EMC SYMMETRIX VMAX 20K SYSTEM Accelerating transformation to the hybrid cloud

ESSENTIALS

• Leverage VMAX 20K scale, functionality,

and efficiency to deliver competitive IT

services and high business value

• Gain unprecedented performance and

scale for high-growth virtual data centers

and hybrid cloud environments

• Consolidate critical online transaction

processing (OLTP) and online analytical

processing (OLAP) workloads to exceed

service levels, streamline management,

and reduce total cost of ownership (TCO)

• Use business continuity solutions to

protect data and applications with

six-nines application availability

• Increase performance and reduce costs

automatically with EMC Fully Automated

Storage Tiering for Virtual Pools (FAST VP)

• Simplify management and operations by

consolidating external storage under

VMAX control with EMC Federated Tiered

Storage (FTS)

• Secure storage infrastructure with built-in

features and EMC Data at Rest Encryption

(FIPS 140-2 certified)

• Provision, manage, and monitor with ease

using EMC Unisphere for VMAX

Enterprise-critical applications—those which drive the core of an organization—require the highest

availability infrastructure to support the most stringent service levels. EMC meets this need with a

high performing, functionally capable, and competitively priced high-end networked storage

system—the EMC® Symmetrix® VMAX® 20K with the Enginuity™

operating environment. The

Symmetrix VMAX 20K system introduces a revolutionary scale-out architecture created to match the

future storage growth demands of virtual IT environments, while reducing costs for our customers.

The revolutionary Virtual Matrix Architecture provides the foundation to scale to hundreds of petabytes of capacity, supporting thousands of servers, and millions of IOPS delivered to that capacity, all flexibly deployed throughout a data center and able to be controlled through a single screen.

MEET THE DEMANDS OF HIGH-GROWTH HYBRID CLOUD

AND “BIG DATA” ENVIRONMENTS The EMC Symmetrix VMAX 20K with the Enginuity operating environment is purpose-built to

support enterprise customers’ top IT priorities, including the transformation to the hybrid

cloud and “Big Data” processing. The EMC Symmetrix VMAX 20K system builds on the

revolutionary scale-out Virtual Matrix Architecture™ that features unprecedented

performance, availability, functionality, and cost efficiency. The EMC Symmetrix VMAX 20K is

Powerful, Trusted, and Smart storage for multiple mission-critical open systems and

mainframe applications.

POWERFUL • Scale, performance, and capacity to support millions of virtual machines, high-demand

online transaction processing (OLTP), and online analytical processing (OLAP) for enterprise

data warehousing (EDW) and business intelligence (BI) applications

• Scalable bandwidth performance for lightning-fast batch processing and analytical

queries

TRUSTED • Six-nines application availability for 24x7xForever operations

• Robust security with secure audit, secure access, and data encryption for hybrid

cloud environments

• Award-winning EMC Global Services and Professional Support to ensure success

SMART • Automation and efficiency in tiered storage environments with FAST VP

• Trusted Symmetrix services to consolidate and simplify operations with Federated Tiered Storage

• Ease-of-management and integration into virtual environments with Unisphere™ for VMAX

DATA SHEET

VirtualMatrix

THE SYMMETRIX VMAX 20K ENGINE

The Symmetrix VMAX 20K system architecture provides a Virtual Matrix™ that can scale

beyond the confines of a single system footprint. The core element of the Virtual Matrix is

the Symmetrix VMAX 20K Engine, the highest-performing Engine of the VMAX family. VMAX

20K Engines include up to 128 GB of cache memory per engine (for a maximum of 1,024 GB

per array), front-end connectivity, and backend connectivity. The Virtual Matrix scales by

aggregating up to eight VMAX 20K Engines as a single system with fully shared connectivity,

processing, and capacity resources. Each Engine can support up to 16 CPU cores for a high-

performance maximum of 128 cores. The Symmetrix VMAX 20K system also leverages the PCIe

I/O bus to maximize bandwidth performance.

SYMMETRIX VMAX 20K SYSTEM CONFIGURATIONS Symmetrix VMAX 20K systems with the scale-out Virtual Matrix Architecture can be configured

with 48 to 2,400 drives for a maximum usable capacity of up to two PB. Each system

provides up to 1 TB of memory and up to 128 FC ports, or 64 iSCSI ports, or 64 FCoE ports,

or 64 FICON ports.

