OnStar

Owner’s

Guide

withGETTING STARTED

OnStar

Emergency Security Navigation Connections Diagnostics

Use the following steps to get the most from the OnStar service:

Welcome to OnStar!

Welcome to OnStar and congratulations on the purchase of your new vehicle! This vehicle is equipped with a comprehensive in-vehicle safety, security, diagnostics and communications system. This Owner’s Guide will assist you in becoming familiar with all the functions and services of the OnStar system. For additional information, push the button to talk to an Advisor or visit us at onstar.com.

Safe. Secure. Simple.

• Push the button for a welcome call with one of our specially trained Advisors. OnStar Advisors are available to help you 24 hours a day, 7 days a week. Never hesitate to push the

button to talk to an Advisor.

• Provide your in-case-of-emergency (ICE) information, so we can quickly contact someone if you, or emergency responders, request it.

• Enroll in the OnStar Vehicle Diagnostics monthly email program to help ensure your vehicle’s key systems are running at peak performance.

• Place the stickers from the OnStar Glove Box Kit onto your vehicle’s windows. If you lock your keys in your vehicle, the OnStar number will be right there in front of you, so you will not have to search for it.

OnStarGetting Started ............................................................................................................. 2

OnStar Buttons ............................................................................................................ 3

EmergencyAutomatic Crash Response .......................................................................................... 4Crisis Assist .................................................................................................................. 5First Assist ................................................................................................................... 5 Being a Good Samaritan ............................................................................................... 5AMBER Alert ................................................................................................................ 5

Security Stolen Vehicle Assistance ............................................................................................. 6 Remote Ignition Block .................................................................................................. 6Stolen Vehicle Slowdown .............................................................................................. 6Roadside Assistance .................................................................................................... 6Remote Door Unlock .................................................................................................... 7Remote Horn and Lights .............................................................................................. 7OnStar Subscriber Window Stickers .............................................................................. 7

NavigationGetting Your Route ....................................................................................................... 8OnStar eNav ................................................................................................................. 9OnStar Destination Download ....................................................................................... 9Turn-by-Turn Navigation Voice Commands............................................................. 10-11Radio Displays (if equipped) .................................................................................. 12-13

ConnectionsHow to Make and Store Calls ...................................................................................... 14How to Get Your Vehicle’s Number ............................................................................. 15 Hands-Free Calling Voice Commands ......................................................................16 Advisor Record Feature .............................................................................................. 16 How to Recall Recorded Information .......................................................................... 16 Voice Recognition Tips ............................................................................................... 17 How to Check and Buy Minutes ................................................................................. 17Accessing Voice Mail ............................................................................................. 18-19OnStar mobile app ................................................................................................ 20-21

DiagnosticsOnStar Vehicle Diagnostics Email ............................................................................... 22On-Demand Diagnostics ............................................................................................. 23

OnStar SavingsHow OnStar Can Help Pay for Itself ....................................................................... 24-25

Additional Information .............................................................................................. 26-29

Table of Contents

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Getting Started

OnStar System Status Light

• Solid Green - the OnStar* system is ready.

• Flashing Green - when you are on a call.

• Red - indicates a problem. Push the button or call 888.4.ONSTAR (1.888.466.7827) to speak to an OnStar Advisor.

The OnStar system status light is next to the OnStar buttons. The status light indicates that the OnStar system is working.

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Hands-Free Calling ButtonOnStar makes staying in touch on the road easy with hands-free, voice-activated calling that’s built right into the vehicle. Push the button to: • Make a call, end a call and answer an incoming call.• Give OnStar Hands-Free Calling voice commands.• Give OnStar Turn-by-Turn Navigation voice commands.

OnStar Blue ButtonPush the button to be connected to a specially trained OnStar Advisor who can verify all of the account information and answer any questions about the system. • Update in-case-of-emergency contact information.• Get driving directions.• Receive On-Demand Diagnostics; check the vehicle’s key operating systems.• Receive Roadside Assistance.

Red Emergency ButtonIn an emergency, push the button to get a priority connection to a specially trained OnStar Emergency Advisor available 24/7. • Get help if you have an emergency. • Be a Good Samaritan or respond to an AMBER Alert.• Get Crisis Assist help and evacuation routes.

* OnStar services require vehicle electrical system (including battery), wireless service and GPS satellite signals to be available and operating for features to function properly. OnStar acts as a link to existing emergency service providers. Subscription Service Agreement required. Call 1.888.4.ONSTAR (1.888.466.7827) or visit onstar.com for OnStar Terms and Conditions, Privacy Statement and details and system limitations.

OnStar ButtonsGetting Started

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* OnStar acts as a link to existing emergency service providers. Visit onstar.com for vehicle availability, details and system limitations.

With Automatic Crash Response, you have the peace of mind knowing that you can get the help you need, even if you can’t ask for it.

• In the event of a crash, air bag sensors can automatically alert an OnStar Emergency Advisor who is immediately connected into your vehicle to see if you need help.

• Even if you can’t respond, the Advisor can request that emergency help be sent to your vehicle’s exact GPS location.

• On most newer models, built-in crash sensors can also automatically alert OnStar even if your air bags don’t deploy.

• The Advisor can relay critical crash details, such as the type of crash, rollover status, whether air bags have been deployed, and severity of injury, to emergency responders, so they are better prepared to treat you at the scene.

For more information on Automatic Crash Response, visit onstar.com

Note: It’s a good idea to provide OnStar with your in-case-of-emergency (ICE) information such as license plate number, insurance information and an emergency contact person. In the event the vehicle is stolen, or there is a crash, this information will be readily available to help with the situation. Push the button or go online and update this information by accessing your account at onstar.com.

Note: If the button was pushed by mistake, please stay on the line and tell the Advisor that there is not an emergency situation.

Our built-in system can automatically connect to help in a crash even if you can’t ask for it.

EmergencyAutomatic Crash Response*

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In an emergency situation, push the button and the call will get priority connection to a specially-trained OnStar Emergency Advisor who can:

• Call the correct 911 center based on the exact GPS vehicle location to get help fast. • Provide critical information about the vehicle and the nature of the situation to emergency

personnel for more efficient help, which may make the difference in helping to save a life. • If necessary, get access to specialized resources such as the Poison Control Center.• Stay on the line until help arrives on the scene. Crisis AssistCrisis Assist is a service designed to provide a central point of contact, assistance and information during severe weather, natural disasters or other crisis events. In a crisis, simply push the button to talk to a specially trained Crisis Assist Advisor who can:• Direct emergency personnel to the exact location.• Provide you with evacuation routes.• Connect you with relatives to let them know you’re

safe.• Provide centralized assistance if you need food, water,

medical help or a hospital.

