ELITECONCIERGECOMMERCIAL AMENITIES

2013

The best way to find yourself is to lose yourself in the service of others.

- Mahatma Gandhi

ELITECONCIERGETABLE OF CONTENTS

About Elite Concierge Page 4 Company Fact Sheet - Page 7

Elite Concierge Business Information

Letter from the Founder……………………………………... Page 5

Introduction to Company ……………………...…………… Page 6

Company Fact Sheet ……………………………………….. Page 7

Company History …………………………………………… Page 8

Elite Concierge Service Amenities

Service Amenities: On-Site Gourmet Coffee ………………. Page 10

Service Amenities: On-Site Auto Detailing ..……………….. Page 13

Service Amenities: Virtual Concierge Service ……………... Page 15

Elite Concierge Business Operations

Employee Selection, Screening & Training ………………… Page 18

Frequently Asked Questions ……………………………….. Page 19

Request for Proposal ……………………………………….. Page 21

Contact Information …...……………………………………. Page 22

ELITECONCIERGEBUSINESS INFORMATION

Welcome to Elite ConciergeYour Newest Service Amenity ProviderOn behalf of Elite Concierge, I would like to personally thank you for setting some time aside to learn more about our business. At Elite Concierge, we have sought out to address the evolving needs of multifamily and commercial office occupants by offering business amenities that offer convenience and simplified routines. Additionally, we pride ourselves in our impeccable customer service, attention to detail and continuous innovation that cannot be overlooked. In this package you will find detailed information about our service amenities, our company and how we work to make you succeed. We look forward to hearing from you soon.Sincerely,                                                                                                  Jeremiah Bush

ELITECONCIERGE

About Elite ConciergeProviding a Better Workplace EnvironmentElite Concierge is a service amenity provider that exclusively serves the commercial and multifamily real-estate industries in the Dallas-Fort Worth metroplex.

Incorporating  service amenities into the spectrum of resident retention tools offered at multifamily communities has been proven to optimize operating costs and save money for owners and developers while strengthening communities.

Property management companies benefit from more successful leasing, higher lease retention rates and greater community involvement. Additionally, the availability of on-site service amenities contribute positively to the improved economic standing and healthy lifestyles of  your residents.

Our executive team has a combined background in business administration, finance, marketing, hospitality and entertainment, each of which have played a role in the development of Elite Concierge.

BUSI

NESS

INFO

RMAT

ION:

INTR

ODU

CTIO

N TO

CO

MPA

NY

Elite Concierge aims on making people’s busy lives less hectic. We give clients a competitive edge and provide individuals with an improved quality of

life. It is a win-win situation for everyone.

BUSI

NESS

INFO

RMAT

ION:

CO

MPA

NY F

ACTS Elite Concierge Fact Sheet

Basic Information about Elite ConciergeBusiness Name Elite Concierge, LLC

Business Description Elite Concierge is service amenity provider serving the multifamily & commercial real estate industry in the Dallas-Fort Worth metropolitan area.

Slogan/Tagline Elite Concierge: Simplify your life

Business Address 9330 LBJ FreewaySuite 900Dallas, TX 75243

Business Website www.EliteConcierge.us www.Alottos.com

Social Links • Facebook: /EliteConcierge• Facebook: /Alottos• Twitter: @EliteConcierge_• Google+: /108864943516253887721• LinkedIn: /company/elite-concierge-llc

Year Founded March 2011

Founder Jeremiah Bush

Executive Leadership Jeremiah Bush, Karla Lárraga

Employees 15 as of October 2013

Services • On-Site Gourmet Coffee (branded as Alotto’s Specialty Coffee)

• On-Site Steam Auto Detailing• Virtual Concierge Service• Valet Trash & Recycling Program• Move-In Assistance (for multifamily)

Industry Associations • Apartment Association of Greater Dallas• Texas Apartment Association• National Apartment Association

BUSI

NESS

INFO

RMAT

ION:

CO

MPA

NY H

ISTO

RY Elite Concierge HistoryProviding a Better Workplace Environment Like many other business ventures, Elite Concierge got its start as a small idea.

As a young boy, Elite Concierge founder Jeremiah Bush would often hear his father, Joseph Lawrence Bush, Jr. talk about a business that would provide services that, if such a thing existed, would have added comfort and simplicity to their own multifamily living experience.

Joseph would invent various different services, entertaining the family with the ideas of a simpler life when harder times fell upon them.Ultimately, the responsibility of supporting a family of eight stopped Joseph from seeing his business come to fruition.

