embrace uncertainty: building a ux process for an agile world
TRANSCRIPT
Embrace UncertaintyTom Illmensee |
Building a X Process for an Agile World
Product < Process < Culture < Leadership
Balanced Team Meeting, Chicago 2012
Product Manager
Interaction Designer
Engineer
.
#29Being process-oriented, not product-driven, is the most important and difficult skill for a designer to develop.
1. Outline assumptions
2. Outputs, outcomes and goals
3. Interviews (1:1)
4. Share, debate, and critique.
We reviewed frameworks from Lean thinkers.
We reviewed frameworks from Lean thinkers.
5. Re-organize and re-sequence.
Think Make CheckPersonas
Charter (who, what, why)
Business model
Stories & scenarios
Story mapping
Sketches
Design studio
Prototyping
Information architecture
Content and copy
Research planning
Session facilitation
Analytics
A/B testing
Critique
The process was a prototype.
So we tested it.
Trial run: “Save Jobs”
ThinkMondayPersonas
Charter (who, what, why)
Stories & scenarios
MakeTuesdaySketches
Design studio
Prototyping
Information architecture
Content and copy
CheckWednesdayResearch planning
Session facilitation
Qualitative analysis
Think / MakeThursdayStories & scenarios
Revise prototypes
Visual design
CheckFridayResearch planning
Session facilitation
Analysis
Critique
A/B testing
A
B
Think Make CheckTest plan
Requirements (variant design)
Review results of previous tests
Develop variant design
Configure testing tool
Monitor data
Review results
Product < Process < Culture < Leadership
Balanced Team Meeting, Chicago 2012
Three things you should do with your team next week:
1. Review UX processes via interviews
2. Map each process on cards
3. Review, critique and revise as a group
Product < Process > Culture > Leadership
Balanced Team Meeting, Chicago 2012
Gratitude
Stefan Klocek Eric Reis
Jeff Gothelf Janice Fraser
Jeff Patton Marty Cagan
Hugh Beyer
Desiree SyAnders Ramsay
Thank you!
Questions?
Photo creditshttp://www.explore-puglia.com/wp-content/uploads/2010/10/cropped-making-pizza-dough.jpg
http://www.stuzzirichmond.com/photo-gallery/
https://is1.4sqi.net/derived_pix/MZ5eZWdgs5iY7SgPR1xqlbFqjZEoe2i9JiHkkbuR4dE_300x300.jpg
http://www.flickr.com/photos/therecipedrawer/5548732022/sizes/l/in/photostream/
http://www.flickr.com/photos/thomashawk/2305555563
http://www.flickr.com/photos/rachelhathaway/6117763304/
http://www.thepolisblog.org/2012/04/wordless-collaboration.html
http://www.mnight.com/photos/lady-in-the-water/366
Illustrations by Chip Trout and Tom Illmensee