emotional intelligence sets apart good leaders - an introductory workshop
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Emotional Intelligence sets apart good leaders - an introductory workshop. Ian Govier (Facilitator). opportunitynowhere. - PowerPoint PPT PresentationTRANSCRIPT
Emotional Emotional IntelligenceIntelligence sets apart good leaderssets apart good leaders
- an introductory workshop- an introductory workshop
Ian Govier(Facilitator)
opportunitynowhereopportunitynowhere
What I wanted to What I wanted to be when I grew up.. be when I grew up..
If I wasn’t a nurse, I’d be..If I wasn’t a nurse, I’d be..
When I retire I’m going to…When I retire I’m going to…
What I want to achieve What I want to achieve or change as a result or change as a result
of this workshop? of this workshop?
The same 5 common themes The same 5 common themes emerge from each emerge from each
inquiry.inquiry.
Since the inception of the NHS, Since the inception of the NHS, more than 50 NHS public inquiries more than 50 NHS public inquiries have been conducted to address have been conducted to address
catastrophic failures in patient care. catastrophic failures in patient care.
Walshe & Higgins (2002)
Disempowerment of Disempowerment of staff and patients staff and patients
IsolationIsolation
Poor Poor communicationcommunication
Inadequate Inadequate leadership / leadership / managementmanagement
Failure of Failure of systems systems and and processesprocesses
““Emotional Emotional Intelligence Intelligence
Sets Apart Sets Apart Good Leaders”Good Leaders”
What is What is Emotional Emotional
Intelligence?Intelligence?
EQ embraces two EQ embraces two aspects of intelligence:aspects of intelligence:• Understanding yourself, Understanding yourself,
your goals, your goals, intentions, intentions, responses & behaviourresponses & behaviour
• Understanding others Understanding others & their feelings & their feelings
•“Being nice”•Letting feelings
hang out”
Emotional Intelligence (EQ)Emotional Intelligence (EQ)The ability to perceive emotions, to
access and generate emotions so as to assist thought, to understand emotions
and emotional knowledge, and to reflectively regulate emotions so as to
promote emotional and intellectual growth
Mayer and Salovey, 1990•a field in infancy•fast-growing•aspects hearken to research of the 1940’s
another definition...another definition...
• "Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence."
• Dr. Robert K. Cooper Executive EQ: Emotional Intelligence in Leadership and Organizations, 1996.
and another definition...and another definition...• "Emotional Intelligence is a way of recognising,
understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Some research suggests it is responsible for as much as 80% of the "success" in our lives."
• Freedman et al. Handle With Care: Emotional Intelligence Activity Book, 1998
and yet another definition...and yet another definition...
• "Emotional Intelligence is the intelligent use of thoughts and emotions, heart and mind working harmoniously. It’s the ability to
use the power of your emotions as a source of information, motivation and connection."
• Randi B. Noyes. The Art of Leading Yourself – tap the power of your Emotional Intelligence, 2004.
In other words, EQ is about……In other words, EQ is about……• Knowing how you and others feel and Knowing how you and others feel and
what to do about itwhat to do about it
• Knowing what feels good and what feels Knowing what feels good and what feels bad, and how to get from bad to goodbad, and how to get from bad to good
• Possessing emotional awareness, Possessing emotional awareness, sensitivity and the management skills sensitivity and the management skills that will help us to maximise our long that will help us to maximise our long term happiness and survival term happiness and survival
EQEQ - seeing the - seeing the
bigger picturebigger picture
Like a tip of a great Like a tip of a great iceberg, the true iceberg, the true significance of our significance of our
emotional intelligence is emotional intelligence is only now being only now being
uncovered uncovered (Dr.Stephen R. Covey, 2004)(Dr.Stephen R. Covey, 2004)
An elephant is like a fan
An elephant is like a wall
An elephant is like a spear
An elephant is like a tree
An elephant is like a snake
An elephant is like a
rope
““Emotional Emotional Intelligence Intelligence
Sets Apart Sets Apart Good Leaders”Good Leaders”
““Best Boss – Best Boss – Worst Boss”Worst Boss”
From your career experiencesFrom your career experiences identify the key characteristics identify the key characteristics
of your Best Boss / Worst Boss of your Best Boss / Worst Boss
Break Break TimeTime
The Components of The Components of Emotional Intelligence (EQ)Emotional Intelligence (EQ)
• Self-Awareness• Self (Emotion) Management• Empathy• Social Skills (Relationships)
• Motivation
(Daniel Goleman, 1995)
Emotional Intelligence StarEmotional Intelligence Star
EmpathySocial skills
Self manageme
nt / regulation
Motivation
Self awareness
Self-AwarenessSelf-Awareness
The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others
Emotional self awareness Accurate self-assessment Self-confidence
‘‘0 wad some Power 0 wad some Power the giftie gie us the giftie gie us
To see oursels as To see oursels as ithers see us!’ ithers see us!’
Robert BurnsRobert Burns
How are How are you you
feeling?feeling? (naming and describing our
emotions)
Group exercise
There are considered to be six basic emotions which have universally recognizable facial expressions:
Surprise, Fear, Happiness, Anger, Sadness & Disgust.
Emotional self-awarenessEmotional self-awareness• The inability to notice our true feelings can
leave us at the mercy of others.
• People with greater certainty about their feelings are often better pilots of their lives
and have a surer sense about how they feel about personal decisions.
