email and sms

8/2/2019 Email and Sms

1/27

EMAIL AND SMS

Diti Shah


2/27

E-mail:

It stands for electronic-mail. This refers to the

electronic transmission of messages, letters,

documents and other materials. User of such

system can send messages to multiplerecipients, read, or save messages, file and

forward the same text to other users also.


3/27

Extensions to e-mails allow the users to add

graphics and sound to messages. Internet,

helped the concept to email to grow and

develop, the organisatioons find it costeffective than postage or telephonic

conversation with the help of e-mail, it is

possible to send a message to any part of theworld in a matter of few minutes.


4/27

GUIDELINES

The e-mail address should be typed in correctmanner.

Use of abbreviations should be avoided in

making e-mail addresses. Avoid writing the address in block letters only.

Observe e-mail etiquettes.

While sending e-mail care should be taken tothe spellings and grammar of the words used.

Scan all the attachments received for viruses.


5/27

Email etiquette

1. Be concise and to the point2. Answer all questions, and pre-empt furtherquestions

3. Use proper spelling, grammar &punctuation4. Make it personal5. Use templates for frequently used

responses6. Answer swiftly7. Do not attach unnecessary files
http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/


6/27

Use proper structure & layout9. Do not overuse the high priority option10. Do not write in CAPITALS

11. Don't leave out the message thread12. Add disclaimers to your emails13. Read the email before you send it14. Do not overuse Reply to All

15. Mailings > use the bcc: field or do a mailmerge
http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/


7/27

16. Take care with abbreviations and emoticons17. Be careful with formatting18. Take care with rich text and HTML messages19. Do not forward chain letters

20. Do not request delivery and read receipts21. Do not ask to recall a message.22. Do not copy a message or attachment withoutpermission23. Do not use email to discuss confidential

information24. Use a meaningful subject
http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/


8/27

25. Use active instead of passive26. Avoid using URGENT and IMPORTANT27. Avoid long sentences

28. Don't send or forward emails containinglibelous, defamatory, offensive, racist or obsceneremarks29. Don't forward virus hoaxes and chain letters

30. Keep your language gender neutral31. Don't reply to spam32. Use cc: field sparingly
http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/http://www.emailreplies.com/


9/27

"Since I have to go to my village to sell my land alongwith my wife. Please sanction me one week leave."

"Since I've to go to the cremation ground and I may notreturn, please grant me half day casual leave."

"As I am studying in this school I am suffering fromheadache. I request you to leave me today."

As my mother-in-law has expired and I am responsiblefor it, please grant me 10 days leave.

"My wife is suffering from sickness and as I am her onlyhusband at home I may be granted leave".

"I am enclosed herewith..."


10/27

Dear Mr xxxI invite reference to the recent exchange of correspondence between you and the

Bank. In this context, I would be grateful if you could spare a few minutes to giveus your valued feedback on the manner in which we handled your card account, inrelation to the specific issue raised by you in your letter.

We in Golkonda Bank are truly and honestly committed to ensuring customersatisfaction. In our pursuit for service excellence, feedback from importantconstituents like yourself will help us tremendously. I can assure you that yourfeedback will be evaluated very carefully by myself and will be used as the basis forfurther improvements in our processes.

We would be pleased if you could complete the enclosed feedback form and mail itback to us in the prepaid envelope provided.

Please do not hesitate to contact me directly in the event you seek any further

clarifications or assistance on your card account.

Assuring you of our best service always, and thanking you for the time and effort takenin completing this feedback form,

Yours sincerely,


11/27

Are you happy with the way we dealt with your complaint aboutthe malfunctioning of your Golkonda card? Please tell us sothat we can serve you better.

I enclose a very brief, easy-to-answer feedback questionnaire.All I ask you is to take just a minute off to complete it, put it inthe prepaid envelope (also enclosed), and post it to me.

We want you to be delighted with our service, and we areworking hard to ensure it. Your feedback will show us wherewe meet your expectations and where we have fallen short.Your feedback is very valuable; please let me have it.

Help us serve you the way you want us to.

Yours sincerely


12/27

Give tips forwriting

proper e-mail


13/27

SMS


14/27

Lt thr b lgt

Who Crs ?

V 1 ! lol

Schn s a gr8 crktr.

Dvry 2 d custmr will nt b on crdt.


15/27

Thx4 holi sms. Why did u 4 get yr 4N clients 2 day?2mro u plz come b4 10.

V shd b in Q at tkt counter n help each of us in gtngtkts faster.

