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Confirmation for Richard NorrisAccount # 574 583 7296 916

Telephone Number (574) 583-7296Service Order #C888946

Table of Contents

EMBARQ™ Service CommitmentEMBARQ strives to deliver service you can depend on every day, with friendly,knowledgeable employees who are here for you by:A resolving issues the first time you callA being there when we say we willA getting the job done right the first timeA keeping you up-to-date—from service calls to simplified billing.

We value you as a customer, and are working hard to make sure everyexperience you have with EMBARQ is a good one.

Contacting EMBARQAssistance with calling features 877-667-3673To add or change a service 800-326-2497To report a non-working phone line 800-788-3600EMBARQ™ High-Speed Internet Technical Support 877-646-3282To make a payment 877-813-7604, or mail your payment to:EMBARQ, P.O. Box 96064, Charlotte, NC 28296-0064.Online at embarq.comPara recibir su factura o información en Español llamar al 877-645-1366

The terms and conditions found in this booklet refer only to the specific services referenced. Other servicesmay be subject to the tariffs on file with your state’s Public Utility Commission or governed by terms andconditions available from EMBARQ.

January 16, 2008

Dear Richard Norris,

Thank you for your recent order and the opportunity to have servedyou since October 8, 1996. We understand that communication needsare as individual as every one of our customers, and we’re delightedthat you’ve given us the chance to meet more of yours.

The following are new services or products that you have chosen:

A EMBARQTM High-Speed Internet

A EMBARQTM Basic Home Phone with Voicemail

A EMBARQTM Voicemail

Again, we thank you for allowing us to serve your communicationneeds. Truth is, if it weren’t for people like you - who constantly seeknew and better ways to communicate - we wouldn’t be the company weare. We value your trust and aim to earn it every day, every connection,every time.

Sincerely,

Byron GinsburgCustomer Relations Manager

P.S. We designed EMBARQ™ Wireless specifically for our HomePhone customers, giving you more Anytime minutes, free callshome and more. EMBARQ™ Wireless also gives you a completenationwide network, flexible and affordable calling plans, andsome of the latest cell phones available. Call 866-2EMBARQ andask about the 30-day Wireless Satisfaction Guarantee.

EMBARQ™ High-Speed Internet 3EMBARQ™ Basic Home Phone with Voicemail 3Anonymous Call Rejection 3Call Forwarding 3Call Waiting ID 4Caller ID with Name 4Enhanced Call Waiting 4Three-Way Calling 5Important EMBARQ Basic Home Phone Information 5EMBARQ Voicemail 5

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EMBARQ™ High-Speed Internet_____________________________________________________

With EMBARQ as your High-speed Internet service provider, you’llcontinue to have the following:

EMBARQ™ Email - EMBARQ™ Email is a free service that provides youunlimited mailbox storage, 8 email addresses, and access to your emailfrom any computer with Internet. Additionally, EMBARQ™ Emailprovides interactive features that enable you to quickly preview emails andattachments, drag and drop emails, and share multiple address books andcalendars with family & friends. To sign up today, visit myembarq.com.

EMBARQ™ Online Security - With EMBARQ™ Online Security, you andyour family can surf the Internet safely and open email attachments whilebeing protected from viruses, spyware or junk email. EMBARQ™ OnlineSecurity is available at no additional charge with your EMBARQ™High-Speed Internet service and includes award-winning protection tools,a $79 value. To sign up today, visit myembarq.com.

Personal Home Page - With myembarq.com, you can customize yourpersonal home page to instantly access email, search, news, weather,sports, financial information, 20 channels of commercial-free radio andmuch more. To learn more visit myembarq.com.

Virtual Assistant - provides fast, informative and interactive technicalsolutions from your desktop.

Customer Referral Program: Encourage your friends and family to sign upfor EMBARQ™ High-Speed Internet and you could earn a $25 credit onyour EMBARQ™ High-Speed Internet service. For a complete list of termsand conditions on how to sign up for the EMBARQ™ High-Speed Internetreferral program, visit embarq.com/referral.

