embassy on focus user training presentation

© 2013 onFocus Healthcare, Inc. All rights reserved. CONFIDENTIAL 1TM

Performance Improvement Overview & System Training

Designated by Gartner healthcare IT research as a “Cool Vendor for Healthcare Providers for 2013”


Learning Objectives

• onFocus Value Proposition • System “Plan” Layout• Key Terminology• Login/Password• My Plans Navigation

Action Steps Notes/Documents KPIs

• My Focus• Review of Privileges• Viewing a Scorecard• Review of Reports and Alerts


The OnFocus Value Proposition

OnFocus helps providers automate their performance management processes so theycan successfully plan, execute and sustain enterprise-wide performance improvement:

Create realistic, results-oriented strategic and operational plans with clear performance criteria andunambiguous accountability

Ensure Operational Excellence

Assure Strategy Execution

Drive Productivity & Cost Reduction

Create Culture

Facilitate Communication

Track progress, identify and instantly address performance variances, delays and gaps before they become a problem

Focus and align the organization on achieving key objectives and targets in less time, with fewer resourcesand greater impact on the bottom line

Increase internal discipline and create a culture ofaccountability, execution and follow-through acrossthe entire organization

Quickly track and communicate performance, progressand activities for critical goals, initiatives and key performance targets at any level of the organization


Integration and Automation Drive Better ResultsProviders have plans, data and people…

…what’s needed is a “real-time” EPM solution that allows all the plans, data, resources, communications and tracking mechanisms to work together, in one place, to continuously assure

execution, accountability and collaboration on critical results throughout the entire enterprise.

A Real-Time, High-Performing Health System


onFocus Hardwires Execution Success

onFocus integrates plans, data, people, communications and tracking mechanisms in one place – to ensure better employee focus, accountability and execution on critical results across your entire enterprise.

PLAN

Focus

Employee Engagement

Clarity/AlignmentAccountability

Goals

CSFsAction Steps

Progress Tracking

• Corporate• Facility• Service Line• Department

Link to key performance measures:• Financial• Operational• Clinical• Satisfaction

Clear step-by-step work plans focused on achieving the critical success components of a goal

• Goal, CSF & Action Step progress tracking• Scorecards• Analytical reports• Automated alerts


Key Terminology

• Goals are the critical strategic priorities for achieving vision and/or long-term objectives. This currently includes (as an example):

Improve Financial Performance

High Performing Workforce

• CSFs are the major areas of work whose completion ensures the success of each Goal. Every CSF has an assigned Leader, a set of key metrics and Action Steps to be completed. An example CSF:

Decrease Incurred Losses by 10%


Key Terminology (Cont.)

• KPIs document the progress of CSFs. Beyond the corporate metrics already set up, there will be additional KPIs you use such as:

Incurred Losses

Turnover %

• Action Steps are a chronological series of discrete activities that ensure delivery of a CSF. Each Action Step has a Leader, a Start Date and a Target Date.

Action Steps are the “heart” of a strong strategic and operational plan


Login Screen

Gives the User options to retrieve their password


Forgot Password

Upon submission, the user will receive their password by email.


Help & Support Tab

Gives the User ability to change their password


Plans Include Multiple Tracking Levels

The Plan section is comprised of 3 Tiers:

• Goal • CSF• Action Step

This arrow hides and expands the organization navigation pane


Sample of Scored PlanEfficient view of action plan execution across the enterprise, goals, and CSFs.

Action Step execution rolls up to CSFs, which roll up to the goals, and finally to the State and System levels for Executive Level Monitoring


Scoring an Action Step – “My Plans” ViewUsers are required to score Action Steps at least every 30 days, using a linear progression scale. Email reminders can be sent for immediately pending or past due Action Steps.

Click the status circle next to the Action Step or double click the Action Step to open the Wizard. • The General tab provides overall information• The Scores tab shows the scoring model and scoring history • Notes can be added on the Notes tab• Attachments can be uploaded using the Documents tab.


Creating An Action Step

Selecting the Add button will open the Action Step Wizard to create a new Action Step.Note: the Achievement Indicator is currently a required field. It is used to specify the scope of the Action Step but can be populated with an “N/A” or “TBD”.

Multiple Leaders: Leaders can be assigned to action items. However, only the Primary Leader has the ability to score and edit the item.


Note IconsThe Note Icon indicates a Note is attached to a goal, CSF, or Action Step.

Click the Notes Icon to view Notes that are attached to an item at any

level.

Send Notes to users via email by selecting this icon


Attachment IconsThe Attachment Icon indicates a file is attached to the Goal, CSF, or Action Step.

Click the Attachment Icon to view any Documents that are attached to an item and to attach new documents.


Attaching a KPI (metric) to a CSF

Removes selected KPIs from CSFs

Attaches selected KPIs to CSFs

KPI Tab

KPIs are attached to Critical Success Factors and document their progress.


Saving Your WorkWhenever you are working in the onFocus application, always click the “Save” button to ensure that all of the items you have entered or changed have been saved. If you want to close the window without saving, click the “Cancel” button.


Scoring an Action Step – “My Focus” View

Score action steps by selecting the step and then clicking on the stoplight icon

My Focus

Or score items by clicking the status icon. Double click the Action Step to add notes, upload attachments, etc.


Plan Specific Roles


onFocus ScorecardAuthorized Users may create Scorecards based on KPIs within individual plans.• Scorecards allow tracking of multiple KPIs by Area of Focus, KPI Category, or a Custom Group.• Trend Lines, CSF Progress, KPI Targets and Actuals display for current and historical dates.• Users may select up to two historical periods to view at one time.


onFocus Scorecard – Drill-down functionsThe Scorecard includes drill-down functionality for each KPI and supporting Action Plan.• The CSF Execution Progress bar is a link to a report of related CSFs and Action Steps.• The “>” icon displays the organizations (sub plans) below that contain the same KPI.

• Select the sub plans to display via this dropdown box.• Select the periods to display (up to two) using these drop down boxes.

The status bar becomes colored as the KPI is attached to a CSF and the CSF is scored.

The number in the status bar represents how many CSFs a KPI is assigned to.

A WHITE status bar means the KPI is not attached to any CSFs.


Drill-down functions (cont.)The Scorecard includes drill-down functionality for each KPI and supporting Action Plan.• The View Plans icons (next to the KPI name) will display an interactive schedule of CSFs and Action Plans associated with a given KPI.• The KPI name is a link to a report of related CSFs and Action Plans.• The sparkline is a link to a detailed trend line report and data table.• This icon accesses standard and custom Scorecard reports (see example on next slide).


Example of a Trended Scorecard Report

Select to export via email, PDF, Excel, etc.


Example of a Comparison Scorecard


Detail and Summary Reports can be FilteredUse the Reports tab to generate Summary Reports and filter results by Leader, Functional Area, Goal Status, etc.

Note: Reports can be scheduled to run automatically and be sent to users periodically via e-mail.


Reminder Alerts

Reminders inform Leaders when their items are past due or need to be updated. Reminders are sent via email to the Leader with a summary report of items which may be viewed in “My Focus”.


For questions, please contact:

[email protected](800) 899-0021

Thank You!

mailto:[email protected]

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