-2010

AS 5090:2003 AS Australian Standard:Work process analysis for recordkeeping

Switzerland GEVER Elektronische Geschäftsverwaltung

Austria ELAK Elektronischer Akt

Brasil e-ARQ Brasil (v1.1)

Modelo de Requisitos para Sistemas Informatizados de Gestão Arquivística de Documentos, v1.1

Finland SÄHKE2 Sähköisten asiakirjallisten tietojen käsittely, hallinta ja säilyttäminen

Canada CAN/CGSB-72.34-2005 (“72.34”)

Electronic Records as Documentary Evidence

New Zealand DRS Digital Recordkeeping Standard

Norway NOARK 5 Norwegian Archive Standard



Wouldn`t it make sense „to forget“ all national and technical standards of

Records Management

and use a simple – but worldwide valid –

guideline like GARP General Accepted Records Keeping Principles instead?

Uncontrolled growth of „standards“

84



# TRENDS



Create order

„Records Management“

vs.

Search in chaotic repositories

„Enterprise Search“



Trends

Googlerisation & Consumerisation

do not match with Records Management philosophy and requirements



Records Management vs. Enterprise Search

Theses

• Enterprise Search is the „natural enemy“ of classified, datenbase managed and with metadata enabled „Records Management“.

• One expects to find everything in one slot by a simple query – time-consuming faceted search is „out“.

• Automatic classification is the key to overcome the bottleneck of information capture.

• Compliance requirements currently seem to be the last „firewall“, perhaps even the „last stand“ of traditional records managements



The traditional funnel concept – outdated?

Many documents

Some records

Few Archive objects



The essential question is:

Facing the raising flood of information, big data -

how do we manage efficientlywithout tormenting manual sysyphus work and

with safeguarding the necessary quality of metadata,

the step from document to record and

the step from record to archive object?

Lifecycle



Explosion of Corporate Data

Source: http://www.it.com/images/datagrowth.png



Dependence…

The dependence on electronic information is underestimated.

The dependence on the availability of electronic information is constantly growing. Virtually all public areas, our economy and our government work with electronic information only. If not available, we are unable to work – or to survive in future.

Availability, completeness and correctness of information already is an existential question.

… on the correctness and availability of information.



Digital Natives – a false hope?

Many believe that the up-and-coming generation, grown up with Web 2.0, mobile & gaming console is better prepared to succeed in the electronic virtual world. This is a false conclusion!

Digital Natives are often only able to use intuitive surfaces, a superficial wipe without knowledge of the technologies and information structures below.

The need for information professionals grows and there is not enough education.

Source: Ulrich Kampffmeyer



Information Management Professionals

Information Management Professionals are needed – now!

Archivists, librariens, documentarists – they must change to become information managers!

They have move out from the cellars and shelf prisons, move up from the end of the information lifecycle to the origin, where information is designed, received or created.

They must become reponsible for the process of information management from the beginning.

Source: Ulrich Kampffmeyer



© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002

© PROJECT CONSULT 2002

Information has to be managed, to be used as knowledge, to be used in processes,

to be of value!

The Value of Information – a Challenge



© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002

© PROJECT CONSULT 2002

More information – and in German language?

The PROJECT CONSULT Records Management Fachtag November

27th, 2012, Offenbach

with d.velop, Iron Mountain, qumram, SAPERION, SER and other RM

specialists

Records Management Fachtag 2012

PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

www.PROJECT-CONSULT.com© PROJECT CONSULT 2012

Postfach 20 25 5520218 Hamburg

98


It was a pleasure speaking to you!

Ulrich KampffmeyerEmail: [email protected]

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