emotional intelligence. old yard stick of judgement
TRANSCRIPT
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Emotional intelligenceEmotional intelligence
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Old yard stick of Old yard stick of judgementjudgement
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Old yard stick of Old yard stick of judgementjudgement
Training Training
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Old yard stick of Old yard stick of judgementjudgement
Training Training
expertiseexpertise
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New yard stick of judgementNew yard stick of judgement
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New yard stick of judgementNew yard stick of judgement
How we manage ourselvesHow we manage ourselves
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New yard stick of judgementNew yard stick of judgement
How we manage ourselvesHow we manage ourselves
How we handle othersHow we handle others
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Less focusLess focus
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Less focusLess focus
Technical expertiseTechnical expertise
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More focusMore focus
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More focusMore focus
InitiativeInitiative
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More focusMore focus
InitiativeInitiative
EmpathyEmpathy
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More focusMore focus
InitiativeInitiative
EmpathyEmpathy
AdaptabilityAdaptability
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More focusMore focus
InitiativeInitiative
EmpathyEmpathy
AdaptabilityAdaptability
PersuasivenessPersuasiveness
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CharacterCharacter
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CharacterCharacter PersonalityPersonality
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CharacterCharacter PersonalityPersonality Soft skillsSoft skills
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CharacterCharacter PersonalityPersonality Soft skillsSoft skills CompetenceCompetence
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CharacterCharacter PersonalityPersonality Soft skillsSoft skills CompetenceCompetence Emotional intelligenceEmotional intelligence
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Emotional intelligenceEmotional intelligence
??
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How to handle yourselfHow to handle yourself
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How to handle yourselfHow to handle yourself Get along with peopleGet along with people
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How to handle yourselfHow to handle yourself Get along with peopleGet along with people Work as a teamWork as a team
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How to handle yourselfHow to handle yourself Get along with peopleGet along with people Work as a teamWork as a team LeadershipLeadership
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Performance evaluationPerformance evaluation
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Performance evaluationPerformance evaluation
FirstFirst Emotional intelligenceEmotional intelligence
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Performance evaluationPerformance evaluation
FirstFirst Emotional intelligenceEmotional intelligence
SecondSecond IQIQ
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Neuroscience Neuroscience
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Neuroscience Neuroscience
Emotional brainEmotional brain
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Neuroscience Neuroscience
Emotional brainEmotional brain
Thinking brainThinking brain
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Training programmesTraining programmes
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Training programmesTraining programmes
Based on academic modelsBased on academic models
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Training programmesTraining programmes
Based on academic modelsBased on academic models
Not to boost their EINot to boost their EI
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MisconceptionsMisconceptions
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Misconceptions about EIMisconceptions about EI
Always niceAlways nice
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MisconceptionsMisconceptions
Free hand to feelingsFree hand to feelings
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MisconceptionsMisconceptions
Men and women are differentMen and women are different
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MisconceptionsMisconceptions
Fixed geneticallyFixed genetically
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MisconceptionsMisconceptions
Develop in early childhoodDevelop in early childhood
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NowadaysNowadays
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NowadaysNowadays
Can’t compete with products aloneCan’t compete with products alone
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NowadaysNowadays
Can’t compete with products aloneCan’t compete with products alone
ButBut
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NowadaysNowadays
Can’t compete with products aloneCan’t compete with products alone
ButBut
How we manage our peopleHow we manage our people
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Why EI now ?Why EI now ?
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DownsizingDownsizing
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DownsizingDownsizing
Less employeeLess employee
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DownsizingDownsizing
Less employeesLess employees More visibleMore visible
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DownsizingDownsizing
Less employeesLess employees More visibleMore visible More accountableMore accountable
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DownsizingDownsizing
Less employeesLess employees More visibleMore visible More accountableMore accountable Difficult to hide personality Difficult to hide personality
drawbacksdrawbacks
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GlobalizationGlobalization
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GlobalizationGlobalization
Multi culture peopleMulti culture people
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GlobalizationGlobalization
Multi culture peopleMulti culture people Changing environmentsChanging environments
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GlobalizationGlobalization
Multi culture peopleMulti culture people Changing environmentsChanging environments Rapid technological advancementRapid technological advancement
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GlobalizationGlobalization
Multi culture peopleMulti culture people Changing environmentsChanging environments Rapid technological advancementRapid technological advancement Quiet war zoneQuiet war zone
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New trendNew trend
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Rising IQRising IQ
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Rising IQRising IQ
Better nutritionBetter nutrition
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Rising IQRising IQ
Better nutritionBetter nutrition Small familySmall family
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Rising IQRising IQ
Better nutritionBetter nutrition Small familySmall family Computer gamesComputer games
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Rising IQRising IQ
Better nutritionBetter nutrition Small familySmall family Computer gamesComputer games Good schoolingGood schooling
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Dropping EQDropping EQ
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Dropping EQDropping EQ
LonelinessLoneliness
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Dropping EQDropping EQ
LonelinessLoneliness DepressionDepression
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Dropping EQDropping EQ
LonelinessLoneliness DepressionDepression AngryAngry
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Dropping EQDropping EQ
LonelinessLoneliness DepressionDepression AngryAngry AggressiveAggressive
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What employers want ?What employers want ?