The Symmetrix VMAX 20K is a distributed multi-engine storage system that can non-

disruptively scale from one to eight VMAX 20K Engines. Systems are configured around a

central system bay and up to 10 adjacent storage bays integrating up to 240 3.5-inch

drives or high-efficiency 2.5-inch drives for space or power-constrained data centers. Each

drive array enclosure ( DA E ) can support up to 15 3.5-inch drives.

The VMAX 20K series offers a full range of drive options—from ultra-fast Enterprise Flash drives

to the high capacity 3 TB drives. Choose Enterprise Flash drives, for example, to support the

most demanding workloads in smaller footprints and with less energy. Tiered storage helps

you optimize system performance while reducing cost. Symmetrix VMAX 20K arrays support

the latest front-end 8 Gb/s FC, 8 Gb/s FICON, and 10 Gb/s Ethernet for FCoE, iSCSI, and EMC

Symmetrix Remote Data Facility (SRDF®) connectivity.

The EMC VFCache server Flash caching solution provides additional performance benefits by

reducing latency and increasing throughput. The solution combines intelligent caching

software with PCIe Flash technology to dramatically improve application performance. VFCache

accelerates reads and protects data by using a write-through cache to the networked

storage to deliver persistent high availability, integrity, and disaster recovery. VFCache,

coupled with array-based EMC FAST software, creates the most efficient and intelligent I/O

path from the application to the data store. The result is a networked infrastructure that

is dynamically optimized for performance, intelligence, and protection for both physical and

virtual environments.

UNMATCHED AVAILABILITY AND BUILT-IN INFORMATION

CENTRIC SECURITY A revolutionary architecture and blazing performance are meaningless without

uninterrupted information availability. Symmetrix VMAX 20K systems come standard with non-

disruptive everything. EMC’s philosophy has always been to anticipate whatever might

disrupt information access and prevent it. Symmetrix VMAX 20K systems take this philosophy

to an even higher level, enabling 24x7xForever application availability and the ability to

eliminate both unplanned and planned outages with fully non-disruptive operations and

extended-distance replication with zero data loss.

Symmetrix VMAX 20K includes 100% internal redundancy to ensure that no single fault can

stop the flow of data. Multiple redundant power supplies connected to independent power

sources provide additional protection. Battery backup of all power systems ensures that all

data in memory is safely written to the drive before the Symmetrix array initiates an

orderly shutdown in the event of complete power loss. Additional reliability features include

permanent spares, compensative cooling, and extensive environmental monitoring.

The Enginuity operating environment offers unmatched availability and reliability. Non-

disruptive operations and upgrades ensure no storage or application downtime. Non-

disruptive upgrades of EMC software applications, non-disruptive storage configuration

changes, and non-disruptive serviceability ensure that access to vital information is

maintained and service levels are never compromised.

Enginuity also features continuous monitoring to ensure data integrity, as well as intelligent

cache optimization and autonomous tuning of drive-read patterns to optimize application

performance. Enginuity enables simultaneous connection to all mainframe, IBM i, UNIX,

Microsoft® Windows®, and Linux platforms—the most extensive connectivity choices in the

industry, and all validated in EMC’s interoperability labs. The result: you can do whatever you

want with your information, at any time, and with fewer staff, greater speed, and efficiency.

Securing sensitive information is one of the greatest challenges facing companies today, and

the most important data security threats relate to the protection of the storage environment.

EMC Enginuity provides the highest level of data integrity with integrated technology from RSA®,

the security division of EMC, to deliver built-in security capabilities that make it easier to

reduce risks to sensitive data and improve compliance efforts. The Symmetrix Service

Credential, secured by RSA, prevents unauthorized service actions on the service processor.

Integration with RSA enVision® provides automated, policy-based audit log management

across the enterprise.

