emc - 24feb2011

1© Copyright 2011 EMC Corporation. All rights reserved.

Information Management for the Public Sector

Solutii IT&C pentru Administratia Publica Centrala Conference

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Ronnen BrunnerBusiness Development Director, Public Sector, EMEAEMC Information Intelligence Group


Presentation Agenda

Our strategy and why it serves the Public

Sector challenges

The Roadmap to Effective Government

Why Managing Cases is so important for

the public sector ?

Q & A4


InformationGovernance xCP Information

Access

Cloud

IIGMISSION

Help our customers get maximum leverage from their information

IIG Strategy

Freedom of information

Act

EU Regulations

Smart Capture (get the paper out

of the way)

Template Management

Personalized Citizen

communicationDynamic case management framework

PoC is better than PPT

- The Public Sector View


EMC G-Cloud Value Proposition

Government Departments

Desktop aaS

Security andUnifie

d Manageme

nt

G-CloudServiceProvider

Software as a Service

Platform as a Service

Infrastructure as a Service

EMC helps Service Providers to provide a rich set ofsecured and managed G-Cloud Services (IaaS, PaaS, SaaS and DaaS)

to various Government Departments


Should governments aspire to be agile ?

• Do laws change frequently ? Do they effect the way processes work ?

• Are governments keeping pace with new technologies available to give better service ?

• Does M&A happen in the public sector ? Did you have departments, units move between ministries ?

• How is the information flow between ministries works ? And between governments ?

• How long does it take to deliver a new information system ?

• How easy is it to support Freedom of information requests ?• Does the political landscape change priorities for

government projects ?• Are compliance and discovery important in the public

sector ?


Public Sector Challenges Answered

Challenges Solution Value

Save Money è Proven ROI, Real dollar saving, Reduce hidden paper costs

Increase efficiency è Stream flow Processes, Agile and dynamic case management

Proven Solutions – How not to reinvent the wheel and shorten time to market

è Tax, Justice, Police, Healthcare, Local Government and many more ready solutions

Improve Citizen Services è Customised delivery of information, digitally available information which is in context of a process

Need to manage access to sensitive data

è Control and monitor access to information


Helping You Solve Key Problems

STRATEGICTACTICALSTRATEGIC


Roadmap to Effective eGovernment

A short animation introducing the roadmaphttp://uk.emc.com/government

http://uk.emc.com/government


What is one of the biggest problems facing Public Sector?

11EMC CONFIDENTIAL—INTERNAL USE ONLY.

Paper-based Processes …… don’t support efficiency and service delivery

Slow

Inefficient

Insecure

No BackupGrowingExpensiveDisconnected


What solutions address the Content Everywhere? What value does it deliver?


Preservation

http://www.juneauempire.com/slideshows/081809/482967124/slide2.shtml


Reduce Carbon Footprint

• Eliminating the need to move paper around reduces the overall carbon footprint.

• The average CO2 emissions from cars in Britain according to the Society of Motor Manufacturers and Traders 103.89g/mile.

• For sake of an example an officer of a council in the UK travels approximately 250 miles per month between council premises.

• An average CO2 emission of 103.89g/mile - Travel could be reduced by 20%.

• The above equates to a council employee, on average, producing 0.3 tonnes of CO2 per year. By using Documentum to reduce travelling by just 20% means a reduction in CO2 emissions of 0.062 tonnes.

• If this were to affect just 500 officers per annum it would reduce the council’s Carbon footprint by 31 tonnes of CO2 per year.


Where do you get your next benefits? And what benefits?


Lack of Process OptimizationA Barrier to Business Insight

?

??

DEAD

DEAD

Inefficient processes inhibit growth

potential

Non-optimized processes lead to

costly errors

Lack of process standards leads to

compliance risk


Case Management ROI Calculator




And what about constituents and service improvement?


But looking back is also important ...Legacy Application Decommissioning

Purchase Order

Customer

PO Number

Customer Ref

Description

Price

Quantity

Purchase Order

Customer

PO Number

Customer Ref

Description

Price

Quantity

Purchase Order

Customer

PO Number

Customer Ref

Description

Price

Quantity

Extract data from legacy systems

Load to repository

Centera

Transform relational data to XML capturing data and data context

EMC xDB or Documentum + XML Store

Web application to access data for eDiscovery and reporting

Validate & Audit


Case Management and the public sector


Cases in the public sector come in all shapes and forms

consular case management and crisis response management

electronic social care and case record management system

client caseload information system (CCIS)

electronic case register

provision of medical information, patient administration

electronic health records

children's services information

Court case management system children centre management information

system

membership data management system

Contract management

Freedom of information applications handling

surveillance system


General Government

Criminal Justiceand LawEnforcement

Taxation and Revenue

SocialServices

Local Government

• Freedom of information applications handling

• Correspondence handling (enquiries, complaints, policy input)• General public • Pressure groups,

lobbyists, stakeholders

• Lawmakers/elected members

• Managing grants/subsidies

• Trade, agriculture, culture, sport, community development transport, etc.

• Managing permit applications

• Planning and licensing relating to energy, environment, construction, etc.