For more information on EMBARQ™ High-Speed Internet benefits, pleasereference your EMBARQ™ High-Speed Internet userguide that comes withyour separate welcome kit.

Important EMBARQ™ High-Speed Internet Billing InformationMonthly Recurring Charge: If you subscribe to other qualifying EMBARQservices, your bill may include credits to reduce the monthly rate forEMBARQ™ High-Speed Internet.

Partial Month Charges: Your next bill for EMBARQ™ High-Speed Internetmay include some partial-month charges for the recent change in service.

EMBARQ™ Basic Home Phone with Voicemail____________________________________________________

EMBARQ™ Basic Home Phone with Voicemail combines yourcommunication services together, saving you money. Along withunlimited local calling, you receive our most requested calling features,voicemail and your choice of the long distance calling plan that best meetsyour needs.

Anonymous Call Rejection_____________________________________________________

How it Helps YouYour phone won’t ring when callers have blocked their name and numberfrom appearing on your Caller ID display.

How It WorksTo prevent blocked calls from reaching you:A Listen for a dial tone and press *77 (dial 1177 on rotary phones)A Two beeps indicate that Anonymous Call Rejection is on

To turn off Anonymous Call Rejection:A Listen for a dial tone and press *87 (dial 1187 on rotary phones)A Two beeps indicate that Anonymous Call Rejection is off

Helpful HintsA Callers can prevent delivery of their name and number to your Caller

ID display by pressing *67 before placing their call, or by calling froma blocked line. When Anonymous Call Rejection is on, your phonewon’t ring and callers are told their call can’t be completed. To talk toyou, the caller may place the call again without pressing *67, or,unblock the line by pressing *82

A Calls that display as "unknown" or "unavailable" will not be blockedwith *77; those calls are coming from a long-distance area or an areathat does not support Caller ID

Not available in all exchanges - call 800-949-HELP (4357) to determine eligibility.

Call Forwarding_____________________________________________________

How it Helps YouCall Forwarding sends your incoming calls to an alternate phone numberso you never miss a call.

How it WorksTo activate Call Forwarding:A Listen for a dial tone and press *72 (for rotary phones, dial 1172 and

wait four seconds). In some areas, 72# must be used to activate CallForwarding

A Listen for a second dial tone and enter the alternate phone numberA Call Forwarding is on when someone answers at the alternate phone

numberA If no one answers, or the line is busy, press the receiver button for

one second and repeat the steps listed above within two minutes.When you hear two beeps, Call Forwarding is on

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To deactivate Call Forwarding:A Listen for a dial tone and press *73 (for rotary phones, dial 1173 and

wait four seconds). In some areas, 73# must be used to deactivate CallForwarding

A When you hear two beeps, Call Forwarding is off

Helpful HintsA You can still place calls from a phone that has been forwardedA If you forward calls to a long-distance number, long-distance charges

apply to the Call Forwarding subscriberA Although your phone rings once on incoming calls when Call

Forwarding is on, calls can be answered only at the phone to whichthey have been forwarded

Call Waiting ID_____________________________________________________

How it Helps YouBy identifying an incoming caller while you’re already on the phone, youcan decide whether or not to interrupt the first call in order to take theincoming call.

How It WorksWhen you’re on the phone and someone else calls, you’ll first hear the CallWaiting tone, followed by a high-pitched tone. Your compatible EMBARQCaller ID unit or screenphone displays the name and number (in certaincases, number only) of your incoming call.

