Empoweryour enterprise.Built justfor you. Microsoft Services

Microsoft Services is helping enterprises across the world to transform and innovate.

P L AY

IT 'S NOT JUST ABOUT TECHNOLOGY. IT GOES FAR BEYOND THAT. IT IS EVEN THE APPROACH WE TAKE TO

OUR BUSINESS. IT IS HOW WE PARTNER, HOW WE CREATE THE FLEXIBILITY THAT SPEAKS TO THE REAL

WORLD NEEDS OF OUR CUSTOMERS. THAT IS THE TRANSFORMATION THAT IS AFOOT, THAT'S THE

MOMENTUM THAT WE HAVE INSIDE OF MICROSOFT, DRIVEN BY YOU.S A T YA N A D E L L A

[ CEO, MICROSOFT—IGNITE 2015 ]

BUILD THEINTELLIGENT

CLOUD

CREATE MOREPERSONAL

COMPUTING

REINVENT PRODUCTIVITY

& BUSINESS PROCESSES

Helping customers with the digital transformation journey

The world is now a network

Digital is changing how business gets done

Innovating with crowdsourcin

g and data

Working smarter with

smart machines

Adapting the business through

intelligent operations

Staying aheadby anticipating what’s next

Delighting customers with

richer experiences

Anywhere, anytime, any device

New Paradigm

Transforms

Access toInformation

PeopleInteractions

PeopleExpectations

UserExperience

CustomerInteractions

Employee Productivity

Optimizing OperationsImpacts

Approach to creating business value with digital

Flexible visual

approach to evaluate the art of

the possible

Ideate a shared vision

for digital transformation

Translating business goals into solutions

Connecting business

agenda to IT journey

to the cloud

Transform your operation

Transform your employee

productivity

Transform your customer

experience

Microsoft Services can help you identify the right opportunities to drive business transformation

Transform your customer experience

Customerexperience

Changecustomers’

lives

Innovate

Serve your customersIn smarter

ways

Ubiquitousexperience

Transformthe

relationship

“We wanted to go beyond the industry standard of preventative maintenance, to offer predictive and even pre-emptive maintenance,

so we can guarantee a higher uptime percentage on our elevators”.”— Andreas Schierenbeck, CEO, ThyssenKrupp Elevators

Challenge Service maintenance was performed reactively not proactively

Service outages required days to fix

Complex systems reported data in separate modules

StrategySolution that securely connects thousands of sensors and systems in its elevators that monitor everything, to the cloud with Microsoft Azure IoT.Field technicians view same live data as support centers

ResultsImproved customer satisfaction and drove brand loyaltyPredict issues and perform repairs before a breakdown.

Reduced support incidents and outages

ThyssenKrupp Elevators

Giving the world’s cities a lift with IoT

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“It's been a massive change for our clients. They are able to be serviced quicker and have an expert online to assist them with their

query straight away.”.— Murray Donkin, Executive: Contact Center Channel, Nedbank

Challenge Difficult to optimize staffing in branch network

Addressing peaks and troughs of customer demand of various types of business

Opportunity to address client experience

StrategyIntegrated channel strategy program, focusing on client-centered banking experiences.

ResultsReduced waiting time 33%Reduced client service costs

40% of enquiries shifted from branchto video banking channel

Reimagining the client experience to realize the branch of the future

Watch video here

Transform your employee productivity

Employeeproductivity

Employeeowneddevices

Smartmeetings

Storageand

document managemen

t

Collaborativebusiness

intelligence

Collaboration

Challenge Connect 3 separate divisions: Sales and Finance with manufacturing

StrategyUsing technology to unleash innovation, speed time to market, and gain a competitive advantage

ResultsEasy and quick sharing of ideas across regions and departmentsTighter business integration with all information stored in one place

Improve the workplace experience for 30K employees

Reimagining the workplace of the future

“I knew using Microsoft Services would get me a better success rate. Honestly, it ended up as one of the top implementations the company has gone through, and I feel like it was not only due to Microsoft but the fact that we worked so closely together to apply

Toyota principles and processes”.— Kevin Purdy, General Manager, Toyota Motor Engineering and Manufacturing North America (TEMA)

Watch video here

Transform your operations

Operations

Operationalvision

Business insight

Improveoperations

Enable people

New productdesign andservices

Challenge Improve business performance, get better insights across the business; manage dynamic business processes

StrategyTransformed upstream business by envisioning end user experience design and using technology to improve business performance

ResultsImproved organizational effectiveness with workflow automation capabilitiesImproved efficiency and accuracy of business insights and decision making democratized data, enabling employees to access, visualize, and manage informationAchieved tangible KPI improvements in data and reporting across: Finance, Operations & IT

Reimagining operations by streamlining production

Watch video here

“We adopted Microsoft approach to develop the platform for our business process management system [...] Pertamina improved organizational

effectiveness through a better system integration and process integration and workflow automation”.

— Lukito Suwarno, VP Information & Communication Technology, Pertamina EP

Imagine and envision the art of the possible through business, technology, and experience perspectives in parallel.

REIMAGINE

ResearchEnvisionDesign

The way to digital transformation

ROADMAP

PlanPrioritizeProduce

RESULTS

AdoptMeasureRealize

Build desired state to get from where you are to where you desire to be.

Business value and outcomes delivered that result in business performance improvement.

Cloud infrastructur

e

Software

Services & Support

Helping customers with the digital transformation journey

Thank you