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Mobile Government: transforming the

public sector businesses

ModeratorIbrahim Kushchu, Founding Director, Mobile Government Consortium

11:30 –11:45 - Driving mGovernment ForwardRoberto Viola, Secretary General, AGCOM

11:45 – 12:05 - Harnessing LTE for the Public Sector

The Speakers

Emil Olbrich, NSIT and Jeff Bratcher, NTIA

12:05 – 12:20 - Improving Society with Cloud‐Based Mobile ServicesRonald Wright Raffensberger, Director, Core Network Marketing, Huawei

12:20 – 12:35 - TBCMr. Emre Sayın; Chief Corporate Business Officer, Turkcell

mGovernment is a strategic approach to the utilization of all kinds of wireless and mobile technologies, services, applications and devices for improving benefits to eGovernment stakeholders including citizens, businesses and

Mobile Government Definitions

all government organisations (Kushchu, 2003).

• neither e nor m Government is only about efficiencies, cost savings or modernization of public sector organizations ….

Mobile Government Definitions Mobile Government Definitions

… it is more about undertanding citizens,undertanding citizens,working with them and responding to their needs!

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Mobile Government Context

• Many NGOs, public and private sector, and research organisations work on mGovernment

• To mention a few from among our collaborator at the mGCI

Mobile Government Context

Incentives for mGovernment

For Governments For Mobile Industry

Cost SavingsProcess EfficienciesBetter ReputationModernizationDemocracyDevelopment

ProfitNew marketsNew productsSocial Responsibility

For Citizens

Convenience and less bureaucracy Better life – economic / social developmentParticipation in policies and regulationsTransparency and accountability of governance

mGovernment

Incentives for mGovernment

For Governments For Mobile Industry

Cost SavingsProcess EfficienciesBetter ReputationModernizationDemocracyDevelopment

ProfitNew marketsNew productsSocial Responsibility

Investments in Investments in

For Citizens

Investments inInfrastructure / technologySocial change

Legal frameworkPrivate Partnerships

Convenience and less bureaucracy Better life – economic / social developmentParticipation in policies and regulationsTransparency and accountability of governance

Investments inInfrastructure / technologySocial change

InnovationEffective Public Partnership

mGovernment

Citizen Considerations

While benefits are considered to be high the user take up is so low or we don’t know about it

For Government Organizations Transform and modernize business processesServe citizens betterCost ReductionsEfficienciesDirect Contact with CitizensWider Reach to CitizensInclusive Policies

Benefits of Mobile Government

Social / Individual BenefitsEconomic and social welfareInformation access equalityParticipation in Local PoliciesDemocratic GovernanceTransparent GovernanceConvenience - Less Bureaucracy

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• What are the drivers of citizen expectations in receiving government services via channels using mobile technologies?• What are the common incentives for public and private sector organisations to form strong partnerships enabling successful mGovernment project implementations?• How does mGovernment relate to eGovernment and what are the transition patterns from eGovernment to mGovernment?

The Session Overview

• How to create an "able" mobile society in order to improve adoption of mobile government applications and services?• How does the technology evolution facilitate mobile government? • What are the effects of mobile participation by the citizens: do they have a power to influence policies and operations of governments? • At what level mobile applications and services are the most effective: local and municipalities or central government operations such as health, education or security?

ModeratorIbrahim Kushchu, Founding Director, Mobile Government Consortium

11:30 –11:45 - Driving mGovernment ForwardRoberto Viola, Secretary General, AGCOM

11:45 – 12:05 - Harnessing LTE for the Public Sector

The Speakers

Emil Olbrich, NSIT and Jeff Bratcher, NTIA

12:05 – 12:20 - Improving Society with Cloud‐Based Mobile ServicesRonald Wright Raffensberger, Director, Core Network Marketing, Huawei

12:20 – 12:35 - TBCMr. Emre Sayın; Chief Corporate Business Officer, Turkcell