To put the first caller on hold and answer the second:A Press the receiver button for one second. You can alternate between

calls in the same way

To end one conversation:A Simply hang up. Your phone will ring, and you’ll still be connected to

the other caller

Helpful HintsA Call Waiting ID requires a compatible phone or display device in order

to function properly. If the number information of the Call Waitingcustomer does not appear, it is likely that your phone or display deviceis not compatible with this service

A You must subscribe to Caller ID with Name and Enhanced CallWaiting for Call Waiting ID to work

A Where possible, Call Waiting ID also works for long-distance callsA Your display unit will indicate “Private” or “Anonymous” when callers

have blocked the delivery of their phone numbers

Caller ID with Name____________________________________________________

How it Helps YouYou can decide which calls to answer, or whose calls to return, by knowingwho has called before answering.

How It WorksA telephone or display unit, available from EMBARQ, is all you’ll need toview the names and numbers (numbers only in certain areas) of incomingcallers .

Helpful HintsA You can answer the phone confidently by knowing the identity of

incoming callersA For missed calls, names and number of callers are stored for your

convenienceA Where possible, Caller ID with Name also works for long distance callsA In most areas, Caller ID with Name includes Anonymous Call

Rejection. Your display unit will tell you when callers have blockedthe delivery of their phone numbers. By activating Anonymous CallRejection, blocked calls will not ring through

Enhanced Call Waiting_____________________________________________________

How it Helps YouYou can decide whether to take an incoming call when you’re already onthe phone.

How It Works

When you’re on the phone and someone else calls, you’ll hear a tone.

To put the first caller on hold and answer the second:A Press the receiver button for one second. You can alternate between

calls in the same wayTo end one conversation:A Simply hang up. Your phone will ring, and you’ll still be connected to

the other callerTo avoid interruptions, you can temporarily cancel Call Waiting:A Listen for the dial tone and press *70 (dial 70 on rotary phones)A Listen for the second dial tone and place your callA When you hang up, Call Waiting is restoredTo cancel Call Waiting during a call:A Press the receiver button for one secondA Listen for dial tone and press *70 (dial 70 on rotary phones). You’ll

hear two beeps and will then be returned to your original callA When you hang up, Call Waiting is restored

To cancel Call Waiting for an extended period:

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A Your EMBARQ Plan allows you to de-activate Call Waiting for allcalls - just call EMBARQ at 877-667-3673 and request Deny CallWaiting. The same number can be called to re-activate this service.

Helpful HintsA When you hear a Call Waiting tone, the caller hears a normal ringA If a third call comes in while you’re using Call Waiting, that caller will

hear a busy signalA Many phones have a "flash" or "link" button which can be used in

place of the receiver button to alternate between calls or answer a CallWaiting call

A When using a dial-up Internet service for your computer, it isrecommended that you deactivate Call Waiting in order to avoiddisconnection from the Internet. To cancel Call Waiting through acomputer, the dial string must begin with *70 and a comma followedby the rest of the number. The comma will make the modem pausefor the second dial tone before dialing the number. Call Waiting willautomatically be restored when you end your online connection

Three-Way Calling_____________________________________________________

How it Helps YouPlans and decisions are easier to make when three people can speaktogether. Three-Way Calling adds convenience to your life by reducingand eliminating multiple calls.

How it WorksA Place the first person on hold by pressing the receiver button for one

second; a dial tone will followA Call a second person. When you get an answer, press the receiver

button briefly again. All three of you will be connectedA When either of the people you called hangs up, you will remain

connected to the other person. When you hang up, everyone isdisconnected

Helpful HintsA Many phones have a "flash" or "link" button, which is useful for

Three-Way CallingA While you’re using Three-Way Calling, Call Waiting is unavailableA When the second person answers, you can have a private

conversation before connecting your three-way callA If the call to the second person does not go through, or if the person

you want to speak to is not available, press the receiver button twice.The person you have on hold will return to the line

Important EMBARQ Basic Home Phone Information_____________________________________________________

A The special discounts on your EMBARQ Basic Home Phone longdistance and local calling services are dependent on maintaining yourEMBARQ Basic Home Phone bundle. If you choose to change any partof your EMBARQ Basic Home Phone bundle, be sure to ask yourEMBARQ customer care representative about the discounts that willbe eliminated.