DATA AT REST ENCRYPTION (FIPS 140-2 CERTIFIED)

Symmetrix Data at Rest Encryption (D@RE) provides hardware-based, on-array encryption for

Symmetrix VMAX 20K systems, protecting information from unauthorized access when drives are

removed from the array or the array is removed from the data center. This technology

eliminates the need for disk erasure services and allows for rapid decommissioning and

repurposing of arrays, while helping achieve compliance with security and privacy

standards. Symmetrix encryption offers intelligent key management that is easy for storage

administrators to implement and maintain. Administrators can choose either automatic

internal key management or integration with an RSA RKM/DPM key manager.

EMC is the first array vendor to build FIPS 140-2 certified Data at Rest Encryption for all drive

types, with full support for auto-tiering. Symmetrix encryption is compatible with all EMC VMAX

20K features, providing encryption without performance degradation to existing applications.

VCE VBLOCK SERIES 700

Formed by EMC and Cisco, with investments from VMware and Intel Corporation, VCE, the Virtual

Computing Environment Company, leverages best-in-class technology and service capabilities to meet

the business and IT needs of customers. The Vblock® 700 Infrastructure Platform integrates compute,

network, VMAX 20K storage, virtualization, and management components from trusted, industry-leading

vendors—Cisco, EMC, and VMware—to deliver a tightly unified infrastructure that your business can rely

on while simplifying IT operations. To see how your business can leverage the power of an

integrated Vblock 700 solution, visit www.vce.com, or contact your EMC or VCE sales representative.

Symmetrix VMAX 20K: A Scalable High-End Storage Array—Symmetrix VMAX 20K

systems can be configured with 48 to 2,400 drives for a maximum capacity of up to two

petabytes. The multi- engine storage system can non-disruptively scale from one to

eight VMAX Engines. Systems are configured around a central system bay and adjacent

storage bays of up to 240 drives each.

FAST VP Symmetrix VMAX 20K systems offer a broad array of functionality and tools that simplify

storage management and reduce costs to help accelerate the transformation to the hybrid

cloud.

EMC FAST VP software optimizes performance in multi-tiered Symmetrix VMAX 20K ar rays by

allocating and relocating application workloads based on service-level agreements. With

granular tiering at the sub-LUN level, FAST VP can help optimize $ per IO and $ per GB. FAST VP

reduces overall TCO by lowering acquisition costs, simplifying management, and reducing

energy and space requirements. Highly responsive to dynamic-performance environments,

FAST VP can help IT more quickly adapt to changing business needs and manage more

resources with fewer staff. FAST VP intelligence can be leveraged across the entire data center

including open systems, IBM i, and System z environments

FAST VP extends its innovation with support for compression. FAST VP compression

enables customers to optimize $/GB by compressing cold data in any tier associated with a FAST VP policy. FAST VP now operates on four tiers, which reduces overall TCO by lowering acquisition costs. FTS is used as one of the four tiers of FAST VP, enabling you to protect your storage investments by optimizing resources based on changing business needs.

FEDERATED TIERED STORAGE

FTS enables the hybrid cloud by creating cooperating pools of resources and by enabling

dynamic application and data movement—key functionality for delivering Infrastructure as a

Service (IaaS). FTS technology allows you to leverage the benefits of EMC’s trusted innovations

across the entire hybrid cloud by consolidating, optimizing, and sharing both EMC and non-EMC

storage resources. Using FTS, you can integrate legacy arrays to maximize efficiency, protect

your storage investment, and simplify the management of your storage landscape.

Federated Tiered Storage provides the capability to put heterogeneous arrays behind VMAX

20K to consolidate and simplify operations in the hybrid cloud. With FTS, customers can use

trusted Symmetrix features such as FAST VP, SRDF, EMC TimeFinder®, and VLUN to extend the life

and value of existing storage arrays in the data center.

In a FAST VP configuration, the external array can be used as a lower tier, and FAST will

automatically move data to VMAX 20K as additional performance is required from the

application.

