emerging disruptive transformation in retail · digital 5. operations source: kantar consulting ......
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Emerging Disruptive
Transformation in Retail
Brian Owens
Vice President - Retail Insights
FEBRUARY 2019
Source: Kantar Consulting
Kantar Consulting Outlook 2019+: Whitepaper & Full Report
Retail Outlook 2019+
Full Report
RETAIL IQ
Retail IQ subscribers can
access the full Global,
European and US
reports on www.kriq.eu
Retail Outlook 2019+
Whitepaper
GROWTH HUB
Visit
www.kantarconsulting.com
to download the
whitepaper
3
Emerging Trends
Future Considerations
The State Of Retail
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THE STATE OF RETAIL
1. Space
2. Services
3. Product
4. Digital
5. Operations
Source: Kantar Consulting
How will regional pharmacies evolve in 2019 and beyond?
Five areas where retail pharmacies are evolving their traditional approaches
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Source: Kantar Consulting
Kroger groceries that take up about 4,000 square feet of a Walgreens store
while Shoppers Drug Mart’s new Wellwise banner focuses on ageing needs
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HyVee and CARE focused on pharmacy discount programs, comprehensive
health services, while the Jean Coutu wants to tailor Rx to your needs.
7Source: Kantar Consulting
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CVS Health, Healthmart and Real Canadian Superstore are expanding
ranges which product offer niche and grass root appeal to shoppers
Source: Kantar Consulting, company websites
Bartell’s Amazon partnership provides new behavioral insights and
omnichannel expertise in retail pharmacy
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Albertsons operating playbook serves as their foundation for success
Purpose Credibility
+=
Operational Excellence
• Invest where there’s growth: Differentiate remodels with niche assortments and omnichannel capabilities
• Put the shopper first: Incorporate added features and reformulated ingredients that reflect shopper’s needs
• Create demand with exclusivity: Create unique items for different stores to make experiences more meaningful
• Be wherever the shopper is: Align omnichannel and digital initiatives to shoppers preferences for different platforms
• Scale success: Expand partnerships and scale with what works and consider tweaking or discontinuing what doesn’t.
Source: Kantar Consulting
Key Takeaway: What can regional pharmcies do now?
It’s a shopper’s world
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EMERGING TRENDS
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Amazon working backwards to improve health experiences and to
simplify the patient path to purchase
Source: Kantar Consulting 13
CONSUMER HEALTH CARE
PROFESSIONAL
MARKET ACCESS 1
(PAYORS/PROVIDERS)
DRUG DISTRIBUTION
PHARMACY
Simplifying Healthcare Complexity With A Seamless Go To Market Model
FUTURE CONSIDERATIONS
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We must better understand the patient’s health and wellness journey…
Source: Kantar Consulting analysis 15
SICK-CARE SELF-CARE
IoT
THE JOURNEY
Final Takeaway: Start planning now for the future of commerce
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THANK YOUFor further information please refer to
www.KRIQ.com
Contact:
Brian Owens, Vice President, Retail Insights
T: 617-912-2874M: 781-267-3570
@kantarconsult
www.kantarconsulting.com
Bowens1435
