ems powerpoint

HeiTel EMS Event Management System

HeiTel Product Management, December 2012

HeiTel Event Management System EMS

Contents:

The HeiTel Central Monitoring Station Philosophy

Features of the EMS

EMS System Overview

EMS Communication Infrastructure

EMS Components

EMS Block Diagram

EMS Server

EMS Client work station

System Requirements

Remote Service Package

Questions & Answers

The HeiTel Central Monitoring Station (CMS) Philosophy

Contents

The HeiTel CMS Philosophy

HeiTel Digital Video is one of the few worldwide operating manufacturers in the CCTV market that develops its products consistently for use within Central Monitoring Stations (CMS).

We are therefore in close communication with CMS and governing bodies for CCTV technology.

Over 300 CMS are already working with HeiTel software.


Contents

HeiTel’s hardware and software products are the only products within the CCTV market that have remained completely backwards compatible for over 15 years

Specialised software solutions with an attractive price/performance ratio for small-sized, medium-sized and large CMS

CMS are administered directly by HeiTel Digital Video

Free firmware and software updates via a password protected partner forum ensures that new developments can be used immediately

Software designed with a wide range of functions tailored to the special requirements of the Central Monitoring Stations

The features of the HeiTel hardware and software solutions that have contributed to making it the first choice for CMS include:


Contents

Intuitive software user interface for fast and efficient alarm verification / evaluation

Flexible solutions for integrating into Intruder Detection Systems (IDS)

at site by hardware links with the IDS

in the monitoring centre by integrating into existing alarm management software

HeiTel receiver software supports all available dial-up connections (POTS/PSTN, ISDN, GSM, HSCSD) and IP connections (LAN, WAN, xDSL, GPRS, EDGE, UMTS, HSPA, CDMA (3G))

Dual path (redundancy) for transmission over IP networks, achieved by PSTN, ISDN or GSM


Contents


Click on the picture to start the video clip

HeiTel offers:

Higher security scale

Don’t just record crime … PREVENT crime with video intervention!

Contents


Contents

Contents

… just a small selection!

Contents

No. of Monitoring Centers in Germany: 280 (390)

No. of Monitoring Centers in U.K.: 27 (52)

No. of Monitoring Centers in South Africa: 7 (10)

Date: Summer 2009

#1 in Europe for Remote Video Alarm Management & Investigation

Remote video investigation is the procedure where monitoring facility personnel uses a live video connection or recorded video clips, images and other data to remotely view the premises as a follow-up method after an alarm event has been reported and transmitted.

Trusted by hundreds of high profile AMC


Contents

Features of the EMS

Features of the EMS

Contents

Multi-Site functionality for simultaneous connection to up to 50 video transmitters

With HTconnect ( ), HeiTel has developed a process that allows its video systems to be easily integrated into private and public IP networks despite the seemingly insurmountable hurdles of firewalls and dynamically assigned IP addresses. HTconnect allows for the secure connection of video systems via the Internet to decentralised control stations.

Operation, alarm verification an configuration for an infinite number of video transmitters

Integrated, multi-levelled site map management tool for interactive operation and display of all basic functions

Receiver-side event logging of all key basic functions such as user activity, user-specific entries, alarms, technical alerts etc.

Features of the EMS

Adobe Acrobat Document

Contents

Full database search, e. g. according to date, time and site specific criteria with customised analysis function for alarm events and archive video recording

Alarm-specific action plans per customer, location and transmitter level with email functionality for completed actions

Integrated logging and search function with report and list printout of logs and email functionality for logs and alarm protocols

De-centralised master database holding all data related to the customer, the site and the video transmitter (e. g. contact data of key-holder, installer, police, fire brigade, medical support)

Full automated site tours, both individually and weekly programmable

Features of the EMS

Contents

Configurable client operator rights allows for the decentralised maintenance of the master database as well as the administration and configuration of any remote site

Intuitive operation by categorised tree/list views and free programmable camera groups

Online evaluation of pre-alarm sequences and hard drive archives with video preview function

Automatic connection to transmitter-side alarms, freely programmable observation tours and call-back function

Automatic storage of all received video in the central receiver archive

Features of the EMS

Contents

Features of the EMS

Made-to-measure PTZ control for more than 40 different camera types taking manufacturer-specific functions into consideration

Control of up to 18 relay per transmitter to operate lighting, gates etc.