The value of taking time for self- The value of taking time for self- awareness requires an ability:awareness requires an ability:• to recognize appropriate body cues and
emotions• to label cues and emotions accurately• to stay open to unpleasant as well as
pleasant emotions• to include the capacity for experiencing and
recognizing multiple and conflicting emotions
EQ EQ Awareness Awareness
TestTest
Group exercise
Self Awareness & ConflictSelf Awareness & Conflict
The The ‘DESC’‘DESC’ Script Script
• DDescribe the situationescribe the situation
• EExpress how you xpress how you FEELFEEL• SSpecify what you wantpecify what you want
• CConsequences which will result, onsequences which will result, positive or negative positive or negative
Emotional Intelligence StarEmotional Intelligence Star
Self manageme
nt / regulation
Self awareness
Self-ManagementSelf-Management• The ability to control or redirect disruptive
impulses and moods• The propensity to suspend judgement to think
before acting
Self-control Trustworthiness Conscientious
Adaptability Achievement orientation Initiative
Creating & Creating & developing developing
TRUSTTRUSTGroup exercise
Be trusting Be trusting yet be wise!yet be wise!
Between what happens to us Between what happens to us and our response to it….and our response to it….
……..is our freedom to ..is our freedom to choose our responsechoose our response
Emotional Intelligence StarEmotional Intelligence Star
Empathy
Self manageme
nt / regulation
Self awareness
EmpathyEmpathy• The ability to understand the emotional
makeup of other people• Skill in treating people according to their
emotional reactions
Empathy Organisational Awareness Workplace orientation
Developing Developing empathyempathy
Group exercise
Developing empathy links toDeveloping empathy links to• Greater emotional
stability• Greater
interpersonal sensitivity
• Better educational performance
Developing empathy
Emotional Intelligence StarEmotional Intelligence Star
EmpathySocial skills
Self manageme
nt / regulation
Self awareness
Social Skills• Proficiency in managing relationships
and building networks• An ability to find common ground and
build rapport
Visionary Leadership Influence Developing Others Communication
Change catalyst Building bonds Teamwork and collaboration
P
The art of social relationships--The art of social relationships--managing emotions in othersmanaging emotions in others
• To excel at people skills means having and using the competencies to be an effective friend, negotiator, and LEADER.LEADER. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others.
socialskills
Emotional Intelligence StarEmotional Intelligence Star
EmpathySocial skills
Self manageme
nt / regulation
Motivation
Self awareness
MotivationMotivation• A passion to work for reasons that go
beyond money or status• A propensity to pursue goals with
energy and persistence
Strong drive to achieve Organisational commitment Optimism even in the face of failure
How do we How do we develop these develop these
components in the components in the RCN CLP?RCN CLP? Group Work
Self-AwarenessSelf-Management
EmpathySocial SkillsMotivation
What has EQ What has EQ got to do got to do with improving with improving
patient care?patient care?
Ten Habits of Emotionally Ten Habits of Emotionally Intelligent PeopleIntelligent People (Hein, 1999)
• Label their feelings, rather than labelling people Label their feelings, rather than labelling people or situationsor situations
• Distinguish between thoughts and feelingsDistinguish between thoughts and feelings
• Take responsibility for their feelings.Take responsibility for their feelings.
• Use their feelings to help make their decisionsUse their feelings to help make their decisions
• Show respect for other people’s feelingsShow respect for other people’s feelings
Ten Habits of Emotionally Ten Habits of Emotionally Intelligent PeopleIntelligent People
• Feel energised not angryFeel energised not angry
• Validate others’ feelingsValidate others’ feelings
• Practise getting a positive value from their negative Practise getting a positive value from their negative emotionsemotions
• Don’t advise, command, control, criticize, blame or Don’t advise, command, control, criticize, blame or judge othersjudge others
• Avoid people who invalidate them or don’t respect Avoid people who invalidate them or don’t respect their feelingstheir feelings
Emotional Intelligence StarEmotional Intelligence Star
EmpathySocial skills
Self manageme
nt / regulation
Motivation
Self awareness
““Emotional Emotional Intelligence Intelligence
Sets Apart Sets Apart Good Leaders”Good Leaders”
Final Final
Thoughts!Thoughts!
What will What will I do differentlyI do differently as a result as a result
of this of this workshop?workshop?
Melissa Fitzpatrick (2005), former editor-in-chief of
Nursing Management, wrote:
‘To the public these ads
showcase diversity, intelligence,
competence, and caring - the essence
of nursing.’
So you may have the brains So you may have the brains and the technical ability and the technical ability
of your of your profession…profession…
……but have you but have you got the touch? got the touch?
Great leaders … are people with enormous Great leaders … are people with enormous self-knowledge. They have self-insight and self-knowledge. They have self-insight and
self-respect balanced by scepticism … self-respect balanced by scepticism … sceptics who understand their own masks sceptics who understand their own masks
as well as the masks of life, and this as well as the masks of life, and this understanding makes them humble. They understanding makes them humble. They see the humanity in others and deal with see the humanity in others and deal with them in compassionate yet realistic ways. them in compassionate yet realistic ways.
This duality makes for a wonderful leader.This duality makes for a wonderful leader.
(McKee, 2003)
Really believe in your heart of Really believe in your heart of hearts that your fundamental hearts that your fundamental
purpose, the reason for purpose, the reason for being, is to enlarge the being, is to enlarge the
lives of others.lives of others.
Your life will be enlarged also. Your life will be enlarged also. And all of the other things we And all of the other things we have been taught to concentrate have been taught to concentrate
on will take care of themselves. on will take care of themselves.
Emotionally intelligent leaders look out of the window to apportion credit - they
acknowledge colleagues, and admit to a fair dose of good luck. But they look in the mirror to assign responsibility - they never
blame outside events when things go wrong.
In contrast, less emotionally intelligent leaders tend to do the opposite - they look out of the
window for factors to blame, but they gaze in the mirror to credit themselves when things go well.
Which one Which one are you?are you?
Thank You
DiolchWebsite: www.ctrtraining.co.uk
http://www.ctrtraining.co.uk/resources.php