The idea, however, was not lost, as the seed had already been planted in young Jeremiah.

After graduating from Nicholls State University, he made the decision to gain practical experience and learn about the business world by studying to be, and ultimately becoming, an investment banker.

Ever the business man, Jeremiah never lost the idea for a service-based company.

As time went on, the vision for his business became clearer: he was going to create the best commercial office and multifamily housing amenity provider in the Dallas-Fort Worth metroplex. Elite Concierge became a reality in 2011, offering a menu of five unique amenities: doorstep trash collection, recycling, bulk furniture and appliance removal, gourmet coffee service and steam car washing.

Like many other business ventures, Elite Concierge

got its start as a small idea.

ELITECONCIERGESERVICE AMENITIES

Alotto’s Specialty CoffeeElite Concierge’s On-Site Gourmet Coffee Carts

Alotto's Specialty Coffee was created with the goal of offering commercial & multifamily client properties with a high quality espresso bar that offered exceptional beverages and impeccable service.

Given that over half of American adults drink coffee on a daily basis, offering tenants the convenience of on-site

gourmet coffee is an ideal amenity to offer.The idea behind Alotto's Specialty Coffee has evolved, with clients also having a wide variety of teas, smoothies, and hot chocolate beverages to choose from.

Additionally, Alotto's has the option to provide your residents with light food and snacks as well.

I have measured out

my life with coffee spoons.

- T. S. Eliot

GOURMETCOFFEE

Various Setup OptionsCustomized to fit your needs

SERV

ICEA

MEN

ITIES

: GO

URM

ET C

OFF

EE

Alotto’s Setup Options for Buildings & Multifamily Communities

✤ Alotto's ShopsOur specialty coffee shops are full build-outs that offer residents and tenants a full-service retail coffee shop experience. Alotto’s shops offer more expansive menu along with Wi-Fi and seating areas.

✤ Alotto's KiosksThere are several commercial building that have been designed with expansive interior common areas. These type of buildings would be perfect for an Alotto's kiosk because the self contained structures would be sturdy, offer clear menus and have a few seats available for tenants looking for a quick cup of coffee.

✤ Alotto's Outdoor HutsDesigned for outdoor spaces such as a parking lot or garage, Alotto’s Huts offer delicious beverages without having to commit to changing the interior of the building.

✤ Alotto's Specialty Coffee CartsOur smallest and most popular option is our Alotto's Specialty Coffee Carts.The inviting mobile carts take little space, are branded, menus and pricing are clear and attractively presented.

Every property has its own set of needs, requirements and details that make it unique from the rest. As such, a property may have different requirements or space available for on-site gourmet coffee.

Elite Concierge has created setup options for Alotto's Specialty Coffee that range from fully built retail shops to fully-functioning mobile carts.

Online Ordering SystemFor easy pickup & large orders…

Every amenity we have is planned out to make life as convenient as it can be for your resident or tenant.

Our online ordering system allows any individual to setup an account, create their order, pay online and set the time for pickup. Regardless of whether the order is large or small, Alotto’s Specialty Coffee will have them covered.

Depending on the size of the property, a delivery option may also become available.

SERV

ICEA

MEN

ITIES

: GO

URM

ET C

OFF

EE

Delicious MenuAways Fresh, Always GoodSince we began offering food, the menu at Alotto’s has always been planned with the endeavor to give people fresh, nutritious choices that they can enjoy on the go.

Alotto’s Specialty Coffee Food & Beverage Menu

Food Menu

• Sandwiches(Ham & Cheddar, Turkey & Cheese, Chicken Breast with Chipotle Mayo)

• Wraps (Turkey Bacon Wrap, Southwest Chicken Wrap)

• Salads(Caesar Salad, Ranch Cobb Salad, Chef Salad, Southwest Salad, Chicken Salad)

Snack Menu

• Fruit(Bananas, Apples, Fruit Cups)

• Snacks(Veggie Bites, Babyel Cheese Wheels, Almonds)

• Food Bars(Cliff Bars, Nutri-Grain Bars)

• Candies(Assorted variety of candy bars, mints and chewing gum)

Beverage Menu

• Espresso Beverages (seasonal varieties offered)

• Smoothies

• Hot Chocolate (also available frozen)

• Teas

• Juices & Sodas

Come on and sing it with me,

car wash Sing it with

the feeling now, car wash yeah!- Rose Royce

AUTODETAILING

Steam Auto DetailingElite Concierge’s Eco-Friendly Detailing ServiceSteam car washing is the process Elite Concierge utilizes to deep clean both the exterior and the interior of a residents car.

