embracing diversity - final - slatteryit · what did i do? • created a team culture • created...
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My TeamTechnology&Transformation
InfrastructureServices
ServiceAvailability
ServiceOperations ServiceTransition
ServiceContinuity
ITChangeManagement
ServiceManagementTechnologies
SoftwareAsset&
ConfigurationManagement
ProductionAcceptance
CustomerSupportCentre
DesksideServices
KnowledgeManagement
What did I do?
• Created a team culture• Created an environment of openness and honesty• Changed recruitment style• Renamed roles• Encouraged flexible working• Created meaningful development plans
Recruitment
• Change from essential to desirable criteria• Diverse interview panel• Remove identifiable information from resumes• Pick the right person for the team
DiversityDiversityisacollectionofindividualattributes.Itincludescharacteristicssuchasgender,culture,religion,sexual
orientation,identityandexpression,disability,age,life-stage,family,thought,perspective,educationandexperience.
InclusionInclusioniswherediversepeoplefeelconnectedandhavea
senseofbelonging.It’saboutcreatinganenvironmentinwhichanyindividualorgroupcanbeandfeelwelcomed,respected,supportedandvalued.Itenableseveryonetocometowork
andbetheirauthenticself,empoweringthemtocontributetotheirfullpotential.
DiversityEveryoneisindividualanddifferent
EqualityEqualaccesstoopportunities
InclusionAsenseofbelonging:feelingrespected,valuedforwhoyouare,feelingalevelofsupportedenergyandcommitmentfromotherssothatyoucandoyourbestatwork.
Australians:
• Are ditching religion in unprecedented numbers• Half of us were born overseas (or one parent was)• Speak 301 different languages• 2.8% Aboriginal or Torres Strait Islander (25% in NT)• Getting old … 1 in 6 of us are over 65• 47,000 same sex couples
In the news“Ifjust10%moreemployeesfeelincluded,thecompanywillincreaseworkattendanceby
almostonedayperyearper
employee”
Unity fostersacultureofinclusionandrespect,toempowerourpeopletobringtheirwholeselvestoworkeachday- regardlessoftheirsexualorientation,gender
identity,orgenderexpression.
“IwanttoeducatecolleaguesinESonworkingwithpeoplewithdifferentabilities-andIreallybelievewehavemoretolearnfromemployingpeoplewithautismthan
theycanlearnfromus.”Jonathon Siero
"WhenIfirstjoined,IwasconcernedaboutthestereotypesandstigmaassociatedwithAutism– therearemanyincorrectanddamagingmisconceptionsthatgoaround.ThesefearswerequicklyputtorestwhenIsawjusthowawesomeeachandeveryoneofourcolleaguesare.IlovedoingwhatIdoasIhaveaneyeforthe
detailsandIdon'tfeelafraidtochallengeourdecisionsandprocesses”.
Michael New,
Mosaicfosters acultureofinclusionandrespectforourcolleagues,leveragingourmanyethno-culturalbackgroundstoconnectanddeliveronwhatmatterstoour
diverserangeofcustomersandcommunities.
Success & Recognition
• Employer of Choice for Gender Equality Award – 2015 & 2016• Gold Tier employer on the Australian Workplace Equality Index • 71% of our people say they work flexibly in 2017
Source:Waiter,isthatinclusioninmysoup?Anewrecipetoimprovebusinessperformance- DeloitteResearchReportwithVictorianEqualOpportunityandHumanRightsCommission,May2013
Around28percentofcomplaintsreceivedbytheCommissionin2015-16allegediscriminationinprovisionofgoodsandservicesbasedoncharacteristicssuchassex,age,race,disability,sexualorientationandgenderidentity.
Customer Diversity and Inclusion Maturity Model
Source:Missingout:TheBusinesscaseforcustomerdiversity,Deloittes - February2017
So what?Could emerging insights about diverse employees apply to the world of customers?
• Retain existing customers and increase advocacy by enhancing the customer experience
• Identify new customers and business opportunities by understanding the buying patterns of diverse groups?
• Access more customers through positive brand differentiation?
Whetherit’syourcustomersoryourworkforce,respectingdiversityandtreatingpeopleinclusivelyistherightthingtodo,plainandsimple.It’salsothesmartthing
todo,becauseifyou’reappealingtothewidestrangeofpeople,you’restrengtheningyourabilitytogrow,attractthebesttalentandinnovate.Thisreport
makesthosebenefitsclear.'
Alan Joyce CEO, Qantas
Considerations
• Do you have a compelling vision and clear strategy?• Good Governance• Capable and accountable leadership• Capable employees• Meaningful insights• Relevant measurement and reporting
Start with …
• Forming Actions Groups• Change the way you recruit• Make the most of Networking• Create policies and have a strategy
Resources• Waiter, is that inclusion in my soup? A new recipe to improve business performance - Deloitte Research Report with Victorian Equal Opportunity
and Human Rights Commission, May 2013
• Missing out: The Business case for customer diversity, Deloittes, February 2017
• http://www.mckinsey.com/business-functions/organization/our-insights/why-diversity-matters
• https://www.wgea.gov.au/sites/default/files/International-gender-reporting.pdf
• https://unstats.un.org/unsd/gender/dataWW2015.html
• http://mobile.abc.net.au/news/2017-06-27/australians-are-older-ethnically-diverse-and-less-religious/8654440?pfmredir=sm
• Chiu, L.-H. (1972). A cross-cultural comparison of cognitive styles in Chinese and American children. International Journal of Psychology, 7(4), 235-242.
• https://www.gizmodo.com.au/2017/08/exclusive-heres-the-full-10-page-anti-diversity-screed-circulating-internally-at-google/