10/05/2015 SOFTMINDS:EMCCelerra:HowtocollectSupportMaterialusingCLI

http://ssoftmindss.blogspot.in/2013/01/celerralogscollectingusingcli.html 1/2

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January 9, 2013

EMC Celerra : How to collect Support Material using CLISupportmaterialisoneofthebasiclogfileusedtodiagnoseCelerraaswellasforVNXissues.ThislogfilewillenableEMCSupportEngineerstodealwithproductissuesinamoreeffectiveandtimelymanner.Thescriptwilltakeapproximately10minutestorunandwillcaptureNASSystemlogsandconfigurationfiles.

Belowistheusageofsupportmaterialscript.

#collect_support_materialsh

usage:collect_support_materials

[h]h:Helpthishelpscreen

[q]q:Quietthisscriptwillproducenooutputtotheconsole

[filenamefilename]filenameIncludeadditionalinfointhename

[d]d:Directoryspecifiesthedirectorythatfileswillbesavedto

[version]versionprintversionnumberandexit

[v]v:Verboseprovidesdetailedoutputwhilerunning

ConnectyourCelerrausingPuttyandexecutethefollowingcommand

/nas/tools/collect_support_materials

Theoutputisasbelow:

[nasadmin@seadcnsx1cs0nar]$/nas/tools/collect_support_materials

collect_support_materials[29843]:Thecollectionscriptrevision2.8.4hasstarted.

Collecting/nas/log/*,/nas/log/webui/*,/nas/ConnectHome/*and/nas/jserver/logs

Collectingoutputfromserver_log

Collectingoutputfrominternalcommands

Collectingeventlogconfigurationfiles

Collectingfilesfrom.etcdirofeachDM

CollectingMirrorviewDRlogs

Collecting/varlogs

Collectingupgradelogs

Collecting/etcfiles

Collecting/http/logsand/tomcat/logs

CollectingCelerraManagertasks

Collectingcronfiles

CollectingControlStationprocessinformationandversions

Collecting/nas/jserver/debug_of_core*files

Nowrunningmaterialcollectionscriptforlongerrunningcommands.

Collectingcompletenasdirlisting

Collectingoutputfromnascommands

CollectingRDFinformation

CollectingDHSMinformation

CollectingoutputfromotherCScommands

Collectingotherfilesfrom/nas,/nas/site,/nas/sys,/nas/rdf,and/nas/dos

MaterialCollectionFile:

/nas/var/log/support_materials_APM00070802955.091216_0908.ziphasbeengenerated.

**********************************************************************

Pleaseincludefile/nas/var/log/support_materials_APM00070802955.091216_0908.zip

withmaterialssubmittedtoEMCforprobleminvestigation.

**********************************************************************

collect_support_materials[29843]:Thecollectionscripthasfinishedsuccessfully.

Logscollectionhassuccessfullycompletedandlogsareplacedinfollowinglocationwithtimestampzipfile.

/nas/var/log/support_materials_APM00070802955.091216_0908.zip

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PostedBySOFTMINDSat6:08PM Labels:EMC

(Innewmodels,thelocationwillbe/nas/var/emcsupport)

UseWinscpsoftwaretotransferthelogsfromUnixmachinetoWindowsmachine.

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