emotional intelligence for everyone 2015 feb-24
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EMOTIONAL
INTELLIGENCE FOR
EVERYONE
BY
ANTHONY C. MERSINO
PMP, PMI-ACP, CSPFOUNDER, VITALITY CHICAGO
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EMOTIONAL INTELLIGENCE
Source: Peter Salovey and John Mayer, Emotional Intelligence, Psychology Today, 1990.
“Emotional Intelligence is the ability to monitor
one’s own and others feelings and emotions,
to discriminate among them,
and to use this information
to guide one’s thinking and actions.”
-Peter Salovey and John Mayer
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AN EQ FRAMEWORK FOR PROJECT LEADERS
Source: Mersino, Anthony. Emotional Intelligence for Project Managers. AMACOM. 2013.
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1. Self-Awareness
• Emotional Self-Awareness
• Accurate Self-Assessment
• Self-Confidence
2. Self-Management
• Self-Control
3. Social Awareness
• Empathy
• Organizational Awareness
• Seeing Others
• Emotional Boundaries
4. Relationship Management
• Stakeholder Relationships
• Developing Others
• Telling the Truth
5. Team Leadership
• Communications
• Conflict Management
• Inspirational Leadership
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WHY EMOTIONAL
INTELLIGENCE?
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LISTENING
SKILLS
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RELATIONSHIPS
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LEADERSHIP
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PERSONAL
WELL-BEING
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PROFESSIONAL
SUCCESS
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EMOTIONAL INTELLIGENCE
SELF-AWARENESS
• Emotional Self-
Awareness
• Accurate Self-
Assessment
• Self Confidence
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EMOTIONAL SELF-AWARENESS
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SASHETSad Angry Scared Happy Excited Tender
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EMOTIONAL INTELLIGENCE
SELF-CONTROL
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EMOTIONAL INTELLIGENCE
SELF-CONTROL
RETURN TO MENU 13
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ADDITIONAL READINGS
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ABOUT THE SPEAKER
Anthony MersinoAgile Transformation Coach & Founder of Vitality Chicago
• Passionate about helping individuals and teams improve
• 27+ years as IT PM & Program Manager, PMO Lead, and Troubled Project
Recovery Expert
• 6 years teaching Agile and supporting adoption; Trained hundreds of individuals
and coached dozens of teams
• MBA; PMP, CSP and PMI-ACP Certifications
• Author of “Agile Project Managers” and “Emotional Intelligence for Project
Managers; the People Skills You Need to Succeed”
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