Make every journeycount with KrisFlyer

Elite Benefits Guide May 2011

Reserved for the EliteWelcome to KrisFlyer Elite membership. You can now look forward to more

recognition and exclusive benefits designed to make travelling for business

or pleasure more enjoyable, and your award flights more frequent. A host of

services is also available online to help you make the most of your membership.

Please take some time to familiarise yourself with the contents of this guide,

so that you can take full advantage of your status as a KrisFlyer Elite Silver or

KrisFlyer Elite Gold member.

Contents KrisFlyer Elite Silver 1

KrisFlyer Elite Gold 2

Making the most 3of your membership online

Benefi ts at a glance 5

World-class partners 6

Contact us 7

KrisFlyer Elite SilverYour KrisFlyer Elite Silver membership year is the 12-month period from the date of your qualification for Elite Silver membership. During this time, you may retain your Elite Silver status or reach KrisFlyer Elite Gold status by earning the required number of Elite miles*.

As a KrisFlyer Elite Silver member, you are automatically accorded Star Alliance Silver status. This means that in addition to KrisFlyer Elite Silver benefits, you will enjoy special privileges on all Star Alliance airlines, regardless of the class in which you travel.

25% tier bonus on KrisFlyer milesReceive a 25% tier bonus on the actual miles flown when you fly on Singapore Airlines, SilkAir or Virgin Atlantic when you credit the miles to your KrisFlyer account. Here are just three examples of how this could benefit you:

Priority reservation waitlistIf you are waitlisted for a flight on Singapore Airlines, SilkAir or any Star Alliance airline, you will have priority should a seat become available.

Priority airport standbyIf you need to take a flight at short notice and do not have a confirmed reservation, you will have priority on airport standby lists for Singapore Airlines, SilkAir and Star Alliance airlines flights.

Waived or reduced KrisFlyer service feesEnjoy waived or reduced fees for KrisFlyer services. To view the complete list of membership services available, along with their respective fees, simply go to Service Fees at krisflyer.com

KrisFlyer Elite Silver renewalYour KrisFlyer Elite Silver status will be renewed when you earn at least 25,000 Elite miles* in any class of service on Singapore Airlines, SilkAir or any Star Alliance airline during your membership year and credit them to your KrisFlyer account. Your Elite Silver membership year is the 12-month period from the date of your qualification for or renewal of Elite Silver status.

* Elite miles are the actual miles flown, plus any applicable class bonuses earned. When flying on Singapore Airlines or SilkAir, class bonuses awarded are based on 100%, 125%, 150% and 300% of the actual distance travelled in Economy Class, Business Class, First Class and the Singapore Airlines Suites respectively. In the Suites, if the booking fare class is F or P, 150% of actual distance travelled will be earned. On partner airlines, the Elite miles earned may differ. Promotional and tier bonus miles earned do not count towards Elite membership. No Elite miles are accrued for booking classes not eligible for mileage accrual.

To ensure the correct mileage is credited into your KrisFlyer account, please quote your KrisFlyer membership number during reservation and present your KrisFlyer membership card upon check-in.

Actual miles flown + 25% tier bonus

Singapore – Bali 1,041 miles 1,302 miles

Perth – Singapore 2,432 miles 3,040 miles

Hong Kong – Singapore 1,594 miles 1,993 miles

Home KrisFlyer Elite Silver 1

KrisFlyer Elite GoldFrom the moment you book your tickets through to the collection of your bags at the end of your journey, your KrisFlyer Elite Gold membership accords you a higher level of recognition and personalised service.

In addition to the benefits of KrisFlyer Elite Silver, you will enjoy a host of services reserved exclusively for KrisFlyer Elite Gold members, together with the full complement of Star Alliance Gold privileges on all Star Alliance airlines.

Home KrisFlyer Elite Gold 2

Worldwide lounge accessYou and a guest can relax in the comfort of Star Alliance Gold* lounges around the world, regardless of the class in which you travel on a Star Alliance airline.

When you travel on SilkAir, you are welcome to use the SilkAir lounge** together with a guest, irrespective of the class in which you travel.

Simply present your KrisFlyer Elite Gold membership card, ticket and boarding pass for an eligible flight on the same day.

For a full list of SilverKris Lounges, please go to singaporeair.com

For Star Alliance Gold lounges, please go to www.staralliance.com

* A guest may enter the Star Alliance Gold lounge only if he/she is accompanied by a KrisFlyer Elite Gold member and departs on a Star Alliance flight, but not necessarily the same flight as the KrisFlyer Elite Gold member.

** A guest may enter the SilkAir lounge only if he/she is accompanied by a KrisFlyer Elite Gold member and departs on a SilkAir flight, but not necessarily the same flight as the KrisFlyer Elite Gold member.

Extra check-in baggage allowanceCheck in an additional 20kg (44lbs) or one extra piece of baggage*.

* The piece concept applies primarily to flights to and from North and South America, and means you can check in three bags instead of the usual two. On Virgin Atlantic flights, you can check in an additional piece of luggage (weighing up to a maximum of 23kg), regardless of class of travel.

Priority airport check-inReceive priority service at specially designated Star Alliance check-in counters featuring the KrisFlyer Elite Gold or Star Alliance Gold logo.

