embedding literacy vch experiences linda dempster, rn, ma executive director, quality, patient...
TRANSCRIPT
Embedding LiteracyVCH Experiences
Linda Dempster, RN, MAExecutive Director, Quality, Patient Safety, and
Infection Prevention and Control
March 2013
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The Challenge
Complex system– Few regulations/standards/protocols– Communication issues/multiple team members– Interface between humans and machines
Risk of error is great!
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Embedding literacy and essential skills
Our work with:
“embedding literacy and essential skills in infection control practices in hospitals”
collaboration between VCH, HEU, Housekeeping and Decoda Solutions
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Decoda’s expertise
Literacy and essential skills for VCHsome examples:
1. patient education pamphlets2. housekeeping in hospitals
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The keys to infection prevention and control
prevention management
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Lab Technicians
Pharmacists
Nurses
Physicians
Patients
Infection Control Practitioners
Administrators
Infectious Disease
Physicians
Housekeepers
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Routine cleaning and maintenance of all mobile equipment
Good housekeeping practices
Appropriate use of antibiotics
Good hand cleaning
Treatment guidelines
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Patient education
TLC Project
original
9TLC Project
Version 2
TLC Project
Final version
TLC Project
original
TLC Project
Final version
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Housekeeper education-the before
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Difficult to read/understand
The after
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The carts before
• No clear understanding of exact steps to follow when cleaning
• No microfiber cloths• No colour coding
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The carts after
• Microfiber cloths• Colour-coded buckets
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Clear instructions for use
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Look where we are now
• we asked the housekeeper about the new carts-
• she said she really liked the new carts and especially the new micro fiber cloths
• "I can feel them cleaning better".
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Thank you!