First AssistOnStar Advisors are trained to offer critical assistance in emergency situations including choking, breathing problems, and childbirth. The Advisor can also stay with you until help arrives. Being a Good SamaritanOnStar allows you to help others without having to leave your vehicle or interrupt your trip. If you witness some type of problem on the road, push the button to report it. OnStar will relay the information to the proper authorities or send emergency help to that location.

AMBER AlertMany states have AMBER Alert systems that notify the public about missing or abducted children. If you want to report information related to an AMBER Alert, push the button. An OnStar Emergency Advisor can connect you to the proper authorities so you can help with the situation.

Note: With Crisis Assist, you will get access to all OnStar services at no additionalcost, regardless of subscription plan.

Get a priority connection to a live Advisor 24/7.

Emergency

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* Success varies with conditions.

** Remote Ignition Block is available on select 2009 and newer GM vehicles. Visit onstar.com for details.

*** Stolen Vehicle Slowdown® is not available on all vehicles. Ability to locate stolen vehicles varies with conditions. Visit onstar.com to see a complete list of vehicles.

+ Roadside service provided by Cross Country.

++ Remote Door Unlock success varies with conditions. Services vary by model and model year.

+++ Capabilities vary by model and model year. Not available on certain models. Visit onstar.com for availability.

They’re the things you hope will never happen. But we’re here to help if they do.

Stolen Vehicle Assistance* Featuring Remote Ignition Block and Stolen Vehicle Slowdown® capabilities OnStar doesn’t just help protect you, it helps protect the vehicle too. If the vehicle is stolen, call OnStar immediately at 1.888.4.ONSTAR (1.888.466.7827). A specially trained Advisor can conference you in with law enforcement, so that you can file a stolen vehicle report. The Advisor can use GPS technology to pinpoint the exact location of the stolen vehicle and provide it to the authorities. After the vehicle has been located, OnStar can further assist authorities on select 2009 model year and newer vehicles with these industry-leading stolen vehicle capabilities:

Remote Ignition Block** OnStar sends a remote signal to prevent the stolen vehicle from being started.

Stolen Vehicle Slowdown®*** OnStar sends a remote signal to gradually slow down the stolen vehicle to an idle speed after law enforcement on the scene has confirmed that conditions are safe.

These new capabilities contribute to a fast and safe recovery, minimize damage to the vehicle and protect the public from dangerous high-speed pursuits of stolen vehicles.

Roadside Assistance+

If Roadside Assistance is needed, OnStar can help.

Just push the button to talk to an Advisor who can help direct a service provider to the exact location using GPS technology. Unlimited Roadside Assistance is included with the OnStar subscription.

• Flat tire?• Out of gas?

• Dead battery?• Need a tow?

Security

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Remote Door Unlock++

If the keys are locked inside the vehicle, simply call OnStar at 1.888.4.ONSTAR (1.888.466.7827). After proper account verification, the Advisor can send a remote signal to the vehicle and unlock the doors within minutes.

Remote Horn and Lights+++

With Remote Horn and Lights, the Advisor can send a remote signal to the vehicle to sound the horn and/ or flash the lights. Call OnStar at 1.888.4.ONSTAR (1.888.466.7827) to request this service.

Note: Not all vehicles can operate the horn and lights separately.

OnStar Subscriber Window StickersThere are two small OnStar stickers in the OnStar Subscriber Information kit. Place them on the side windows, to warn potential thieves that your vehicle is protected by OnStar. If the keys are locked in the vehicle, the OnStar phone number will be right there for easy reference.

* Success varies with conditions.

** Remote Ignition Block is available on select 2009 and newer GM vehicles. Visit onstar.com for details.

*** Stolen Vehicle Slowdown® is not available on all vehicles. Ability to locate stolen vehicles varies with conditions. Visit onstar.com to see a complete list of vehicles.

+ Roadside service provided by Cross Country.

++ Remote Door Unlock success varies with conditions. Services vary by model and model year.

+++ Capabilities vary by model and model year. Not available on certain models. Visit onstar.com for availability.

1.888.4.ONST AR (1.888.466.7827)

PROTECTED BY

1.888.4.ONST AR (1.888.466.7827)

PROTECTED BY

Place your OnStar stickers on your side windows for protection against theft.Printed October 2010. OnStar 907d

OnStar Security Stickers

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Navigation Turn-by-Turn Navigation*

• OnStar Turn-by-Turn Navigation aids in arriving at a destination quickly and simply.

• Directions & Connections service plan has navigation included.

• Safe & Sound service plan can be easily upgraded for a small monthly fee.

• Vehicles without Turn-by-Turn Navigation will be given verbal directions by an OnStar Advisor that can be recorded — see page 16 for instructions.

Getting Your Route• Push the button to connect to an OnStar Advisor.• Tell the Advisor the address or the name of the desired destination, or ask the Advisor to

locate the destination of a business, like the nearest ATM or closest gas station. • Tell the Advisor if the desired route should avoid traveling on highways or toll roads. Three initial messages will be given, similar to: • “Directions are now being sent to your vehicle.” • “Your destination is 10 miles away.” • “Start out by going North on Main Street.”• Follow directions provided by the OnStar system.

* Requires ABS and Directions & Connections plan. Not available in certain areas. Visit onstar.com for coverage map. Services vary by model and model year.

OnStar Turn-by-Turn Navigation is built into your vehicle and is there to help for all the times you’re not sure exactly where you’re going.

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Automated Voice-Guided DirectionsDirections will play through the speakers. Use the radio volume control to adjust the volume for Turn-by-Turn Navigation.Turn-by-Turn directions sound like this: • “In half a mile, turn right on Miller Road.” • “In a quarter mile, turn right on Miller Road.” • “Turn right on Miller Road.” NOTE: A tone plays when it is time to turn on the suggested roads.If the route has turns that occur quickly, only one turn message may be given.

OnStar eNav+

OnStar eNav allows eligible OnStar subscribers to send destinations from Google Maps and MapQuest to their Turn-by-Turn Navigation or screen-based navigation systems.1. Search for destinations at maps.google.comor mapquest.com.2. Click “Send” and then “Send to OnStar.” NOTE: You will be required to provide your OnStar username or account number andZIP code. Get Your OnStar account number:• Call 1.888.4.ONSTAR (1.888.466.7827)

and ask for it.• Refer to the OnStar Vehicle Diagnostic email, or OnStar Membership wallet card.• Push the button and ask for it. Retrieving Destinations1. Push the button. When the system responds with “OnStar ready” and the

talk-tone, say “Virtual Advisor.”2. Follow the voice prompts to retrieve your destination.3. Turn-by-Turn directions will automatically download to the vehicle. OnStar Destination Download++ (for vehicles with screen-based navigation)• Push the button. • Ask the Advisor to locate and send the destination to the navigation system. • After the Advisor disconnects the call, push the “Go” button on the navigation

screen to begin driving directions.

+ Requires Directions & Connections plan. Not available in certain areas. Visit onstar.com for coverage map.

++ Requires Directions & Connections plan and compatible navigation system.