Priority boarding when travelling in Economy ClassBoard before other passengers travelling in Economy Class.

Priority baggage handlingA priority tag will be attached to your bags at check-in to ensure yours are among the first bags to be loaded onto the baggage carousel.

KrisFlyer Elite Gold renewalYour KrisFlyer Elite Gold status will be renewed when you earn at least 50,000 Elite miles in any class of service on Singapore Airlines, SilkAir or any Star Alliance airline during your membership year, and credit them to your KrisFlyer account. Your Elite Gold membership year is the 12-month period from the date of your qualification for or renewal of Elite Gold status.

Benefits at a glance

Home Benefits at a glance 5

KrisFlyer Elite Silver KrisFlyer Elite Gold

When you fly on Singapore Airlines, SilkAir, Virgin Atlantic or Star Alliance airlines

Earn KrisFlyer miles that can be redeemed for travel awards • •Priority airport standby* • •Increased check-in baggage allowance •Priority airport check-in •Priority boarding when travelling in Economy class •Priority baggage handling •When you fly on Singapore Airlines, SilkAir or Star Alliance airlines

Earn qualifying miles towards KrisFlyer Elite Silver and Elite Gold status • •Priority reservation waitlist • •When you fly on Singapore Airlines, SilkAir or Virgin Atlantic

25% tier bonus on actual miles flown • •When you fly on Singapore Airlines or Star Alliance airlines

Star Alliance Gold lounge access** •When you fly on Singapore Airlines or SilkAir

Accrue PPS Value towards PPS Club qualification when you fly in First or Business Class, or in the Singapore Airlines Suites on the Singapore Airlines A380***

• •

Use of SilkAir lounges**** •* Except for KrisFlyer Elite Silver members on Virgin Atlantic.

** A guest can be invited as long as he/she is accompanied by the Elite Gold member and the guest is travelling on a Star Alliance airline on the same day.

*** If a member flies in First or Business Class on Singapore Airlines or SilkAir, or in the Singapore Airlines Suites on the Singapore Airlines A380, and chooses to credit the flight miles to a KrisFlyer airline partner’s frequent flyer programme, the flight will still be recognised for PPS Club qualification. Members need to present both the airline partner’s membership card and their valid KrisFlyer membership card at check-in to credit mileage.

**** A guest can be invited as long as he/she is accompanied by the Elite Gold member and the guest is travelling on a SilkAir flight on the same day.

World-class partners

Home World-class partners 6

AIRLINES/STAR ALLIANCE AIRLINES

Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand, All Nippon Airways, Asiana Airlines, Austrian Airlines, Blue1, bmi, Brussels Airlines, Continental Airlines, Croatia Airlines, EgyptAir, LOT Polish Airlines, Lufthansa, SAS, South African Airways, Spanair, Swiss International Air Lines, TAM Airlines, TAP Portugal, Thai Airways, Turkish Airlines, United Airlines, US Airways

AIRLINES/OTHER AIRLINES

Air India, SilkAir, Virgin Atlantic Airlines

CREDIT/CHARGE CARDS

American Express, ANZ, BCA, Bank Danamon, BII, Citibank, DBS, Diners Club, HSBC, ICICI Bank, Maybank, Metrobank, Mitsui Sumitomo, MUFG CARD, OCBC, RBS, Samsung, Standard Chartered Bank, St.George Bank and BankSA, The National Commercial Bank of Saudi Arabia, UOB, Westpac

CAR RENTALS TELECOMMUNICATIONS

Avis, Hertz M1, 3, Travelling Connect

OTHERS

Club 21, CruiseEscapes, Ctrip, Shell, Tradewinds, Hong Leong Finance

HOTELS/SERVICED APARTMENTS

Accor, The Ascott Limited, Global Hotel Alliance, Hilton Worldwide, Hyatt, Intercontinental Hotels Group, Langham Hotels International, Jumeirah Hotels & Resorts, Mandarin Oriental, Marriott International, Meritus, Millenium & Copthorne, New Otani Hotels, Okura Hotels & Resorts, Preferred Hotel Group™, Fairmont Raffles Swissôtel, Shangri-La, Sol Media Hotels & Resorts, Taj, The Peninsula, Concorde Hotels & Resorts, Starwood, Rendezvous Hospitality Group, The Leading Hotels of the World

For the latest list of partners, please visit krisflyer.com.

Contact us

By PhoneAt KrisFlyer Membership Services, our customer service

representatives are pleased to assist you, all day, every day.

We have customer service representatives who are fluent

in English, Bahasa Melayu, Bahasa Indonesia, Mandarin,

Cantonese, Japanese, Korean, Thai, French and German.

By FaxYou may also contact us by fax at this number:

(65) 6789 8777

By PostPlease mail all KrisFlyer correspondence to:

KrisFlyer Membership Services

PO Box 177

Singapore Post Central Post Office

Singapore 914006

Republic of Singapore

IF YOU ARE IN: CALL:

Singapore 6789 8188

USA or Canada 213 4040 301

Australia 02 9350 0203

Hong Kong (65) 6789 8188

New Zealand 0800 750 760

Europe (including United Kingdom) 44 207 531 2041

Other countries (65) 6789 8111

Home Contact us 7

krisflyer.com