Emergency Response……. If confronted by an armed person…. Stand still• Keep hands still and in sight• No quick movements• Stand to the side of the robber - submissive• Always convey intentions to offender• Do not use a phone or public address system1

Emergency Response……Some actions…….• Report suspicious, unwanted visitors • Lock down.. Lock the doors, the office window• Call emergency services .. Security or police • Provide information when asked 2

Emergency response…..

Obey the offender’s instructions• Do exactly as you are told – do not try to be brave• Do not make any sudden moves

3

Emergency response…Remain calm and quiet• Speak only when spoken to• Avoid shouting or provoking the offender/s• Be submissive & avoid drawing attention to yourself• Avoid making eye contact or staring at the offender/s4

Emergency response..Observe if safe to do so• Appearance including eye colour, hair colour, clothing,

weight, age and type of weapon• Assess height against door height • Characteristics – scars, tattoos, speech patterns or

accent• If safe to do so - car colour, make, registration5

Emergency response…Stay out of danger• The offenders are in control – do not try to outsmart

them• During the robbery/ hold-up, do not try to investigate

or exercise bravado

6

Emergency response……Call the police•When it is safe to do so – call 000 & request the police•Make a full report to the police before discussing the

incident with others

7

Emergency Response……Some actions…….• Report suspicious, unwanted visitors • Lock down.. Lock the doors, the office window• Call emergency services .. Security or police • Provide information when asked

8

PROTECT YOURSELFThis is the most important thing you can do in an emergency such as a robbery, hold-up, hostage situation or other threat.

9

Emergency response……Seal off the area• Stay away from and do not touch anything the

offender/s may have touched• Do not allow anyone who was not there, other than

emergency &/or police, to enter the area

10

Emergency response….

Witnesses

• Ask witnesses to remain until police have arrived. The police will then tell witnesses what to do.

11

Emergency response…..If taken hostage• Follow the same self protection measures……• Do as you told.. stay quiet• Avoid eye contact• Do not argue, make suggestions, shout or confront• Observe details only if safe to so

12

Emergency response…..If observing a hostage situation….• Do not make your presence known by interfering• Keep others away• Report to person in charge if possible• Call police if contact with person in charge is not

possible• Do not disturb anything touched by the offender13