A Your telephone services are billed in advance. Your next bill mayinclude charges for both a full and partial month of service.

A Please allow up to 7 business days for your long distance provider tochange to EMBARQ and for your new calling plan to take effect. Yourcurrent provider’s rates will apply during the interim. If EMBARQ isalready your long distance provider, allow up to 5 business days foryour new calling plan to be activated.

A To verify your current long distance provider, call toll free700-555-4141.

A Long distance block of time minutes apply to in-state and out-of-statedomestic calls within the current bill period. To check yourlong-distance minutes used, call toll free 888-255-2099 and selectoption 1.

A Taxes, surcharges and fees are not included in the EMBARQ BasicHome Phone bundle price.

EMBARQ Voicemail____________________________________________________

EMBARQ™ Voicemail takes a message when you’re unavailable, on thephone, online and even if the power goes out. The information belowdetails how to set up your messaging service and retrieve messages.

Set up your mailbox (for increased security you must set up yourmailbox from your home phone before you can access it remotely)

From home:Dial 1-877-VMESSAGE (1-877-863-7724) or } B B from home1. Follow the voice prompts to complete the easy set-up process

a. Set up your 4 to 10 digit PIN (Personal IdentificationNumber)

b. Name the Mailboxc. Personalize your Greeting

Listen to your messages

If you hear a "stutter" dial tone when you lift your handset, you have newmessages waiting. If you have special message waiting equipment, you willalso see a message waiting indicator or light.

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1. Access your mailbox

A From home: Dial 1-877-VMESSAGE (1-877-863-7724) or

} B B from home and enter your PIN.

-OR-

A From any other phone: Dial your home phone number andlet it forward to voicemail then press { during yourgreeting and enter your PIN, or, dial 1-877-VMESSAGE(1-877-863-7724) and enter your 10-digit home phone numberfollowed by } and enter your PIN.

2. Play your Messages

A Press Z to play the first message

A Press M M to rewind 5 secondsA Press < < to fast forward 5 secondsA Press } to pause, then press } to resume playingA Press X to keep (save) or press C to delete

After listening to a message, you can also:

A Press Z to play the message againA Press X to keep (save) the current messageA Press C to delete the current messageA Press V to give it (forward) to another user in your local

areaA Press B to answer it (reply). The voice prompts will guide

youA Press N to make (create) a new message and send it to

another mailbox userA Press > to exit your voicemail when you are done listening

to messages

Change your greeting, name or PIN

A You may change your mailbox greeting or name at any time bypressing N at the main menu.

A You may change your PIN at anytime by pressing C at the mainmenu for User Options and then by pressing X for PIN.

Managing your EMBARQ™ Voicemail online

With online access to your EMBARQ™ Voicemail at embarq.com, you can:

A Record your name and greetings, change your PIN and modify yourmessage waiting notification settings

A Listen to, reply to, view, save, delete, and send your messages.

After you’ve initialized your mailbox from your home phone, you canmanage your voicemail online, by following the below steps (you must bea registered user - it only takes a couple of minutes if you’re not alreadyregistered):

A Go to embarq.com and log into your EMBARQ™ accountA Click on "My Services"A Click on "View Voice Services"A Select "Manage Your Voicemail"

There is no additional charge to access and manage your EMBARQ™Voicemail online. Additional information for managing your voicemailcan be found online under the Help Center tab.

Things to Remember

A Remember to press > to exit your mailbox before you hang up.If you hang up before pressing > your line will remain connectedto your mailbox for up to 45 seconds, and you could accidentallyreset your PIN if you pick up the phone again and dial anothernumber within those 45 seconds.

A Your phone must be set for TONE dialing, not PULSE dialing towork with your Mailbox.

A Your EMBARQ™ Voicemail can store up to 6 Megabytes ofmessages, which is around 10 minutes of voice messages. (Up to 10Megabytes which is around 15 minutes of messages for subscribersof EMBARQ™ One Voicemail and EMBARQ™ Voicemail withEnhanced Features).