Wats thr in ur mind jst let me knw? I m nt gng 2listen 2 ur arguments.

What hs hpnd 2 u 4 last few dys, u dnt seem shwnginterest in ur work.

Congrats ! Rajat, a gd news 4 u. I hv seen ur name in

d list of successful candidates.


16/27

Modern handsets are now small and easy totransport, this makes sending a text messagediscrete and almost private. After the

evolution of electronic mail it was thoughtthat it was one of the quickest ways to get incontact with another person, but since SMSsurfaced it is now used more often and is a lot

faster than sending an email. Fun applicationssuch as emoticons and sounds make sending amessage fun and more relaxed


17/27

Some people seem to use SMS more thanthey actually talk to people this can be anegative point, for it can isolate people and

make them become more withdrawn.Although sending a text message is muchquicker than sending an email, it is a lot fasterthan making a phone call. If you want to keep

in contact with a friend or family member wholives overseas it will always cost more to sendan SMS to another country.


18/27

You have to pay for it. Most wireless plans charge for acertain number of text messages a month. Some onlycharge for user-originated messages, while otherscharge for incoming messages as well. If you exceed

your message allowance, you may be charged 10 centsper message, and those little charges can add up.

Speedy message delivery is not guaranteed. Duringperiods of high traffic, it might be minutes or even

hours before a message gets through. It's strictly for sending text messages. SMS does not

support sending pictures, video or music files.
http://computer.howstuffworks.com/mp3.htmhttp://computer.howstuffworks.com/mp3.htm


19/27

RECTIFY THE ERRORS

He and she was planning to go to the concert.

The tragic accident was finally cleaned up by

police and firefighters so traffic lanes could re-

open.

The physician, an alumni of the university,

came under fire for his comments about the

schools medical program.


20/27

1. He was quite amusing when

he heard what had happened.

2. Turn left by the crossroads when you reach it.

3. Hehas been working here for sometimes.

4. He stopped to see if he could picked up the

trail.

5. Althoughhe jumped aside, but the stone

hit him.


21/27

6. I decided to climbed to the top of the hillto get a better view.

7. He jumped down after shouted a

warning to those standing below. 8. After a few minutes, I look up and saw that

it was getting dark.

9. I saw the blind man crossed the busyroad without any help.

10. The robber gave the victim with a hard blow.


22/27

Rapists usually attack women that are vulnerableand alone.

The school board asked their attorney to help allthe students that lost money.

Speaking for the highway patrol, Lucas said theywould like larger and faster cars.

There is not much a student can do to preventcheating except cover their exam papers.

The five men and three ladies that serve on theboard predicted that the amount of peopleseeking help at the clinic will grow to around 500 amonth.


23/27

The purpose of this article will be to examine

the problems of migrant workers.

Before a young child reaches the age of 18, he

will see a total of 20,000 acts of violence on

the tube.


24/27

The consensus of opinion among participants in

the workshop is that it should be up to the

governor to decide how to expend the funds.

It was brought out at the conference that theterms of the agreement are not in accordance

with the desires of the people of Israel.

The 62-year-old spinster, the daughter of theretired judge Myron Hanson, does not look the

part but has become an expert on criminal law.


25/27

At a party given in her honor on the day of her

retirement, co-workers celebrated the occasion

by presenting the librarian with a trip to Paris.

Mike Deacosta, his wife and their two children,Mark and Amy, served as the hosts.

An attractive young blonde, Elaine Gardepe,

seems to be an unlikely person to write a bookabout the topic, yet her book about auto

mechanics has become a best seller.


26/27

He said the disturbance had a negative effect on the schools image.

The groups fight against the road undergoing a reconfiguration toeliminate the dangerous curve is in limbo pending the results of anengineering study.

The condominium board's proposal received opposition from a 79-

year-old eighth-floor condominium resident. A university journalism professor's class found that in a 3-year

period 19 women on the campus were raped or attempted to beraped.

A total of eight highly qualified persons, four men and four females,two of whom are black, served on the important committee.


27/27

Students may find it worth their time to attend the 15thannual Pre-Law Day scheduled for Nov. 3 at the StudentCenter.

Speaking with great confidence, the attractive youngwoman did not hesitate to tell the crowd that she was thebest candidate for the office.

The famous school, established 10 years ago, has scheduleda lavish banquet to celebrate its first decade of success.

Another important concept is the authors startling idea

that it does not matter whether children begin to readbefore they are 10 years old.

They announced that residents of the city can look forwardto the construction of a new $4.1 million library next year.

email and sms

Documents