email etiquette ( final) by roma kaur rana
DESCRIPTION
This is a small presentation on how we can improve our skills in Email communication. Please ignore the format as the uploads disturbs its actual format and you can see some alphabets scattered around. Rest, enjoy and don`t forget to leave your feedback!TRANSCRIPT
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EMAIL ETIQUETTE
ROMA KAUR RANA
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The secret behind successful emailingWhile we all count on emails to be the
fastest, inexpensive and sure-shot medium to convey our thoughts and important messages all across the globe, there’s a lot that goes into mastering the art of Emailing.
Writing an email is an extension of your personality. By following a few steps, you can ensure that you make a good impression and achieve your goals. Here’s how:
Roma K Rana
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Email = Presenting yourself
Clear
Concise
CarefulContextual
Courteous
Roma K Rana
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SUBJECT: Choose a heading that......
summarizes the email Body
highlights the most important point
helps identify the reason of email
helps you search your emails
differentiates one email from another
Roma K Rana
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Managing Threads
Continue the thread wherever possible
Rewrite the subject if needed
Quote others clearly in the thread
Roma K Rana
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Don’t Write Novels!
Use an intro, a quick explanation & a final line
Use an intro, bullets for list of information & a final line
Use an intro, numbered list of questions/ answers or information points & a final line
Roma K Rana
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Upper Case or CAPS LOCK
Rude Angry
Ill-mannere
d
Crisis Situation
Heading or
Emphasis
Roma K Rana
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Active Speech
I can do it. I appreciate your response I will do the needful We will prepare the list Could you reply ASAP? I shall get it done
Roma K Rana
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Formatting
You can use colour, font sizes general effects if you need to highlight but don’t paint a picture in a corporate email!
Refrain from over-using Font tools
Use Bold if you need to emphasize but don’t over-use
Roma K Rana
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Read, Confirm, Send!
Don’t forget to read your email objectively
Do a quick Spell Check
Read to check for Grammatical errors
Confirm Recipient & Subject line
Confirm details and then SEND
Confirm if Email is sent
Roma K Rana
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Attachments
Try to AVOID Attachments
Copy the information in attachment as an email Body along with attachment
If sending several attachments, provide list & explain
Compress attachments whenever possible
Roma K Rana
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What could you achieve by following email etiquette?
Communication Efficiency Opportunity
Organizational
Branding
Safeguarding from Liability
Roma K Rana
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Writing a good email is half the battle won when you are trying to
convince, affirm or even finalizing a deal. So, follow these etiquette and create a positive impression about
your professional self!
Roma K Rana