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Good listeningGood listening
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Oral communicationOral communication
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Creative response to obstaclesCreative response to obstacles
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ConfidenceConfidence
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MotivationMotivation
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Desire to excel in careerDesire to excel in career
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Pride in accomplishmentsPride in accomplishments
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Interpersonal effectivenessInterpersonal effectiveness
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Negotiating skillsNegotiating skills
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Leadership potentialLeadership potential
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Competence Competence
InIn
Reading and writing Reading and writing
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Read currents of situationRead currents of situation
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Feel pulse of emotionsFeel pulse of emotions
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Personality testsPersonality tests
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Psychological disordersPsychological disorders
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Poor predictors of job performancePoor predictors of job performance
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Academic aptitudeAcademic aptitude
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Academic aptitudeAcademic aptitude
School gradesSchool grades
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Academic aptitudeAcademic aptitude
School gradesSchool grades
Advance learningAdvance learning
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Professor McClelland Professor McClelland
( Harvard Professor )( Harvard Professor )
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State department testsState department tests
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State department testsState department tests
American historyAmerican history
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State department testsState department tests
American historyAmerican history CultureCulture
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State department testsState department tests
American historyAmerican history CultureCulture Language fluencyLanguage fluency
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State department testsState department tests
American historyAmerican history CultureCulture Language fluencyLanguage fluency EconomicsEconomics
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State department testsState department tests
American historyAmerican history CultureCulture Language fluencyLanguage fluency EconomicsEconomics Current affairsCurrent affairs
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FindingsFindings
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On-the job performanceOn-the job performance
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On-the job performanceOn-the job performance
Academic performanceAcademic performance
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On-the job performanceOn-the job performance
- ve- ve
Academic performanceAcademic performance
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InterviewedInterviewed
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InterviewedInterviewed
Super diplomatsSuper diplomats
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InterviewedInterviewed
Super diplomatsSuper diplomats
Normal diplomatsNormal diplomats
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FoundFound
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ONEONE
Basic human abilityBasic human ability
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Not measured inNot measured in
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Academic testsAcademic tests
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Academic testsAcademic tests
IQ testsIQ tests
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To read Emotions of othersTo read Emotions of others
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CorrelationCorrelation
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IQ scores at entryIQ scores at entry
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IQ scores at entryIQ scores at entry
Career performanceCareer performance
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Less than 25 %Less than 25 %
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??
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75% reasons for job success 75% reasons for job success
Un-explainedUn-explained
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Harvard graduatesHarvard graduates
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Harvard graduatesHarvard graduates
LawLaw
MedicineMedicine
TeachingTeaching
EngineeringEngineering
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CorrelationCorrelation
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CorrelationCorrelation
Entrance examEntrance exam
Career successCareer success
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ZeroZero
NegativeNegative
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Professional selectionProfessional selection
EngineeringEngineering
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FocusFocus
Intellectual abilitiesIntellectual abilities
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Research showsResearch shows
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EI EI IQIQ
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Limits of IQ Limits of IQ
??
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IQIQ
Threshold competence for entry Threshold competence for entry
Into jobInto job
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Can’t Make you a starCan’t Make you a star
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ExpertiseExpertise
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Technical knowledge + experienceTechnical knowledge + experience
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Robert stern berg Robert stern berg
( Yale psychologist )( Yale psychologist )
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IntelligenceIntelligence
SuccessSuccess
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On-the-job successOn-the-job success
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On-the-job successOn-the-job success
ExpertiseExpertise
= =
IQIQ
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ExpertiseExpertise
Basic competency to get job doneBasic competency to get job done
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Translate your expertiseTranslate your expertise
IntoInto
Something marketableSomething marketable
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ExcellenceExcellence
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IQIQ ++ ExpertiseExpertise
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IQIQ + + expertiseexpertise + + ??