A If your mailbox is full (having over 6MB of messages), instead ofyour greeting, callers hear “Mailbox for (mailbox name) Sorry. Themailbox is full and there is not enough space to leave a message.”The system will hang up on the caller. If this happens, press thestar { key during this greeting in order to access your messages.

A If you are ever unsure what to do next, wait a few seconds, and thevoice prompts will guide you with available options or press ?for helpful hints.

A If you have questions regarding EMBARQ™ Voicemail, please visitus at embarq.com anytime or call the EMBARQ™ CustomerTechnical Solutions Center at 800-949-HELP (4357).

EMBARQ VOICEMAIL SERVICE TERMS AND CONDITIONSThe terms and conditions set forth herein constitute an agreement between youand EMBARQ for the provision of voicemail service. Your activation or

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continued use of your voicemail service will be your acknowledgement that youagree to the provisions summarized herein.

Please read these terms and conditions carefully and keep for your records.1. EMBARQ will furnish and provide voicemail service to you as a

standalone service on a month-to-month basis, or as part of a bundle ofservices, whichever is applicable to you.

2. You agree to pay EMBARQ a monthly charge for voicemail service,which will be billed separately on your local monthly bill or will beincluded in the price of your bundled services.

3. Charges for voicemail service are based on recurring monthly rate, notusage.

4. EMBARQ may modify the charges for the month-to-month agreementbased on thirty (30) days written notice to you. You may be notifiedeither by letter or monthly bill. EMBARQ reserves the right to modifythe terms of this Agreement at any time. If you do not agree with themodified changes or terms of the Agreement, as modified, you mayimmediately terminate the service.

5. LIMITATION OF LIABILITY: EMBARQ’s liability for any negligence,error, mistake, or omission affecting the operation of voicemail service islimited to a pro rate refund of charge paid by you for voicemail serviceduring the period of time your service was affected. You must requestany refund. EMBARQ is not responsible for the content of messages, formessages lost due to equipment failure or your error, or for unauthorizedaccess to your voicemail mailbox due to your failure to use a passcode orto adequately protect the confidentiality of your passcode. EMBARQWILL IN NO EVENT BE LIABLE FOR INDIRECT, INCIDENTAL, ORCONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED TOTHE PROVISION OF VOICEMAIL SERVICE AND CAUSED BYNEGLIGENCE, ERROR, MISTAKE, OR OMISSION ON THE PART OFEMBARQ OR ITS EMPLOYEES OR AGENTS.

6. EMBARQ is not responsible for any delay or failure in performance ofany part of the Agreement to the extent that such delay or failure iscaused by fire, flood, explosion, war, strike, embargo, governmentrequirement regulatory agency requirement, civil or military authority,act of God, or other similar causes beyond EMBARQ’s control(“condition”). If any such condition occurs, EMBARQ may elect toterminate this Agreement.

7. These terms and conditions do not apply to you if you have entered aseparate contract for voicemail service for a specified time period or tothe extent such contract contains separate terms and conditions.

8. Nonpayment of the voicemail service charges by you shall not be causefor denial or termination of exchange telephone service.

9. Voicemail service is for your use only and may not be assigned.10. Any telephone numbers assigned directly as a mailbox number remain

the property of EMBARQ and are not available for number portability.

Payment Options For Every Preference.

By monthly bank account deduction — An authorization form

is available at EMBARQ.com/support or by calling EMBARQ at

800-339-1811

Online — at EMBARQ.com/myaccount with a credit card or check

By mail — with a check or money order.

In person — at a participating EMBARQ Store

By phone — with a credit card or check. Call 877-813-7604 and

follow the automated voice prompts

You can stop receiving paper bills...Instead, receive a monthly email notice that your EMBARQ bill is

viewable online. The convenient sign-up option is available at

EMBARQ.com/myaccount along with online payment options.

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