emerging trends in the federal sector...emerging trends directional patterns that may generate...

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Confidential discussion draft – not for distribution

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Emerging Trends in the Federal Sector

Preston Finley: Manager, USPS Strategic Business Planning

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Emerging TrendsDirectional patterns that may generate market, customer or

organizational needs or opportunities

Technology

SocialIndustry

Research revealed 23 emerging trends with the potential

to significantly impact the postal industry

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Societal changes are creating new customer needs and desires for

businesses to address

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Urbanization

1Cities grow faster than suburban areas and

concentrate wealth

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For the first time since 1920, the growth rate of urban cities is outpacing surrounding

suburban areas

Source: http://online.wsj.com/news/articles/SB10001424052702304830704577493032619987956

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Unwelcoming concrete jungles…

To revitalized public areas

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Almost All of the World's MegaCities Will Be in Asia & Africa by 2030.

Nearly 90% of the world’s remaining rural population in Asia & Africa.

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The Dubai Pearl will accommodate 9,000 residents and its commercial sector will employ 12,000 people.

“Skyscraper City”

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"Endless City" could be city within a building with a tower of up to 300 meters being built in London.

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Rise of the Megalopolis -China’s Pearl River Delta Tying 11 Cities into a Megaregion

Urban area of 21,100 square miles

Population as high as 80 million

GDP of more than $320 billion US

http://urbanland.uli.org/wp-content/uploads/sites/5/2014/08/cooper6_240.jpg

http://urbanland.uli.org/wp-content/uploads/sites/5/2014/08/cooper8_619.jpg

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Adapt approaches

Develop alternativedelivery models

Capture the growing urban consumer market

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Collaborative Consumption

2Sharing access to underutilized

products or services

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Fueled by technology’s ability for consumers to share underutilized resources, the “sharing

economy” is on the rise – estimated to reach $100 B in the next few years.

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It’s an Uber for Things with UberFresh

Source: http://en.wikipedia.org/wiki/Capital_Bikeshare

Source: http://en.wikipedia.org/wiki/Rent_the_Runway

newegg “geek approved” technology…

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Peerby allows you to borrow tools and other stuff from your neighbors, has 15,000 users in 1 city

Source: https://www.airbnb.com/about/about-us

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“The Sharing City” - Seoul Metropolitan City Sharing Promotion Ordinance

• ShareHub, an online portal that educates citizens about opportunities to participate.

• 300,000 users have registered for ‘Nanum-car,’ a car-sharing program.

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1. How does collaborative consumption fit into my business model?

2. How best can my company serve local / niche producers?

3. How can I take advantage of urbanization?

What Should We Ask Ourselves?

4. Do we have to realign the organization’s resources to align with the trend?

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The industry is facing large-scale transformation that will affect the

structure of businesses and transactions

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E-Commerce

3Securely buy or sell anything,

from anywhere, at anytime

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$177

$226

$278

$327

2010 2012 2014 2016

eCommerce is projected to grow by $100B over the next 4 years

2020

US Online Retail Sales (US $ Billions)

Source: Source: US Online Retail Forecast, 2011 To 2016,

Forrester Research, February 2012; 2Top 500 Guide,

Online Retailer, 2012 Edition)

% executed via mobile

17%

12%

$427

24%Digital Sales = New Normal

http://www.internetretailer.com/top500/list/

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1. How do I help e-commerce retailers connect the digital to the physical?

2. How do I help make the end-to-end experience of our services more seamless andsecure?

3. What does customization mean for me as a service provider?


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Technological advancements are offering new solutions and tools

for businesses to employ

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Big Data

4The digitization, storage, analysis, and

retrieval of everything

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Every day, we create 2.5 quintillion 2,500,000,000,000,000,000 bytes of data

90% of the data in the world today has been created in the last two years.

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Customizing products, marketing, and

interactions

Combining GPS, sensor, and camera data to operate self driving cars

Wrist-worn smart wearables will dominate the market with shipments

growing to 135 million in 2018

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Atlanta, 2028“Growing its way" out of traffic problems with a shift to solar-powered G-roads run by Google and driverless cars that connect commuters to the city at 90mph.

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1. How can I utilize big data to understand and tailor my products and services to my customer’s needs?

2. How can we use Geospatial Technologies toimprove or customize my customer’s experience?


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A wave of change is coming, what will we do to be successful?

For more information contact Preston Finley [email protected]

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