Monitoring of the armed/disarmed status of the transmitters and/or time scheduled auto-arming and auto disarming

All device functions available via IP networks and dial-up connections

Backwards compatible with all HeiTel video transmitters installed to date

Multilingual user interface

Contents

EMS-System overview

EMS-System overview

Contents

EMS-System overview

Contents

CamDisc VG 2s (2 Channel)Digital VideoGateway with local long-term recording (50/60 fps)

CamTel VG Series (4 or 10 Channel)Digital VideoGateway incl. Pre & Post Alarm buffer for approx. 1400 pictures

CamDisc VG / SVR Series (4 or 10 Channel)Digital VideoGateway with local long-term recording 25/30 fps or real-time recording

ISP Line Monitoring - 12 V DC - Embedded Linux - Cascadable up to 1000 channels

CamDisc VG HNVR Series (10 IP or 4 analog + 6 IP or 8 analog + 2 IP cameras)Digital VideoGateway with local long-term recording (250/300 fps)Physically and functionally decoupled network connections, mega pixel cameras can now be integrated in existing networks without occupying too many resources or impacting on the network’s intended operating function

CamServer VG 2c (2 Channel = 1 x analogue, 1 x IP or 2 x IP)Digital VideoGateway with local long-term recording on CF and optional built-in 3G/GPS router

VideoGateways from HeiTel

Contents

Alerting, Image evaluation, MaintenanceEMS CLIENT 1

EMS CLIENT x

EMS SERVER

No inbound traffic

No Firewall changing

Auto connect to AMC

ISP line monitoring 24/7HTconnect

Internet- Connection (Backup via ISDN)

EMS-System overview

Alerting, Image evaluation, Maintenance

Contents

EMS-Communication infrastructure

EMS Communication infrastructure

Contents

The following outline clarifies the system architecture and port configuration using an example of an EMS System where the EMS service is inserted in the DMZ (demilitarised zone) of the customer firewall.


Contents


The communication between EMS Client(s) and Server will always occur via the customer’s intranet. Whereas, the customer network as well as public IP networks (Internet) are used for communicating with the video systems (CamTel or CamDisc). A fixed IP address must be provided for each system component (for each EMS Client and for the EMS Server). Dynamic IP addresses are not suitable for security-relevant systems.

It must also be ensured that the TCP/IP ports used by the EMS are not already being used by other applications in the customer network.

The customer network firewall must also be configured appropriately, in order not to block the incoming video and alarm connections from the public network.

Note: Further ports are necessary if utilizing other network services such as client e-mail sending or using the TAPI function of EMS. For this purpose please note the corresponding basic conditions for the respective service.

Contents

EMS Components

EMS Components

Contents

Client PC #2

EMS Database

CamControl Server

Receiver Module

Event Management

Master Data Management

Module

ToursModule

Operator Management

ModuleEvent CLIENT

Event History Module

Backup Module

TimingModule

CamControlPLAYER

CamControl CLIENT

ISDN, GSM, PSTNTCP/IP, WLAN, 3G, HSPA, CDMA, GPRS

HeiTel Transmitter #1

Image Archive

HeiTel Transmitter #2

HeiTel Transmitter #n

EMS Server PC

Client PC #n

Client PC#1

CamControlPLAYER

SiteMap & TAPIModule

HTconnect®

Dial-up connectionsIP-connections

Option: HTconnect for IP connections

EMS Block diagram

EMS

Serv

erEM

S C

lient

Vide

oGat

eway

s

PingModule

HTconnectMonitor

Contents

EMS SERVER

The EMS SERVER is an autonomous control station solution with CamControl SERVER and Event Server for up to 50 operator stations (EMS). The EMS SERVER includes an alarm management tool with dynamic alarm processing, an alarm database and interactive site map administration.

The EMS SERVER is based on a MySQL® database (licence included in the EMS SERVER). Other modules of the EMS server:

CamControl SERVER with HTconnect Server

Backup module and EMS Server Starter

The following run as background applications:

CamControl SERVER Receiver

Event Management

Tours Module

Ping Module

Transmitter Data Module

Timing Module

HTconnect Monitor

Contents

EMS SERVER

“CamControl SERVER Module”CamControl SERVER is the interface between EMS and the HeiTel VideoGateways. The server establishes all connections to the outside world and generates the video receiver archives. The CamControl SERVER is connected to the EMS database via the CamControl SERVER Receiver.

It also has a user interface among other things for configuring connection types and the video receiver archives.

The HTconnect server for the HTconnect connections is launched as part of the CamControl SERVER.

Contents

EMS SERVER

“Backup Module”The Backup Module runs data backups for the EMS database.

In the event of data loss, the database can be restored at any time from the backup files.

The Backup Module offers comprehensive configuration options for various data loss scenarios.

Contents

EMS SERVER

“Tours Module”The Tours Module runs tours stored in the EMS database at the correct time and reports any failed tours.