HOST I/O LIMITS VMAX Host I/O Limits enables users to set maximum performance quotas for IOPS and/or

throughput on a per-Storage Group basis. This ensures that each application has does not

impact other applications’ performance. Host I/O Limits enables:

• Users to manage their applications efficiently and predictably

• Users to provide greater levels of control on performance allocation in multi-tenant

environments

• Service Providers to articulate service level characteristics, manage expectations, and sell

new services

• Users to simplify their quality of service management by presenting controls in industry-

standard terms of IOPS and throughput and set their IOPS or throughput based on application

characteristics and business needs

The storage group performance quota is evenly split between all directors in the storage

group’s masking view. All volumes in a storage group share its performance quota. The VMAX

monitors and manages I/O on each director in the masking view to ensure that the

performance is not exceeded. When the limits are reached, VMAX will slow I/O to discourage

additional transactions from that storage group. Bursts of I/O are tolerated if the storage

group is below its quota.

MICROSOFT WINDOWS SERVER 2012 SUPPORT VMAX is ideal for customers that need to eliminate silos of information through application

consolidation. Its multiple redundant controller architecture provides the ability to host

multiple Microsoft applications (such as Exchange, SQL Server, SharePoint) simultaneously. It

is also ideal for customers that have Windows-based application in the virtualized mission-

critical application space. While FAST VP provides benefits for physical applications, it also

provides benefits in a virtual server environment, as virtual machine files are subject to

support varying application workloads.

VMAX 20K supports windows Server 2012 configurations including a 63-node Microsoft Cluster

Server environment as well as supporting up to 4,000 virtual machines in a single cluster.

VFCache INTEGRATION VMAX 20K can provide a centralized location for all VFCache meta data information and

customers using Unisphere for VMAX can view and report LUNs under VFCache control.

MANAGEMENT ABSTRACTION TO INTELLIGENTLY

INTEGRATE INTO VIRTUAL ENVIRONMENTS

EMC Unisphere for VMAX is an intuitive management interface that allows IT managers to

maximize human resources by dramatically reducing the time required to provision, manage,

and monitor Symmetrix storage assets. Unisphere delivers the simplification, flexibility, and

automation that are key requirements to accelerate the transformation to the hybrid cloud.

Unisphere for VMAX V1.5 builds on top of the initially delivered functionality for the VMAX

Family and adds support for the configuration, management and monitoring of older DMX®

arrays as well as all new features in the latest Enginuity release. For customers who frequently

build up and tear down storage configurations, Unisphere for VMAX V1.5 makes reconfiguring

the array even easier by reducing the number of steps required to delete and repurpose

volumes.

— EMC ProSphere™ provides end-to-end management and analysis of hybrid cloud

environments, including compute, network, and storage resources.

— EMC z/OS Storage Manager (EzSM) is a mainframe software product for discovery and

viewing of a Symmetrix environment connected to a z/OS host. EzSM provides facilities to

handle volumes, data sets, catalogs, and detailed Symmetrix VMAX 20K system functionality

information.

— VMware® vStorage APIs for Array Integration (VAAI) offload virtual machine (VM)

operations to the array to optimize server performance. VAAI enables VMware vSphere™ to

free up server resources by offloading certain operations. In VMware environments, VMAX 20K

supports the following VAAI components:

• Full Copy—Offloads replication to VMAX 20K to enable up to 10 times faster virtual machine

deployments, clones, snapshots, and VMware Storage vMotion® operations

• Block Zero—Initializes file system block and virtual disk space more rapidly, with as much

as 10 times less I/O for VMFS (Virtual Machine File System) formatting and relocation.

• Hardware-Assisted Locking—Enables more efficient meta data updates and assists virtual

desktop deployments, allowing up to 10 times more virtual machines per data store.

• UNMAP-Enables more efficient space usage for virtual machines by reclaiming space on

datastores that is unused and returns it to the thin provisioning pool from which it was

originally drawn. UNMAP is only supported with vSphere 5.0U1 and higher.

• VMware vSphere Storage APIs for Storage Awareness (VASA)—Allows VMware

administrators to view VMAX 20K drive types (Flash, FC, SAS, or SATA) as needed; with VASA,

VMware administrators have a single management view into both the virtualization and

storage infrastructures

VIRTUAL PROVISIONING Symmetrix Virtual Provisioning helps reduce cost, improve capacity utilization, and simplify

storage management. Users can present a large amount of capacity to a host and then

consume space only as needed from a shared pool. This improves TCO by reducing initial over-

allocation of storage capacity. Virtual Provisioning also offers automated pool rebalancing,

helping expand thin pools in small increments while protecting performance, as well as non-

disruptive shrinking of thin pools to help reuse space to improve capacity utilization. Virtual

Provisioning can help reduce labor costs by simplifying data layout and reducing the steps

required to accommodate capacity growth.