• OnStar Turn-by-Turn Navigation aids in arriving at a destination quickly and simply.

• Directions & Connections service plan has navigation included.

• Safe & Sound service plan can be easily upgraded for a small monthly fee.

• Vehicles without Turn-by-Turn Navigation will be given verbal directions by an OnStar Advisor that can be recorded — see page 16 for instructions.

Getting Your Route• Push the button to connect to an OnStar Advisor.• Tell the Advisor the address or the name of the desired destination, or ask the Advisor to

locate the destination of a business, like the nearest ATM or closest gas station. • Tell the Advisor if the desired route should avoid traveling on highways or toll roads. Three initial messages will be given, similar to: • “Directions are now being sent to your vehicle.” • “Your destination is 10 miles away.” • “Start out by going North on Main Street.”• Follow directions provided by the OnStar system.

* Requires ABS and Directions & Connections plan. Not available in certain areas. Visit onstar.com for coverage map. Services vary by model and model year.

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Navigation Turn-by-Turn Navigation

Making a Wrong Turn or Making Stops During a Planned RouteAn announcement like, “You have left the planned route. Directions will resume automatically when you return to the route. Do you need updated directions? Please say YES or NO. Or, you can say CANCEL ROUTE” will be given if the vehicle makes a wrong turn or stops during a planned route.• Say “No” if the stop or change is temporary.• Say “Yes” if a turn has been missed. The system will then automatically calculate

a new route.• Say “Cancel route” if the directions are no longer needed. Arriving at Your DestinationAn announcement like “Your destination is ahead,” or “1234 Miller Road is on your right” will be given and the directions will automatically end.

Occasionally, the exact destination address will not be reached and the driving directions will continue when the vehicle leaves the destination. Push the button and say “Cancel route” to clear the stored route and end Turn-by-Turn Navigation. Turn-by-Turn Navigation CommandsVoice commands can be used to obtain information about an active route.1. Push the button. This will activate voice

recognition.2. When the system responds with “OnStar ready” and

the talk-tone, say the desired voice command below.

Voice Commands:To activate a voice command, push the button. When the system responds with “OnStar ready” and the talk-tone, say the voice command.• “Cancel Route”- to cancel the current route.• “Repeat”- to hear the last maneuver given.• “Mute Directions”- to mute and un-mute the directions. • “Route Preview”- to hear all the maneuvers. All

maneuvers will play in sets of three.

NOTE: If the system recognizes a missed turn or the vehicle deviates from the planned route, the message, “You have left the planned route” will play and the system will automatically unmute.

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Navigation Turn-by-Turn Navigation

Continued from previous page

• “Update Route”- to recalculate directions.• “Get My Destination”- to find the distance to the

destination and the next maneuver to be made.• “Help”- to play all voice commands. Push the

button to stop the play of the voice commands.• “English - Metric Setting”- to change system from

English to Metric measurements. Push the button to switch to Metric measurements. Note: Some vehicles need to be set using the vehicle Metric settings control; please see your vehicle owner’s manual for more information.

• “Store Route Destination” – to store current destination. The system will ask for a name tag to store a destination for later use. Up to 10 route destinations can be stored.

• “Plan Route”- to obtain directions to a stored route. The system will ask for the assigned name tag for the stored route destination.

• “Route Destination Directory” – to hear all of the stored route destination name tags.

• “Delete Route Destination” - to delete a specific stored route.• “Delete All Name Tags” - to delete every name tag stored, including Hands-Free

Calling name tags.• “Go Back” – to go back to the previous step.

Note: After every voice command, the system returns to the main voice menu by saying, “OnStar ready” and giving the talk-tone and waits for another command. To exit the system, say “Goodbye.”

How to Stop Individual Driving ManeuversTo cancel play of the current maneuvers, push the button. Only the current maneuver will be cancelled, not the entire route.

Note: Pushing the button will disconnect a Hands-Free call.

NOTE: If the announcement “You have left the planned route. Do you need directions to get back on route?” occurs and the response is “No,” the route will not be cancelled and the destination, will be saved to the system. To obtain a new route to the saved destination push the button and say, “Update route.” The system will automatically recalculate directions.

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Navigation Turn-by-Turn Navigation

Radio Displays (if equipped)Once OnStar sends a route, voice-guided directions will begin to play and the radio will display each turn or driving maneuver. The radio will display three buttons that can be pushed.

RPT Repeats the last turn direction given. PRVW Previews the next few turns along the route and activates the “Previous,”

“Next” and “Done” buttons (see below).Dest Displays the address and miles to destination.

PREV When the “Next” button is pushed, the “PREV” button will illuminate. Pushing the “PREV” button will go back to the previous maneuver given.

Next Gives the next maneuver after each push. Done Ends the route preview and returns to the main menu.

Note: Keep eyes on the road and attention on driving. Avoid using turn previews extensively.

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Navigation Turn-by-Turn Navigation

The system automatically detects if a maneuver is missed for the planned route. If this happens, the system will respond with the audio message “You have left the planned route…” and the radio will briefly display the message “Off route.” When this occurs, three radio buttons will be available.

Updt Automatically creates a new route. New directions will begin shortly. The

system may be connected to an OnStar Advisor.

Prvw Shows the next few maneuvers required to make, one at a time. Cncl Cancels route and ends Turn-by-Turn Navigation. Confirmation of this

choice is required. Push the yes/ no radio button when the “Cancel route, yes or no” command is heard.

Note: To return to the Turn-by-Turn functions after another radio function has been selected, push the “i” button.

When the GPS signals cannot be located for a route that is in progress, the following message may occur:

“Sorry I am unable to determine your location at this time. Press the OnStar Hands-Free Calling button…”The navigation system will play the last turn instruction or maneuver given when the system went off route. Push the button and say “Update route” to update your route, or say “Cancel route” to cancel the current directions. OnStar Turn-by-Turn Navigation LimitationsAlways be alert and obey traffic and roadway laws and instructions, regardless of the guidance from the navigation system. The navigation system uses street map information that does not include all traffic restrictions or the latest road changes. It may suggest using a road that is closed for construction or a turn that is prohibited by signs at the intersection. Evaluate whether following the system’s directions are safe and legal for the current conditions. If the instructions continue to direct to a closed road, or a road that can’t be turned on, push the

button and ask the Advisor to find an alternate route.

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OnStar offers Hands-Free Calling, a simple built-in ser-vice that allows you to make and receive calls from your vehicle. With the OnStar mobile app, you can control your vehicle from select smart phones.

Connections Hands-Free Calling

How to Make and End Calls1. Push the button. When the system responds with “OnStar ready” and the talk-

tone, say“Dial” then say the “<numbers>” or “Call <numbers>.” NOTE: Say the entire number, without pausing.