“Ping Module”The Ping Module runs ICMP “echo requests” stored in the EMS database at the correct interval and reports any failed requests.

Contents

EMS SERVER

“Timing Module”The Timing Module monitors the time- controlled functions of the EMS SERVER such as a routine transmitter call or the enabling/disabling of the transmitter at the correct time and reports any outstanding messages to the transmitter.

“HTconnect Monitor”The HTconnect Monitor provides an overview of the current HTconnect connections and the monitored connections.Within this overview, it is possible to query the current HTconnect status of a certain transmitter using its serial number.

Contents

Monitor 1: Event Client Monitor 2: CamControl Client Monitor 3: EMS Site Map Modul (Option)


Contents

Monitor 1: Event Client


“Event CLIENT”The Event CLIENT is the main user interface for event processing. All event messages (alarm, service, resubmission and error messages and time checks) are displayed for the user in categories and supplemented with additional information and action plans.

The Event CLIENT is used for specific processing of messages by the user. The user can also select and manage image transmission and image recording systems and evaluate receiver archives.

Contents

Alarm event Follow-Up

„Event CLIENT“ notifications

Service event Warning message HDD capacity

Event from timing module

Dongle or CC Server failure


Contents


“Event Handling”In this interface, the user can process specific messages.The user can also select and manage image transmission and image archiving devices and evaluate receiver archives.

It is also possible to send alarm reports by e-mail with file or image attachments.

Contents

Monitor 2: CamControl Client


“CamControl CLIENT”The CamControl CLIENT is used to operate and configure image transmitters and verify alarms.

The main functions include: Live image transmission PTZ and relay control

On-site archive evaluation

The functions of the CamControl CLIENT are the same as the CamControl LITE software.

Contents


“Event History Module”The Event History Module manages the protocols of completed events.

Protocol search using definable search criteria

Viewing of video archives

Protocol and list creation

Protocol and list printout

Deletion of protocols (by authorised users only)

Sending of protocols by e-mail

Contents


“Master Data Management Module”The Master Data Management Module is the user interface for entering transmitter-specific data and global data into the EMS database.

Specific data: Customer, dependent location, dependent transmitter, dependent event data

Global data: Contact persons for customer and site locations, police stations, fire stations, doctors/medical facilities and installers

Contents


“Operator Management Module”The Operator Management Module manages EMS users.

User management: Creating users Assigning user rights Modifying user data Deleting users

Operator Management is a tool for the EMS administrator.

Contents

EMS Site Map Modul Data Sheet

Monitor 3: EMS Site Map Modul (Option)


EMS Site Map Module (optional)The Event MAPS Module is an extension of the Event Management System and is offered as a standalone software package with a separate set-up.If the Event MAPS Module is to be used to complement the EMS, it must be installed on the relevant client computer for each desired Event CLIENT.

Contents

http://www.heitel.com/upload/downloads/de/04-datenblaetter/deutsch/pr_ems_sitemap_de_web.pdf


EMS Site Map Module (optional)

The camera triggering the alarm is shown by a flashing camera symbol in the EMS Site Map Module.

A camera can be connected by clicking on a camera symbol.

Relay contacts can be directly controlled by clicking on the symbols.

Contents

EMS TAPI Modul Data Sheet


EMS TAPI Module (optional)The EMS TAPI Module is an extension of the EMS and is offered as a standalone software package with a separate set-up.If the EMS TAPI Module is to be used to complement the EMS, it must be installed on the relevant client computer for each desired Event Client.

Contents

http://www.heitel.com/upload/downloads/de/04-datenblaetter/deutsch/pr_ems_tapi_de_web.pdf


EMS GPS WatcherWith the GPS Watcher functionality it is now possible to display current positions and live GPS data on a map (Google Earth) of those VideoGateways which are connected via HTconnect. Up to four VideoGateways can be displayed simultaneously on one map. The EMS also records a route and position data which are displayed in the history of the GPS watcher.

Contents


“CamControl PLAYER”CamControl PLAYER is the playback and evaluation software for CamDisc recordings and PC archives.The main functions include:

Search for image data according to various criteria (event, date/time, camera, etc.)

Export of individual images or video sequences

Motion search in continuous recordings on hard disks

Contents

System Requirements

System Requirements SERVER / CLIENT

Contents

System Requirements

Contents

Support

Remote Service Package (Remote Access)

This software is required to operate EMS so that remote access to the EMS is possible for support purposes when required.

The HeiTel TeamViewer Client must be installed on the server PC for remote maintenance.A DSL connection must be available and appropriately configured for remote maintenance.

Contents

Q & A

Q & A

Contents

Thank you very much for your kind attention

ems powerpoint

Documents