Users have mobility and space efficiency when moving into and out of thin pools, and with

TimeFinder/Clone, thick-to-thin replication that ensures only host-written space is copied to

target thin volumes. In addition, users can automatically reclaim unused space when

replicating among standard and thin volumes using EMC SRDF or migrating from standard to

thin volumes using EMC Open Replicator.

LOCAL REPLICATION: THE TIMEFINDER FAMILY

The EMC TimeFinder family of software provides a local copy of data, independent of the host

and operating system, application, and database. The EMC Symmetrix TimeFinder family of

local copy software is the most field-proven, widely deployed, array-based, point-in-time

solution in the world with tens of thousands of licenses shipped into the most-demanding IT

environments. TimeFinder offers the most choice and flexibility to meet virtually any service-

level requirement, while enabling cost control or reduction for increased competitive

advantage.

EMC TIMEFINDER BASE PRODUCTS

• TimeFinder/Clone—Creates a functional, full-volume, independent host-addressable, local

point-in-time copy of a Symmetrix production device, and allows up to 16 active clones of a

single production device, all of which are immediately available for both read and write access

and can use RAID 5 and/or RAID 6 protection schemes.

• TimeFinder/Snap—Creates a high-performance, space-saving, independent host-

addressable, logical local point-in-time view of a Symmetrix production device, and allows up

to 128 active snapshot copies of a single production device, all of which are immediately

available for both read and write access and can use RAID 5 and/or RAID 6 protection

schemes. Customers that use TimeFinder/Snap for test, development or reporting purposes

will see more flexibility and less performance impact.

• TimeFinder VP Snap—Creates a space-efficient snap for Virtual Pool devices. TimeFinder

VP Snap provides the efficiency of Snap technology with improved cache utilization and

simplified pool management. Up to 32 VP Snaps per source volume can be created. Customers

that use TimeFinder VP Snap and refresh their TimeFinder copies can see a reduction in overall

TCO by lowering acquisition costs for storage used from the target devices storage pool.

Customers that use TimeFinder VP Snap for test, development or reporting purposes will see

more flexibility in their use of TimeFinder VP Snap. Customers that are migrating from

TimeFinder Snap to TimeFinder VP Snap and want to retain protection of their source volumes

will see transition improvements.

EMC TIMEFINDER ADD-ON OPTIONS

• TimeFinder/Consistency Groups—At no additional cost, the Consistency Groups option

ensures dependent-write consistency of application data when creating a point-in-time image

across multiple devices associated with an application within a single Symmetrix system or

applications that also span multiple Symmetrix systems.

REMOTE REPLICATION: SRDF

For replication between Symmetrix systems, the EMC SRDF family of software provides remote

mirroring independent of the allocation type (thick or thin), host and operating system,

application, and database. SRDF remote mirroring helps companies manage planned and

unplanned outages. With 24x7x365 data availability, businesses can focus on maximizing

revenue generation and customer support opportunities, improving productivity, and

controlling or reducing costs for increased competitive advantage.

EMC SRDF BASE PRODUCTS

• SRDF/Synchronous (SRDF/S)—Maintains a realtime synchronized mirror of a Symmetrix

production data device to a secondary site Symmetrix data device, providing a recovery point

objective of zero data loss.

• SRDF/Asynchronous (SRDF/A)—Maintains a near real-time synchronized mirror of a

Symmetrix production data device to a secondary site Symmetrix data device, providing a

recovery-point objective that could be as minimal as a few seconds.

• SRDF/Data Mobility (SRDF/DM)—Provides for the transfer of a Symmetrix production

data device to a secondary-site Symmetrix data device that can be at any distance, permitting

information to be periodically mirrored for disaster restart, information sharing for decision

support or data warehousing activities, or for data migration.

EMC SRDF ADD-ON OPTIONS

• SRDF/Extended Distance Protection (SRDF/EDP)—Enables lower-cost achievement of

zero data loss at an out-of-region site. The two-site disaster restart solution uses the cascaded

SRDF model of operation, combined with the use of the driveless R21 device in the

intermediate site, allowing the intermediate site to provide data pass-through to the out-of

region site.