2. OnStar responds with “OK, calling <numbers>,” and dials the call. 3. Push the button to end the call. OnStar responds “Call ended.” How to store a name tag for speed-dialing1. Push the button. When the system responds with “OnStar ready” and the

talk-tone, say “Store.” 2. When the system responds with “Please say the phone number you would like

to store,” say the entire number, without pausing. 3. When the system responds with “Please say the

name tag,” choose a name tag, like “My house.”4. When the system responds with “About to store

<My house>. Does that sound OK?” say, “Yes” (or “No,” to try again).

Tips:• If there is a pause before the entire phone number

is spoken, the system repeats the numbers and then plays the talk-tone. Continue saying the numbers from where the pause occurred.

• To store phone numbers, say at least 7 digits. Always say “1” and the area code so calls connect.

• Use multi-word or multi-syllable name tags, like “My house.”

• If the vehicle is sold, be sure to delete all the stored name tags. Push the button and give the “Delete” or “Delete all” command.

* OnStar Hands-Free Calling requires a Hands-Free Calling-enabled vehicle, existing OnStar service contract and prepaid minutes. Not available in certain markets. Calls may be made to the U.S. and Canada only.

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Continued from previous page

• Avoid using similar-sounding name tags (like Tim and Kim).• Do not store a name tag that starts with a number.• Storing numbers does not use up minutes. • Store up to 30 phone numbers.

How to place a call using a stored name tag1. Push the button. When the system responds with “OnStar ready” and the

talk-tone, say “Call <name tag>” or “Dial <name tag>.”2. OnStar responds with “OK, calling <name tag>.” (Making a call uses up minutes.) How to store the last number you dialed1. Push the button. When the system responds with “OnStar ready” and the

talk-tone, say, “Store last number.”2. When the system responds with “Please say the name tag,” choose a name tag

that is easy to remember, like “Mom’s cell phone.”3. The system repeats the tag and asks “Yes or no?”4. Say, “Yes” to confirm, or “No” to start over.5. To place a call, push the button and say “Call mom’s cell phone.”

How to answer incoming callsWhen a call is received, the radio will automatically mute and a ring-tone will be heard. Push the button to answer the call. Some vehicles are equipped with controls on the steering wheels. Calls can be made or answered using the button. Call volume can be controlled with the radio volume control. Some vehicles are equipped with caller ID. The number may be displayed on your driver information center or radio. If a number is stored the name tag will be played.

How to get the vehicle’s number1. Push the button. When the system responds with “OnStar ready” and the

talk-tone, say, “My number.”2. OnStar responds with “Your OnStar Hands-Free Calling number is <number>.”

NOTE: There is a place on the Hands-Free Calling Quick Reference Card where the number can be written.

Helpful tips for Hands-Free Calling• Speak as clearly as possible, and louder as necessary.• Try speaking in a deeper, lower-pitched voice.• The system won’t recognize words like “hundred,” “thousand,” or “twenty.” For

example, the number “1.800.555.2030” is pronounced “one-eight-zero-zero-five-five-five-two-zero-three-zero.”

• Push the button and ask an Advisor for tips.• Say, “Dial 911” and the system will dial 911. In an emergency, always use the

button so that the GPS location is received by the OnStar Emergency Advisors.

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Hands-Free Calling voice commandsAvailable voice commands include:• “Yes. No. OK.” – to respond to the system’s request for

a “Yes,” or “No” response. If the system has trouble recognizing “Yes,” the command “OK” can also be used.

• “My Number” – to hear the vehicle’s number.• “Dial” (or “Dial Number”) – to dial numbers.• “Call” (or “Call <name tag>”) – to speed-dial using

stored name tags.• “Store” – to store numbers for speed-dialing.• “Store Last Number” – to store the last dialed number.• “Redial” – to dial the last called number.• “Directory” – to play all the stored name tags.• “Help” (or “OnStar Help”) – to hear a list of all

commands.• “Delete” – to delete a name tag. The system will ask for the name tag to be deleted.• “Delete All Name Tags” – to delete every name tag stored, including Turn-by-Turn

name tags.• “Cancel” – to return to the “OnStar ready” prompt or exit Hands-Free Calling.• “Go Back” – to go back to the previous step.• “Minutes” – to determine minute status, number of minutes available or to add minutes.• “Verify or Add” – to verify the number of minutes available or to add more minutes

(purchase minutes automatically).• “Goodbye” – to exit Hands-Free Calling.

Advisor Record FeatureHands-Free Calling instructions, driving directions or information given during a call with an OnStar Advisor can be recorded and the stored information can be played back later.

How to record1. During an OnStar call, push the button. The system will beep (starts recording).2. To stop recording, push the button again. The system will beep again (ends

recording).

How to recall recorded information1. Push the button. When the system responds with “OnStar ready” and the talk-

tone, say “Advisor playback.” 2. The recorded information will play. 3. To pause the playback, push the button again. 4. To continue, push the button and say, “Advisor playback.” OnStar will respond,

“Please say play or resume.”5. Say “Resume” to continue playback from where the recorded information was

previously stopped. Say “Play” to start at the beginning.

Connections Hands-Free Calling

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Voice recognition tipsThe system is affected by noises inside and outside the vehicle. • Whenever the talk-tone is heard, the system is waiting for the digits to be said or

to be given a voice command.• Before pushing the button, ask passengers to be quiet while giving a

command. Additional voices will confuse the voice recognition system. • Be sure that the windows are up and that the fan speed is on low.• Voice recognition works best from the driver’s seat position. If passengers speak

commands, they may not be recognized.• The “Please wait a little longer before speaking” response means a command was given

before the system switched to listen mode. Pause for a second after the talk-tone. • The “Pardon” response means the system did not pick up enough digits of a

phone number to place a call. • The “I’m sorry, I didn’t catch that, there’s too much background noise,”

response means that sounds in or around the vehicle are interfering with the voice recognition system.

• Say “Help” if you need help. The system will say, “What do you need help with?” • Numbers must be said in sets of three or four. Saying a single digit or two digits

will confuse the system.• Say “Clear” if a mistake is made when saying the numbers. The command clears

out the last set of numbers spoken. Or push the button and start over.• Say “zero” or “oh” for 0.• Say “pound key” for the # key.• Say “star key” for the * key.

How to check your minutes1. Push the button. When the system responds with “OnStar ready” and the

talk-tone, say “Minutes.”2. When the system responds with “Please say verify or add,” say “Verify.”3. OnStar responds with “You have [#] minutes remaining that expire on [date].”4. When the system responds with “OnStar ready” and the talk-tone, say the

desired voice command, or say “Goodbye.”

How to buy minutesAn OnStar Advisor can assist in the purchase of minutes. If minutes run out during a call, the call will automatically be terminated and an OnStar connection will be made so minutes can be replenished.1. Push the button. When the system responds with “OnStar ready” and the

talk-tone, say “Minutes.”2. When the system responds with “Verify or add,” say “Add.”3. When the system responds with “Connecting to OnStar Hands-Free Calling Center,”

a toll-free call will be connected to the OnStar Hands-Free Calling Center.4. Follow directions to buy more minutes.