For decades, steam has been a critical component of the cleaning industry, due to its effectiveness and sterilizing power. Steam has evolved to many uses, one being applied to the car wash industry.

Elite Concierge’s steam cleaning car wash uses a steam jet to wash and clean the car's exterior and interior.

The steam jet is completely safe and can be used on all car surfaces, giving a perfect exterior finish without any spots or streaking. And when it comes to the interior, not only do they clean thoroughly, they also sanitize and deodorize too!

Varying Steam Detailing Options

Arguably the best feature of Elite Concierge’s steam auto detailing equipment is its eco-friendliness.

It takes very little water to wash a car with a steam cleaner, and it doesn't cause any waste water run-off either.

Residents will be astonished at just how effective steam is at cleaning a vehicle especially without the use of any chemicals.

Why choose Elite Concierge’s steam detailing?

• Consumes significantly less water

• Eliminate waste-water

• Removes dirt, stains and grease

• Deodorizes and sterilizes surfaces.

• Removes stains from upholstery in less time

• Cleans interiors, exteriors, engine compartments, door jams, floor mats, tire, trunks, upholstery, wheel wells, and hard to reach nooks and crannies

• Reduce the need for chemical cleansers

Eco-Friendly EquipmentA polished car by the end of the workday…

SERV

ICEA

MEN

ITIES

: AUT

O D

ETAI

LING

Full Detail

• Full wash & hand wax

• Wheels and trim cleaned & polished

• Full interior deep cleaning

• Cracks & crevices detailed

Interior Detail

• All interior surfaces vacuumed

• Steam clean carpets & mats

• Leather cleaned & conditioned

• Cracks & crevices detailed

Basic Wash

• Complete interior vacuuming

• Bumper to bumper hand wash & hand dry

The Benefit of ConvenienceWherever your Resident May Be...This Elite Concierge virtual concierge program is available to assist your residents even when you can't - 24 hours a day, 7 days a week.

If they need movie tickets, flight fare comparisons, weather reports, driving directions, gas price comparisons or even work assistance, the Virtual Concierge will be there for your resident at all hours.

A simple phone call to a community-exclusive telephone number, will give your on-the-go resident a person that will help solve their instant needs.

When residents call day or night, a talented and friendly personal assistant greets them by name and asks your resident how they can be assisted. Talk about personal attention!

“Service is the rent we pay for being. It is the

very purpose of life, and not

something you do in your spare

time.”

- Marian Wright

Edelman

VIRTUALCONCIERGE

What sort of things do your residents enjoy doing most? No matter what it is, the virtual concierge service offered by Elite Concierge can help them do it anywhere in the world.

Simple or complex, the virtual concierge team can provide answers for any question and fulfill any type of phone/internet-based task 24 hours a day.

More than simply a concierge service, virtual concierge agents also have access to several subscription sites like Hoovers, Monster, Public Data and Consumer Reports, as well as special resources like medical journals and other industry-specific information.

When your residents call their dedicated toll-free number from anywhere in the world day or night, a member of the virtual concierge team will answer quickly, greet them by name, and work to efficiently help them answer their questions and resolve their needs.

Continuous Personal Attention24 hours a day, 7 days a week...

Virtual Concierge Service Amenity: Sample Assistance Potential

SERV

ICEA

MEN

ITIES

: VIR

TUAL

CO

NCIE

RGE

BUSINESS SERVICES:

• Computer Rental Arrangements• A/V Equipment Arrangements• Messenger Service Arrangements• Email Dictation Services• Fax Services• Appointment Reminders• Gift Suggestions• Gift Delivery Arrangements

LIFESTYLE:

• Dining Reservations• Driving Directions• Gas Price Comparisons• Movie Times & Reviews• Event Tickets• Product Reviews/Pricing• Traffic & Weather• Directory Assistance• City Guides• Cocktail Recipes• Wine Pairing

EMERGENCY ASSISTANCE:

• Translation Assistance• Prescription Replacement• Lost Ticket Replacement• Document Replacement• Lost Luggage Assistance• Emergency Cash Arrangement• Emergency Message Service• Medical Provider Referrals• Medical Appointments• Emergency Transport Arrangements

TRAVEL INFORMATION:

• Travel Reservations• Destination Information• Hotel Comparisons• Flight and Gate Information• Early Flight Check-In• Embassy & Passport Information• Entertainment Arrangements• Event Planning• Health Club Info and Referrals• Golf Tee Times

Simple or complex, the virtual concierge team can help with any question and

task 24 hours a day.