• SRDF/Star—Enables resumption of SRDF/A with no data loss between two remaining sites,

providing continuous remote data mirroring and preserving disaster-restart capabilities.

SRDF/Star offers a combination of continuous protection, changed-data resynchronization, and

enterprise consistency between two remaining sites in the event of the workload site going

offline due to a site failure, fault, or disaster event.

• SRDF/Automated Replication (SRDF/AR)—Enables rapid disaster restart over any

distance with a two-site, single-hop option using SRDF/DM in combination with TimeFinder, or

a three-site, multi-hop option used in combination with SRDF/S, SRDF/DM, and TimeFinder.

• SRDF/Cluster Enabler (SRDF/CE)—Enables automated or semi-automated site failover

using SRDF/S or SRDF/A with Microsoft Failover Clusters. SRDF/CE allows Windows® Server

2003, Windows Server 2008 Enterprise and Datacenter editions and Windows Server 2012

running Microsoft Failover Clusters to operate across a single pair of SRDF-connected

Symmetrix arrays as geographically distributed clusters.

• SRDF/Consistency Groups (SRDF/CG)—At no additional cost, SRDF/CG ensures

application dependent-write consistency of the application data being remotely mirrored by

SRDF in the event of a rolling disaster—across multiple Symmetrix systems or across multiple

devices within a Symmetrix—providing a business point of consistency for remote site disaster

restart for all identified applications associated with a business function.

RECOVERPOINT REPLICATION FAMILY

The Symmetrix VMAX 20K system also supports the EMC RecoverPoint solution for local

replication using continuous data protection (CDP), synchronous and asynchronous continuous

remote replication (CRR), and concurrent local and remote (CLR) data protection, all with

point-in-time DVR-like recovery capabilities. The VMAX 20K system has integrated

RecoverPoint Splitter functionality.

The RecoverPoint family helps protect companies from data loss due to common problems

such as server failures, data corruption, software errors, viruses, and end-user errors, while

also protecting against catastrophic events that can bring an entire data center to a standstill.

RecoverPoint enables replication among EMC storage families, as well as between EMC and

non-EMC arrays. Leveraging RecoverPoint across EMC block platforms—VMAX 10K, VMAX 20K,

VMAX 20K, DMX, VNX®, and VPLEX®—can help reduce wide-area network (WAN) costs,

regardless of the distance between private and public clouds.

RecoverPoint delivers dramatic cost savings by eliminating complex, non-performing data

protection schemes, and application-specific point products in favor of deploying a single,

easy-to-manage local and remote replication solution.

RecoverPoint supports application bookmarks, instantaneous recovery, and bi-directional local

and remote replication. A unique clustered architecture provides linear scalability to support

the most demanding environments. Support for heterogeneous storage, hosts, networks, and

SANs enables storage investment protection, enhances business continuity, and facilitates

storage consolidation. RecoverPoint includes technologies to make the best use of available

network and storage resources, including bandwidth reduction and data compression, journal

compression, and snapshot consolidation.

INFORMATION MOBILITY AND MIGRATION The Symmetrix VMAX 20K series enables online data mobility and migration while minimizing

complexity and disruption. Move data between four storage tiers, platforms, and sites—quickly,

efficiently, and without disruption. The Symmetrix Migrator package is a suite of mobility and

migration solutions that provide organizations with choice and flexibility to use the right tool at

the right time to deliver the right service level:

• Federated Live Migration (FLM)—Eliminates the complexities of host-based or SAN-based

migration strategies by leveraging the intelligence of the arrays themselves, affording the first

and only truly non-disruptive migration solution—one that does not require “insertion” or

addition of new hardware or software to the organization’s SAN or hosts, and supports

combinations of migrating thick-to-thick, thick-to-thin, and thin-to-thin data, as well as

consolidating multiple systems onto one Symmetrix system.

• EMC Open Replicator for Symmetrix—Enables both data mobility and data migration to and

from Symmetrix and other heterogeneous arrays in a number of sophisticated

configurations.