NOTE: You can also buy minutes online at onstar.com.

Hands-Free Calling voice commandsAvailable voice commands include:• “Yes. No. OK.” – to respond to the system’s request for

a “Yes,” or “No” response. If the system has trouble recognizing “Yes,” the command “OK” can also be used.

• “My Number” – to hear the vehicle’s number.• “Dial” (or “Dial Number”) – to dial numbers.• “Call” (or “Call <name tag>”) – to speed-dial using

stored name tags.• “Store” – to store numbers for speed-dialing.• “Store Last Number” – to store the last dialed number.• “Redial” – to dial the last called number.• “Directory” – to play all the stored name tags.• “Help” (or “OnStar Help”) – to hear a list of all

commands.• “Delete” – to delete a name tag. The system will ask for the name tag to be deleted.• “Delete All Name Tags” – to delete every name tag stored, including Turn-by-Turn

name tags.• “Cancel” – to return to the “OnStar ready” prompt or exit Hands-Free Calling.• “Go Back” – to go back to the previous step.• “Minutes” – to determine minute status, number of minutes available or to add minutes.• “Verify or Add” – to verify the number of minutes available or to add more minutes

(purchase minutes automatically).• “Goodbye” – to exit Hands-Free Calling.

Advisor Record FeatureHands-Free Calling instructions, driving directions or information given during a call with an OnStar Advisor can be recorded and the stored information can be played back later.

How to record1. During an OnStar call, push the button. The system will beep (starts recording).2. To stop recording, push the button again. The system will beep again (ends

recording).

How to recall recorded information1. Push the button. When the system responds with “OnStar ready” and the talk-

tone, say “Advisor playback.” 2. The recorded information will play. 3. To pause the playback, push the button again. 4. To continue, push the button and say, “Advisor playback.” OnStar will respond,

“Please say play or resume.”5. Say “Resume” to continue playback from where the recorded information was

previously stopped. Say “Play” to start at the beginning.

Connections Hands-Free Calling

18

Connections Hands-Free Calling

Steering wheel controls (if equipped)• Press the button on the steering wheel or in the instrument panel to engage

the OnStar system. When the system responds with “Ready” and the talk-tone, give any of the voice commands.

How to dial numbers for phone extensions and access voice mail systems (if equipped)After calling an automated phone system, the steering wheel control function (if so equipped) can be used to dial phone extensions, dial numbers into voice mail systems and navigate through the “PRESS 1, or PRESS 2” voice mail options. NOTE: To use this feature, follow the steps in “Storing voice mailbox numbers and passwords together as a name tag” on page 19. For dialing extensions or numbers1. Push the button and use the “Dial” or “Call <name tag>” command.

Once the call connects, push the button.2. When the system responds with “Ready,” say “Dial.” 3. When the system responds with “Say name or number to call” say the numbers

to be dialed. (Say “Pound key” for the # key, and “star key” for the * key.) The number will dial when nothing is being said.

4. If another number or number function is needed, push the button again and say “Dial,” then say the number(s) that need to be dialed.

Using Digit Dial and Digit StoreUse the Digit Dial function when the voice mail system has difficulty recognizing your voice to dial numbers.

Here’s how Digit Dial works1. Push the button. When the system responds with “OnStar ready” and

talk-tone, say “Digit dial.” (For storing name tags, say “Digit store.”)

NOTE: “Pause” creates a 3-second delay between the mailbox numbers and the password numbers. Depending on the voice mail system, two or three “pauses” may be necessary to lengthen the delay between dialing the mailbox and the password numbers.

2. When the system responds with “Please say the first digit to dial (or store),”

say the first digit of the number to be dialed (or stored) and wait for it to be repeated back.

19

Connections Hands-Free Calling

3. Continue one digit at a time until all the numbers are entered. Say “Pound key” for the # key, and “Star key” for the * key. Say “Clear” to erase a mistake.

4. When finished with all the numbers, say, “Dial (or Store).” OnStar responds with “OK, dialing (or storing),” and the call is placed. (If storing the information, the system will ask for a name tag).

Storing voice mailbox numbers and passwords together as a name tag1. Push the button and when the system responds with “OnStar ready”

and the talk-tone, say “Digit store.”2. When the system asks for the first digit of the mailbox number, say it and wait for

the number to be repeated back.3. Repeat step 2 until every number of the mailbox has been entered, and

then say, “Pause.” Next, say each number of the voice mail password.4. Say “Store” after all the password numbers have been entered and repeated. 5. Choose a name tag, like “Mailbox and password.”6. Confirm the name tag by responding, “Yes.” Dialing into voice mail systems 1. Push the button, say “Call my voice mail,” or the name tag previously stored.2. When connected to voice mail, push the button located on the steering wheel

or in the instrument panel.3. When the system responds with “Ready,” say “Send name tag.” 4. When the system responds with “Please say the name tag,” say “Mailbox and

password” or name tag previously stored. All the digits will dial. How to mute a call (if equipped)1. Place a call. After it connects, push the button.2. When the system responds with “Ready,” say “Mute call.”3. When the system responds with “Call muted,” the conversation in the vehicle

cannot be heard.4. To unmute the call, push the button and say, “Unmute call.” The system

responds, “Resuming call.”

20

Connections OnStar mobile app*

OnStar mobile appTake charge of your vehicle with the OnStar mobile app. Remote start your vehicle (if equipped) or unlock your doors from anywhere you have cell phone service. Check your fuel level, tire pressure and oil life. And connect to an OnStar Advisor anytime, anywhere. If you’ve got an iPhone® or AndroidTM-based mobile device, you can control your vehicle from your phone.

• To find out if your vehicle is compatible with the OnStar mobile app and for further detail about the OnStar mobile app visit www.onstar.com

Download and Registration Process:1. First, make sure the vehicle is an eligible model for this functionality (visit www.onstar.com for eligible vehicle detail) and that the OnStar subscription service is active

2. Create an OnStar Username and Password at OnStar.com a. Get ready with your OnStar account number and ZIP code (available from your OnStar confirmation email or by calling 1.888.4.ONSTAR) b. Visit OnStar.com c. Click on the “My Account” tab, then “Renew/Manage Account” d. Enter your OnStar account number and zip code e. Create your OnStar.com Username and Password (Note: The OnStar account has to be active at least 24 hours before a customer can create a Username and Password) f. Verify that your valid email address is entered under your Account Profile (your registration code will be sent to this address) g. Click on the “Activate Mobile App” bar (midway down on right side of screen in “Log On” box) h. Click on “Enable Remote Commands” radio button i. Click “Save” and log out of your OnStar account

3. Download the OnStar mobile app from your Android™1 / iPhone®2 / iPad®2 / iPod Touch®2 device app store a. Visit iTunes® for iPhone® apps or Google™ Marketplace for Android™ apps and download the app, -OR- b. Click the OnStar icon from within the myChevrolet, myCadillac, myBuick or myGMC app (if you’ve previously loaded one of these)

4. Launch the app and login with your OnStar Username and Password, created at OnStar.com

5. Request a registration code for your device (you are automatically prompted to do this on first login)

21

Connections OnStar mobile app*

6. Retrieve your registration code from the email on file with OnStar and enter in the space provided

7. Click on “Register My Device” and begin enjoying your OnStar mobile app!

Note: You will be prompted to enter your OnStar PIN number each time you send a remote command to your vehicle. Further detail for the OnStar mobile app may be found at www.onstar.com

Further detail for the OnStar mobile app may be found at www.onstar.com

* Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.* Apple, the Apple logo, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the US and other countries.