ELITECONCIERGEBUSINESS OPERATIONS

Elite Concierge EmployeesAn extension of our family...

BUSI

NESS

OPER

ATIO

NS: E

MPL

OYE

ES

Employee Background Checks, Training and Expectations

✤ Compliance Depot

We offer clients peace of mind, as Compliance Depot manages the time-consuming and costly process of helping to ensure our documents are current and meet your company’s requirements with:

• Criminal background check and verification of business and professional licensing

• Ongoing management of critical documents such as insurance and W-9 documents

✤ Fair Housing Training

Using Anne Sadovsky’s premiere Fair Housing training program, Elite Concierge employees are taught the importance of not participating in any form of discrimination based on race, color, religion or national origin.

✤ Customer Service Training

Employees undergo thorough customer service training.

We teach, through Anne Sadovsky’s training program, why customers quit, the five factors we are evaluated on, the ten deadly sins of customer service, what makes multi-family unique, how to develop your people skills, and what you need to do about resident retention.

✤ Expectation for Presentation

Employees are given a strict handbook that describes the importance of polished presentation with dress and attention to the customer.

Not only will all employees be wearing Elite Concierge branded uniforms, all Elite Concierge vehicles will be branded with the company logo as well.

Continuous InnovationForward thinking to help our clients succeed…

Every barista, auto-detailer, trash & recycling collector or move-in assistant plays a crucial role for Elite Concierge.

As a company, we focus on teaching our company culture, thorough training and continuous development.

We include all of our employees in regular meetings to address questions, highlight employee ideas and work as a team to reach a common goal.

ANYQUESTIONS?

How will community residents be able to tell that Elite Concierge employees are onsite?

• Not only will all employees be wearing Elite Concierge branded uniforms, all Elite Concierge vehicles will be branded with the company logo as well.

Is Elite Concierge insured?

• Yes, Elite Concierge has full liability insurance.

What are our costs?

• Communities are charged a monthly fee for the virtual concierge service. The on-site gourmet coffee and the on-site steam auto detailing is available to properties at a la carte rates.

Are Elite Concierge employees background checked?

• Elite Concierge employees are background checked and screened by Compliance Depot.

”If you have a QuestionThese may be your answers...

Will the community management have a direct contact person for Elite Concierge?

• Yes, there will be a direct point of contact for the complex management that will be available 24 hours a day.

How will community residents be able to tell that Elite Concierge employees are onsite?

• Not only will all employees be wearing Elite Concierge branded uniforms, all Elite Concierge vehicles and equipment will be branded with the company logo as well.

Do communities have to choose all of the amenities or can they pick which ones they want?

• Property Management teams are allowed to select which amenity services they want.

What training do Elite Concierge employees undergo?

• Elite Concierge knows that as a Property Manager your priorities are to ensure that Fair Housing laws are kept and that your residents receive the highest level of customer service.

• Every Elite Concierge employee is required to take Fair Housing training and Customer Service training annually.

More Frequently Asked QuestionsFor a more informed decision...

BUSI

NESS

OPER

ATIO

NS: F

REQ

UENT

LY A

SKED

QUE

STIO

NS

BUSI

NESS

OPER

ATIO

NS: R

EQUE

ST F

OR

PRO

POSA

L Request for ProposalLet’s see how Elite Concierge can simplify your life...

Property Management Company

Business Address

Business Website

Property List(Include units and percent occupied)

Example: Elite Square, 900 Elite Street, Plano, TX, 12345 - 200 units, 75% occupied• • • • • • • • •

Main Contact

Phone Number

E-mail

Additional Notes

Jeremiah BushFounder, Elite ConciergeE | jeremiah@eliteconcierge.usP | 469-268-1508

Karla LárragaCo-Founder, Elite ConciergeE | karla@eliteconcierge.usP | 956-534-8290

CONTACTUS

Elite Concierge is Here to ServeAre you ready to let us simplify your life?

Elite Concierge9330 LBJ Freeway, Suite 900Dallas, TX 75243www.EliteConcierge.uswwwA.lottos.com

“Life is for service.” - Fred Rogers