• EMC z/OS Migrator—Enables host (mainframe) migrations from any vendor’s storage array to

Symmetrix without any application downtime or disruption to business continuity readiness.

• EMC Open Migrator/LM—Provides host-based, non-disruptive data migration/data mobility—at

the volume level—for Microsoft Windows, Linux, and UNIX servers.

• SRDF/Data Mobility—Delivers high-performance, array-based data mobility and migration of

data from one Symmetrix to another Symmetrix anywhere in the world.

If you prefer to have assistance performing mobility or migration operations, you can engage

EMC Global Services. The EMC Total Migrator service offering automates migration planning with

event management, migration methodologies, and auditing to streamline migrations and

reduce risk. EMC E-Lab™ Advisor provides online remediation and validation including health,

EOL/EOSL, and compatibility checks against E-Lab’s ESM and migration best practices.

MAXIMIZE VMAX 20K BENEFITS WITH EMC GLOBAL

SERVICES EMC delivers a full complement of services for EMC Symmetrix VMAX 20K hardware and software

to ensure that your Symmetrix VMAX 20K system performs as expected in your environment,

while minimizing risk to your business and budget. Expert planning, design, and

implementation services help you quickly realize the value of your hardware and software in

your environment, no matter how simple or complex.

After implementation, EMC’s data migration services can help you plan, design, and safely

migrate your critical data over any distance to your new system. EMC will also help you

integrate your new system into your information architecture and applications such as

VMware, Microsoft Exchange and SQL Server, Oracle databases and applications, and SAP, and

manage your new environment when it is complete. Extensively trained professional services

personnel and project management teams, leveraging EMC’s extensive storage deployment

best practices, and guided by our proven methodology, accelerate the business results you

need without straining the resources you have.

EMC Global Services delivers results to our customers throughout the IT lifecycle: Plan, Build,

Manage, and Support. Strategic information and storage consulting services from EMC

Consulting helps companies achieve the maximum value from their information, at the

lowest total cost, at every point in the information lifecycle. EMC Technology Solutions

professionals deliver product-specific point solutions in addition to comprehensive custom

planning, design, implementation, and integration services for EMC technology—everything

from consolidation of your current resources to a transformation of your environment to

achieve information lifecycle management.

EMC Customer Service—six-time winner of the SSPA STAR Award for outstanding mission- critical

support—helps you keep your information available 24x7 with an array of services available

whenever, wherever, and however you need them. Our eServices capabilities and remote

support offerings mean support is just a call or click away. In addition, EMC Education Services

drives the value of your investment with a comprehensive training and certification program

that assesses your current knowledge, develops and delivers a personalized training plan

and curriculum, and finally, validates your knowledge and expertise through certification

exams.

WARRANTY AND MAINTENANCE SUPPORT

Symmetrix VMAX 20K platforms include a three-year Premium support warranty, providing

7x24, same-day onsite support. The Symmetrix VMAX 20K Enginuity operating environment

software warranty includes 90 days defective media replacement*. Warranties can be

extended with an EMC Service Agreement.

*Warranties may vary outside the United States. Contact your EMC representative for local warranty and service terms and conditions.

CONTACT US For more information on

the uncompromising performance, unequaled

functionality, and exceptional economics

offered by the EMC Symmetrix VMAX 20K,

contact your EMC sales representative or

authorized EMC value-added systems

integrator. You can also visit our website

at www.EMC.com.

EMC2

, EMC, EMC, the EMC logo, E-Lab, Enginuity, ProSphere, RSA, RSA enVision, the RSA logo, SRDF, Symmetrix, TimeFinder, Unisphere, Virtual Matrix, Virtual

Matrix Architecture, VFCache, VMAX, VNX, and VPLEX are registered trademarks or trademarks of EMC Corporation in the United States and other countries.

VMware, vMotion, and vSphere are registered trademarks or trademarks of VMware, Inc. in the U.S. and/or other jurisdictions. All other trademarks

used herein are the property of their respective owners. © Copyright 2009, 2012 EMC Corporation. All rights reserved.Published in the USA. 10/12

Data Sheet H6193.9.

EMC Corporation

Hopkinton, Massachusetts 01748-9103

1-508-435-1000 In North America 1-866-464-7381

www.EMC.com