Reply Reply All Forward Follow Up

MR01_Generic_Welcome_USE

DOWNLOADABLE GUIDES ONSTAR MAGAZINE EXPLORE DIAGNOSTICSDOWNLOADABLE GUIDES ONSTAR MAGAZINE EXPLORE DIAGNOSTICS CUSTOMER SERVICECUSTOMER SERVICE

Emergency Help

Push the red button for an Emergency Advisor, who can send police, fire or medical help to your exact location. Learn More.

Tips on Tire Maintenance

Review our Tire Maintenance Tips to learn how you can maximize tire performance and durability with simple steps, like tire rotation and air pressure monitoring.

OnStar Meets Facebook

Stay connected and share your OnStar experience. Become a fan today.

ADDITIONAL INFORMATION

Selling DealerGM DEALER1234 MAIN STREET,ANYTOWN, USA 12345(555) 123-1234

Dealer Website

Dealer Coupon

Schedule Service

ENROLL NOW

Enroll in Dealer Maintenance Notification so you won’t have to worry about when to schedule service — your dealer will contact you!

DEALER INFORMATION

XM Satellite Radio• Radio ID #: 12345678 • Trial period ends: 06/08/2010

Commercial-free music, sports,news, comedy – how many channels have you checked outso far?

See what’s on XM.

RENEW XM

Account ProfileTo get the most of your OnStarservice, please complete your profile.

Update Profile

Insurance BenefitYour mileage indicates that you are eligible for a low mileage discount on your auto insurance.

EXPLORE OPTIONS

Hands-Free Calling• Calling #: 123-456-7890• Minutes Remaining: 25• Expiration: 05/08/2010 (or when OnStar subscription ends, whichever comes first)

Make the most out of yourHands-Free Calling learn tips from our videos.

PURCHASE MINUTES

Turn-by-Turn Navigation

• Account #: 123-4567-890• Safe & Sound Plan• Expires 03/08/2011• Enroll in Continuous Coverage

OnStar Subscription

Even when you only kind of knowwhere you’re going, be sure you’llget there. Push your blue buttonand take advantage of yourTurn-by-Turn Navigation.

Watch how it works

NOTIFICATION INFORMATIONNOTIFICATION INFORMATION

Tire Pressure: Normal

• No issues found• Recommended tire pressure — Front: 30 psi, Rear: 30 psi

Left Front: 30 psi Right Front: 30 psi

Left Rear: 30 psi Right Rear: 30 psi

Based on oil life and mileage readings, next requiredmaintenance and 25,000 mile service estimated at24,875 miles.

How to reset your vehicle’s oil life indicator

Remaining Oil Life:

Mileage:

98%

125

No required maintenance due at this time.

Vehicle Maintenance

MAINTENANCE INFORMATIONMAINTENANCE INFORMATION

OnStar System

Antilock Braking System

StabiliTrak® Stability Control SystemWatch Video

Air Bag System

Emissions System

Engine and Transmission System

DIAGNOSTIC INFORMATIONDIAGNOSTIC INFORMATION

No Issues Found Immediate AttentionAction Suggested

OnStar Vehicle Diagnostics from your2010 GM Vehicle as of 03/08/2010

VIN: 2CNDL7E256083927START EXPLORING

Dear Sam Sample,Welcome to OnStar Vehicle Diagnostics, amonthly email report on your vehicle's keyoperating systems. Check out our onlineexperience to learn how to get the most outof your monthly email reports.

Log in to your account and ensure your emergency

contact information is current.

Privacy Statement

MY ACCOUNTMY ACCOUNTPLANS & SERVICESPLANS & SERVICES RENEW SUBSCRIPTIONRENEW SUBSCRIPTION

To:Cc:

Sent:Subject:

Sam Sample

03/08/2010

As requested, your OnStar Vehicle Diagnostics report

22

OnStar Vehicle Diagnostics* Email OnStar Vehicle Diagnostics is a service that can automatically run a diagnostic check on key vehicle systems and then send a monthly report by email.

Every month, a simple email report will be delivered, listing the status of the:

• Engine and Transmission System• Emissions System• Air Bag System• StabiliTrak® Stability Control System

(if equipped)• Antilock Braking System (if equipped)• OnStar System• Remaining Oil Life and Mileage• Tire Pressure (if equipped)• Vehicle Maintenance Alerts

Note: The report includes the vehicle’s Hands-Free Calling number, the amount and expiration date of Hands-Free Calling minutes remaining as well as the OnStar subscription expiration date.

Your vehicle can give you peace of mind by performing regular checks for you and telling you what it needs.

Vehicle Diagnostics

23

* Your vehicle must have the GM oil life system. Diagnostics not available on Chevy Aveo, Saab 9-3 and Saab 9-5 models. For details, call 1.888.4.ONSTAR (1.888.466.7827), push the OnStar button or visit onstar.com.

On-Demand Diagnostics If the “Check Engine” light comes on or if some other type of vehicle problem occurs, an OnStar Advisor can tell you if the problem requires immediate attention, or if it’s something simple that can wait.

If it’s a serious problem, the Advisor can:• Contact Roadside Service or help find a dealership near your current location.• Give directions to get to the nearest dealership.• Call the dealership to schedule an appointment.

No matter where or when a concern occurs with the vehicle, have the peace of mind knowing an OnStar Advisor, and thousands of dealers, are ready to help.

OnStar Vehicle Diagnostics* Email OnStar Vehicle Diagnostics is a service that can automatically run a diagnostic check on key vehicle systems and then send a monthly report by email.

Every month, a simple email report will be delivered, listing the status of the:

• Engine and Transmission System• Emissions System• Air Bag System• StabiliTrak® Stability Control System

(if equipped)• Antilock Braking System (if equipped)• OnStar System• Remaining Oil Life and Mileage• Tire Pressure (if equipped)• Vehicle Maintenance Alerts

24

How OnStar Can Help Pay for Itself

Along with priceless peace of mind, OnStar can help you save money, too. In fact, OnStar can help pay for itself. OnStar can help you: Take Advantage of Auto Insurance Discounts• Low Mileage Discounts+: Drive less than 15,000 miles per year? Pay less — up to

54% off normal rates. By allowing OnStar to share your monthly mileage with GMAC Insurance, you can get deeper discounts based on your OnStar verified mileage.

