empowerment the “art” of creating constantly an organization of your own choosing
TRANSCRIPT
The “Art” of Creating The “Art” of Creating Constantly An Organization Constantly An Organization
of Your Own Choosingof Your Own Choosing
EMPOWERMENTEMPOWERMENT
MAAYAN AMITAYMAAYAN AMITAY
MANAGERIAL LEADERSHIPMANAGERIAL LEADERSHIP
Consultants To Learning OrganizationsConsultants To Learning Organizations
המצגת היא חלק מהרצאה בנושא: העצמה במערכות בריאותהוצג בכנס הבינלאומי הראשון לניהול
בסיעוד שנערך בפמוקלה תורכיה בחודש נובמבר
2001
מאת: מעיין אמיתי, יועץ ארגוני במכון מנהיגות, ייעוץ לארגונים לומדים
03-5406171טל:
• What is empowerment? - DefinitionsWhat is empowerment? - Definitions
• Why talk about empowerment in healthcare Why talk about empowerment in healthcare organizations? – Generic rationalorganizations? – Generic rational
• Why talk about empowerment in the Why talk about empowerment in the context of management in nursing? – Specific context of management in nursing? – Specific rationalrational
• What does it mean to be empowered and to What does it mean to be empowered and to empower as a nurse manager? – Practical empower as a nurse manager? – Practical implications.implications.
• Where can we go from here individually, Where can we go from here individually, organizationally and as a community? – a organizationally and as a community? – a visionary point of view.visionary point of view.
Order of DiscussionOrder of Discussion
Organizations do not Organizations do not mattermatter
People doPeople do
EMPOWERMENT ISEMPOWERMENT IS::A change process, occurring at an A change process, occurring at an individual, communal and individual, communal and organizational levels by which People organizational levels by which People as individuals and groups, stand for as individuals and groups, stand for their right to decide and act on issues their right to decide and act on issues concerning their life and concerning their life and
environmentenvironment..
There is no such thing There is no such thing as Empowering othersas Empowering others
Empowerment meansEmpowerment means:: Taking responsibility for actionsTaking responsibility for actions Fighting for freedom, Autonomy & self Fighting for freedom, Autonomy & self
expression expression Building self esteemBuilding self esteem Declaring your personal & Declaring your personal &
organizational visionorganizational visionThere is Everything to give There is Everything to give
&& nothing to expect been givennothing to expect been given
Accept Accept
MeaninMeaningg IntegrIntegr
ityity
MasteMasteryryAutonoAutonomymy
A genuineA genuine Feeling of contributionFeeling of contribution
The knowledge ofThe knowledge of your positive impact on othersyour positive impact on others
Things to Expect Been Things to Expect Been GivenGiven
Through an Empowerment Through an Empowerment ProcessProcess
Empowerment in
the
Empowerment in
the
fleshflesh
Empowered State of mind - Entrepreneurial
Non - Empowered State of mind - Bureaucratic
BeingDoingMaking choicesUtilization of resources
Envisioning what could be
Maintaining what is
Acts of sensible courage & risk taking
Exercising caution
Collaborative relationship
Patriarchal relationship
Empowered/ Empowered/ Entrepreneurial Vs Non – Entrepreneurial Vs Non – Empowered/ Bureaucratic state of mind Empowered/ Bureaucratic state of mind
Empowered/ Empowered/ Entrepreneurial Vs Non – Entrepreneurial Vs Non – Empowered/ Bureaucratic State of MindEmpowered/ Bureaucratic State of Mind
Non - Empowered State of mind - Bureaucratic
Empowered State of mind - Entrepreneurial
Manipulative tacticsAuthenticity
DependencyAutonomy
Short sighted self interestEnlightened self interest
Management in Nursing & EmpowermentManagement in Nursing & EmpowermentThe “Bad newsThe “Bad news””
Healthcare institutions primary tasks foster Healthcare institutions primary tasks foster “Cultures of anxiety” providing a ground for:“Cultures of anxiety” providing a ground for:
- Alienation- Alienation
- Dependency- Dependency
- Isolation- Isolation
- Helplessness- Helplessness
- Political warfare- Political warfare
Management in Nursing & EmpowermentManagement in Nursing & EmpowermentThe “Bad newsThe “Bad news””
Healthcare institutions are most commonly Healthcare institutions are most commonly “masculine state of mind” based cultures that “masculine state of mind” based cultures that emphasize:emphasize:
- Rationalistic-practical way of thinking - Rationalistic-practical way of thinking
- Emotional detachment - Emotional detachment
- Fragmental conceptions of reality- Fragmental conceptions of reality
Management in Nursing & EmpowermentManagement in Nursing & EmpowermentThe “Bad newsThe “Bad news””
Healthcare institutions turbulent economical Healthcare institutions turbulent economical environment, creates a chronic scarceness of environment, creates a chronic scarceness of resources, that leads to policies and practices like:resources, that leads to policies and practices like:
- cost-effectiveness emphasis - cost-effectiveness emphasis
- Tight control on performance - Tight control on performance
- staff downsizing and job insecurity- staff downsizing and job insecurity
Management in nursing & EmpowermentManagement in nursing & Empowerment
The The ““Good newsGood news””
• High potential for System thinking High potential for System thinking abilities. abilities.