• Investigations• Of individuals,

organizations in breach of laws and regulations

• Policymaking• Evidence-gathering• Decision-making• Drafting legislation

• Investigations and intelligence

• Criminal case management/public prosecutor

• Prisoner/offender management and probation service• Youth services• Adult

• Criminal record keeping

• Personal and corporate taxation• Client

management• Tax calculation• Record keeping• Form Processing

• Compliance activity• Investigations• Appeals

• Client assessment and management• Children at

risk/in care• Adoption/

fostering• Vulnerable

adults/ disability• Resource allocation• Legal Aid

• Benefits• Neighbourhood

Services• Housing

Registrations• HR / Payroll • Recruitment• Social Care • Risk Management• Finance and

Accounts• Tender and

Contract Process• Accounts Payable• Managing permit

applications

Applicability of Case Management in the Public Sector

Criminal Case

Perm

it

Applications

Au

dit

C

ase

Virtual P

atient

Record

s

PrisonerCase

Social Care

Per

mitt

ing

Investig

ation

Tax

Modernization


One Platform to support multiple solutions Integrated Court Case Management

Investigative Case Manager

Interagency Case Integration Framework

Offender (Jail/Corrections) Management

Licensing and Permitting

Investigative Case Management

Tax and Revenue Modernization

Contracts Management

Accounts Payable

Correspondence Management

ECM Shared Services/Private Cloud

Change of Life Events

Integrated Eligibility Processing

Unemployment Case Management

Virtual Repository for Health Information

Health Information/Insurance Exchanges

Drivers Licenses

Intelligent Transportation Systems

Enterprise Plant and Facility Management


xCP by Example


xCP by example: Investigative Case Management (ICM) One easy to use

system Police Officers Detectives Victim Support Unit

Manage all information for investigation Reduce number of

systems Avoid re-keying of

information

Track and Monitor cases Management reports

• Auditing

• Case audit Real time alerts

Produce bundles for the Prosecution Avoid re-keying Remove sensitive

information

Single system Web Based End to end case

management• Register crime

• Auto creation of artefacts

• Integration with other systems – eg mapping

• Witness support tracking

• Linking of related cases

• Support for all types of artefacts (eg multimedia)

• Tasking

• Scanning of paper

• Integration with external systems – eg CMS

What did we do Burglary Scenario Direct feedback from

team

How much effort 30 man days of

effort

Benefits Task management

• Delegation of tasks through shifts

Reduced Training• Wizard driven

• Automated Single point of entry Single view of

investigations• Access to whole case

irrespective of role

• Single point for case artefacts

• Portal to legacy systems

• Removal of paper

• Can manage physical evidence

Enabling centralisations• Automates tasks for

screening

• Service center approach (eg paper capture)

Flexible • Easy to change

25


ICM – Policeman Queue


ICM – Managing the case


ICM – Investigations Monitoring


Courts Case Management xCelerator


Notices can be authored in common tools such as Word by simply dragging data elements onto the page


Courts Case Management


REQUIREMENTS: 5 WEEKS

DESIGN: 2 WEEKS

DEVELOPMENT TIME: 6 WEEKS

CONFIGURATION: 80%

TEST/ROLLOUT: 3 WEEKS

Federal Aviation Administration

REDUCED 5 LEGACY APPLICATIONS TO

1 xCP SOLUTION


Connected GovernmentConnected government agencies collect, store, share, and retrieve

information electronically.

Internal workflows are streamlined and automated, ensuring that proper procedures are followed and that timelines are met.

Citizens and businesses interact and communicate with connected government agencies electronically via secure portals.

Connected government agencies safely and appropriately share information among departments and with other agencies.

Dashboards give better insight into internal operations and to give

citizens better visibility into government effectiveness.

To be process oriented you must have joined

up government - Silos won’t w

ork


Public Sector Benefits from content management• Reuse of content – supporting the 360 view of citizen

• Collaboration – share information

• Efficient processes – Workflow with business/case understanding

• Freedom of information act – support the transparent government

• Discovery / Freedom of information act – How can we find all of the information in all of the systems and file shares?

• Agility - Deliver on requests in days, not weeks/months

• Removal of geographical boundaries – support flexible workplace if needed and desired

• Compliance – Manage sensitive information better

• Secure – Apply best security measures to content repository and achieve citizen assurance that their information is safe

• Cost Savings – Less paper/Less Manual work/Less Mistakes/Dispose of unnecessary information


Citizen Service Delivery Benefits? • Productivity - reduce time spent per case 50%

– free up clerks, legal assistants, and administrators thru use of automated administrative work now automated by utility processes

• Backlog Reduction/Speed - reduce case backlog 25%– speed case processing using workflows are able to review and organize files, build

court case virtual records and share with stakeholders

• Decision Quality - reduce continuance by having complete case files– accelerate judge’s work, capture decision and kickoff downstream processes

• Internal Visibility - improve operational planning – improve Court administrators ability to proactively manage cases, intervene to

break log jams and provide dashboards for external use as well

• Improved Service/Transparency - share content externally– accelerate flow of information to prosecutors, police, investigators, and others who

can now be more effective and productive

• Reduced Risk – speed eDiscovery – Access virtual case files with comprehensive information from initial contact

through resolution.


QUESTIONS?

emc - 24feb2011

Business

public sectorchallenges

information management

effective government

presentation agenda