• Active OnStar Subscriber Discounts: OnStar helps you qualify for an anti-theft discount from select insurance companies because OnStar Stolen Vehicle Assistance uses advanced technologies, such as GPS location, to help find stolen vehicles.++ Insurers offer 5% to 10% off your entire premium, plus some offer additional discounts off the comprehensive portion of your premium as well as discounts off your home owner’s insurance. Participating insurance providers include Liberty Mutual, GMAC Insurance and High Point Auto Insurance.

Increase Fuel EconomyOnStar Vehicle Diagnostic emails make it easy to maintain optimal tire pressure* in all four tires, which can help fuel economy by up to 3% or 9 cents per gallon.** And because OnStar Vehicle Diagnostics also monitors your vehicle’s key operating systems, it can help you keep your engine properly tuned. When combined, these two simple steps can help your fuel economy by up to 7% or 20 cents per gallon.**

Pay for Fewer Oil ChangesInstead of getting an oil change every 3,000 miles, count on an accurate recommendation from your monthly OnStar Vehicle Diagnostics report.*** It uses the GM Oil Life System which monitors engine characteristics, driving habits, and climate to determine when to change your oil. Most GM vehicles are averaging 8,500 miles between oil changes, which could cut your oil changes by 50% or more each year. That’s good for you, and better for the environment.

OnStar Savings

OnStar can help lower the cost of operating your vehicle.

25

Lengthen Tire LifeYour OnStar Vehicle Diagnostics email lets you know when it’s time to rotate your tires. And since a properly rotated set of tires lasts longer, that’s one more way that you can save money by using your OnStar service wisely.

Take Advantage of On-Demand Diagnostic ChecksImmediate attention to issues may help reduce the risk of costly repairs. When an indicator light comes on, push the button to request an On-Demand Diagnostic check at no additional charge. OnStar Advisors can remotely diagnose the problem and recommend the smartest course of action.

For more information, visit onstar.com/savings.

+ Low Mileage Discount estimates assume even distribution of premium across coverages. Discounts across coverages will vary by mileage tier. Not available in all states. GMAC Insurance is a registered service mark. OnStar Vehicle Diagnostics required. Capabilities vary by model. Visit onstar.com for details and system limitations.

++ Ability to locate stolen vehicles varies with conditions.

* Services vary by model and model year. Must be equipped with the GM Tire Pressure Monitoring System. Tire pressure status not available in OnStar Vehicle Diagnostics emails on these 2011 models: Chevrolet Aveo, Saab 9-3 and Saab 9-5. For details, call 1.888.4.ONSTAR (1.888.466.7827).

** Estimates based on U.S. EPA information (see fueleconomy.gov). Assumes price of $2.70/gallon (reg. unleaded gas).

*** Capabilities vary by model. Vehicle must be equipped with GM Oil Life System. Visit onstar.com for details and systems limitations.

26

Services for People with DisabilitiesOnStar Advisors are trained to provide services to help subscribers withphysical disabilities and medical conditions, whether they are driversor passengers. Just push the button and an Advisor can help:

• Locate gas stations that have an attendant to pump gas for you.• Find a hotel, restaurant, etc., that meets your accessibility needs.• Provide directions to the closest hospital or pharmacies in urgent situations.

TTY UsersIf you are deaf, hard-of-hearing or speech-impaired, OnStar offers the ability for you to communicate with OnStar Advisors while in your vehicle. The dealer-installed TTY system can provide you in-vehicle access to all of the OnStar services, except Virtual Advisor and OnStar Turn-by-Turn Navigation.

Additionally, a dial pad provides access to make calls using the OnStar’s Hands-Free Calling feature. This equipment is available on select model year General Motors vehicles. If you have an eligible vehicle and would like this equipment installed, it is available, at little or no additional cost to you, through the GM Mobility Reimbursement Program. Visit your dealer to discuss the details.

TTY users and family members can use a TTY connection to call OnStar toll-free at 1.877.248.2080 for assistance with unlocking your vehicle’s doors, for Stolen Vehicle Assistance, for remote horn and lights, subscription renewal or for any questions regarding your OnStar account. Please visit onstar.com/tty for more information on TTY and all of these services.

onstar.com Visit our website to access information about your account, manage your subscription, and view videos of each service. Get subscription plan pricing and sign up for OnStar Vehicle Diagnostics. Click on the “My Account” tab on the home page.

Additional Information

27

Additional Information

Keeping your subscription active Set up a subscription payment plan to continue the OnStar service. To continue the service: • Push the button to speak with an Advisor. • Go to onstar.com. • Call 1.888.4.ONSTAR (1.888.466.7827).

Note: If you fail to pay for service, your OnStar system will be scheduled for deactivation. If the OnStar system is deactivated, all services and features end. This means Automatic Crash Response, the Emergency button, Remote Door Unlock feature and Hands-Free Calling will no longer work in your vehicle. If you allow the subscription to lapse there may be extra charges to reactivate service. If you purchased a pre-owned vehicle, push the button and wait until a connection is made to an OnStar Advisor. An Advisor can set up a new subscription for you. It may take several minutes for the vehicle to connect to an OnStar Advisor. Or call 1.888.4.ONSTAR (1.888.466.7827).

Continuous Coverage Continuous Coverage provides you with ongoing access to all OnStar services. By allowing you to store your credit card information on file, not only will your monthly payment be automatically billed each month, going forward, but you will experience benefits such as: • Uninterrupted OnStar service • Subscription that will be not be deactivated • Peace of mind knowing that OnStar Advisors are available around the clock • Convenience of allowing you to purchase additional Hands-Free Calling minutes.

To learn more, push the button or call 1.888.4.ONSTAR (1.888.466.7827).

Transferring OnStar services You may transfer your OnStar subscription if:• You have an active, customer-paid OnStar subscription and account.• The primary driver is the same for both vehicles.• The new vehicle comes equipped with OnStar hardware.• You still own your old vehicle; it cannot be deactivated or enrolled with a different owner.You can transfer your OnStar existing subscripition during your new vehicle enrollment, either through a dealer representative or by pushing your button. Please note that the initial subscription included with your vehicle purchase remains with the vehicle should it be sold or traded-in.Note: In the event that you are not eligible for subscription transfer, a refund, if applicable, will be given for any remaining subscription time you have purchased.

