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Emotional Intelligence

CLN Two Presentation

What is Emotional Intelligence (EI)?

Lets start with the history of EI

1870s Charles Darwin first comments on the term Emotional Intelligence

1930s Social intelligence first identified by EL Thorndike

1940s Wechser suggests that affective components of intelligence may be essential to success in life

1950s Psychologist, Abraham Maslow, describes how people can build emotional intelligence

1970s Howard Gardner’s book, The Shattered Mind, introduces the concept of multiple intelligences

1980s Psychologists Peter Salovey and John Mayer publish their landmark article

1990s Daniel Goleman popularizes EI with his best selling book that advocates EI ahead of IQ

0

20

40

60

80

100

1990-1991 1992-1993 1994-1995 1996-1997 1998-1999 2000-2001

Popularity - The number of publications on EI since 1990

The top 3 EI models in use today are:

Salovey-Mayer ModelHas four emotional branches and suggests that your motions make you smarter via:

emotional perception & identification;

emotional facilitation of thought;

emotional understanding; and

emotional management.

The Bar-On ModelComprises five domains upon which to assess your emotional-social traits. These are:

self awareness and self expression;

social awareness and interpersonal relationship;

emotional management and regulation;

change management; and

self motivation.

The Goleman ModelTakes the approach that EI provides the foundation for competencies of personal and social skills that lead to superior performance in the work place.

Goleman contrasts self

as opposed to other.

Then acknowledges the differences between recognition

and regulation.

What is Emotional Intelligence (EI)?

‘To understand and measure the abilities and traits related to recognising and regulating emotions in

ourselves and in others’

Some food for thought…

Is EI a new science or something that’s always been

inherent in psychological studies and methods?

The most gifted leaders are self-aware

and empathetic.

They understand and control their emotions

whilst intuitively grasping how others feel.

But what’s in it for

you?

Loyal and trusting relationships;

increased energy and effectiveness under

pressure;

and the ability to create a brighter future.

It’s not too late

EI can be learnt at any age

and generally increases as we get older.

A Quick

Do you think globalisation has affected EI?

Has EI spread within Western society simply because

societal and cultural norms have changed?

Isthere

adownsideto

EI?

Some think EI is too vague,

some think EI is difficult to measure,

and some think EI is dangerous

when forced upon employees.

EI, what do you think?

ReferencesCaruso, D, Salovey, P, 2004, The Emotionally Intelligent Manager, Jassey-Bass, San Francisco, CA

Plutchik, R, 1997, Circumplex Models of Personality and Emotions, American Psychological Association, Washington, DC

http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm, viewed 29th July 2009

Bar-On, R. ‘The Bar-On Model of Emotional-Social Intelligence’ (2007), Reuvenbaron.org, viewed 3 August 2009, http://www.reuvenbaron.org/bar-on-model

Bar-On, R. (2006) ‘The Bar-On model of Emotional-Social Intelligence (ESI)’, Psicothema, 18, supl., 13-25.

Caruso, D. (2004) ‘Defining the inkblot called Emotional Intelligence’, Consortium Emotional Intelligence website, viewed 3 August 2009, <http://www.eiconsortium.org/research/ei_issues_and_common_misunderstandings_caruso_comment.htm>.

Chapman, A. ‘Emotional Intelligence (EQ)’ (2009), Businessballs.com, viewed 3 August 2009, <http://www.businessballs.com/eq.htm>

Cherniss, C. ‘Emotional Intelligence: What it is and Why it Matters’, paper presented at the Annual Meeting of the Society for Industrial and Organisational Psychology, New Orleans, 15 April 2000.

Consortium for Research on Emotional Intelligence in Organisations, ‘Measures: ECI2.0 and ESCI’, viewed 3 August 2009, http://www.eiconsortium.org/measures/eci_360.html

Cooper, R. K., (1997), Applying emotional intelligence in the workplace, Training and Development, Vol. 51, Issue. 12, pp 31-38

Emmerling, R.J. and Goleman, D. (2003) ‘Emotional intelligence: issues and common misunderstandings’, Consortium Emotional Intelligence website, viewed 3 August 2009, http://www.eiconsortium.org/research/ei_issues_and_common_misunderstandings.htm

Goleman, D. (2004) “An EI based theory of performance’, Consortium for Emotional Intelligence website, viewed 3 August 2009, http://www.eiconsortium.org/research/ei_theory_performance.htm

Matthews, G., Zeidner, M. and Roberts, R. (2004) Emotional Intelligence: science and myth, introduction/chapter 1: The MIT Press Web Site, viewed 3 August 2009, <http://mitpress.mit.edu/catalog/item/default.asp?ttype=2&tid=10191&mode=toc.

Mayer, J., Salovey, P. and Caruso, D. (2000) ‘Models of Emotional Intelligence’, Handbook of Intelligence, ed. R. J. Sternberg, pp 396-420, Cambridge, Cambridge Uni Press.

Conte J, 2005 ‘A Review and Critique of Emotional Intelligence Measures’ Journal of Organizational Behaviour, vol. 26 no.4 pp 433-40

Leading by Feel, Harvard Business Review, January 2004, Vol. 82, Issue. 1, pp 27-37

Kruml, S, Geddes, D, 2005 ‘Catching Fire without Burning out: Is there an ideal Way to perform Emotional Labour?’ in Organisational Behaviour Pearson Education Australia, Frenchs Forests, NSW. P279

Liao, H, Chuang, A, 2004, ‘A Multilevel Investigation of Factors Influencing Employee Service Performance and Customer Outcomes’, Academy management Journal, vol.47, no.1 pp 41-58.

Locke E, 2005 ‘Why Emotional Intelligence is an invalid concept’ Journal of Organizational Behaviour, vol. 26 no.4 pp 425-31.

Robbins, S, Judge, T, Millet, B, Waters-Marsh, T 2008 Organisational Behaviour Pearson Education Australia, Frenchs Forests, NSW.

Strack, F, Stepper, L, Martin, S, 1988, ‘Inhibiting and Facilitating Conditions of the Human Smile: A Nonobstrusive Test of the Facial Feedback Hypothesis’ Journal of Personality and Social Psychology, vol. 54, pp 768-77.

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