DHSMVSuper*Vision Training

Program Analysis

EME6347Jing Wan

DHSMV • The Florida Department of

Highway Safety and Motor Vehicles (DHSMV)

• State agency of Florida• Highway safety and security• Issuing driver license, motor

vehicle titles, license plates, etc• Overseeing Fl highway patrol

Learning & Development Office(LDO)• Super*Vision training program

• Provide supervisors with knowledge and skills to manage people and work tasks effectively

WORKFORCE & ORGANIZATIONAL PERFORMANCE

KSA

Job Performance

Organization’s performance

• DHSMV policies, laws and regulations

• Leadership skills

Improve management performance

Provide highway safety and security through excellence in service, education and enforcement

SYSTEMIC APPROACH

Copyright@2012 by A. Darabi

Organizational Environment

Structures

Processes

Trainee/TrainerWorkforce

Training Product or Service

Feedback

SYSTEMIC ANALYSIS METHOD

Train

ing

O

ut

come

Desired Improvement in Workplace Performance

Expected KSA Outcomes

Training Outputs

Structure / Settings

Training Processes

Required Resources

Workplace Transfer Readiness

F1. Improve

Trainees’

KSA

F2. Improve

Workplace

Performance

F3. Improve

Organization

Performance

Organizational

Support

OrganizationSupport

Organizational R

esources

Organization’s Maintenance of Training Transfer

Expected Organizational Impact (Long Term Outcomes)

Start with training products

And so on…

Copyright @2009. A. Aubteen Darabi, PhD

Super*Vision Training Super*Vision Training

supervisors supervisors

Analyze Training SystemAnalyze Training System

Training Program

Structure & Set upProcesses & ProceduresTraining Program Inputs:

TraineeTrainerContent & Delivery

Expected output & outcomes

Organizational Environment

Mission, strategies, goalsSupport for training Transfer & maintenance capabilitiesAllocated ResourcesIncentives

LDO

DHSMV

Logic Model

Copyright@2012 by Darabi,

Structure & Set-up

Organizational Structure

Structure & Set-up

• Training classroom appropriate for maximum 30 attendees

• Necessary technological items (laptops, projectors, screens, speakers, microphones, etc)

• Contact of technical support• Learning materials &

handouts

Set-up & Resources

Structure & Set-up

• Face to face training classesEducational lecturesPanel discussions Peer educationSeminar-style discussionExperiential learning activities• Four-week training session

Content delivery

Training Delivery Process & Procedure

• Trainee Recruitmentpromotion requirement & individual development

planVoluntary• Training courses schedule is updated twice a year• All the training sessions are required • Strict attendance policy

Training Program Inputs

• Trainee29 new & experienced supervisorsBachelor’s degreeSelf-discipline & accountability• TrainerFour certificated on-the-job trainers (external & internal trainers)External: experienced leadership skills trainersInternal: experienced on-the-job content-related knowledge trainers• Training contentApproved by LDO of DHSMVUpdated information & materials

Expected output & outcomes

• Immediate output Post -test of the knowledge Attitudinal survey feedback Learning activities

• Program outcomes Improvement in knowledge regarding to DHSMV’s

policies, laws and regulations Improvement in on-the-job management performance Build and sustain high-performing working teams Foster productive team communication environment Motivate employees Create a dimensions in leadership action plan

Organizational Environment

• Mission & StrategyDHSMV: Providing Highway Safety and Security through Excellence in Service, Education, and EnvironmentLDO: Providing staff with high-quality training and development program

• Support for trainingPerformance-based leadership cultureManagement team support Information, tools and authority Feedback system

• Transfer & Maintenance After-training competitive salary/benefit model Expectations of changes in work and performance improvement Consideration of staffing alternatives Updated training program

Thank you!