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PennPenn && MattMatt
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Penn lackedPenn lacked && Matt hadMatt had
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Emotional IntelligenceEmotional Intelligence
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More complex jobMore complex job
More EI mattersMore EI matters
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CompetenciesCompetencies
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CognitiveCognitive
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CognitiveCognitive
EmotionalEmotional
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CognitiveCognitive ( mind )( mind )
EmotionalEmotional
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CognitiveCognitive ( mind )( mind )
Emotional ( heart )Emotional ( heart )
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CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning
Emotional ( heart )Emotional ( heart )
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CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning
Technical expertiseTechnical expertise
Emotional ( heart )Emotional ( heart )
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CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning
Technical expertiseTechnical expertise
Emotional ( heart )Emotional ( heart )ThoughtsThoughts
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CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning
Technical expertiseTechnical expertise
Emotional ( heart )Emotional ( heart )ThoughtsThoughts
FeelingsFeelings
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CognitiveCognitive
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Cognitive competencyCognitive competency
Analysis aloneAnalysis alone
( Can be done by computers )( Can be done by computers )
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Emotional competencyEmotional competency
FeelingsFeelings
AnalysisAnalysis
( Can’t be done by computers )( Can’t be done by computers )
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ComputersComputers
Grammatical mistakesGrammatical mistakes
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ComputersComputers
Grammatical mistakesGrammatical mistakes
Influence on readersInfluence on readers
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Pre frontal lobesPre frontal lobes
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Pre frontal lobesPre frontal lobes
Behind foreheadBehind forehead
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Pre frontal lobesPre frontal lobes
Behind foreheadBehind forehead
Executive decision makingExecutive decision making
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Area deep in brainArea deep in brain
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Area deep in brainArea deep in brain
Harboring our emotionsHarboring our emotions
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ConnectedConnected
Bundle of neuronsBundle of neurons
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Balance between competenciesBalance between competencies
IsIs
crucialcrucial
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Emotional competenceEmotional competence
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EmpathyEmpathy
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EmpathyEmpathy
To read the feelings of othersTo read the feelings of others
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Social skillsSocial skills
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Social skillsSocial skills
To handle those feelings artfullyTo handle those feelings artfully
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Difference Difference
E IE I
ECEC
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EIEI
Determine our potentialDetermine our potential
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PotentialPotential
Self-awarenessSelf-awareness MotivationMotivation Self-regulationSelf-regulation EmpathyEmpathy relationshipsrelationships
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ECEC
Ability to convert that potentialAbility to convert that potential
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ThereforeTherefore
Good in EIGood in EI
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ThereforeTherefore
Good in EIGood in EI
Does not meanDoes not mean
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ThereforeTherefore
Good in EIGood in EI
Does not meanDoes not mean
Good in ECGood in EC
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Self-awarenessSelf-awareness
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Self-awarenessSelf-awareness
WeaknessesWeaknesses
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Self-awarenessSelf-awareness
WeaknessesWeaknesses
StrengthsStrengths
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Emotional competenciesEmotional competencies
Vary Vary
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Emotional competenciesEmotional competencies
Vary Vary
with positionswith positions
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Emotional competenciesEmotional competencies
Vary Vary
with positionswith positions
With professionsWith professions
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EI in Technical peopleEI in Technical people
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Technical peopleTechnical people
Inner drive to accept challengesInner drive to accept challenges
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Technical peopleTechnical people
Inner drive to accept challengesInner drive to accept challenges Ability to persuade othersAbility to persuade others
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Technical peopleTechnical people
Inner drive to accept challengesInner drive to accept challenges Ability to persuade othersAbility to persuade others Analytic thinkingAnalytic thinking
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EC Frame workEC Frame work
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EC Frame workEC Frame work
Personal competencePersonal competence
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EC Frame workEC Frame work
Personal competencePersonal competence
Social competenceSocial competence
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Personal competencePersonal competence
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Personal competencePersonal competence
Self awarenessSelf awareness
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Personal competencePersonal competence
Self awarenessSelf awareness
Self regulationSelf regulation
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Personal competencePersonal competence
Self awarenessSelf awareness
Self regulationSelf regulation
MotivationMotivation
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Social competenceSocial competence
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Social competenceSocial competence
EmpathyEmpathy
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Social competenceSocial competence
EmpathyEmpathy
Social skillsSocial skills
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ParadigmParadigm
Greek wordGreek word PerceptionsPerceptions How we see the world ?How we see the world ?
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Paradigms & mapsParadigms & maps
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Paradigms & mapsParadigms & maps
Map is not territoryMap is not territory
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Paradigms & mapsParadigms & maps
Map is not territoryMap is not territory
But tellsBut tells
How territory will look like ?How territory will look like ?