• Tendency to work with the Tendency to work with the ““WholeWhole””
• Training & Affiliation to teamwork.Training & Affiliation to teamwork.
• A feminine inclination towards being in A feminine inclination towards being in touch and articulating feelings and touch and articulating feelings and experienceexperience
Goals
Objectives
הנחות יסוד
Leadership role perception
Implementation plan
Organizational achievementsBeyond expectations
values
Organizational cultureStrategy
Meaningful work& Organizational Identity
Long range high results
Behavior, Rituals, Symbols
Knowledge
management
Standards & Criteria
Basic assumptions
Organizational mission
Personal/unit/org’ vision
Mapping Knowledge gapsKnowledge development,
Sharing & Implementation plan & mechanisms
Constant improvement in core abilities
Managerial job description
Organizational work plan
VisionVision
A picture of the A picture of the organization at its future organization at its future
fullest potentialfullest potential
Major Steps for Creating and Major Steps for Creating and Implementing Your VisionImplementing Your Vision
1.1. Explore your own “Personal stamp”.Explore your own “Personal stamp”.
2.2. Search for an organizational vision.Search for an organizational vision.
3.3. Make the vision tangible:Make the vision tangible:
• Translate values into practiceTranslate values into practice
• Define the gap between present and Define the gap between present and future.future.
Major Steps for Creating and Major Steps for Creating and Implementing Your VisionImplementing Your Vision
4. Plan implementation4. Plan implementation
• Bridging your partners: Allies, Bridging your partners: Allies, Opponents, “Suspects”, Fence sitters, Opponents, “Suspects”, Fence sitters, Adversaries.Adversaries.
• Redesign the system.Redesign the system.
• Plan Symbolic interactions.Plan Symbolic interactions.
Major Steps for Creating and Major Steps for Creating and Implementing Your VisionImplementing Your Vision
5. Make it happen – Practice 5. Make it happen – Practice Transformational Leadership.Transformational Leadership.
6. Evaluate and create for yourself 6. Evaluate and create for yourself and others the conditions for and others the conditions for continues learningcontinues learning
Models of Change and Levels of Models of Change and Levels of System Thinking as Derived from System Thinking as Derived from
Depth of Organizational Empowered Depth of Organizational Empowered State of MindState of Mind
Transformational LeadershipTransformational Leadership The Building Blocks of anThe Building Blocks of an Empowered State of MindEmpowered State of Mind
IndividualizedConsideration
Intellectual stimulation
Inspirational leadership
Idealized Influence
High High effectivenesseffectiveness
Low Low effectivenesseffectiveness
PassivityPassivity ActivityActivity Pro - activityPro - activity
Laissez Faire
Passive managementby exception
Active managementby exception
Contingent reward
An Empowered state of mind
A non Empowered state of mind
Bridging Partners – Negotiating Bridging Partners – Negotiating Agreement and TrustAgreement and Trust
“Suspects”Allies
AdversariesOpponents
Trust HighLow
Agr
eem
e nt
High
Fence sitters
Creation of an Empowering Creation of an Empowering Environment – Practical MattersEnvironment – Practical Matters
• Changing supervision ground rules.Changing supervision ground rules.• Performance appraisal process Performance appraisal process reversal.reversal.• Creation of self managing teams.Creation of self managing teams.• Delegation of authority to call a Delegation of authority to call a meeting to any staff member.meeting to any staff member.
Creation of an Empowering Creation of an Empowering Environment – Practical MattersEnvironment – Practical Matters
• Design Tasks as two – way contractsDesign Tasks as two – way contracts
• Self expression encouragement. Self expression encouragement.
• Discouragement and confrontation for Discouragement and confrontation for passive, nonassertive behavior passive, nonassertive behavior
• focus people on their wants and visions focus people on their wants and visions
ItIt’’s Not Enough to Take the s Not Enough to Take the First Step in a 1thousend First Step in a 1thousend Miles Journey. It Should Miles Journey. It Should
Also Be in the Right Also Be in the Right DirectionDirection