Additional Information

Potential Issues You May Encounter

28

Some OnStar services are disabled after 5 daysOnStar cannot perform Remote Door Unlocks, alerts or Stolen Vehicle Assistance after the vehicle has been off continuously for 5 days. After 5 days, OnStar can contact Roadside Service and a locksmith to help gain access into the vehicle. Global Positioning System (GPS)• Obstruction of the GPS can occur in a large city with tall buildings, in parking garages,

around airports, in tunnels, underpasses, parking garages or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to call OnStar. However, the OnStar Center could have difficulty identifying the exact location. The Advisors may ask you to hold while they update the vehicle location.

• In emergency situations, OnStar can use the last stored GPS location to send to Emergency responders.

• A temporary loss of GPS can cause loss of the ability to send a Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area.

OnStar Personal Identification Number (PIN) A PIN is needed to access some of the OnStar services, like Remote Door Unlock and Stolen Vehicle Assistance. You will be prompted to change your PIN the first time you speak with an OnStar Advisor. To change the OnStar PIN, call OnStar and provide the Advisor with the current number.

Note: Can’t remember the PIN? Push the button. For security reasons, we will mail you the PIN.

Warranty OnStar equipment may be warranted as part of the new-vehicle limited warranty. The manufacturer of the vehicle furnishes detailed warranty information.

Languages The vehicle can be programmed to respond in French or Spanish language; just push the button and ask an Advisor. OnStar Advisors can speak French or Spanish.

Additional Information

29

Potential Issues You May Encounter

Cellular and GPS antennasAvoid placing items over or near the antenna to prevent blocking cellular reception and GPS signal reception. Cellular reception is required for OnStar to send remote signals to the vehicle.

“Unable to connect to OnStar” messageYou will hear this message if there is limited cellular coverage or the cellular network has reached maximum capacity. Push the button to try the call again or try after driving a few miles into another cellular area. Payment lapse and system deactivationAn active OnStar subscription is required for all services to work, including Hands-Free Calling. If you do not arrange for payment at a time when a payment is due, the system may be deactivated by OnStar and you will be without protection of the OnStar Automatic Crash Response, Emergency Services and all other services included in your subscription.

Vehicle and power issuesOnStar services require a vehicle electrical system, wireless service and GPS satellite technologies to be available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected. Add-on electrical equipmentThe OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment (for example, two-way mobile radio, CB radio, data recorders, etc.) or modify antennas on your vehicle, unless you check with your dealer first. Added electrical equipment may interfere with the operation of the OnStar system and void your ability to operate it.

A note about privacyAt OnStar, we know you want to protect your privacy and we take subscriber privacy very seriously. The complete OnStar Privacy Statement may be found within the OnStar Glove Box Kit or at onstar.com. Privacy-sensitive users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties may unlawfully intercept or access transmissions and private communications without your consent.

Additional Information

Index

Topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PageA note about privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Active OnStar Subscriber Discount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Add-on electrical equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26-29Advisor Record Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16AMBER Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Arriving at Your Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Automated Voice-Guided Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Automatic Crash Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Being a Good Samaritan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Cellular and GPS antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Continuous Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Crisis Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Dialing Into Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Flashing Green, System Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2For dialing extensions or numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Get Your OnStar account number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Getting Your Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Global Positioning System (GPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Hands-Free Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-19Hands-Free Calling Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Hands-Free Calling voice commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-17Help command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11, 16Helpful tips for Hands-Free Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Here’s how Digit Dial works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-19How OnStar Can Help Pay for Itself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25How to answer incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15How to buy minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17How to check your minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17How to dial number for phone extensions and access voice mail systems (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18How to get your vehicle’s number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15How to Make and End Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14How to mute a call (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19How to place a call using a stored name tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15How to recall recorded information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16How to record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16How to Stop Individual Driving Maneuvers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11How to store a name tag for speed-dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-15“I’m sorry, I didn’t catch that” message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Insurance Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Keeping your subscription active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Low Mileage Discount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Making a Wrong Turn or Making Stops During a Planned Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Metric, change your system to metric system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Minutes, how to check and buy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Mirror Light Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Index

Topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PageA note about privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Active OnStar Subscriber Discount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Add-on electrical equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26-29Advisor Record Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16AMBER Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Arriving at Your Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Automated Voice-Guided Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Automatic Crash Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Being a Good Samaritan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Cellular and GPS antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Continuous Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Crisis Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Dialing Into Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Flashing Green, System Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2For dialing extensions or numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Get Your OnStar account number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Getting Your Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Global Positioning System (GPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Hands-Free Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-19Hands-Free Calling Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Hands-Free Calling voice commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-17Help command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11, 16Helpful tips for Hands-Free Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Here’s how Digit Dial works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-19How OnStar Can Help Pay for Itself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25How to answer incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15How to buy minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17How to check your minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17How to dial number for phone extensions and access voice mail systems (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18How to get your vehicle’s number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15How to Make and End Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14How to mute a call (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19How to place a call using a stored name tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15How to recall recorded information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16How to record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16How to Stop Individual Driving Maneuvers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11How to store a name tag for speed-dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-15“I’m sorry, I didn’t catch that” message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Insurance Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Keeping your subscription active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Low Mileage Discount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Making a Wrong Turn or Making Stops During a Planned Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Metric, change your system to metric system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Minutes, how to check and buy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Mirror Light Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

No Light, System Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2On-Demand Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23onstar .com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27OnStar Blue Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3OnStar Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3OnStar Destination Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9OnStar eNav . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9OnStar mobile app . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-21OnStar Personal Identification Number (PIN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28OnStar Savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25OnStar Subscriber Window Stickers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7OnStar System Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2OnStar Turn-by-Turn Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13OnStar Turn-by-Turn Navigation Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13OnStar Vehicle Diagnostics Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22OnStar Vehicle Number, getting your vehicle’s number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15“Pardon . . .” what to do if you hear this . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Payment lapse and system deactivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29PIN, Personal Identification Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Potential Issues You May Encounter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28-29Radio displays (if equipped), Turn-By-Turn Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13Red Emergency Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Red, System Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Remote Door Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Remote Horn and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Remote Ignition Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Retrieving Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Security Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7Selling your vehicle, transferring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Services for People with Disabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Solid Green, System Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2“Sorry I am unable to determine your location . . .” message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Steering wheel controls (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Stolen Vehicle Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Stolen Vehicle Slowdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Stop driving directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Storing voice mailbox number and passwords together as a name tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Subscription Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27To store the last number you dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Transferring OnStar services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27TTY Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Turn-by-Turn Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13Turn-by-Turn Navigation Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11“Unable to connect to OnStar” message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Using Digit Dial and Digit Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Vehicle and power issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Vehicle Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-23Voice Commands, Turn-by-Turn Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11Voice mail, how to input numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Voice recognition tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Volume, how to adjust for Turn-by-Turn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Volume, how to adjust when making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28“You have left the planned route, do you . . .” message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Write to OnStar at OnStar Subscriber Services

P.O. Box 1027Warren, MI 48090-1027

Call OnStar at 1.888.4.ONSTAR(1.888.466.7827)

1.877.248.2080 (TTY)Push the button

Or visit onstar.com

901g July 2011

Part # 25945307