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IslamabadIslamabad
And And
LahoreLahore
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FrustrationFrustration
HelplessnessHelplessness
IneffectivenessIneffectiveness
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No problem No problem
WithWith
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No problem No problem
WithWith
Attitude and behaviourAttitude and behaviour
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It leads us It leads us
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Power of paradigmPower of paradigm
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Attitudes and behavioursAttitudes and behaviours
Grow fromGrow from
These assumptionsThese assumptions
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Paradigm shiftingParadigm shifting
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Align paradigmsAlign paradigms
WithWith
laws of naturelaws of nature
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PretendPretend
Character and emotionsCharacter and emotions
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PretendPretend
Character and emotionsCharacter and emotions
Physical effortsPhysical efforts
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Borrow strengthBorrow strength
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Borrow strengthBorrow strength
Simple requestSimple request
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Borrow strengthBorrow strength
Simple requestSimple request ReasoningReasoning
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Borrow strengthBorrow strength
Simple requestSimple request ReasoningReasoning BriberyBribery
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Borrow strengthBorrow strength
Simple requestSimple request ReasoningReasoning BriberyBribery ThreatThreat
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Borrow strengthBorrow strength
Simple requestSimple request ReasoningReasoning BriberyBribery ThreatThreat forceforce
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Depend on external forceDepend on external force
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What happen ?What happen ?
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What happen ?What happen ?
Source of borrowed strength Source of borrowed strength
No longer thereNo longer there
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ReactiveReactive
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Pro activePro active
ReactiveReactive
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Inside -out approachInside -out approach
Be’sBe’s
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Outside- in approachOutside- in approach
Have’sHave’s
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ThoughtsThoughts
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ThoughtsThoughts ActionsActions
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ThoughtsThoughts ActionsActions HabitsHabits
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ThoughtsThoughts ActionsActions HabitsHabits CharacterCharacter
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ThoughtsThoughts ActionsActions HabitsHabits CharacterCharacter DestinyDestiny
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EffectivenessEffectiveness
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EffectivenessEffectiveness
P / PCP / PC
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EfficiencyEfficiency
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Organizational production capacityOrganizational production capacity
MachinistMachinist
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Treat employeesTreat employees
AsAs
you want them to treat customersyou want them to treat customers
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Circle of concernCircle of concern
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Circle of concernCircle of concern
circle of influencecircle of influence
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Holy Prophet ( PBUH )Holy Prophet ( PBUH )
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ResponsibilityResponsibility
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Response - abilityResponse - ability
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Direct controlDirect control
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Direct controlDirect control
( Own Behaviour)( Own Behaviour)
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Indirect controlIndirect control
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Indirect controlIndirect control
( Others Behaviour )( Others Behaviour )
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No controlNo control
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No controlNo control
( Situations )( Situations )
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LeadershipLeadership
ManagementManagement
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How to do things ?How to do things ?
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How to do things ?How to do things ?
First things firstFirst things first
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ManagementManagement
How to do things ?How to do things ?
First things firstFirst things first
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What to do ?What to do ?
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What to do ?What to do ?
Which things first ?Which things first ?
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LeadershipLeadership
What to do ?What to do ?
Which things first ?Which things first ?
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Financial bank accountFinancial bank account
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Emotional bank accountEmotional bank account
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Emotional bank accountEmotional bank account
UnderstandingUnderstanding
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Emotional bank accountEmotional bank account
UnderstandingUnderstanding Care about little thingsCare about little things
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Emotional bank accountEmotional bank account
UnderstandingUnderstanding Care about little thingsCare about little things CommitmentCommitment
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Emotional bank accountEmotional bank account
UnderstandingUnderstanding Care about little thingsCare about little things CommitmentsCommitments Apologize sincerelyApologize sincerely
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Emotional bank accountEmotional bank account
UnderstandingUnderstanding Care about little thingsCare about little things CommitmentsCommitments Apologize sincerelyApologize sincerely Personal integrityPersonal integrity
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RelationshipsRelationships
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RelationshipsRelationships
WinWin
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RelationshipsRelationships
WinWin Win/loseWin/lose
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RelationshipsRelationships
WinWin Win/loseWin/lose Lose/winLose/win
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RelationshipsRelationships
WinWin Win/loseWin/lose Lose/winLose/win Lose/loseLose/lose
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RelationshipsRelationships
WinWin Win/loseWin/lose Lose/winLose/win Lose/loseLose/lose LoseLose
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RelationshipsRelationships
WinWin Win/loseWin/lose Lose/winLose/win Lose/loseLose/lose LoseLose Win/win or no dealWin/win or no deal